Deluxe Suites Downtown Montreal vs Similar Hotels

Several complaints about the level of finish and furnishings: windows needing repair, low-quality fittings, saggy/uncomfortable beds and hard pillows, and insufficient soundproofing—room quality often seen as below expectations for the price.

Rooms were described as small and basic, with issues such as noise from heaters.

Rooms are comfortable, spacious and well equipped (kitchen, balconies, comfortable beds) but some issues were reported (no master bedroom door in one unit, missing towels/sheets, blinds or maintenance faults, slippery shower floor).

Generally good: spacious, modern and well equipped with comfortable beds and heated bathroom; negatives include noise from ventilation/trains, lack of curtains, a bedroom without a proper door, occasional maintenance issues (TV, dishwasher).

Generally reported as clean—several guests noted a clean room and a very clean, modern washroom. One guest encountered cleaning in progress on arrival but no widespread cleanliness complaints.

Not as clean as it could have been, with reports of hair in the shower and some complaints about the washroom.

Generally reported as very clean across multiple reviews; a few notes that some areas hadn’t been recently cleaned, but overall cleanliness is a strong positive.

Mixed: several guests said the apartment was clean and rather new, but there were also reports of visible stains on the living-room carpet and sofa and some missing/forgotten bedding items.

Consistently praised: very well located, close to cafes and restaurants (notably Maman), near St. Catherine/Bell Centre and convenient for metro/bus access and exploring Old Montreal.

Amazing location in the heart of downtown Montreal, with easy access to restaurants and attractions.

Consistently praised: great central location, close to restaurants and walking areas, good views and on-site parking noted positively.

Very positive: repeatedly praised for excellent location and views, near old city, bus stops, bars/restaurants, Lachine Canal and bike paths; large windows with skyline views are a highlight.

Mixed service feedback: hosts/owners were responsive and access instructions were prompt, and self check-in was smooth for many; however a serious negative incident (cleaning staff shouting at a guest) significantly lowered the service sentiment for some visitors.

Service was standard, but a lack of empathy noted when addressing room issues.

Mixed: several guests praised responsive and helpful staff, but many reported communication difficulties, understaffing, slow maintenance responses and a cumbersome digital check-in process.

Mixed digital-first approach: digital check-in and digital room cards were praised, but front desk did not resolve a parking fob issue for one guest and lounge access was restricted to members.

No strong on-site F&B, but nearby options received praise—Maman café/restaurant across the street was highlighted as an excellent breakfast/brunch option.

Limited food options available, with some guests expressing dissatisfaction with the absence of breakfast service.

Not mentioned in reviews; assigned the target overall rating.

Standard quality for this hotel tier: very few mentions beyond coffee and lounge access (which was restricted), so assigned the overall target rating.

Amenities are functional: kitchens with cutlery, oven, microwave and dishwasher were appreciated. Missing small utensils (spatula, scissors), some non-working outlets and lack of clothes-hanging/storage were noted.

Limited amenities with basic accommodations, lacking some expected toiletries.

Good amenities cited (kitchen, two bathrooms, laundry/dish supplies, balcony, darkening blinds). Some minor shortcomings mentioned like no shower shelf, occasional broken dryer or missing drying rack.

Strong in-room amenities (in-suite laundry, kitchen, secure bike storage, heated bathroom, coffee, pillows) though some reports of a broken dishwasher, missing dish rack and limited glasses/cutlery; no on-site parking.

Mixed value perception: location and convenience are positives, but several guests felt the finish and some maintenance issues did not fully justify the price.

Considered average value, with better options potentially available for the same price.

Generally seen as good value given location and apartment features, though some guests objected to extra cleaning charges and the lack of included housekeeping on longer stays.

Perceived as weak by some guests (one explicit comment that the price was not worth it); generally good facilities but noise and some maintenance issues lower perceived value.