Aqua Marina Beach Club

Personal excelente trato Habitación me encantó la limpieza y lo que tenía la misma La cama súper cómoda

El uso de demasiada escalera En el baño agua caliente y jabonera para poder poner el jabón de bañarse

No desayune visite otros rest

La cama

Cuarto limpio

Cafetería cerrada a las 8:30am porque no había llegado la que tenía la llave. Poco personal o ninguno en las áreas. Aclas 7:30pm completamente decierto el Hotel. Nadie en el Front Desk, nadie contestó el teléfono. Me iba de madrugada el domingo y quería gacer el check out la noche antes. Nada de seguridad. Cualquiera puede enttar a las facilidades. Todo está expuesto a cualquiera de las áreas, hasta la entrada de los cuartos con poca iluminación. Realmente decepcionada totalmente y no creo que lo recomiende y no vuelvo a pagar una estadía en ese lugar!!

Staff were very nice. Except for the owner/ manager who was very unpleasant and dismissive.

Deluxe Room was spacious and clean but lacking basic needs: no fridge, no coffee maker, no full size mirror. Windows could not be open...only the door let fresh air in , but then anybody walking by in the corridor could look inside. NO RESTAURANT AFTER 4PM. NO BREAKFAST/COFFEE IN THE HOTEL. AT 9 AM NEXT DOOR COFFEE SHOP OPENED. PAID $19 FOR 1 COFFE AND 1 BOWL OF FRUIT YOUGURT!!! 1.The hotel HAD NO PERSONNEL ON SITE FROM 6PM TILL NEXT MORNING 9AM. NO SECURITY WHATSOEVER.

BuenaLocalizacion y el trato de los empleados excelente.

Estacionamiento.

I love the Pool aérea

The stay, in terms of cleanliness and the room as shown in the photos, was excellent. However, the fire alarm was sounding intermittently every second from 8:00 p.m. to 1:00 a.m., and no one showed up or called back, even though we left a message on the answering machine that played when we called. The television lost sound and, although it wasn’t the main priority, we were never able to hear anything from it. Constructively, I suggest there be better communication or clearer instructions in the room for these kinds of situations.

M encanto todo bello9

Everything, all services great!

Hotel felt understaffed at all times. I was sold on it being a really lively place, but it was always quiet and empty. Staff was always just filling in for someone else. Lots of delicious food and drink options. The rooms and pool area were very nice. Some outdoor spaces felt unfinished however.

Food option was none because they never gave us tour of the place , and never told us about the services. There are no phone line services in the room. I think that very important. The first day i got there i felt going down the step. I believe that the steps need to have reflectors, so it can indicate the people going down the step. The cleaning service was great her last name was soto.

The room was beautiful, very clean and confortable. The pool area is very nice. Walking distance to the beach. The plants and gardens need water!

Mucha tranquilidad...

La piscina aunque funcionando, necesita una renovación. Lo demás estuvo excelente, facilidades, limpieza y trato del personal.

The pool

Great location! One minute walk from the beach! Great pool! Friendly staff! Overall, very beautiful…. However, there were some issues: 1. Very tight and small parking lot 2. No microwave or fridge in the room 3. Very difficult to calibrate the water temperature in the shower 4. Too many mosquitoes and flies 5. Children are not allowed in the pool because of the bar

Todo

Amazing!! Damon was great! Great costumer service and insanely nice

Words can’t explain how EXCELLENT the service was from the moment we booked until checkout. Robert was 100/10, room, facilities, parking, amenities, parking, location, service, all perfect. We are extremely satified. ⭐️⭐️⭐️⭐️⭐️

I like wabble cafe area the people were pleasant. Not much amenities on the property a lot bugs all over the place. Very careless about customer service

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I appreciate that the

Al llegar, no habia nadie en la recepcion. Se tuvo que esperar mucho tiempo por que llegara alguien que nos pudiera hacer el check in, hay muy poco personal disponible. Al llegar a la habitacion, la cerradura estaba dificil para entrar, la habitacion estaba limpia pero las camas son incomodas y duras. Si llamas a recepcion tampoco nadie responde.

Great place and service. Need to improve the food & beverage service. Very slow. I had to cancel my order twice.

Location was the best part.

Never saw any staff. Front seat was always empty. No coffee or tea in the room or in the lobby. Seemed like no one worked there except the cleaning staff.

The staff was helpful and accommodating.

The only help in the entire hotel was two wonderful bartenders. The office was never open the entire time we were there. Cool place but you need to have an open office. Check in wasn’t easy. Once again thanks to the bartender she finally reached someone to help us out.

The parking and they didn’t have a refrigerator

Clean property. We went during the week so we were practically the only ones there. Cleaning lady was the best, our room was always fresh when returning back from a long day. Coffee shop downstairs is good and people are very friendly. If you are planning on staying in the area they have a special event on Thursdays. They have a couple great restaurants next door and closer to shore that was awesome! If heading to PR would recommend you stay in different areas to ensure you see most the island. Everything is a At the least an 1-2 hours away. Definitely make it a day trip.

Todo bien. Nice place….

beautifully decorated rooms and super clean. Staff are really nice! fridge in room and robes are a plus! Cannot beat the location!

more hangars needed (4 is not enough for two people for a week), TV could be in a better location (couldn't see it from bed), better music at the pool bar would be nice (played techno and EDM during the day). Bartender Nolan did play us some better music.

Buena propiedad, el cuarto muy limpio, se rompió la cerradura de la puerta y me quedé encerrado dentro del cuarto un tiempo, pero le staff resolvió la situación rápidamente, lo único es que después de las 9pm estás prácticamente solo en la propiedad y todo cierra temprano, buena suerte si puedes conseguir a alguien tienes una emergencia.

The owner was very helpful forthcoming. Great staff and would definitely return!

No me gusto el estacionamiento muy pequeño y incomodo

Todo muy bueno y limpieza.

This was a great place to stay. The pool is so pretty and inviting. I loved relaxing by it. The host of Aqua Marina was kind enough to send me a video showing me where my room was because I was arriving very late. That was an invaluable help to me and my family. I was very busy during the day but having a cool and quiet retreat at night was such a luxury. Also, there was so much to do in the immediate vicinity that I didn’t need to travel other parts of the island to find snorkeling, paddle boarding and horseback riding. There was also a restaurant right next door that had delicious food and snacks with many gluten free choices. I cannot say enough good things about this place and it’s great location.

They get high marks from me because the property has great potential. The area was very slow so the facility options were, understandably, minimal. However, they did their best to make sure someone was available to meet our needs.

Rincon was great. Aqua Marina lacked the sophistication of places like English Rose and Casa Islena. Didn’t need to have blasting AC/DC music into my room from the pool (where nobody was). Had to beg them to turn it down. Shower was a trickle.

El personal es muy atento y amable. El hotel es muy agradable y relajante.

The property has an excellent design and a unique appearance. The staff is amiable and humble.

Todo estuvo bien , lo único que entiendo deben mejorar es el estacionamiento. Muy incómodo.

Room was beautiful with some nice touches. No coffee and no refrigerator for obvious reasons as there is a bar, restaurant and coffee shop on the premises. Vibe was a bit off and the music was incredibly loud until midnight - yes, it was Saturday and we were somewhat aware but it was still too much. Pool area was beautiful. Important to know that anyone can buy a day pass. Comfortable bed & nice quality linens. We didn’t eat here but the drinks were good and the servers were great. Parking lot was small and holds very few cars, better to park in the lot across the street or on the street. Great location.

Nn

Everything was great, especially the human resources. Michelle and Grace were great. Restaurant, however was puzzling, one day there was kitchen, suddenly kitchen was closed.

It was a beautiful safe hotel with great staff!

Everything was great !!!

Property and facilities in excellent conditions. Room service super. Super serviceable staff.

The staff and facilities were Awesome

Excelente lugar y el personal muy atento, super recomendado.

Excelente

Great Pool, Great Weather and good people😎

Is wonderfull

Pool was nice & room very comfortable Staff were lovely Close to a small beach, 2 restaurants & a dive shop Approx 20 min walk to Rincon Plaza/centre

Very expensive nightly rate I think. I don’t think it’s quite worth the cost Was very quiet when I was there so I didn’t get an idea of what the atmosphere would be like at a busy time

The A/C worked well. The staff that we interacted with were friendly-when we saw them

No 24 hr staff? Barely any staff around until Friday-day we left No hot water in shower? The hotel and room was filthy and dirty everywhere No drinking water or ice machine-except from pool bar 12-6/offsite restaurant 9-7 No staff at the pool bar AS ADVERTISED All chairs at tables (and security chains )were up almost all day. Hotel was 90% empty (and felt abandoned) We were told there was no coffee onsite when the restaurant/cafe next door had a partnership with the hotel for breakfast, lunch and snacks-We were not informed? Pool had no ladders No towels With dirty pool chairs/paint peeled off concrete floor Construction was going on ALL over the place including the parking lot-difficult to park Top floor is NOT open AS ADVERTISED with cocktails and sushi/food-barely ready. Grand opening was August 2023? Wouldn’t upgrade for free or offer an upgrade even though hotel was was under massive construction In addition the vegetation palm fronds are dead and not maintained and one of them poked me in the eyelid when I was looking for help! Thank God it missed my eye! This hotel should be CLOSED but they are still taking MY money Booking.com should rate this a 3 but I booked because YOU rate it an 8.9 I am furious and want my money back! I didn’t want to fuss because this was a 30th birthday celebration for my daughter! I have tons more photos which I will send to my credit card company and post on FB and Instagram if Booking.com doesn’t give me a refund!!!

Very nice

Next to the beach

We had a really nice time here! We got to meet the owner, Carmen, who has made so many fun changes to the aesthetic. She also makes delicious gelato at the cafe that adjoins the hotel. The staff was friendly, the pool area was beautiful, the design choices were all whimsical and fun and we could walk to town.

beautiful location comfortable bed

doing construction on the building - noisy