Tru By Hilton Naperville Chicago

Everything was great for the most part!

Pool hours could be extended to be 21 up past 10 pm for the adults staying. Just a suggestion.

Friendly receptionist when we left.

No water in the room. Greeted by someone on their phone. I just had been to a beautiful Hilton in Taos.

Rooms were very clean and well maintained. Great value for the price.

Great vibe from the moment you walk in the door. Loved the boards with local suggestions located outside the elevators. Thought the layout of the lobby was unique and presented a lively space. Room was spacious and clean. Bathroom was clean. Breakfast food was fine.

The breakfast offering was fine, but by 830 pm, was out of several items and it took a bit to refill. Staff just fell behind a bit.

Location was great, accessible, and the room had a pretty good view.

Bit pricey for one night

Great services

full box Couldn't speak to someones fullbox

The lobby is great! The water bottle station, pool table and access to snacks that can be purchased is ideal. If you are traveling with a group the lobby would be great! A perfect spot to hang out at. The room was clean and the beds were comfortable. The room is small however the room had a lot of shelves for suitcases and bags.

Ottima la posizione vicino alla stazione dei treni per raggiungere il centro di Chicago. Como per raggiungere l'aeroporto. Camere spaziose e un bel bagno con la doccia. Letti king size molto comodi.

In due giorni non è venuto il servizio pulizie a rifare la stanza. La colazione non aveva molta scelta, le uova e il bacon dal sapore piatto.

Exceptional

Tried to cancel a nite and booking.com not hotel wanted to charge a 300 cancelation fee.. so I checked out with the amazing staff and just left a day early done using 3rd parties to check in.. Thanks booking!

Friendly staff, clean and spacious room

Na

The front desk staff was amazing, they treated you with respect, kindness and like you were special. They made sure your stay was comfortable as possible.. I also loved that it was so many African Americans that worked here.🥰🥰

The pool water stayed cloudy and muggy all the time..

Great location just outside of big city

Everything! Maria Morales was excellent in solving an issue we had.

The staff member on the night shift was very rude and condescending.

Location was good, it is the third time I have stayed here and I will again.

It’s minor but they don’t have sugar substitute at the coffee bar, and my traveling companion is a diabetic.

Very okay

None

I liked the thought on the style of the hotel.

Our room did have some dirty in the floor from the previous patrons. The unfortunate piece was the fire alarm going off at 3am in the morning. I was informed by the front desk staff that this is the second tone this has happened in the month of April 2026. I am grateful that the fire alarm works, but “for an unknown reason” must certainly in alarming. The other piece is that in using navigation to get to the hotel, I was taken to the wrong hotel, albeit, only a few blocks away, it was a bit confusing.

The facility was nice it had a pool table and table games.

My television did not work, I spoke to receptionist but there was no one there to fix it. I was unable to watch television my entire stay. The message below stayed on there even when I went to the TV channel and not HDMI. I was disappointed that I had no entertainment.

We really liked how comfortable the rooms were, especially the beds both queen and king. The breakfast was exceptional 👌 All staff were very friendly and kind, Ana and Willis were helpful.

However we did have some issues with our booking and reservations. We initially booked a King room w/walk-in shower from 2/26-3/2 at a discounted rate on Booking.com because we are rewards/loyalty members. Also are Hilton Honors members. Upon arrival we were informed that the king room was unavailable so we were placed in 2 bedroom queen w/walk-in shower. Attendant at desk told us to inquire about king room in a.m. until hopefully available before our 5 day stay was completed. So we did, but to no avail. Then Saturday morning we inquired with the Attendant at desk named "Char" , because we also noticed we were still booked under king room at that rooms rate, so there was a difference in price which was more than the dbl queen, she,(Char) was not only very, very rude, wouldn't answer any of our questions, kept asking if we had inquired every single day, couple times per day, we said yes and reasons why. I then just began to walk away to avoid any further conflict, she began yelling from desk at me saying "I'm not finished "Bitch", come back here. I just continued to walk away. Told my husband what happened and he tried talking to her in which she was also very rude to him. He tried calling general manager Maria Morales, no answer, probably being weekend, then called corporate. Told him whole situation, he provided us with a guests complaint #264930449, made complaint, spoke to "Char". He informed us that he apologized for the inconvenience and would compensate us/credit us a free night with also possible refund bc while we were speaking to him, "Char" canceled our initial reservation of 2/26-3/2, to 2/26-3/01 without telling us. So we had to rebook our last night, paying again , $110.43. Our complaint has not been resolved since and still are due to check out today. So that was very unprofessional and would really appreciate someone's help.

Clean

Price

Perfect location for where I needed to be. Good breakfast bar,

I did not like nothing about this hotel when I arrived. But I was extremely tired after traveling over 4 hours that morning. Going straight to IESA Wrestling state tournament. Was trying to get boys to bed for the next day as we had to return to tournament early next morning. Customer service desk lady did not want to accept help to find my reservations with booking.com assistance.

Everything I will never visit this location again. Not to mention on Saturday at 3:36 am hotel tried running my card thank goodness I used cashapp card. I usually do that and once I check in I provide my debit card. Hotel was for $267 they tried to run card for $416.

Room was clean, beds and pillows were comfortable.

Staff was ok. They were busy on the screen. Didn't bother to say hi or welcome, just stared at the screen and made us wait. We came in from the blasting cold near midnight, they could at least say "welcome, please have a seat while we figure out x." Instead, no eye contact.

Very clean.

I would opt for a bigger room next time. Also putting people with kids on high floors sucked because I had to deal with a lot of running and jumping from above.

I loved the colors in the hotel as well the pool

I was very upset with the restroom we found hairs in shower prior to use and walls were a bit dirty

The shower was magnificent. It gave me the initiative to get rid of my current house to have that kind of safe shower installed. My current house was built in 2003 and if I start on improving it, the new people will redo it anyway.

The shower and the squeeze soaps and lotion.

Convenience of location, usually stay at Aloft, similar

Great location due to close proximity to our home. Unexpected stay because of no heat in our home.

Very clean, quiet and super friendly staff.

There was nothing to not like.

Location

The matress and the room in general was a little dirty.

The room was very comfortable, clean and the staff Were very friendly and efficient. I asked for extra pillows and I’m not kidding, I received them in less than 5 minutes. Very quick service. I loved everything about the staff.

I love having Coffee first thing in the morning without having to get fully dressed. A coffee pot would make it more comfortable, enjoyable and convenient . Would have enjoyed my food more if it was warmed up so it would have been nice to have a microwave and larger fridge to store expensive leftovers. A closet to store clothing so we didn’t have to look at them hanging there looking like a yard sale.

Good breakfast with good serving time range

I love the young man at the front desk that went above and beyond our expectations. Our first room assigned had a bad order and he brought us new keys to a new room and moved our luggage. He also made sure we got our Hilton Honors water and made sure we got in on breakfast. I wish i remembered his name, but I think it was JOSHUA Thanks for the experience because we were there for a funeral of a very close family member,

My room first assigned had a very bad odor, Also breakfast should end a little later, and especially on the weekends.

Location was decent if you want things to do outside the city. If you want to be close to downtown, this is not the place to stay. Average 50-65 minute drive. Longer for the train/buses.

Long drive to city. Room was not very clean. Pillows and bed were very uncomfortable. Front desk was very inattentive to request and almost impossible to get a hold of. The free “breakfast” was awful!

Breakfast was ok.

No closet. We were not provided bottled water during check-in. The hallway smelled.

Maybe have some donuts, danishes or muffins. I went out for breakfast elsewhere. One employee was yelling at a guest, not sure what it was about but everyone there felt very uncomfortable.

Cleanliness

1) The heater/AC is way too loud in room 236. Sounds like a jet engine. 2) The pancake machine is broken

Good value for money, comfortable rooms.

When I pulled the bedsheet cover , I saw a huge stain on the comforter which was surprising considering we saw a huge service laundry room on the other side of the lift.

Everything is good expect staff

Staff need full training about how to talk to customer and how provider service.

Breakfast was lacking in and needs protein choices.

Coffee bar was not always clean.

It was very clean. Beds were comfortable! Housekeeping staff was good.

Breakfast times were not convenient. The one day we got breakfast it was good!

Clean. Nice.

The only issue was we could hear a kid running around the room above us.

It was nice it had a Landry room , pool , gym , breakfast , amenities, and an awesome staff. Don and Brandon were particularly amazing!

I wish the rooms were bigger and had microwaves and a kitchen .

Our group stayed here when we were volunteering at Samaritan's Purse Operation Christmas Child processing center. It was in a very convenient location; not too far away from the processing center. The room was nice. The breakfast was good though I would have preferred more choices but still had a good breakfast of eggs, oatmeal and muffins. The staff was very nice and helpful in registering our group.