Residence Inn by Marriott San Juan Isla Verde

Not enough seating. The food was decent. The coffee wasn’t very hot.

The coffee could have been better. Ran out quickly.

Loved the hotel and the closeness of the location

Cost

The hotel is excellent i could come back anytime

Todo , muy bueno limpio excelente

Si

Todo

Evetthing

Liked everything

La piscina y el desayuno

Las almohadas son malicimas

It was nice and clean a beautiful hotel

Breakfast was great and the staff were great

The staff was excellent. The food at the bar was great and accessible, especially after a long day. The rooms were very clean & were adequately situated with appliances for a comfortable stay.

This isn't necessarily a dislike; I do wish that the breakfast options were expanded to have a protein every day for people that cannot eat meat.

Me gustó mucho el desayuno, la comodidad y las vistas de la habitación. También quiero destacar la excelente atención de Samuel durante el check-in, ya que fue muy amable, atento y nos explicó claramente toda la información de nuestra estancia.

No me gustó la gestión de recepción durante la madrugada. Comunicamos que una de las chicas llegaría tarde y dejamos su nombre, aun así, la chica de turno no le permitió subir a la habitación y le indicó que me enviaría un email, algo poco práctico a las 4:00 a. m, cuando evidentemente estábamos durmiendo. Una de las chicas de la otra habitación tuvo que bajar a las 4:30 de la madrugada para tratar de resolver la situación. Además, a mis compañeras que habían llegado el día anterior les faltó información sobre los beneficios incluidos en la estancia. Esperábamos un trato más amable, dado que viajamos desde Nueva York y Santo Domingo expresamente para celebrar el cumpleaños de mi prima, y ni siquiera este detalle fue tenido en cuenta. Al final, fue después de presentar la queja y al día siguiente del cumpleaños cuando mostraron cierta amabilidad.

The staff were friendly and helpful

We thought the price per night could have been a little more affordable. Also, the doors in the room (not the entrance door to the room), were out of alignment and would not close properly.

The extra large room

Breakfast was disappointing not enough seats to accommodate the amount of people

Great atmosphere and amazing service!!! I recommend 100%

Centric

Low quality breakfasts and terrible coffee

Todo

Na

Espacio Limpieza Ubicación Instalaciones

More employees

Location very good, safe, clean and pool very nice. I will stay there again. Also this property is very close to the nice restaurants, casino and store.

House keeping said they will clean n never did. I was annoyed how often room key not worked.

Las habitaciones son súper grandes y cómodas, la limpieza es impecable, el desayuno tiene todo lo necesario.

Al estar tan cerca del Aeropuerto, los aviones se escuchan en la habitación , principalmente en la noche cuando ya todo está en silencio , pero nada grave, solo para los que tenemos problemas de sueño.

Espacioso y cocina equipada

Muy limpio y moderno

Desayunos muy mediocres y cierra temprano debería cerrar por lo menos a las 10:00Am

Location

Poor internet and tv services

Un lugar hermoso y cómodo

No me gustó el cobro adicional para utilizar en el hotel! Ya que no consumimos en el restaurante y perdimos ese dinero! Aún más cuando eso es diario!

Very good

Tuvimos cobros que no mencionaron lo cual desajustó nuestro presupuesto

Nos cobraron 200usd que nunca mencionaron por objetos que nunca usamos pues no íbamos de vacaciones los cuales exigimos nos sean reintegrados

Donde esta situado

Parece que la alfombra del pasillo o el aire acondicionado huele a humedad como a hongo en el piso 6

Beautiful new hotel less than a block from the beach incredible pool and great little café next-door. Rooms are top-notch.

Friendly and helpful staff. Room service consierge constantly checking guest satisfaction

Bland and cheap breakfast.

My family and I visited this hotel for a portion of our stay. On our last day checking out, we received a doorstep letter. The letter stated the room detector alarmed for "smoking". We're traveling with our 3 year year old and as a non-smoking family, you could imagine my surprise. My partner blow dried her hair at the time of the "reported smoking".The front desk said the monitors aren't able to give detailed reports as to the type of smoke but I needed to speak with the manager Kristina Gomez Sunday. After speaking with Kristina Gomez, she is holding her ground and insistent we were smoking with no evidence besides a faulty report. Another way to make $350. If there was in fact smoking, it would've lingered the next day of our checkout. No common sense present. If you're looking for a mediocre stay with poor service, you found your place.

Ambiance beautiful and great location

They charge me for parking and I didn’t park

We loved this property. It was me and my 7 yrs old daughter traveling. Everything was clean, the staff was extremely helpful & friendly. Our safe didn’t work and they fixed it within 30 min. The breakfast was good. They also had a bakery right in the hotel. The location was great with multiple restaurants around the hotel and all in walking distance. The beach was a 5 min walk away and the most beautiful hidden beach was a short uber ride away. Also in walking distance were several car rental providers. The hotel also has a small water park which my daughter loved.

Everything was great.

Excellent stay, all staff incredibly pleasant and helpful. Big shout out to Karina on the front desk. She went above and beyond to help us in a tricky situation. She is a great asset to the hotel and Marriott Group.

Location, room size, facilities and staff

Great Location

The smell of mold coming from the vent was not the vibe.

I didn’t stay at the property because they decided to change my reservation to other properties on the last minute.

Clean friendly good breakfast

I liked everything

Good selection, well prepared. Clean. Fresh and tasty.

The oatmeal urn was broken for several days. The coffee was empty multiple times.

Clean and friendly; fresh decor

Location wasn’t great but. Dry close to the airport where we were stuck

The breakfast was great on most days, I liked that the hotel was close to a lot of stuff. It was easy to get an Uber or walk to go get groceries

I paid for an ocean view room and I didn’t get that. The hotel is far from the ocean, technically there are no rooms with a clear ocean view, they just had me pay extra for nothing.

Excelente y variado

Podrian hacer juegos como de bingo en la piscina

Las habitaciones son correctas y la cama es Cómoda. Ofrecen desayuno pero solo hasta las 9AM, lo cual es vacaciones es muy temprano. El sector de piscina es agradable. Es un hotel correcto.

El aire Acondicionado está graduado muy bajo y hace mucho frío en todo el establecimiento y habitaciones, Sobre todo en enero.

Nice hotel near the airport. Quiet and in good location. Morning breakfast buffet gave many options. The room layout was very comfortable with nice kitchen set up. Unfortunately, the pool was not in operation. Unable to give us a time line but we were told someone had broken a glass in the pool. Patio area near pool could use some attention because food and drink containers were left outside for quite some time. Staff was pleasant and attentive. Shout out to the late night front desk who managed to provide help although we arrived late.

Very positive experience with Residence Inn, San Juan Isla Verde. We stayed 2 separate nights and were allowed early check-in both days. The front-desk personnel were very friendly and accommodating. The hotel has a resort type feel with the open-air walk-up entry. The connecting, trendy bakery/coffee/restaurant attached to the hotel adds to the upscale feel. Pool is very comfortable. Daily breakfast (Continental+) included. We would definitely return.

Las instalaciones

Mi habitación era con bañera y no me fue asignado

Buena

El aire acondicionado no tiene dispositivo para apagar

The location

Room smelled like mildew Safe did not work Breakfast was not good not well stocked

Amazing rooms with wonderful amenities. The outdoor patio and pool were absolutely breathtaking with waiter service. In addition, they also securely held our luggage between checking out/in of the hotel and boarding/leaving the cruise ship.

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Close to every thing

The free breakfast

Best Residence Inn I have ever stayed at. Staff is very friendly—check in and check out were a breeze. Nice lobby and breakfast area. Pool area is great. Indoor and outdoor bar next to a large pool. Even has a mini water park for kids. Suites are large and clean. Breakfast is good—typical for this type of hotel. Only a 5-10 minute walk to the beach—the hotel provides 2 beach chairs and an umbrella complimentary. There is a $45/day resort fee, but that was included in the price quoted when booking—no surprises. By the pool you occasionally hear planes taking off (only about a quarter mile from the main runway at SJU) but it’s not an issue in the rooms. Shout out to Marisol at the front desk for offering several restaurant recommendations. Multiple options within walking distance. Definitely recommend—we’ll be back next time in San Juan.

Location and rooms size.

El Personal y Las Instalaciones

El Desayuno

The facilities are good and clean. Very comfortable

The staff are rude and not nice. How hard is it to smile and be kind? We hated the attitude they gave us at the front counter. The charges and fees are not clear and they told us about an extra fee only when we got there and we had no choice but to pay. On top of that, the lady at the counter didn’t want to explain and was very rude and didn’t even say good afternoon when we arrived.

Sobao

Breakfast. Low quality. Terrible coffee

Breakfast was good

The whole hotel, including our room smelled very badly of mold the entire time we were there. When we left and got to our next destination, all of our clothes smelled moldy, and we had to do laundry.

Everything was perfect!

Breakfast should be served until 10:00 AM

Limpio, me dejaron salir una hora más tarde

Calidad precio muy mala. Excesivamente caro para ser un inn. El termostato de la temperatura no funcionaba y la habitación estaba helada

Large rooms, comfy beds. Good facilities at hotel. Good location for our requirements. We originally booked three nights at this hotel but we were contacted a few days before arrival to advise We would be accomdated at the Sheraton for 1st 2 nights at Marriotts cost due to lack of room availability. Can't complain the Sheraton was superb - 10/10 shame I can't leave a review on booking.com

Breakfast offering was limited, ran out of plates and cutlery so was given paper plates and plastic cutlery. Felt like lady on reception at check in would rather be doing something else and we Felt a but of an inconvenience! Room smelt a bit musty and noticed no vent/fan in bathroom

Las instalaciones son cómodas , las habitaciones también, cuentan con una cocina equipada. El desayuno es adecuado y lo variaron.

El personal no es cálido.

We enjoyed our stay here, the service was great and the room was clean.

Damp smell

Excellent all around!

The room had a weird musty smell. Beds were clean. I wish the bathroom had a fan. The shower was kind of broken so we had to turn the knob a certain way. The couch in the living part of the studio was not dry and had a smell.

La ubicación

Un precio en la página otro al llegar.

Ridiculous resort fee policy with credits I market and bar- just waive the resort fee or gives flat daily credit. No food available for lunch. Most staff was great but 1 guy at night who was on phone while customers were waiting- not friendly

Best place to stay!!!

Slight musty odor in room

Location - Amazing and convenient Breakfast - very tasty This was a 10/10 stay! This property offered so many additional benefits and amenities that I didn’t expect. Basically free Laundry access to clean clothes at the end of the trip, DAILY credits for restaurant and convenient store, free bike + beach chair rentals, very nice staff, clean property, very clean. Loved it!

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