Ramada by Wyndham Katra Station Road

Cleanliness & politeness of staff

Nothing as such

Neat and comfortable property. Ideally located. The staff is helpful and cater to specific needs of the Yatris

The buffet should be more in spread and variety. Being in Katra it is understandable that non-veg is not served but even the veg dishes were limited.

The Hotel requires a lot of repair and cleanliness working to make it a 5 star hotel. This is a Lala type hotel, overpriced. This is a an average 3 star oyo type….Not the 5 star has noted on the online booking forum.

The front ladies; The location; The facilities etc. Transportation to station also is charged (less than 2km away).

Nice & big comfortable room

Breakfast was bit repetative

The location of the property is good and near the market

They offered a room with no window to the outside world. Two available windows open to walls, giving a claustrophobic feeling. I requested for an alternative room. It wasn’t acceded to.

Room, food and location.

They provide complimentry drop-off to vaishno devi start point, but no one told us that in advance.

Breakfast was sumptuous. More choices could be provided in the ala carte menu

More choices in the in room and restaurant dining menu.

Thank you, everything was just perfect.

N/a

Location and hospitality

Nothing specific

Great location and great food for Vaishnov devi trip !

I had a wonderful experience during my stay at Ramada Katra. The hospitality, service, and overall experience were truly commendable. A special mention to Mr. Dhirendra, General Manager, for his excellent leadership and warm hospitality. I would also like to appreciate the entire Front Office Team(Roshi,Anshu,Abhishek) for their professionalism, courtesy, and prompt assistance throughout my stay. Their welcoming attitude and attention to detail made the experience even more memorable. Thank you to the entire team at Ramada Katra for making my stay comfortable and enjoyable. I would definitely recommend this hotel to anyone visiting Katra and look forward to staying here again!

Comfortable stay. The location is good. The rooms are comfortable and washroom clean. The Bedsheet was clean. The buffet breakfast was great with many choices and the staff was polite and attending to your needs.

Location wise very good. Easy to access everywhere.

Didn't notice such things

Always a blissful experience staying here.. its been almost 3 years i have been coming here and everytime the services are top notch, staff is very polite and well behaved. Roshi and Reena is amazing very polite and theh know how to deal with guests. 10/10 for the stay.

Staying experience was good. Ms Roshi makes are check in and all formality very smooth and comfortable. All staff are very good.

Good , location and staff , all was good with cleanliness

Very Good Services Thanks Roshi

Had an Amazing stay. The staff was very staff and the hotel owner was also very humble and sweet. Good Ambience and positive vibes. Highly Recommended!!!

Very nice hotel and good behavior with us 👌

Very nice rooms and staff behavior was very good with customers as well as they provided us every necessary thing on time…! Totally worth it…!♥️

It was amazing and totally worth it. The faculty is polite and helpful . Overall , the experience was great.

Great stay! The experience was totally worth it . The hotel was very clean , has a calm and comfortable vibe.Overall, It is amazing.

Had a wonderful stay! A special thanks to Reema and Nikhil at the front office for their warm hospitality and excellent service. They were very helpful and accommodated a flexible check-out, which made my stay even more comfortable. Great experience overall with friendly staff and a pleasant atmosphere. Highly recommended!

I have stayed at several Ramada properties before, but unfortunately, Ramada by Wyndham Katra provided by far the worst experience I have had with the brand. I stayed here with my family for three nights. To be fair, the rooms were clean, the location is convenient and close to both the market and railway station, and the breakfast was average. Unfortunately, that is where the positives end. The housekeeping at this property was an absolute disaster. Over the course of our three-night stay, basic amenities were repeatedly ignored. Toilet paper was not replenished. The tissue box remained completely empty for two days and was only refilled after I personally pointed it out. No hand towels were provided. On our last day, housekeeping did not even replenish the drinking water in the room. We returned to the hotel with our family at around 2:30 AM, only to discover that there was no drinking water in the room because it had not been replenished. We then had to call reception in the middle of the night simply to ask for drinking water. At a hotel carrying the Ramada by Wyndham name, guests should not have to chase the staff for basics like toilet paper, tissues, towels and water. These were not one-off mistakes. This was a consistent pattern throughout a three-night stay, and it points to either extremely poor supervision or a complete lack of basic housekeeping standards. The check-in experience was no better. The hotel's official check-in time was 2:00 PM. We arrived at approximately 3:00 PM—already an hour after the stated check-in time—and yet it still took them around 45 minutes to allot us a room. I genuinely fail to understand why guests arriving after the official check-in time should still have to wait that long for a room to be assigned. Then came the Wi-Fi issue. There was apparently some strange backend problem that prevented the hotel's Wi-Fi from connecting to my phone. The staff spent another 45 minutes trying to resolve it but ultimately failed to figure it out. Technical issues can happen, and I normally wouldn't judge a hotel too harshly for an isolated technical problem. But when you combine this with a delayed check-in, consistently negligent housekeeping and the repeated failure to provide even basic room amenities, it becomes part of a much larger picture of poor operational management. What makes this particularly disappointing is that this is not my first experience with Ramada. I have stayed at several Ramada properties before, which is precisely why I know that this level of service is not what one should expect from the brand. Clean rooms and a convenient location are certainly important, but they cannot compensate for a complete failure to consistently deliver the most basic aspects of hotel service. A guest should not have to inspect the room every day to see what housekeeping forgot this time. Nor should guests have to repeatedly ask for essentials that should automatically be checked and replenished during routine housekeeping. The property has a good location near the market and railway station, and the rooms themselves were clean. But based on my personal experience over three nights, the housekeeping standards were shockingly poor, the check-in was unnecessarily delayed, the Wi-Fi issue remained unresolved, and the overall level of service fell far below what I have experienced at other Ramada properties. I rarely write off a hotel based on one minor inconvenience, because mistakes can happen anywhere. But this was not one mistake. It was a series of repeated service failures throughout the stay. For me, this was easily the worst experience I have had at a Ramada property, and I would be very hesitant to stay here again unless there are significant improvements in housekeeping supervision and overall service standards. A good location can bring guests through the door. Whether they return depends on the service. In this case, the service gave me very little reason to return.

The service was very good at the restaraunt,especially by sorav sharma.the hospitality was top notch. Food was very delicious too. Really satisfied with the whole experience..

Best . Polite staff. Specially rajinder , neetu and akhtar ali ji

Had a wonderful stay! The food was delicious with plenty of options, the service was excellent and the staff were friendly and attentive. The rooms were clean, spacious, and very comfortable. Overall, it was a great experience, and I would definitely recommend this hotel to anyone looking for a pleasant stay. A special thanks to Baush Paul for providing us with excellent service. He was courteous, attentive, and made our stay even more enjoyable. We truly appreciate his hospitality

Good experience nice stay good food

Cleaning

Behavior upon DEPARTURE

It was a great stay at Ramada Wyndham Katra. Special mention to Nikhil for being the Sweetest and really helpful. It was a great stay overall, the food was good too!

Great customer service, delicious food and accommodating our requests promptly.

Excellent food and outstanding service! The restaurant manager and entire staff were professional, friendly, and attentive throughout our visit. Their warm hospitality made our dining experience at Ramada Katra truly memorable. Highly recommended!

Overall, we had a great stay. The property is beautiful and well-maintained. Our check-in experience was smooth, and the staff was welcoming. The food was delicious and exceeded our expectations. We visited primarily for the Vaishno Devi pilgrimage, and this hotel made our trip even more comfortable and memorable. We would definitely recommend this property to our friends and family and would love to stay here again.

Good location and they also have complimentary drop facility to tracking point.

We came back after darshan of Mata rani at 7 morning. We slept. We do have a kid also. Hotel staff starting calling at 12noon only to check out the room. They called 6-7 times within half an hour. There is a lady at reception. She was even not trying to understand for 1 hour.

Excellent

Excellent

Awesome holistic experience in terms of ambience, reception, quality of food, hospitality if all staffs from restaurant, especially Anita and . Chief Chef needs special complement for perfectly designing the buffet and maintaining the hygiene and taste both.

It was a really good experience and Neetu Maam was very helpful definitely recommend for family with the royal suite and the meals were flawless

Overall, nice experience. Staff was cordial including at Reception Ms. Reena and at Amaya Ms. Anita. Room cleaning staff is also nice and cordial always ready to help.

Location is very nice and room is very clean. Staff is cooperative..

I recent stay in the hotel completely exceeded all my experience The staf was incredibly welcoming and accommodating from the movement I checked in My room was immaculate spacious and provided a fantastic view in the city

Excellent service by the receptionist Reena . Friendly, courteous, and always ready to assist with a smile. Great first impression of the hotel."

Location was good.hotel was clean .

First they provided small room with garbage view.after confrontation they replied that only this room is available as it didn't matter what type of room is booked and its subject to availability(i heard this first time after staying in hotels world over).now they changed to other room which was also below category which we booked(pool view booked).staff namely Reema was too much adamant and again and again repeating 'subject to availabilty'.is it the booking policy.guest book a higher caregory room and hotel provides total low category room. Highly unacceptable !!!! In the end we were not provided the room we booked.thats it.

Nikhil and roshi from front desk were a great help and we had a great experience at the stay.

Everything was phenomenal from the front desk with Nikhil and Roshi to the serving staff at Restaurant with Anita. Hospitality really doesn’t get better than this, definitely coming back. Our assistant by the pool Jagdev was beyond impressive as he helped us literally with everything.

Anita at the restaurant takes the cake for hospitality. She helped us with everything, my wife had fallen ill and Anita went out of her way to send khichdi for her. It’s the little details that take the experience to another level and Anita made sure we got that. God bless her and Jai Mata Di!

The experience was really nice. The staffs were very helpful and punctual. Would definitely visit again. Highly recommended.

The hospitality was really great it’s near Mata ji ka mandir Miss Sushila & Mr Nikhil were really helpful -Shriashrit Kumar

I would like to share our experience from recent stay at the hotel Everything was top notch. Starting from Reception team Reena the Incharge of the front desk who handled our request well for our special occasion stay who always welcome us with a pleasant smile One of the best Sunday buffet brunch 👌. Very beautiful ambience. Good food with very wide spread unlimited buffet. Till now visited multiple times for Sunday brunch. Best part is great outdoors for clicking too many pictures with family and friends. Gonna visit very soon agan..🙂 Warm regards Thank you

Great location...nearby railway station... Beautiful ambience... Rooms were spacious with all the necessities... Provided complementary food to two of our kids... Staff was very polite and helpful...Value for money... Overall excellent experience...

We had a great experience in the hotel be it the management or the facilities, the receptionist Roshni was very helpful

Very good experience and everyone behave very well Especially Roshni

The hotels location is very nice in the heaart of the city, the rooms were very great, the staff was very nice and friendly ,especially the receptionist roshini was very helpful

One of the best properties I have been visiting for last two years. The staff is very cooperative and understanding. The food is really good. Barista and Chaupal add to the additional food requirements of the person. They have been able to meet the requirements of the age groups right from a 4 year old to 70 year olds Being in the proximity to Darshan Yatra , this place is cherry on the cake. The visuals of Bhawan in the backdroo gives a blessing to this place . Jai Mata Di

Wonderful stay and staff. I am extremely grateful to the entire staff and Mr. Gautam, hotel manager . Special thanks to the front office team Roshi, nikhil and reema.

Neat and clean rooms , food is great and ambiance, location is excellent.. adviced to visit .. great experience

Nice. Good service and strategically located

Near to centre. Hotel staffs are really helpful.

Please give good quality towels as it’s a 5 star hotel .

Good hospitality

Location

Smelly rooms, small beds, bad food, unresponsive staff, everything except the location was bad

I would have given 9/10 review BUT there was one tiny issue which you need to read below

All was excellent, just 1 issue. If you good a Mountain view room and pay more for it on booking.com, the hotel does not understand that they have to honour it. Also booking.com couldn't help me. Finally I didn't get the Mountain view room but until the point I got the room, they made me go through a lot of anxiety. The reservation team who replies to message on booking.com were totally useless and dont get the concept of honouring what you book. (Sorry to use that word!!)

Thanks

Thanks

We had a very great stay over here .we recommended to all that they came here and enjoy the stay .Roshi Nikhil great and they help us for guide for darshan. Especially front office staff is very professionals

My experience is excellent. Food is nice. Staffs r good. I hope we will stay here again in future. 👍

It was really a good experience at Ramada. All the staff epically at reception Mr Nikhil and restaurant staff i.e. head Chef Mr Vijay and Mrs Anita are very kind and supportive. Whenever we come to Katra we always stay at Ramada. From last 4 years we are staying with them. Highly recommended hotel.

“Had a wonderful stay at the hotel. The rooms were clean and comfortable, staff was courteous and helpful, and the overall service was excellent. The food and ambience added to the experience. Truly a pleasant and relaxing stay — would definitely recommend and visit again.”

We had a very good stay. Roshi taken our checkin and checkout with a smile which reflect their politenss. Also food is very tasty

6 Superb ..,,,,….. ggggg superb customer services

We had a wonderful stay at Ramada Hotel Katra. The hotel staff was extremely cooperative and made our experience very comfortable. A special thanks to Roshi and Vanshika for their warm hospitality and helpful nature throughout our stay. The food was excellent with great quality and taste. Anita and Roshi were always attentive and ensured that guests were served promptly and well taken care of. Overall, a great experience with outstanding service — highly recommended for anyone visiting Katra!

Had a wonderful dining experience at Ramada Katra! 🍽️ A special thanks to Rash Paul for the warm hospitality and service. The team went the extra mile by preparing food exactly as per our preference—even without garlic and onion—which we truly appreciated. The food was absolutely delicious, full of rich flavors and perfectly cooked. We ordered north Indian - Dal makhni, yellow dal, tandoori roti, biryani & kadai paneer… all the food items were delicious They also checked our preferences personally and even offered a discount since we were staying at the hotel Highly recommend this place for great food, personalised service, and excellent hospitality.