Amores de viento en Natales
Amores de viento en Natales, Avenida Pedro Montt, 616 0988 Puerto Natales, Chile- Public Art
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About this hotel
Terrace with Stunning Views
Hotel Big Sur in Puerto Natales offers a charming stay with a terrace overlooking the picturesque surroundings. Enjoy the beauty of Magallanes region right from your hotel.
Convenience at Your Fingertips
With a 24-hour front desk and concierge service, Hotel Big Sur ensures all your needs are met promptly. Stay connected with complimentary WiFi throughout the property.
Comfortable Accommodations
Relax in well-equipped rooms featuring private bathrooms, free toiletries, and cozy bed linens. Everything you need for a pleasant stay in Puerto Natales.
Book your stay at Hotel Big Sur now for a memorable experience in the heart of this enchanting destination.
Nearby Attractions
Alberto De Agostini
Alberto De Agostini, Avenida Pedro Montt, 616 0988 Puerto Natales, Chile- Memorial
Arturo Prat
Arturo Prat, Herman Eberhard, 616 0940 Puerto Natales, Chile- Public Art
Plaza de Armas Arturo Prat
Plaza de Armas Arturo Prat, Puerto Natales, Provincia de Última Esperanza, Chile- Park
María Auxiliadora
María Auxiliadora, Herman Eberhard, 616 0940 Puerto Natales, Chile- Statue
Mirador Muelle Antiguo
Mirador Muelle Antiguo, Avenida Pedro Montt, 616 0988 Puerto Natales, Chile- Viewpoint
Galpón Patagonia - Centro Cutural
Galpón Patagonia - Centro Cutural, Avenida Pedro Montt, 616 0988 Puerto Natales, Chile- Attraction
Parque Costanera
Parque Costanera, Puerto Natales, Provincia de Última Esperanza, Chile- Park
Iglesia movimiento
Iglesia movimiento, Blanco Encalada, 616 0000 Puerto Natales, Chile- Public Art
Monumento de la Mano
The Hand, Avenida Pedro Montt, 616 0988 Puerto Natales, Chile- Public Art
Milodón
Milodón, Ruta 9 Norte, 616 0988 Puerto Natales, Chile- Memorial
Plaza 1° de Mayo
Plaza 1° de Mayo, Puerto Natales, Provincia de Última Esperanza, Chile- Park
Bernardo O'Higgins
Bernardo O'Higgins, Eleuterio Ramírez, 616 0000 Puerto Natales, Chile- Memorial
Coronel Santiago Bueras
Coronel Santiago Bueras, Piloto Pardo, 616 0000 Puerto Natales, Chile- Memorial
Parque Avenida Santiago Bueras
Parque Avenida Santiago Bueras, Puerto Natales, Provincia de Última Esperanza, Chile- Park
Parque Avenida Santiago Bueras
Parque Avenida Santiago Bueras, Puerto Natales, Provincia de Última Esperanza, Chile- Park
Parque Avenida Santiago Bueras
Parque Avenida Santiago Bueras, Puerto Natales, Provincia de Última Esperanza, Chile- Park
Parque Avenida Santiago Bueras
Parque Avenida Santiago Bueras, Puerto Natales, Provincia de Última Esperanza, Chile- Park
Important Information
Please note that for reservations of 4 rooms or more, different conditions apply, and 50% of the total reservation must be paid to secure the reservation.
A deposit may be required at the property.
Stay Details
Check-in from
02:00 PM
Check-out by
11:00 AM
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Terrace
Luggage storage
Bar
Fax/photocopying
Tour desk
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Designated smoking area
Board games/puzzles
Concierge service
Toilet with grab rails
Lower bathroom sink
Higher level toilet
Outdoor furniture
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Breakfast takeaway containers
Room Types
Double or Twin Room
Up to 2 guests16 sqmDouble bed (131-150 cm wide), 2 Twin bed (90-130 cm wide)
Providing free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The twin/double room provides a dining area, heating and an inner courtyard view.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide), 2 Twin bed (90-130 cm wide)
Room details
16 sqm
Courtyard View
In-room amenities
ShowerTelephoneHair dryerToiletPrivate bathroomHeatingAdditional toiletDining areaLinenClothes rackToilet paperShampooConditionerBody soapSocket near the bedMobile hotspot device
Superior Room
Up to 2 guestsQueen Bed (150-160 cm wide)
1 Queen Bed
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Sleep - Bed sheets
Bathroom - Private bathroom, towels, and a shower
Practical - Desk, phone, and local maps
Comfort - Daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
In-room amenities
ShowerTelephoneDeskPrivate bathroomDaily housekeepingFree WiFiNo rollaway/extra bedsNo cribs (infant beds)Bedsheets providedLocal mapsGuidebooks or recommendationsRestaurant dining guide
Twin Room
Up to 2 guests16 sqm2 Twin bed (90-130 cm wide)
Offering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room offers a dining area, heating and an inner courtyard view. The unit has 2 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
16 sqm
Courtyard View
In-room amenities
ShowerTelephoneHair dryerToiletPrivate bathroomHeatingAdditional toiletDining areaLinenClothes rackToilet paperShampooConditionerBody soapSocket near the bedMobile hotspot device
Double Room
Up to 2 guests17 sqmDouble bed (131-150 cm wide)
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features a dining area, heating and an inner courtyard view. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
17 sqm
Courtyard View
In-room amenities
ShowerTelephoneHair dryerDeskToiletPrivate bathroomHeatingAdditional toiletDining areaLinenClothes rackToilet paperShampooConditionerBody soapSocket near the bed
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(780 total)
Provider-sourced guest reviews.
9/10
Reviewed Sep 19, 2026Está muy bien ubicado y el personal fue súper amable
En la habitación faltaba algún armario o espacio para dejar cosas. Literalmente no había nada más que las camas.
10/10
Reviewed Sep 18, 2026La limpieza del hotel y de la habitación, excelente calidad de las sábanas y habitación confortable. Insuperable la atención del personal (recepción, mucamas, personal del desayuno).
8/10
Reviewed Sep 12, 2026Buena ubicación
El personal del desayuno no sabía informar con claridad sobre si los productos contenían leche, algo especialmente importante para personas con intolerancias. Habitación muy pequeña, con poco espacio para colocar la maleta y la ropa.
10/10
Reviewed Sep 8, 2026Limpieza
Mucho ruido ambiente
10/10
Reviewed Sep 7, 2026Me encantó todo!
10/10
Reviewed Sep 7, 2026La comodidad de las habitaciones
No hubo nada que no me gustara
10/10
Reviewed Aug 7, 2026Excelente la estadía y el lugar
10/10
Reviewed Jun 5, 2026La atención excelente, la predisposición también
Lo único que no habia propuesta SIN GLUTEN en el desayuno y tampoco nadie nos consultó
10/10
Reviewed Jun 4, 2026Personal atento, instalaciones nuevas limpias y ordenadas.
7/10
Reviewed Jun 3, 2026Хороший отель хостел. Неплохой завтрак.
Это не совсем отель, похоже на хостел. Нет лифта, только подъёмник (но это не лифт). Вроде бы всё новое, но номера маленькие, а ещё мне нужно было подниматься пешком на третий этаж. Я бы сюда больше не заселился.
7/10
Reviewed May 28, 2026The location and cleanliness. Good value for money. Staff provided additional information on places to eat shop etc.
8/10
Reviewed May 27, 2026La ubicación, el desayuno
Muy mala aislación se escuchaba todo la bulla de las piezas del lado.
10/10
Reviewed May 26, 2026Las instalaciones
9/10
Reviewed May 25, 2026La ubicación excelente y el personal muy amable. Nos ayudaron incluso a la hora de coger tours
8/10
Reviewed May 25, 2026Posizione, pulizia e cortesia delle ragazze reception
Personale maschile al servizio colazione mattino ,molto indisponente e antipatico ! Mancanza sedia e tavolo/scrivania! Colazione nella norma piuttosto spartano ,segnalo le brocche con succo d'arancio ,ananas e latte freddo senza coperchii di protezione !
8/10
Reviewed May 21, 2026Hotel simple et propre, super petit dej inclus. Pas loin du centre.
Chauffage à fond. Chambre petites. Oreiller trop gros. J'ai eu un tarif hors saison Booking, sinon le prix normal aurait été excessif.
10/10
Reviewed May 19, 2026Súper acogedor y la atención del personal sublime!!!! La limpieza, todo impecable, sábanas y toallones suaves como nubes! Gracias
10/10
Reviewed May 15, 2026Ótima localização, os funcionários são prestativos. Ótimo café da manhã.
Não ter estacionamento. O resto é só elogios.
10/10
Reviewed May 15, 2026So clean, bedrooms are immaculate and made everyday. Breakfast was always fresh and tasty. The staff on reception were always helpful and accommodating. Loved our stay here!
10/10
Reviewed May 14, 2026Possuía tv no quarto, bom café da manhã, água a vontade, atendentes simpáticos e dispostos a ajudar, elevador para as malas.
7/10
Reviewed May 7, 2026La ubicación excelente. La atención del personal en general, muy amables. El desayuno bueno.
Ruidoso por las mañanas. No hay escritorio o una silla en la pieza, por tanto no es óptimo para trabajar. En el baño no hay donde apoyar nada, eso lo hace muy incómodo.
8/10
Reviewed May 4, 2026Hotel moderno y bien ubicado
El servicio de limpieza hace mucho ruido ….parte temprano
10/10
Reviewed May 4, 2026Excelente infraestructura
3/10
Reviewed May 4, 2026El lugar muy limpio, instalaciones nuevas, excelente ubicación, muy buen desayuno y el personal muy agradable, atentos y cordiales.
El alojamiento no cumplió con mis expectativas principalmente por la falta de aislamiento acústico, ya que se escuchaba absolutamente todo desde la habitación contigua y el pasillo, incluso ruidos tan específicos como cerrar tapas o descargar el inodoro. La situación fue especialmente incómoda la noche del sábado 2 de mayo, cuando en la habitación de al lado realizaron trabajos con máquinas, generando ruidos similares a perforaciones; pese a haberlo reportado a recepción, el problema no se solucionó, ya que solo disminuyeron las voces, pero el ruido persistió. Además, los enchufes ubicados junto a la cama no funcionaban para cargar el celular, limitándose únicamente a puertos USB, lo que resultó poco práctico.
9/10
Reviewed May 3, 2026El desayuno muy bueno y las piezas super limpias y comodas
Las paredes son delgadas, por lo que se escucha casi todo de las piezas de al lado.
9/10
Reviewed Apr 28, 2026La atención por el personal siempre fue muy amena y agradable, dispuestos a ayudar y aconsejar en lo que podían, para hacer nuestra estancia más acogedora y aprovechar al máximo la estadía. Fui con una amiga a una competencia y me ofrecieron el desayuno de ese día para llevar (me fui antes de la hora del desayuno), lo que encontré que fue un lindo detalle. Ubicación muy central y conveniente.
quizás faltaba un closet en la pieza y el hecho que la puerta del baño fuera tipo "reel" hacía que no se aislara casi nada el ruido del baño hacia la pieza.
8/10
Reviewed Apr 26, 2026El.ultimo.dia alguna cámara de desagüe tenia problemas el.olor en el.pasillo y hall era insoportable.
7/10
Reviewed Apr 24, 2026Friendly staff. Clean. New build. Decent breakfast.
Very thin walls. Could hear everything from other rooms including speech and even bags being unzipped. Affects the feeling of being in a room very badly.
8/10
Reviewed Apr 20, 2026Location was very good being close to the waterfront & walking distance from the Plaza de Armas. Also not far from the Bus station. Clean and compact.
Breakfast was quite basic. Lift to upper floor not shown.
10/10
Reviewed Apr 17, 2026The hotel's design is awesome - bright, new, clean, feeling pretty cozy inside. Breakfast is also great. It is pretty close to the downtown and restaurant. Can do laundry across the street. I stored my luggages for a few days when went to the national park and come back stayed again.
Room is not big and doesn't have a desk.
10/10
Reviewed Apr 17, 2026M’ha sorpres molt positivament.
10/10
Reviewed Apr 13, 2026Muy comodo y calido. Muy buen desayuno.
La señal de Wifi un poco lenta
8/10
Reviewed Apr 10, 2026La ubicación
El desayuno
8/10
Reviewed Apr 6, 2026Comfortable room, hot shower & a good breakfast
Could hear people upstairs and in the hallways because walls/floor were not well insulated. Hotel did provide earplugs though.
10/10
Reviewed Apr 4, 2026Localización, limpieza, temperatura y amabilidad del personal
Poca oferta de desayuno, pero lo que hay está muy bien!!
5/10
Reviewed Mar 29, 2026Limpio y nuevo. Buen desayuno pero se les acabó el yogurt. Buena ubicación.
Piezas mal aisladas, se escuchaban todas las personas que caminaban por el pasillo y el ronquido de la pieza de al lado. La ducha tampoco era buena.
7/10
Reviewed Mar 24, 2026Staff was helpful, especially the breakfast attendant.
Cleaning chemicals created unpleasant room odor. A little noisy.
5/10
Reviewed Mar 16, 2026The location is very central, and the property is very clean and well maintained. The breakfast is decent.
The room was small with poor sound insulation- which clearly the hotel is aware of as they provide earplugs. The bed is not comfortable.
8/10
Reviewed Mar 14, 2026A cama é bastante confortável, a localização próximo da orla e da plaza de armas, ótima calefação.
O café da manhã não oferece muita variedade. O banheiro não tem bancada.
8/10
Reviewed Mar 8, 2026La calidad excelente
La leche era muy fria
8/10
Reviewed Mar 8, 2026Pěkný, moderně pojatý interiér
“ papírové” zdi, na pokoji byl slyšet okolní ruch
5/10
Reviewed Mar 5, 2026Der kostenlose Wasserspender. Das Hotel war neu und das Bad sah gut aus.
Es gab keine Ablagemöglichkeiten im Bad, im Zimmer und keinen Kleiderschrank. Das Hotel ist SEHR hellhörig. Man hört alle Geräusche von den Nachbarzimmern, vom Flur und von den anderen Etagen. Filzgleiter untet den Stuhl- und Bettfüssen, sowie zwischen den Türen würde schon die Hälfte des Ärgernises reduzieren.
9/10
Reviewed Mar 5, 2026New and modern. Good breakfast. Friendly and helpful staff.
Rooms a little small
7/10
Reviewed Mar 3, 2026Good basic accommodation and decent breakfast
Very noisy, ear plugs left in room. It’s a bit like a hostel rather than a hotel. Difficult to find as very small sign on hotel.
10/10
Reviewed Mar 1, 2026Personal encantador
7/10
Reviewed Feb 27, 2026Limpieza y ubicacion
Baño patinoso, sin agarraderas, ni jaboneras, peligroso para gente mayor. Falta de ascensor Desayuno pobre
3/10
Reviewed Feb 26, 2026Zimmer sehr eng. Fenster lässt sich kaum öffnen. Im Sommer viel zu heiss im Zimmer.
9/10
Reviewed Feb 25, 2026离海边挺近的，酒店和房间整体比较新比较干净
房间偏小，放东西的地方有点少，没有专用的停车位
7/10
Reviewed Feb 22, 2026Great location
Room is not big
10/10
Reviewed Feb 13, 2026Sehr hilfsbereites Personal, sauberes und für kalte Tage warmes Zimmer
1/10
Reviewed Feb 10, 2026Mal olor en el hotel era insoluble la pieza con olor a químico muy fuerte no tenían televisor y en la publicidad salía que sí tenía el dueño del hotel fue poco empático falta el respeto cero empatía no brinda soluciones adecuadas a las peticiones momentáneas un tipo agreste con incapacidad para dialogar con el cliente
9/10
Reviewed Feb 9, 2026Very centrally located. Friendly and helpful staff. Good breakfast including eggs made to order. They let us store our luggage while we walked around.
8/10
Reviewed Feb 9, 2026El personal muy amable y acogedor, excelente atención, desayuno muy rico, nos orientaron mucho en los restoranes y los tours, nos recomendaron un restaurant que fue excelente todo, exquisito(EL BOTE), de hecho fuimos en 2 oportunidades, en general una ciudad muy linda, si nos quedó pendiente visitar lugares, 100% vuelvo a Puerto Natales.
Había muy poca agua fría, las almohadas un poco incomodas para dormir, su tamaño muy grande, y faltó un closet pequeño ya que nos faltó espacio para nuestra ropa y por último un frigobar para mantener agua fría para beber.
8/10
Reviewed Feb 8, 2026Propre, confortable, accueillant.
Très bruyant, pas d’isolation sonore entre les chambres. Nous entendons les gens parler, les gens ronfler et les réveils sonner.
4/10
Reviewed Feb 8, 2026Ładne, skromne pokoje. Duży prysznic, dobra lokalizacja.
Ściany i sufity chyba z dykty - nawet było słychać jak ktoś piętro wyżej otwiera walizkę, nie pisząc już o chrapaniu, czy kasłaniu. Przy zameldowaniu zaznajamiasz się z zaleceniem, że od 23.00 do 7.00 masz obowiązkowo być cicho, jak mysz kościelna. Widok z okna na zardzewiały dach budynku obok,
10/10
Reviewed Jan 31, 2026Exceptionally helpful and friendly staff. Very patient.
All good
8/10
Reviewed Jan 29, 2026La limpieza, la atención del chico del desayuno,
Cerradura digital en las puertas, poca disponibilidad para colgar ropa, no tiene estacionamiento y ahí cuesta mucho estacionar
8/10
Reviewed Jan 28, 2026Good location, friendly and helpful staff, clean, comfortable beds, good breakfast.
The bedroom is incredibly small with no storage.
5/10
Reviewed Jan 24, 2026Did the job. Nothing special.
5/10
Reviewed Jan 22, 2026Clean and modern
Noisy and poor temperature regulation
8/10
Reviewed Jan 22, 2026Place is located in a great spot, clean for the most part. Staff is mostly friendly
Quite a bit pricey for a hostel. Definitely quite a bit more expensive than other places, and not really better than the other place we stayed.
7/10
Reviewed Jan 21, 2026O hotel era simples mas limpo e correto. Gostamos da localização do hotel, que é bem central na cidade de Puerto Natales. Foi bom para uma estadia rápida do casal.
nossa expectativa é que o hotel fosse maior, e mais equipado. A falta de um frigobar pode comprometer a estadia, mas reconhecemos que o espaço do quarto é muito pequeno.
8/10
Reviewed Jan 19, 2026Café bom, cama boa e ótima localização, perto da orla e do centro também. Hotel novo bem cuidado.
O quarto um pouco pequeno, o elevador não está em operação ainda.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Good location
- •Friendly staff
- •Cleanliness in most areas
- •Good breakfast
Areas to consider
- •Noise issues
- •Issues with room facilities
- •Limited space in some rooms
Cleanliness
7.75/10Mixed reviews on cleanliness with mentions of hair on the bed and issues in some rooms.
Service
9.25/10Overall staff is described as friendly and accommodating, with positive interactions noted.
Location
9.25/10Excellent location close to key attractions and restaurants, repeatedly praised.
Room Quality
7.75/10Inconsistent quality with mentions of cramped spaces and noise issues in some rooms.
Amenities
8.75/10Facilities were generally well-reviewed with a good breakfast, though some rooms lacked certain comforts.
Value for Money
7.75/10Some reviews indicate that the price may not fully match the perceived quality and available amenities.
Food and Beverage
8.75/10Breakfast praised for variety and quality, though some thought it could be improved.
Overall Experience
8.75/10General positive sentiment with a good balance of pros and cons noted.