Hotel Aquaterra

Muy buena ubicacion, excelente calefaccion

Habitacion pequeña, baño muy reducido e incomodo

Muy céntrico , se va andando a todos los sitios

Quizás las habitaciones pequeñas y sobre todo el baño

Coffee too weak, breakfast could do with more ‘natural’ yogurt (the whole place looked like a wonderful museum) eggs would have been nice for those gluten intolerant.

Nothing! It was a superb place with excellent receptionists, clean rooms and amazing art! We loved it and will be back!

Nada

Mal recibimiento Habitaciones muy precarias, el precio nada que ver con lo que se ofrece. Anticuado, mal aspecto a la llegada, … Desayuno malo, básico y nada refrigerado

We arrived on a cool fall evening in March, but the room was unbearably hot - no fan, the window didn't open. It was advertised on Booking.com as being able to accommodate 4 people (2 adults) - it is just two of us yet we could not even put both of our bags down on the floor it was so small. Our plan was to stay 4 nights but we just couldn't stay there. We lost $560 to Hotel Aquaterra in the process. We found a lovely place just two blocks away which was perfect for our stay. We made the right decision but we lost a lot of money. We travel a ton internationally and have never had to leave a hotel but in the case, it was absolutely necessary.

Un accueil très agréable un personnel très attentionné dans ce bel hostel joliment décoré où le bois est à l’honneur. Le petit déjeuner était parfait riche en laitages en fruits frais et en pain complet

Tout était bien

Good location

Tiny rooms and bathroom.

room is small but calean and balanced

nothing

Interesting and authentic decor. Staff were very helpful. Breakfast was good and overall it was very relaxing.

Rooms were good but not that sound proofed.

Staff were kind and helpful from outset - giving directions to nearby amenities and helped book us a taxi for the next day. Room was decent size with comfy beds and good shower. Loved the decorations around the hotel and room. Breakfast had nice fresh fruit and baked goods which was just what we needed. Many thanks!

Room was small, dirty and noisy. My knees hit the heating element when I sat on the toilet. The floor had some kind of grease on it.

Stairs

Breakfast

Nos gustó la calidez del lugar y cercanía de todo, chiquito pero muy cálido!

El aroma de la fragancia, deberían elegir un aroma amaderado, ambarado, algo más cálido, como ser el sandalo

Convenient location,good value for money,staff very friendly and helpful,breakfast included was excellent

No comments here

Location good. Breakfast small. Beds fine and airflow in room fine with window open.

Shower was dangerous. Too small a tub and getting in and out difficult and slippery even for the most athletic person.

Excelente servicio y atención de las chicas de recepción

La ubicación

Tamaño de las habitaciones

It was so close to the center of town and they watched our luggage while we were out hiking and on a day trip at the end of our stay!

Our room was hot even with the window open

Very friendly, comfortable rooms and a great location in the center of town.

La calidez del personal y la comodidad y limpieza de la habitación. Muy buenas instalaciones, limpias, ordenadas y funcionales.

Los espacios comunes podrían ser más amplios.

חדר נעים ונקי, מיקום מרכזי סמוך למסעדות, צוות נחמד ומסייע, ארוחת בוקר מגוונת

אין בידוד אקוסטי, שומעים את החדרים הסמוכים ואת מי שצועד במעבר כי זו רצפת עץ. אפשר להוסיף פח קטן בחדר ולא רק בשירותים. קצת צפוף במעבר ליד המיטה

Loved the beds and a warm room. The breakfast was pretty nice too with quite a lot of options and could be prepared earlier if needed. We also got them to order us a taxi to the airport that came so quickly, we didn't even realise it was already waiting outside. The location is very good too, close to everything

wish we could stay there for the whole time we were in Puerto Natalie's

A good start to our trek

Todo muy lindo y buen desayuno, todos muy atentos

The staff were amazing and couldn’t do enough for you. The beds were really comfortable and clean.

A good water dispenser wasn’t available

The location, the staff, the decoration was great

The only things I did not like were that 1) my bed had wheels on it, so whenever I leaned to the wall, the bed would move and 2) that you could here the other rooms, when they arrived at night, when they were preparing to leave in the morning and things like that.

Very clean, comfy bed, quaint, nice staff and great location. And great breakfast! Overall, great experience! And it is next to the local museum! Bonus!

A little expensive for what you receive. The walls are thin, however I put some white noise on my phone and I was fine! Also, tub a little challenging to get in and out of.

Es un hotel con excelente ubicación, muy limpio y ordenado, con una excelente atención al cliente, el desayuno delicioso. En general es un espacio óptimo para descansar y realizar diversidad de actividades.

Tiene buena ubicación, la habitación era pequeña pero limpia y tiene un desayuno variado estilo buffet bastante bueno.

El precio es muy elevado para lo que ofrece, pero se entiende por la alta demanda de la temporada. Lo que sí las habitaciones tienen pésima aislacion del ruido, no pudimos descansar ya que se escuchaba todo, otros huéspedes hablando y caminando fuerte en horas de la madrugada, parece que las paredes fueran de material ligero. sinceramente por lo que pagué esperaba al menos poder descansar.

Mostly everything. Great value and location. Helpful staff.

Only if there is a chair for the desk (I know right?) for the room haha.

Hôtel agréable à la vue, jolie déco. Tout est bien propre.

Mauvaise insonorisation des chambres. On entend le bruit de l’eau des salles de bain des chambres voisines. Odeur d’égout qui reflue par l’évier de la salle de bains.

Property was very clean and welcoming. The location was very central and was close to many restaurants and shops. The main areas of the hotel were very well maintained and decorated. The staff was extremely helpful and went out of its way to work around our schedules. We stayed at the hotel at the beginning and end of a W trek through Torres del Paine and they were very accommodating (free luggage storage, flexible times, great breakfast). The room was small but clean.

Rooms were small and a little spartan, but overall perfect for a night before and after trekking.

Het ontbijt was erg goed en de locatie was ook erg goed.

De kamer was erg klein en geen kofferrekjes, geen waterkoker en geen tv.

Clean and good breakfast.

Noisy. Bring earplugs.

Excelente ubicación, muy cerca de restaurantes y comercio en general. Me gustó la flexibilidad con las horas del desayuno, ajustado a las necesidades.

No encuentro algo que me desagrade, se ajustó a mis necesidades.

La calidez del personal excelente y todo bien limpio

El trato del personal.

Love the building. Very clean. Beds were comfortable and clean.

NA

The staff were super helpful, polite, and accommodating. The breakfast was good. The location was very good, near restaurants and shops.

You can hear people passing by your room. Dogs barking.

Friendly staff, great location. Comfy bed and great shower. Near centre of town.

Nothing

Lo cálido y buena ubicación

No tener tele en la habitación

Ubicación

No tiene relación precio calidad, pieza sucia, me tocó un vaso asqueroso, suena todo lo q conversan las piezas al lado, caro y quienes atienden, algunos, bastante pesados.

La ubicación es excelente tienes todo lo que necesitas a una cuadra. Rent car, restaurantes, gasolinera, souvenires, farmacias, tiendas de ropa etc. Excelente!

Que las habitaciónes no tienen TV.

夜22:00過ぎに到着しましたが、問題なくチェックインできました。 また、お部屋も綺麗でとても快適でした。 朝ごはんもフレッシュなフルーツが毎回置かれておりありがたかったです。 Wi-Fiも5Gで飛んでおり安心でした。

シャワーの水が少々濁っていました。 また水や金庫がなく少し不便でした。

Easily walkable to lots of shops and restaurants. Clean, basic room.

I had booked here to bookend a 5 day trek in Torres del Paine (well in advance) and my bookings had been confirmed, however, when I arrived after checking in and paying for my first reservation I was told the hotel was closed the following week and I would not be able to stay there or store my luggage when I left for my trek early the next morning. Additionally, I was told that they would not cancel the booking for me- I had to cancel and request a refund. This made the beginning of my trip very stressful and it seems they could have easily communicated this in advance.

Excelente hotel. Muito confortável. Café da manhã excelente, com disponibilidade de alteração de horários (parabéns por essa atitude). Quartos limpos diariamente. Excelente localização. Agradeço o carinho e respeito das recepcionistas de manhã/tarde (Ignácia e outra que esqueci o nome) + Fernando (noite). Como sugestão, um frigobar seria interessante nos quartos. Mas o hotel é muito bom.

Breakfast and decor

The decoration was nice. The breakfast was great. The personal was very helpful to solve a problem

The room was small and gives to the street. Too expensive for its value.

Close to everything in town. Spacious clean room

A,little bit loud when people walk down the corridor and talk…

Friendly staff.

It was a little loud being so close to the street.

We loved everything about this hotel!

Nothing could have been better.

Service was excellent. We were able to store bags while hiking the W trek, they packed a breakfast “to go”. However, rooms were small. There was a common sitting room that was nice. Cab fare to the bus depot was 2,000 pesos or about $2 USD.

I loved my stay here! The room was great, the breakfast had a nice variety of food, the location was close to anything you could want or need, and all the staff were very friendly and helpful. Thank you for treating me like family!

Well located and good value

Room and bathroom were a bit too small for comfort

Nice small hotel, nothing fancy but comfortable. Walk to everything. Close to restaurants.

This is a welcoming, thoughtfully furnished small hotel with gracious staff. There are nice sitting/social areas on both floors. The breakfast included a good variety of food including fresh fruit (kiwi!)

My room was next to the wood stairs, and I heard other guests coming & going. Also, the shower area is quirky, featuring a mini-tub.

Beautiful hotel in a great location. Staff was nice too!

Nothing could have been better

My wife and I chose to stay at Aquaterra twice because we liked the reviews and the costs. We are glad we did. The location is great, the staff is wonderful, and the breakfast was a solid start to the day. The check in process was easy and the bed was super comfy. The restroom was nice for two people and there was a nice sitting area outside the rooms. The staff was very resourceful and very helpful with all our needs. We would recommend staying at the Aquaterra if you are ever in Puerto Natales. Great stay, great memories.

Good value and proportional comfort for a 3 stars. They let us leave our luggage there while we did the 4-days long W trek in Torres del Paine, which added to the convenience.

Small bathrooms

Like the convenient location to good restaurants eg Bote we appreciated to be able to have earlier breakfast bc of early tours if you have a car either you park on street or there is one parking spot in rear of hotel difficult to park but gets secured by gate Very nice room to relax bc rooms are rather small bathroom needs update and no more plastic shower curtain please think of our environment

My mother and I only stayed one night but we enjoyed it. Every staff member was so friendly and eager to make our stay comfortable. We had to check out before breakfast hours since we had a bus to take and they prepared an early breakfast for us. The room was quite small but it was just fine for a night.

They have the most polite staff ever; we loved it!

Das Zimmer war sehr klein und extrem laut (Straßenverkehr, Musik bis in die frühen Morgenstunden, Passanten). Das Preis-/Leistungsverhältnis hat nicht gestimmt. Frühstück ok.

The early breakfast prepared before 6 am to allow us going for the tour on time

The bathroom door in our room makes loud noise and it might have woken up the whole building anytime we go to toilet at night.

Lovely one-night stay at Aquaterra. Everyone working there was friendly and helpful, the room was cute and cozy, and the included breakfast was quite nice.

The staff we worked with were both amazing! Our check in was easy and smooth. The rooms were clean and just as described. When we had to leave early in the morning, they put out breakfast an hour early to fit our schedule which was totally unexpected and very kind. They also stored our luggage while we hiked in Torres del Paine. Great place and lovely people.

Excellent breakfast, wide choice of lovely food.

Muito bom, muito aconchegante, com um café da manhã muito bom!

It was okay, but for the price I expected better. The staff was friendly, the room was fine, the breakfast was good and served at variable times depending on what you had planned for the day

The internet was poor quality and there was no TV in the room or common areas.

This was a such pleasant surprise after coming from Puerto Arenas. Perfect location, close to everything, the staff was amazing even packed a lunch for my 5am day trips puma trekking...full of recommendations for great food, massage and mailed my postcards for me. Top notch service!

Great location and friendly staff. Breakfast was nice too. The room was small but comfortable.

Only downside was it was difficult to find street parking nearby.

The staff was very kind and helpful. The breakfast was good. The room was a good size and the beds were comfortable. The location was great.

Even with the radiators turned off the room was quite hot. The bathroom was very tight. But in general everything was very good and I'm just nitpicking.

Fantastic experience. Wonderful staff, nice rooms and great location. Excellent breakfast included. Quiet at night.

It’s well located near restaurants and the touristic attractions

Elizabeth was disappointing because we tried to schedule our trekking tour to Torres del Paine but she gave us the wrong information, she said the trekking poles weren’t included but they were, we had to overpay to rent the trekking poles. Also, she said my 1 year old daughter didn’t have to pay but at last minute we had to pay. There was lack of communication from their part. On the other hand, the overnight front desk guy was amazing

Clean, downtown. Close to the pier. Fabulous staff. They were kind to the street dogs. Extremely accommodating. Good breakfast.

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