Best Western Vrindavan

The mattress could do with some help. They were clean and tidy but a bit too soft for my preference.

I think rooms are nice, hotel staff was good to talk with.

Eventhough hotel staff did speak nicely, they did charge us higher than their normal rates for the snacks in the room. Good that, my father spotted it, otherwise i would have overpaid it. And the reception guy was saying that every customer has to verify it and wasnt even apologizing for it. So keep watch on what is charged to you.

Scam hotel

Scammers —-😡😡😡😡😡

Bad hotel staff bad behaviors

The staff at the reception they wait for you to check out and when check out they ask you To pay extra money out off greed in the name of damaging property Like hand towel and bedsheet

Almost everything. They have nice staff. Good ambience. Food is little costly but very tasty. Complementary bfast is just great and not like they give u one or two items.

The only drawback of booking this hotel is that they have open parking and if u r staying for more than 2 days then your car will be covered with all the dust and dried leaves etc. atleast they should provide covered parking space to make sure that rain and dust doesn't impact the cars.

Worst location. Car parking area is bad.

Easy to reach, clean, well maintained, comfortable

Extra bed mattress is uncomfortable (has a hard rib in the middle where it folds)

Room was okay.

While planning for this staycation, I connected with the hotel on Whatsapp as well as through mail to inform the staff I was speaking to, Sonia, that I had booked for 3 rooms& 6 persons, however on the system it was showing 3 rooms and 4 person only. Sonia confirmed on whatsapp that the reservation is okay for 6 person as the price is same for 3 rooms for double occupancy. And i also requested for an early check in as we will check out early on our last day, which she confirmed. Upon our arrival that morning, the staff at the reception said that Sonia no longer work there, the conversation was only 2 days before, and several msgs was exchanged on whatsapp confirming that they will hold atleast 1 room for early check in as we mentioned we were travelling with senior citizens. However, when we arrived we were told no such information was received. Breakfast was already paid in our package but they had our parents paid for their breakfast again on the same day. Them I went to the reception to clarify and then they agreed to refund. what if our parents did not tell us? they would have kept the money quietly! they should check and confirm before billing a client, because my parents kept saying that we had already paid in our package. They were told to pay for breakfast otherwise they will not be allowed to. Seriously, I was disgusted with this kind of service!!! And there was not much for international food. Their breakfast was mostly for indians and lots of curry and my mum is a heart patient and I have stomach problem, we had to survive on Bread and butter for 4 days! Paying for breakfast buffet and only to eat bread and butter???????!!!!!

The Food served was good in taste , value for money and served without much delay , we had mostly all our meals in Hotel.

The rooms do not have any view , so even if the weather is good there is no Lawn view or even road view where you can open windows

Good

Good

Staff response, cleanliness and location

Amenities like Parking, swimming pool is not available.

Hele ruime kamer, en alles is er wat er moet zijn. Was ons startpunt om Holi Festival mee te maken.

Eigenlijk zo'n typische internationale hotelsfeer. Geen echt persoonlijke sfeer. Badkamer was ook niet helemaal proper, waterglazen zaten onder stof en vuil lag onderin het badkamer meubel. Het bed was doorgelegen, en veel te zacht. Je komt in Indië best wel wat guesthouses tegen waar men harder zijn best doet. Bij mijn feedback houd ik uiteraard rekening met mijn verwachtingen bij dergelijk groot hotel. We betaalden 260 euro voor 2 nachten (tijdens Holi) wat veel is voor deze regio.

Nothing

The location was so bad it’s built in a colony no markets nearby no connection dont have words to describe food was ok but overly priced staff don’t even want ti talk ti arrogant finding ways to pull more money from u specially the management guys the servers where ok overall o think this propert my should not be on booking.com with such high raiting really disappointing with bookings rating system

Good

Sq

Ex

Staff was not very friendly.

Staff responses were very unsatisfying.

My wife had been trying to get out a slice of toast that was stuck in the toaster and one of the female staff members pushed open the door so fast and wild that it hit me wife on the head and there was no apology from that staff member or any other staff member the one guy brought us a bag of ice a few minutes later my wife has a huge bump on her head and she is complaining about severe pain on that spot, another issue was your staff members were pressing my door buzzer at 11:35 pm whilst I was asleep getting rest for my long drive to Haridwar the next day and he kept pressing the buzzer and disturbing me when I opened the door he asked me if he can clean the room at 11:35 pm In the night this is ridiculous honestly the rooms were clean the floor was very dirty also there is too many mosquitos flying around some sort of pest control should be used

Staff was helpfup and breakfast was good.

Its a bit far from core vrindavan but was manageable. Walk 100 metres to find tuk tuk or autorickshaw

location was good but no front road access

Power related issues, lift not working in power backup mode.

bedsheets, are rotating for a long and degrade the star rating.. No floor mats provided..

Rest front desk services, cafeteria, services there in are excellent. Staff are very cordial.

Average

Atmosphere, surroundings

El personal de mantenimiento y recepción de la tarde en la que llegamos comprendió muy amablemente que en la habitación asignada había un problema de la bomba del agua del edificio por lo cual era imposible dormir allí. Fueron muy amables y serviciales incluso empaticos solucionaron el problema muy rápido. Mención especial para ellos un 10

La limpieza deja mucho que desear olor a tabaco en la habitación y sábanas, baño en una escala de 0 a 10 un 7 cristales con dedos esquinas con mierda de hace 10 años por no decir el suelo de la habitación que lo pasan con una mopa y algo grasiento y se marca al pisar. Esto puedes esperarte lo de un hostal o un hotel de menos categoría y precio pero por 72€ en India puedes conseguir hoteles de 5 estrellas impolutos de limpios y de instalaciones. No lo recomiendo

Excellent service and clean hotel.

Friendly people and helpful.

Room was very nice. I also liked the breakfast. Odd, but apparently quite common in India, is offering room with double bed for three person. Here was at least 170 cm long couch, so all of us three had place to sleep.

Staff is friendly and helpful. Rooms have big glass windows. TV has youtube, Netflix, prime, but you need staff help to get there. Strong wifi. Morning breakfast is good. Welcome drink is good. They have conference room for work to book, we paid 5900rs/- for 5hr 30mins for work.

Mattress was worn out - very soft. You sit and sink. Not good for people with back problem. Not at all comfortable to sleep on. Fridge in the room doesn't get cold, drinks are not chilled as a result. Towels look old and worn out. Hotel doesn't have keep any Taxi, e-rickshaw contact details. You have to walk 5 mins to main road to get e- rickshaw.

We had a wonderful experience of best western Bhopal This property is also good but few things have the scope of improvement

The travel from property to mandir was little difficult Breakfast could have been more better And some small improvement s

Location

Breakfast

staff were good, cordial & sincere. Special thanks to housekeepers & Restaurant staff.

Parking facility is inadequate & improper. Poor parking facility. It’s difficult to walk around post parking of car. Hard standing/ interlocking tiles at the parking is recommended .

Excellent

Property is great , breakfast a wide selection . Lunch dinner on site ( extra charge ) . Great amenities. Though outside easy access for cars and close to town by rickshaw

I loved the interiors of the hotel,very exquisite and well designed corridor and entire lobby and reception area, spacious rooms allocated, cleanliness which was outstanding, room amenities provided, excellent customer service on all fronts be it reception or dining , good food .

I loved my stay and everything, so basically I liked everything.

Room size and layout were excellent. Breakfast spread was good and tasty. Staffs (reception, restaurant, cleaning, door) all are cultured and friendly. Menu of the restaurant is quite diverse and food is tasty. I will recommend this hotel to all the travelers coming to Vrindavan.

Nothing as such

Staff very unprofessional and trying to trick guest to take maximum money and hotel is not upto money you are spending. I will suggest ppl to avoid reservation on this hotel.

Location, Staff

Room are quite small

The F&B team was excellent, we had halfboard and they did great job, amazing food options. Stay was comfortable, the bed wasnt.

The toileteries, towels need a revamp. We had to call team multiple time to refresh stock, the room has mould and cleaniness was poor

Super hotel

Bad mattresses are too soft, maybe old, not comfortable to sleep. I had pain in back

We liked the hotel very much. The room was warm, unlike other hotels we stayed in, and it was super clean. The bathroom was excellent, with a walk-in shower and doors that kept the bathroom floor dry. We stayed for a few nights and found the hotel very comfortable throughout our stay.

The breakfast looked like it had a lot of choice, but it was entirely Indian food and quite spicy. As we were traveling with our 3-year-old child, this was challenging, as the only thing he could eat was toast. Like most hotels in Vrindavan, the hotel is purely vegetarian, so there was no meat or eggs. The most disappointing part was a miscommunication with the reception staff. We asked them to order a taxi to the train station, and they confirmed by saying “ok, ok,” but later it turned out they had not understood our request and the taxi was not ordered. Luckily, the train was delayed; otherwise, we would have missed it.

The rooms were comfortable. Service is good. Even early morning we got service. Facilities are good. We got all that we asked for.

The view is below average. Local transport is a problem. E-ricks are not always available. Plus very expensive.

The staff were very courteous and helpful. Location was decent though slightly far from Banke Bihari mandir.

Although the rate charged for the hotel was almost 5 star standards but but it was obviously not a 5 star property. Also, the upkeep of the linen and the towels could have been better.

Pathetic property

Nothing. The property is old and not very well managed. The nails coming out of the floor and during winters, the cold air comes in. Also, the staff does not agree to the checklist of getting room ready while the customer is being blamed for taking away their towels. The food is also expensive and charge service tax as a mandate in the bill.

The only issue was a strong smell of air freshener in the room.

Great ambience and location

Awesome food and services

Location, food, staff and rooms

Good sized comfortable rooms. Well mannered, friendly staff. Restaurant food is very good.

Breakfast cereals were not the healthy variety. I had muesli on the first day. Thereafter, there was just choco pops or corn flakes for the next 10 days, even though I asked for muesli quite a few times and was told it is finished. I feel some effort was needed.