Island Club by Smart City Stays

The place is welcoming.I like the fact that is A walking distance to go to the Shops

They didn't give me the wifi password when I checked in

Only the location.

The main issue was the lack of safety. The door lock was broken, which meant I was unable to properly lock the apartment door and felt unsafe during my entire stay. The apartment was also not clean when I arrived. It was only cleaned after I complained twice. The Wi-Fi was another major issue: it only worked for 1 day out of the 5 nights I booked and stayed. The cleaning service was also poorly handled, and there were issues with the staff entering/approaching the apartment without sufficient consideration for privacy. Overall, the property did not provide the basic standards of safety, cleanliness and connectivity that were expected.

We did not stay for breakfast

N/a

Location is perfect. We could shop until Canal Walk closed and still be safe. Daily room service that cleaned the flat and provided clean towels.

They should add more pots/pans Extra blankets would have been nice as it gets very cold next to the river

The picture that was posted was not the same as the apartment we got. The bathrooms were completely different and the kitchen too. The worst part was the location. The picture advertised showed the river stream as the view from the balcony but we were located close to the taxi rank where most people were so it was very loud outside. Also. The one bathroom had a funny smell. Similar to a drain smell.

Nothing

No Aircon in the room in 2026 I just can't believe it

Great location for attending conference and my unit was right on the canal so nice outlook. Secure location. Large apartment with private terrace. Staff provided transportation to get luggage from unit to main reception which was a few hundred metres away. If you have a car there is allocated parking. Very close to shopping mall.

Mould in bathroom. Dirty sofa cushions. Otherwise clean. Washing machine malfunctioned and flooded the floor. (Staff did offer to send maintenance the next day)No hairdryer and minimally stocked kitchen and no laundry detergent. Some window latches stuck and could not be opened.

The location of the apartment was great and the view from the balcony was amazing. I loved the interior design of the bathrooms and everything felt spacious.

The stove ran slow and when you switch the isolator on, it felt like all four plates of the stove was heating up. Another thing would be that the stoves knobs wasn't labelled so with all four plates heating up at the same time, it was a challenge to find which plate was switched on. Finally, when we got there the floors were a little dusty.

Location and safety

We had to collect the keys off site, which was fine. but then noone could help us find the correct parking. and we were told to make sure we parked in correct spot as our car would be clamped. it took us a while to find it. the place was not great at all, it was on the first floor and the main bedroom window was open on arrival and we could not latch it shut. this was the main concern been so close to the ground for safety reasons. someone could have easily got in . the bathrooms were not completly clean and very mouldy.

The service at the reception was exceptional💯 The property is breathtaking and it is a walking distance to Canal walk

When I checked in, the balcony was dirty and the table in the balcony had cigarette ashes. When I reported it to the house keeping lady the next morning she just told me that cleaning the balcony was not part of her job. The water in the “heated pool” was very cold and no one communicated that it was under maintenance until I went to enquire

The view and the space. Closeness to every side of the city.

Nothing much

The location of the property was perfect , the mall is easily accessible but also the drive to places wasn't too long.

The furniture needed some love and the apartment has a lot of space but feels empty

The location was really good and the views spectacular

Spacious apartment

Delayed check in TV didn't work No teaspoons Couch was worn out Chipped cups Pillows Can be thrown away

The view, the location and property size

The cleanliness of the place ! Chicken bones were left on the carpet from the previous guests! That was the disappointment

Convenient location. Great amenities (although we did not use any)

The property we stayed at has so much potential. Just such a pity that it is not properly cleaned and maintained. Problems we experienced: 1. We booked at "Island Club", but stayed in "Ibiza". Being from out of town, arriving late at night to stay in a place you've never visited before, directions received on the map was quite confusing. Finding our parking spot was quite easy, but finding our apartment was a nightmare. We walked up and down with all our luggage late at night trying to find our apartment. When we phoned the reservations, we were told to look for 'Block B'. There is not a single signage on any of the buildings that indicated where this 'Block B' is. We finally got help from a resident at another building who helped us get to our apartment - in block called "Ibiza". You will understand that it is confusing as we booked "The Island Club", but stayed in "Ibiza". 2. The apartment is set in a beautiful location. but is poorly cleaned / maintained: a) No mattress protectors on the mattresses. b) Duvet inner of especially the main bedroom of poor quality. It's paper thin. c) No extra blankets in the cupboards d) No flat sheets on the beds e) Main bed's linen was most definitely not changed after the previous guests' departure, as it still smelled of the lady's musk perfume which was utterly cringy. f) Spare bedroom was made up as a king bed, but had no bed converter on. It is very uncomfortable to sleep like that. g) Coffee mug chipped and 1 x teaspoon missing. As we arrived very late and left early the following morning to have breakfast elsewhere, we did not use / check the rest of the cutlery & crockery. h) The balcony / stoep furniture needs a good sand-down and varnish. i) Unit is painted with cheap white pva paint.

The Location, the view from the apartment was very beautiful. The rooms where not that cold. The heater kept us warm.

We didn't get the WiFi password ,

Staff and Rooms

Nothing

We called in to the reception to ask for blankets, as it was cold and my mother of 90 years was with me. The receptionist said that they would supply us with blankets, this never happened. They give as a small heater to use! We booked an apartment with two bedrooms, so only one bedroom could be warmed. I had to buy blankets to use!!!!

Quiet, very peaceful

The reception ladies at the Residence are welcoming and very friendly. They were always willing to assist us, the shuttle driver was also amazing and very friendly, the security guys at the Island Club are helpful and very friendly.

We booked a 3 bedrooms apartment for the whole week and we were a group of 5 ladies. We only got 3 Towels on arrival in the apartment. The apart was very cold as it doesn't have alot of furniture in the living area so alot of space is empty. We got pots without lids and 1 frying pan that was later taken away on our 3rd day so we were not able to fry eggs as the pots were too deep for frying. We had 2 bathrooms and we were given 1 toilet paper roll in each room on our first day. We were not provided with extra blankets and that apartment was extremely cold at night, it doesn't have air conditioner at all, we had to request a heater and blankets from reception and they provided us with a small fan heater and 2 woolen fleeces. We left very early the next day as we had alot of activities to do. When we got back the bathrooms were not cleaned and toilet paper not replaced. On Wednesday morning the housekeeping ladies came in while we were still around and to my surprise they use disinfector to mop the floor and just goes through the passage and sitting room as a results the floors were sticky. They replaced the toilet paper and I requested that they leave 2 extra rolls. We then left while they were still busy. When we got back the bathrooms were still not cleaned and they took away dish clothes and frying pan. We requested the reception to provide us with mop and a bucket because we wanted to clean that apartment to our satisfactory but that request was not attended to. On daily there was something to complain about and I got tired of that. Our linen was not changed until Thursday when I complained again, the sheets we were using they didn't look clean from day one as one bed sheet had make-up stains from when we checked in. The door handle for the 1st bedroom was problematic, when you close the door you can't open when you are inside the bedroom one has to call someone in the living room to open the door, the handle ended up falling out.

The positioning of the apartment was great. It was close to the gym and the Canal Walk Mall. The unit was very neat and uncluttered. Had everything I needed and lovely views of the canal.

I was missing a pan to cook with but the cleaner quickly rectified this when I asked.

It was clean and neat.

The gentleman at desk no social skills. Not even a smile. When I said the mini bar fridge Not working 😕, no response from him, he just dismissed it like was nothing. A little wine fell on the bedding, they charged R 300,00, which I found excessive. I have been with booking dot.com for 3 years and never complained but this experience wasn't enjoyable 😕. I will not recommend this hotel to anybody.

Nothing much

Being placed in a unit I did not book was the worse thing ever

Location takes the cherry on top, access to Mall and many visiting sites just a distance away.

No curtains in the Main bedroom allowed to many light in the room disturbing our sleeping patterns.I requested for curtains with no response from the host.

All

Beautiful

Clean and secure

No water and no suitable alternatives offered

nice property

not enough blankets

The service at the reception the lady was helpful and the communication was fine

The cleaning lady she come n pretend to hv clean We even gave her tip say thank u in advance bcz we know when we come back it will be clean Yooh Sunday she NVR come Under the coach n the bed not to mention the bathroom The lady must improve so hard

The place location was convenient! The surrounding is quiet and beautiful.

The floor was not clean properly and very difficult to walk to the mall with a pram. Lots of stairs and bridges to cross.

Location

Apartment wasn't up to standard at all. Dirty

Place looked nothing like we saw on pictures. There was no sheets on the bed on our arrival though they made us wait when we asked to check in early saying they’re still preparing the room for us, there was no electricity, air conditioner not working, it was cold they had no blankets/ throws when we asked they said they had ran out. It was very filthy ..had to buy our own electricity first day we arrived. I was very disappointed we had to look for another place the following day because we couldn’t spend another day there.

Nice apartment, need little renovations. Some cupboards and stuff needs attention

Bad smell in basement parking area Need an extra blanket

Area close to the mall and it's very comfy and place very much spacious

Ran out of electricity but all was fixed and gave us extra time to check out

Close to mall

Department very dirty especially the bathroom and sticky floors

It was central and a walk away from Canal walk and Century city.

I went during winter, they only put a duvet and when I asked for a heater and an additional blanket, they said that they can’t offer me that which was not fair coz we were cold for the duration of our stay as Cape Town is very cold so we had to buy a blanket ourselves so that we don’t die of cold weather. They didn’t even give us a heater so we were very cold. They took all the twin plugs so we when we asked for a twin plug we were blue ticked again, so we had to buy our own twin plugs.

The stuff was so confused and very unprofessional, their toilets are not clean they have stains old stains needs a bit of domestos before people catch infections, the place was spacious and beautiful, just didn’t like how they welcomed us. After all enjoyed my stay.

Location shattle service and the apartment was spacious

The apartment was not clean there was a smell it was like a smoking area. When we arrived the lady cleaning was still there had to ask her to wipe the chairs outside.The sliding door had a bird poop.The shower I'm not sure if it was cleaned the one in the main bedroom the shower gel was on the floor.Mirrors were dirty.The blankets were cold and no heater or extra blankets.

The place is closer to the Mall and very big enough.

The place looked very neglected with old torn bedding. One of our pillow was without a pillow case. The shower head can be improved too. For the cold weather, there was no heater or blankets.

Conveniently located a walk away from Canal Walk

Bathroom mirror cracked No blankets Heater didn’t work

The location was ideal as I had work commitments in the area. It is a stones throw away from canal walk mall which is very convenient

First off, do not be fooled by the photos shown on booking.com These are completely misleading and the apartment does not have any of those finishes. The overall feeling of the place can be summed up in one word: ICKY The wall are filthy, black marks on nearly every wall in all rooms There are broken tiles on the floors The finishings in the kitchen are old and poorly maintained, let me not start on the bathrooms. The pictures made me believe that it was a modern shower with new fixtures, this could not be further from reality . Although there is daily cleaning services, all that was done were the dishes and making of the bed. The floors were not swept or mopped during our 3 night visit. I would advise anyone booking this place to manage expectations from the start, this apartment is not what the pictures depict. The staff at reception have to be commended, they tried to assist by showing me other apartments available but they are all pretty much the same. In Desperate need of renovation and upkeep.

Good location and view

Minor maintenance issues

Great view

Minor maintenance issues.

Well located near the mall and other nearby attractions. The balcony was great for having a glass of wine on, the morning sun coming up over the bridge and mountains was also special.

The bathroom needs a bit of modernisation at the price point, the toilet was constantly making a noise.

Location

The fact that we were in different buildings although I mafexa group booking

The scenery was amazing , the room was clean

I look inside the whole house I didn't find any twin plugs for my self phone in charge

Very disappointed. Upon arrival I was told we will be provided with a shuttle to fetch our keys.  This did not happen. At the entrance we were told there is no booking for us and we needed to go check at the Crystal towers . We had to then walk with our 4 year old and our luggage to the Crystal towers. However the staff there was very helpful. They arranged our keys and a shuttle to be dropped off. The room space wise was perfect.  Kitchen 100 percent beddings clean. I was a little disappointed that we did not get a room with the view if the canal as advertised. Their bathroom needs more cleaning. There is a lot of grime in shower area. Floors also need attention especially in corners. Your bathroom drainage is absolutely slow. Very disgusting. There are no dressing table. There are only mirrors in the bathroom. Very inconvenient. The first day we arrived the tv did not work. After several requests it was sorted the next day . Being told they under renovations. The lifts were also having maintenance so we felt unsafe to use it The apartment could not be serviced as we were advised that the staff had transport issues. We had to ask.them to load electricity as it is on prepaid as was running very low. I had to request clean towels several times until we received them. Apartment was still not serviced on the second day. Very disappointed. I had to request Toilet paper very upsetting. I will not be visiting this place again. I am very disappointed

Very disappointed. Upon arrival I was told we will be provided with a shuttle to fetch our keys.  This did not happen. At the entrance we were told there is no booking for us and we needed to go check at the Crystal towers . We had to then walk with our 4 year old and our luggage to the Crystal towers. However the staff there was very helpful. They arranged our keys and a shuttle to be dropped off. The room space wise was perfect.  Kitchen 100 percent beddings clean. I was a little disappointed that we did not get a room with the view if the canal as advertised. Their bathroom needs more cleaning. There is a lot of grime in shower area. Floors also need attention especially in corners. Your bathroom drainage is absolutely slow. Very disgusting. There are no dressing table. There are only mirrors in the bathroom. Very inconvenient. The first day we arrived the tv did not work. After several requests it was sorted the next day . Being told they under renovations. The lifts were also having maintenance so we felt unsafe to use it The apartment could not be serviced as we were advised that the staff had transport issues. We had to ask.them to load electricity as it is on prepaid as was running very low. I had to request clean towels several times until we received them. Apartment was still not serviced on the second day. Very disappointed. I had to request Toilet paper very upsetting. I will not be visiting this place again. I am very disappointed

We enjoyed the outdoor pool area

We ran out of electricity, we then bought a R50 electricity and they refused to refund The main bathrooms toilet was leaking too we couldn't make use of it They didn't leave a broom or mop, the balcony was filthy we couldn't sweep or mop it

Nothing

No electricity Window could'nt lock The mediocre lounge suite feet was broken. It is a six sleeper but not enough cutlery and crockery. 3 glasses of which 1 was broken. Fridge water dispenser broken, when used the water runs onro the floor. Etc etc....

Location and walking distance to entrance 12 of Canal Walk. Underground parking and plenty visitors parking. Staff were friendly and accommodating.

Stayed at Majorca apartment. Room is abit dated and not cleaned properly. If there staff is not available to guide you it can be abit confusing to locate your parking spot and room if its your first time.

It was a horrific experience

The way I was treated as a client of booking .com and how I patronize booking .com but we had to endure last minute cancellation

Location and views

Very poorly maintained Tv and wifi not working No shower door in one bathroom No attended to by staff after highlighting

The way I like the place, I see myself booking again for myself not because of work but because of how I enjoyed my stay.

Cleaners took towels and always forgot to leave others when they take used towels.

DSTV and Netflix need to be sorted.

That it was so close to everything

Clean and neat ‘ nice big beds

Could find our parking bays. Too difficult to find.

The view, space , interior, bedrooms , bathrooms. The calmness, peaceful nature and the cleanliness.

Very clean.

Excellent location and facilities. Very central for exploring Cape Town and the fact that the hotel interconnects with the mall is very convenient.

Booked in on a Sunday. Flat was not properly cleaned. This was rectified the following day and thereafter serviced dayly for our four-night stay.

Location and view

Floor not clean. Curtains are hanging on the floor and dirty. No clothing drying facilities. We had 3 kids and had to hang out their clothes. Then we got a letter not to hang out the clothes. We had to keep it inside in foggy weather. Please supply a tumble dryer.

Das beste an der Unterkunft ist die Lage. Das Shopping Center „Canal Walk“ ist zu Fuß mit kurzem Weg zu erreichen. Zur Verfügung stehen zwei reservierte Parkplätze, einer unter freiem Himmel, einer in der Tiefgarage.

Leider gab es für vier Personen nur zwei Müslischalen und zwei Löffel. Auch gab es keine Geschirrhandtücher zum Abtrocknen des Geschirrs. Uns wurde allerdings versichert, dass das nicht der Standard sei und das Housekeeping sich darum kümmern werde. Was aber wirklich ärgerlich war: Es wird geworben mit dem Indoor Pool. Was aber nicht gesagt wurde, ist, dass Kinder unter 13 Jahren, diesen nicht nutzen dürfen (unsere 2 Kinder unter 13 Jahren waren sehr enttäuscht), dass Badekappen Pflicht sind (hatten wir nicht dabei) und dass der Pool nicht als „recreational use“ sondern nur als Sportbad (Bahnen schwimmen) genutzt werden darf.

Location is perfect!

The place is not clean, there is mould on the curtains and the walls are dirty. No extra blanket and it was very cold.

Location was good

Not clean, place needs a paint, heater don’t work, bathroom is outdated, walls a dirty

La savina where we was placed first was dirty nothing to like. Then we waa moved to crystal towers 203. This was an improvement

They first gave us la savina 112. Place was dirty with cockroaches and blood stain against the walls in one room. Curtains was dirty.

Wonderful location - walking distance from Canal Walk and safe.

Smart City Stay agents reflects bad service from start to finish. Our arrival time that were approved online was not met. We had to wait more than a hour for checkin, no directions to the parking, no cooking utensils or enough electricity. One toiletroll for three days and not even once was our grievances attended to the first time. They have continued apologies but all lies and empty promises. The Island club is a wonderful place to stay but booking with these agents make it a complete nightmare.

Big living room and close to the mall

We were disappointed because the apartment was not as described on Booking.com. The listing stated that the apartment had four beds, but there were only three. The main bedroom was also advertised as having a large bed, but it only had a standard double bed. The bathtub leaked badly. After my daughter took a shower, the bathroom floor was flooded, and the water even flowed into the second bedroom. The apartment was also not very clean when we checked in. Unfortunately, the housekeeping staff were very unfriendly. They seemed annoyed that they had to clean and were speaking loudly to each other in their own language, which made us feel uncomfortable. Overall, the apartment did not match the description on Booking.com, and our stay was not what we expected. I hope these issues will be addressed for future guests.

The flat was central

The flat was dirty, the wifi password given was incorrect. We could only check in after 16:00, with no notice of this late check in

Nice 😛

The view & apartment was nice

The service respond time. no electricity at 11pm the sat evening and had to wait till reception called only the Sunday morning and still never sent electricity the Sunday morning . I had to buy myself in order to make breakfast. No TV, DSTV wasnt paid, TV wasnt even a smart TV as mentioned at reception. no connection at all. Couldnt watch the Rugby the sat.

Enjoyed my stay at the residence crystal towers

Nothing

The price was affordable, the room was spacious and had a nice view.

The room was smelling marijuana, floors were wet and the room was cold. But at-least the blankets were warm.

Other guest was very noisy till late. No extra blankets available even though it is winter and cold

Excellent accomadation. Lots of space. Excellent for family. Perfect location

Apartment was quite sparcly furnished so it gets quite cold with all open spaces and tile floors.

I liked everything

I didn't like that the wifi did not work to my phone and the couch seems very far from the TV or the TV is jus too small and maybe a TV in the room cos the couch is uncomfortable

The apartment was very central, safe and extremely close to Canal Walk mall

Some of the cupboards need attention aswell as the front door.

Internet was terrible. Was very cold.

Location and facilities

There were nail clippings found in the couch, the double bed in the main room (a queen would have been much nice for two adults), there was a used steel wool ball in the shower, the toilet was filthy, the washing machine leaked water, the towels were old and hard

Everything was perfect

Spacious apartment. Near mall Staff friendly and helpfull

None

Everything

Nothing

The location and the apartment itself. The gym facilities and the pool.

The neighbours were always complaining about our music. The security wasn’t friendly.

View and safety

Needs fumigation there were cockroaches , Apartment was still under renovation.

The view to the mall

Very cold and no blankets provided

Everything peace and quiet

The accommodation was amazing the view and it was clean it was really worth the money and time and the mall was just there

The walking from the gate to the apartment was abit far and dropping of the keys was also far to drop off

They should at least put the keys at the island club rather than keeping them at crystal towers coz we can't be doing up and down, so it was just a lot!!

It’s in a beautiful location

The WiFi was not working it was very cold and the were no extra blankets or a heater

Love this place

It was spacious.

Multiple issues. 1. Housekeeping walked in without giving us any courtesy. Walking directly into the apartment and rooms without waiting for a reply. Even kicked us out of our beds, so they can clean. It was an absolute horrendous experience. The kids were on their nerves daily expecting housekeeping to barge in. Worst experience ever. 2. One key. We had very little flexibility of movement because only one key was provided. It proved challenging throughout the stay. 3. Kids were not allowed to use the indoor pool. We booked this place so the kids could use the indoor pool. We were turned away. This should have been in the policies. 4. No desk area to complete work, very inconvenient. 5. No vanity area to do hair and makeup, no plugs in the bathroom, so could not use the bathroom. 6. No hangers to hang clothing. 7. No dryer. They expected us to hang dry clothes in the middle of winter. How on earth does this make sense???

Location

There was absolutely no heat in the apartment. A broken little heat fan clearly only for decoration. TV had no signal, and when calling it’s been like that for days already. Nobody told me this upon check in.

Very beautiful and clean apartment. Direct access to Canal Walk Shopping Centre and lots of restaurants and coffee shops close by. Century City is very central to everything.

The bath plug was missing. No extra blankets provided so it’s quite cold at night during winter. There was one little fan heater but two rooms so we could only use it in one room.

The staff was accommodating and moved us to a different apartment.

This place was terrible, the place was neat but the walls were dirty. Light fixtures were falling out of the roof, exposed plugs and broken lamp shade. Who ever place it is they need to take more care of the place. No wonder it was priced that way. The staff were helpful and moved us to a different apartment which was lovely.

Everything bout the place

Nothing really to complain bout

Nothing.... Room was filthy.... Bathroom was worse The promise to provide service but u will have to wait for 3 centuries to receive it.... I told them there's no electricity had to wait for it to run out they only came the next day

I didn't like that I couldn't get my refund and leave

Very Spacious, Excellent location, right at the canal walk mall, that is a very beautiful location. The concept is good and the parking is convinient.

Plugs on the wall are not working, I could not work on my laptop. Wifi password not working No Teaspoon Couch very uncomfortable, the seating is very hard _ seems too old anyway

Location,staff,cleanliness,apartment

WiFi issue

the fact that the mall was just there

it was cold

Very spaces apartment

Broken Blinds and curtains Bathroom sliding door was not working No towel racks in bathrooms Toilet pot flush was loose No cutting board in kitchen Bedroom curtains short Bedroom window not opening No toilet roll holder Lounge suite dirty

The location

Torn inners on windows and the apartment just should have a good redo