Hakone Yuyado Zen

Bhuzel was the best staff member I encountered during my entire two week trip to Japan and that speaks volumes! He was so wonderful! Please give that man a raise! The kaiseki dinner was hands down the best meal I have ever eaten in my life and it was so beautiful! It was truly art. I wish you sold the smoked umeboshi because I would've have purchased many of those! I really enjoyed the pajamas, yukatas, and complimentary slippers. The welcome cocktails and chocolates were delicious! The outdoor bath overlooking My. Fuji was a dream come true!

Nothing. Everything and everyone was beyond expectations.

Experiència increïble, el lloc és molt maco, l’osen privatiu és neravellòs i el menjar extraordinari

Sempre hi ha algun problema de comunicació habitual a Japó

Wow! This accomodation was more of a splurge for us as we visited Japan for our honeymoon and we wished we would have spent more time here. They offered a shuttle service from a ropeway station so getting here was easy. They also provided a complimentary welcome drink when we checked in that we enjoyed on the porch. The staff was amazing: attentive, helpful, and kind. The meals were absolutely amazing- we left dinner with a midnight snack! The private onsen was lovely. They provided complimentary snacks and drinks in the fridge. What a delight this stay was.

Nothing - absolute perfection!

The staff were very attentive and made the stay very enjoyable. my room had a great view of greenery and the private onsen was amazing

All excellent staff, very accommodating, helpful and friendly. From the day we arrive until departure. Superb!!! The place is truly a zen. Bedroom is sparkling clean. Food is michelin level. Private onsen at the balcony is heaven after all day tour. Highly recommended! We will stay at the same hotel in future. Thank you Zen!

Nothing!

The staff members were all so friendly and nice. The private onsen and bedroom were very nice. View of Mt. Fuji from the onsen was unbeatable!

Close to Ubako ropeway but overall still a slight trek to Gora or the lake.

The staff and The food were amazing

NA

Property was clean, and the atmosphere was very peaceful. Facilities were well kept and everything was spotless.

It was a little hard to navigate the Hakone buses to reach the ryokan but that isn’t the property’s fault.

We had a very nice stay at Hakone Yuyado Zen. View enjoyed great views of Mt Fuji during our stay. The onsen bath was very enjoyable. Loved the traditional food we had for breakfast and dinner.

Calm retreat and very nice staff, spoke English,

We got a broken strap on our pijamas but that’s about it a but expensive for the price quality ratio

The cedar tub on the deck The food was very high quality cooking. Staff went out of their way to be helpful

Meticulously organized

Distance from attractions I’d you don’t have a car

Immaculate stay in the hakone area with ZEN. We settled on ZEN as a retreat in middle of our honeymoon Japan trip for 2 days and although expensive, the staff will treat you like royalty. It was a quiet relaxing retreat with a large room, relaxing hot spring bath and top of the line service. The kaiseki meals were easily the best we've ever had and was absolutely the top highlight of our Japan trip.

The ryoukan is a ways out from the main town and a 15 minute walk from the nearest bus station. They have a shuttle service but make sure to coordinate ahead of when you arrive to use it effectively.

We liked everything.

... except for the fact that the location is a bit in the middle of nowhere, but if it is peace you seek, then this place is for you!

Lovely room, onsen, food and excellent service. Could see Mt Fuji from our room.

Na

Lovely hotel with a view of the top of Mt Fuji

Quite expensive

こちらに2泊3日で宿泊しました。到着前のメール対応からとても丁寧で安心して滞在を迎えられました。 朝食・夕食ともに豪華で、どのお料理も本当に美味しく、ドイツ人の夫もすべて大絶賛していました。お部屋のプライベート温泉で、周りを気にせずゆっくり過ごせたのもとても良かったです。 スタッフの皆さんも優しく親切で、最初から最後まで気持ちよく過ごせました。またぜひ訪れたい素敵なお宿です。

Having a private onsen on your own little balcony was heaven. Our room was super comfortable, the staff were amazing - best of the 5 hotels were stayed at in Japan. The location is stunning with views of Mt Fuji and located in a wooded area at the top of a mountain. Breakfasts and dinners was exquisite - the chef guided us into a beautifully harmonized journey of flavors — truly an artist of Japanese cuisine. Michelin level, private restaurant. 「美しく忘れがたい味の旅へと誘ってくれた、日本料理の真の芸術家です。」

Everything was absolutely perfect

The hotel was pure comfort from the minute we arrived. The staff were very friendly, welcoming and attentive. Our room was spacious, very clean and comfortable. It had everything you needed. The onsen was amazing and enjoyable. The views from the hotel were incredible and close to so many attractions including the ropeway which enabled us to see Gora Park, the volcanic fissures emanating steam and the lake which you could walk around, not forgetting the view of Mount Fuji which you can see from the hotel and even the bus stop at the end of the road. The food was delicious and gave us an incredible experience of Japanese cuisine.

N/A

Hakone Yuyado Zen was very peaceful, clean, and relaxing. The staff was exceptional.

Nothing I can think of.

Great dinner and breakfast, amazing private onsen with a view of the mountains

Nothing

A truly authentic place in an incredible location — the only downside is that the bus is the only transfer option

Super nettes und zuvorkommendes Personal. Das Hotel hat moderne Ausstattung und einen schönen traditionellen Charakter. Die Lage des Hotels ist auch gut. Mit dem Bus erreicht man näher gelegene Orte und es gibt auch einen Shuttle Service zu den nächsten Haltestellen.

Such a beautiful location for our Honeymoon! The staff were so wonderful. The clouds cleared up in the morning to have a beautiful view from our room of Mount Fuji! They provided welcome drinks and a beautiful tour of the room we were staying in. It was so relaxing and peaceful and the dinner and breakfast were amazing. Highly recommend. It is a bit of a treck to get to this location, but all the beautiful hotels in the area are like this and it’s WORTH IT! I recommend giving yourself enough time to take the Tozan Line, then Cable Car, then ropeway to eat the black eggs. It’s a bit longer due to the LONG lines if it’s crowded and stopping, but then on the way back take the bus to Odawara, it’s much faster and less lines. Overall, the best hotel I’ve ever stayed at. (Recommend Couples to stay here)

The pajamas provided did not fit unfortunately very well, but we made it work!

Tout était parfait, autant le lieu, le calme, les repas que le personnel.

Beautiful hotel. Exceptional staff .

N/A

The property was beautiful and well kept. The staff was incredibly attentive and the food was delicious. We felt so relaxed and wished we could've stayed longer. The rooms were so much bigger and comfortable than we anticipated. They have a convenient shuttle that would come and get you from the ropeway station or bus stop whenever you called.

This property is nestled in the mountains and is stunning! Everything is thoughtfully curated

Relaxing and nice staff

There was only 1 seat for relaxation, small room, bath too hot for a roten-buro, really far from the train station and had to wait for a ride with nothing around the bus stop.

I had the most amazing time here and can’t wait to come back next time! If you love Japanese cuisine, the chef here creates the most exquisite dishes. Nature was kind to us too—we were lucky enough to enjoy breathtaking views of Mt. Fuji right from the specific room we chose. A huge thank you to the incredible staff for their warm hospitality, especially Binod, who was absolutely spectacular. The onsen was a lifesaver after days of endless walking—it worked wonders on my tired body and got me ready to explore all over again. Hakone is truly a beautiful, peaceful getaway. We’ll definitely be back! It’s not cheap but It is well worth the price we paid. Take care, and see you again soon.

Nothing. I love everything.

Everything was great, room was big compared to others we've stayed in. I don't know what was more comfortable, the bath or the beds.

Nothing.

Having a private onsen is heavenly. The food is phenomonal. It is a lot, though. I expect to have gained some weight! We were lucky enough to see Mt. Fuji 2 out of 3 days that we were here.

This hotel was incredible! We booked the western suite with private onsen Mount Fuji view for our 25th anniversary and it was perfect! Beautiful hotel, room, grounds, dining and exceptional service! Many thanks to Binod Budha Magar for all his help prior to arrival and in person! Highly recommend!!

Absolutely wonderful ryokan. The onsen on the balcony was the best! Fantastic view of Mt Fuji

There were no instructions for altering the air conditioning

We stayed at Zen with family while touring Japan. The small hotel is located deep in the mountains and accessible by bus. The place is beautiful and the staff is there to help and please you. Our room was so comfortable and beautiful even though we didn't have a mt Fuji view. The onsen in the room was a delight. The food was creative and plentiful. We booked a room which included breakfast and dinner. Our goal in Hakone was to relax and that is what we did! One note - some people in our group were vegetarian and some don't eat seafood and were squeamish about unfamiliar food - the food there was challenging for them. I did enjoy the food and was open to try new things.

The location and the view were great ! Very beautiful place, comfortable beds, private onsen and very friendly stuff

The food did not fit our taste, i would have expected for such a high value hotel to a western alternative- I’ve literally had to feast for 3 days

All was lovely.

Windows in eating area and bathroom needed cleaning.

Property was clean and remote for a peaceful, romantic getaway. We were lucky to have good enough weather to see Mt. Fuji from our private onsen. Japanese breakfast and dinner were also delicious!!

The place is beautiful, staff is super kind and helpful and the food was amazing.

Not really about the property but we had to wait 3 days until we finally saw the Mount Fuji. Food was very good but way too much.

We loved the property. Having a private onsen that had a view of Mount Fiji was incredible. The food, both dinner and breakfast, was exquisite. For dinner, Our server was fluent in English and was able to explain all the nuances of the dinner, which was incredibly nice. additionally, since we had an early departure time, the staff arranged an earlier breakfast than the normal schedule. We had similar early departures with several other Ryokans in Japan who were not able to accommodate, so this was exceptional service. This also was the most involved breakfast with many courses that were not precooked. We were so happy we got to experience the breakfast.

Needed English translation on how to work Room thermostat. Tried to call front office, but phone didn’t work or if I was doing it incorrectly with no instructions in Japanese or English. The information on the intelligent TV was good, but could be better with thermostat or how to contact the front desk. It was nice ordering Room service this way.

The meals were very enjoyable, omakase style, and beautifully presented. The view from the dining room was peaceful and calming although we could not see Mt Fuji because it was a cloudy day. Lovely room with nice amenities, comfortable bed and enjoyed the provided pajamas and yukata. Really appreciated the in-room private onsen. Staff were polite, accommodating and very helpful with our requests to see the local sights.

The staff was very attentive and made extra little details into making our honeymoon special

Clean and good location Service Private Onsen

Dining and bathing were very memorable. The onsen was a great experience and in addition to the good food, the dishware and glasses were high quality. We had a blessed day with clear skies and a solid view of Mt. Fuji.

No negatives about the property itself; only, the travel between Odawara to the hotel was a bit confusing. Would recommend travelers do extra research on transportation and set a meeting time with the hotel at the station of choice (e.g., bus or ropeway).

The nicest hotel we have ever stayed in - worth the money! Bath with hot springs on the balcony was wonderful, big enough with two people. We got the room with Fuji view and were lucky enough to get the clear skies during the whole weekend. There is free pick up from the bus stop/ropeway station so you don't need to come by car even though the location is a bit secluded. The dinner and breakfast were a separate experience - we don't love Japanese food but I must admit it was very cool.

Everything was perfect.

Zen in Hakone was a delight. A wonderful experience from start to finish. We arrived by bus from Hakone Yumoto station which was relatively easy. The hotel picked us up from the nearest bus station. Make sure you have call enabling on your phones. The hotel has a peaceful vibe as in it name and the room (Western Fuji view) was spacious and well equipped for our, sadly, one night stay. Dinning was an experience and elegantly presented. All staff were helpful and accommodating. Thank you Zen.

Lovely place and amazing staff! Food was unbelievably delicious and nutritious!! Wonderful stay.

We greatly enjoyed such an amazing and once-in-a-lifetime authentic Japanese experience here! All staff members, I.e. the shuttle bus drivers, receptionists, waiters and waitresses, were polite, friendly and professional. The rooms were well equipped, spotlessly cleaned, huge for Japanese standards, offering a nice private onsen and a beautiful view of Mount Fuji. The 8-course dinner and 7-course breakfast were well prepared, presented and served. We also liked the short walk to the private Lake Ashinoko lookout from the front of the hotel car park. We will come back and stay here again in the future.

It’s bit pricy. Thus, we couldn’t have stayed longer. Otherwise, everything was perfect.

The service of ZEN was beyond the excellence. The staff picked us up from the bus station, more people greeted us at the property gate. We were drop off by a driver to the bus station the next morning. Since only one night was available for us at this property, we had to change to another hotel the next day. The staff even sent our bags to the next hotel at another corner of the town for free so we could enjoy the town free of bags. The meal was awesome! Hot spring was in the room and was so comfortable. The whole experience was just great. Thanks ZEN!

Everything about it. My mother loved the hot onsen.

Not much to say, It was one of the best experiences.

Amazing service, incredible rooms, great staff

The breakfast and dinner were fantastic but too much food. The menu was a great experience to Japanese food and culture. The staff were extremely friendly and helpful.

We loved every moment of our stay.

Private in room onsen

No public or outside room private onsen

One of the most amazing hotel experiences. I have stayed for work and pleasure at many of the finest hotels in the world, and this gem rates near the top for a small luxury hotel. The room was excellent, immaculate, and new. The service is incredible. All of the staff was great, but particularly the two Nepalese staff members (who have lived in Japan for some time), the primary one being named Budha, who was incredibly kind, attentive, and responsive and spoke excellent English. The hotel has an amazing executive chef as well and every night and morning they serve a Michelin-type multi-course unique meal served in Japanese style in a private dining room. Our room also had its own mineral bath in atraditional japanese tub pumped diredtly from the hot springs in a very large sepeate room with a view of the forest. Overall a fantastic experience worth many times the cost. It is highly recommended. We stayed in the most expensive room in the highest rated hotel in Kyoto prior to coming here, and while it was also excellent in all rergards, this was a better experience and value.

The food was exceptional. It was Michelin Star quality in both presentation and taste.

I could have stayed an extra day

It was an absolutely magnificient stay. We booked a room with a Fuji-san view and got lucky enough to see it both in the evening and morning of our one night stay. Pickup service (from and to) is excellent, we told them 10 minutes before we needed it and waited for line 2 minutes. Insane reaction. Got greeted by 3 employees outside. Welcome drinks at the beginning while they take all your luggage and send them into your room. you're then guided into your room where everything is thoroughly presented. Kaiseki meal is about 2h long, starting at 6 or 6.30. Prepare your stomach and eyes. It's gorgeous, gargantuan and delicious. Some (at least) are preared with very local food. Come with the provided traditional clothes too for the full experience ! Meal got adapted for Mrs who couldn't eat raw food. Food wasn't just cooked, some parts were completely changed to keep the feeling of each plate. The room was huge and clean. Onsen was amazing (and crazy hot but you can add some fresh water to the source water). After a grat night, you're up to an hour long japanese breakfast with 7 steps.

Absolutely nothing. Spectacular!

I’ll struggle to put into words how wonderful this place is and the staff were unbelievably lovely. What a beautiful place to stay, food was incredible (and huge amounts so bring your appetite!) rooms were excellent, private onsen brilliant (and insanely hot!)

An exceptional experience. The staff goes above and beyond (no exaggerating). I will remember my stay forever. The food, inclusions, and onsen were wonderful.

Nothing. If you are new to the area and coming from Tokyo the trip may be a little confusing - this goes for all stays in the area. This comes with a unique and peaceful reward at the end!

A very nice natural setting

You feel very welcome and the staff is very polite.

We had a lovely two night stay at Zen! We enjoyed every moment – with our favorites being the Kaiseki dinners and the private onsen with a view. The environment was relaxing and lovely, and the people were top notch! In particular, we greatly appreciated their help with various logistics questions (buses, trains, attraction closures, etc), along with his warm and attentive approach throughout the stay. Because one day of our stay involved torrential rain all day, we opted to hunker down in our pretty room, open the windows, and lazily nap on the uber comfortable bed, watching the gentle rain, hearing the birds still singing throughout, and dipping into our private onsen whenever the mood struck. Zen is located further afoot from the towns (such as Gora, where we first stayed). Our plan worked perfectly: Two nights in Gora first, followed by two nights of luxury in Zen. If the weather had cooperated, we would have been in an excellent position to see the black eggs up in Owakudani, and to walk in the grassy picturesque fields also within a short distance. If you get the Hakone Free Pass, you’ll be able to move around fairly easily between various areas of Hakone from Zen (they will pick you up from the bus stop if you have a phone plan that can call them) – you just need to be mindful of the time so that you can return back in plenty of time for the decadent meals!

There's nothing we didn't like! Only the thought that since it is a tad more remote, it's nice to experience two locations if you're able to split your time.

It’s very serene and tranquil as it is hidden in the middle of the hill. Just perfect for some urban escapee like us. The condition of the facility is very well maintained and the staffs’ quality of service and attentiveness is just marvellous. The omakase dinner and even their daily Japanese style breakfast had never fail to surprise us on the level of detail and how elaborate they could be.

Nothing really that was displeasing. Was only hoping to have a lake view somehow but this location is more on the mountain side of view which is equally fantastic