Biotop
Biotop, Neustadt, Zug, Switzerland- Park
English
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About this hotel
Modern and Comfortable Rooms
The Hotel Zugertor offers 36 bright and modern rooms with amenities such as air conditioning, flat-screen satellite TV, and free WiFi.
Delicious Dining Experience
Indulge in a varied breakfast buffet at restaurant Lokal97 and savor local dishes and homemade pastas for lunch and dinner.
Convenient Location and Services
Located just a 7-minute walk from Zug Train Station, our hotel provides parking lots, an electric charging station, and easy access to public transportation. Explore Lake Zug and the Old Town within a short walk.
Experience comfort, convenience, and local charm at Hotel Zugertor. Book your stay now for a memorable visit to Zug.
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Important Information
Please note that the entire hotel is non-smoking, penalties apply.
If you expect to arrive on a weekend, please inform the property in advance of your arrival time. Contact details are stated in the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
11:00 AM
Parking
PAID
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Business center
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Soundproof rooms
Ironing service
Meeting/banquet facilities
Breakfast in the room
Barber/beauty shop
Currency exchange
Bowling
Non-smoking throughout
Private parking
Daily housekeeping
Airport shuttle (additional charge)
Board games/puzzles
Parking garage
Concierge service
Special diet menus - on request
Allergy-free room
Kid meals
Snack bar
Electric vehicle charging station
Vending machine - drinks
Public transport tickets
Vending machine - snacks
Wine/champagne
Airport drop off
Airport pick up
Coffee Shop on site
Pet bowls
Pet basket
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Physical distancing in dining areas
Key access
CCTV in common areas
Security alarm
Thermometers for guests provided by property
Mobile app for room service
Room Types
Standard Triple Room
Up to 3 guests22 sqmSofa bed (Variable Size), Queen bed (151-180 cm wide), 2 Twin bed (90-130 cm wide), Sofa bed (Variable Size)
Offering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Sofa bed (Variable Size), Queen bed (151-180 cm wide), 2 Twin bed (90-130 cm wide), Sofa bed (Variable Size)
Room details
22 sqm
City View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioRefrigeratorDeskSeating AreaToiletPrivate bathroomHeatingSatellite channelsSofa
Superior Triple Room
Up to 3 guests25 sqmSofa bed (Variable Size), Queen bed (151-180 cm wide), 2 Twin bed (90-130 cm wide), Sofa bed (Variable Size)
Featuring free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned triple room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Sofa bed (Variable Size), Queen bed (151-180 cm wide), 2 Twin bed (90-130 cm wide), Sofa bed (Variable Size)
Room details
25 sqm
City View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioRefrigeratorDeskSeating AreaToiletPrivate bathroomHeatingSatellite channelsSofa
Family Room
Up to 4 guests30 sqmExtra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size), 2 Twin bed (90-130 cm wide), Sofa bed (Variable Size)
This family room features sofa and air conditioning.
This double room features soundproof windows to ensure a peaceful night's sleep.
This room has 1 king bed measuring 71 in x 79 in (or two beds measuring 35 in x 79 in) and an additional sofa bed measuring 55 in x 79 in.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size), 2 Twin bed (90-130 cm wide), Sofa bed (Variable Size)
Room details
30 sqm
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioRefrigeratorDeskSeating AreaToiletPrivate bathroomHeatingSatellite channelsSofa
Queen Room
Up to 1 guests20 sqmTwin bed (90-130 cm wide)
This single room features soundproof windows to ensure a peaceful night's sleep. It is equipped with a single bed (47 in x 79 in).
Sleeps
Up to 1 guests
1 adults
Beds
Twin bed (90-130 cm wide)
Room details
20 sqm
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioRefrigeratorDeskSeating AreaToiletPrivate bathroomHeatingSatellite channelsHardwood or parquet floors
King Room
Up to 2 guests25 sqmExtra-large double bed (Super-king size) (181-210 cm wide), 2 Twin bed (90-130 cm wide)
This double room features soundproof windows to ensure a peaceful night's sleep. It is equipped with a double bed (71 in x 79 in) or two single beds (35 in x 79 in).
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), 2 Twin bed (90-130 cm wide)
Room details
25 sqm
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioRefrigeratorDeskSeating AreaToiletPrivate bathroomHeatingSatellite channelsHardwood or parquet floors
Superior Single Room
Up to 1 guests20 m2Single bed (90-130 cm wide)
Offering free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The air-conditioned single room offers a flat-screen TV with cable channels, soundproof walls, a seating area, a wardrobe as well as city views. The unit has 1 bed.
Sleeps
Up to 1 guests
1 adults
Beds
Single bed (90-130 cm wide)
Room details
20 m2
City View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioDeskSeating AreaToiletPrivate bathroomHeatingSatellite channelsHardwood or parquet floorsElectric kettleWardrobe or closet
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(1,082 total)
Provider-sourced guest reviews.
7/10
Reviewed Sep 10, 2026Keuze ontbijt
10/10
Reviewed Sep 10, 2026The location was perfect for me, just a 10-minute walk from the office. The breakfast area was pleasant, with plenty of space between the tables, and the rooms were very clean. A nice surprise was finding a hair-dryer diffuser in the room, as I had forgotten to bring mine from home.
It would be nice to have more vegetables available at breakfast, such as peppers or lettuce.
9/10
Reviewed Aug 23, 2026Sehr freundliches Personal, gute Lage, gutes Frühstück
Alles bestens
7/10
Reviewed Aug 22, 2026Le déjeuner, la proximité de la vieille ville
Chambre très bruyante
8/10
Reviewed Aug 20, 2026Il parcheggio era a pagamento e la colazione aveva poca scelta
8/10
Reviewed Aug 19, 2026Hatte ein schönes, großes, sehr gepflegtes und gut ausgestattetes Zimmer als Upgrade. Frühstück war ok. Bahnhof nah
Die Lage in Zug hat eher Industriegebietsflair aber man ist auch fix in der Altstadt
10/10
Reviewed Aug 17, 2026Gute Lage. Ruhig trotz Hauptstrasse
8/10
Reviewed Aug 16, 2026Groot bed, alles proper
9/10
Reviewed Aug 15, 2026Sehr nettes Personal Bahnhof und See zu Fuß leicht erreichbar. Preis-Leistung top
Nix
8/10
Reviewed Aug 14, 2026Lovely place with air conditioned rooms. It was +35 outside so it was a huge plus. Really nice breakfast.
10/10
Reviewed Aug 14, 2026The hotel is really nice, clean. I would rate it higher then 3 stars
All OK no downside I would think off.
8/10
Reviewed Aug 13, 2026Room is clean, refrigerator with free water and ice. Breakfast is super yummy.
The air conditioner is not that cold.
10/10
Reviewed Aug 11, 2026Camera molto confortevole, con tutto ciò che si può necessitare ! I bambini hanno pure ricevuto un piccolo peluche da portare a casa, erano molto contenti!
8/10
Reviewed Aug 10, 2026Chambre bien équipée, très propre et confortable
Ont a moins apprécié la situation de l'hôtel, il est situé dans une grande rue où circule beaucoup de véhicules.
9/10
Reviewed Aug 9, 2026Bardzo ładny hotel w dobrej lokalizacji, blisko dworca. Pokoje czyste, przestronne, dobre śniadanie.
10/10
Reviewed Aug 9, 2026schöne grosse zimmer
5/10
Reviewed Aug 5, 2026Airco deed het goed. Ontbijt werd goed geserveerd in het aangrenzende restaurant en was voldoende.
Er was geen laadpaal beschikbaar. Er moest voor parkeren (op een vrij toegankelijke plaats) nog worden bijbetaald. De kamer is aangeprezen als familiekamer, maar in werkelijkheid was het een tweepersoonskamer waarbij de bank was opgemaakt als bed. Daardoor waren er geen stopcontacten naast die slaapbank.
8/10
Reviewed Aug 4, 2026Prima hotel met een uitstekende gastvrijheid. De kamers zijn ruim, comfortabel en van alle gemakken voorzien. De locatie is ideaal en als extra pluspunt beschikt het hotel over een goede airconditioning, wat vooral tijdens warme dagen erg prettig is. Zeker een aanrader!
Parkeren is mogelijk in de parkeergarage, maar tegen een vrij hoge vergoeding. Vanuit de garage heb je met een sleutel directe toegang tot het hotel. Houd er wel rekening mee dat je via een flink aantal traptreden omhoog moet. Ben je slecht ter been of reis je met veel bagage, dan kan dit minder praktisch zijn. Daarnaast parkeren sommige gasten niet altijd netjes tussen de lijnen, waardoor in- en uitparkeren soms wat lastiger kan zijn.
8/10
Reviewed Aug 4, 2026Conforto do quarto, ar condicionado perfeito, cordialidade dos colaboradores e localização.
Nada digno de nota.
8/10
Reviewed Aug 3, 2026Très belle chambre familiale.
La proximité de la route principale, bruyante.
10/10
Reviewed Jul 24, 2026Top
Nichts
8/10
Reviewed Jul 24, 2026The receptionist was very welcoming and listens and try to find the best way to our request. It was clean
The sofa bed mattress was not comfortable at all. The breakfast was very limited compared to many other hotels. I didn’t like to put a caution to be retrieved at the end of the stay, knowing that the hotel was paid in advance.
10/10
Reviewed Jul 17, 2026Clean, convenient, great staff.
10/10
Reviewed Jul 16, 2026Chambre spacieuse et bien équipée Nespresso pour le café du matin Des snacks offerts à la réception Climatisation de la chambre
Rien
8/10
Reviewed Jul 13, 2026Gutes,vielseitiges Frühstück. Schade wurden unsere Getränke abgeräumt als wir nochmals am Frühstücksbuffet waren. Danke fürs parkieren,sowie den Geburtstagswein!!
8/10
Reviewed Jul 13, 2026Ideal location for my office - very helpful and friendly staff, with small but very well equipped rooms with welcome air con. Breakfast was convenient and very nice, with very good staff.
I have no complaints
6/10
Reviewed Jul 12, 2026المكان نظيف وموقعه ممتاز .
الموظفه طلبت مننا عمل التشيك اوت الساعه 11 واتصلت بعد نص ساعه تهدد ان نخرج بسرعه ولا سوف تظيف رسوم ! الساعه كانت 11 والنصف على اني اخبرتها اني بالفعل راح اخرج في اسرع وقت 😅😅 اسلوب غير احترافي ولا فيه احترام للمقيمين بالفندق
10/10
Reviewed Jul 12, 2026Veldig hyggelig, familiedrevet preg
En del trafikkstøy, kunne ikke holde vinduet åpnet.
10/10
Reviewed Jul 6, 2026We stayed in a family room and it was spacious, the sofa bed was big and comfortable, the large bed was very comfortable too. We enjoyed the free coffee and water in the room. There is A/C in the room which is not common in Switzerland. Although close to the train station, the room was very quiet. The staff was very helpful - they accommodated all our requests and guided us to the place where we wanted to have dinner. The breakfast was very good. We really enjoyed our stay.
Everything was great.
8/10
Reviewed Jul 6, 2026Close by the station, kind staff
A bit pricy
10/10
Reviewed Jul 4, 2026Small and sweet hotel. Nicely decorated. Great rooms. Very friendly reception.
10/10
Reviewed Jun 29, 2026Nice, small hotel. Room is spacious for family, clean cosy, breakfast is nice. Will definitely choose this hotel next time in Zug.
10/10
Reviewed Jun 27, 2026Veldig hyggelig og hjelpsomt personale 👌 Stort og delikat rom med velfungerende aircondition. Frokost inkludert og ellers var det varm og kald drikke og snaks i resepsjonsområdet. Veldig fornøyd!!
Ingenting å utsette
8/10
Reviewed Jun 27, 2026Hotel pulito e moderno. Apprezzata l'aria condizionata nelle camere.
10/10
Reviewed Jun 27, 2026Nice modern clean rooms with air conditioning. Staff were excellent and helped out with the loan of an adapter
Nothing
7/10
Reviewed Jun 25, 2026The hotel has everything at minimum acceptable level
If you ask for an extra coffee capsule you get an answer you need to pay, the room has a coffee nesprtesso and 2 capsule only, the space in the capsule container was 4 capsule but 2 were missing, also we extend our stay with late check out till 4pm and pay extra, we really didn't deserve 2 or 4 more capsules? too much stricts rules are never too good with tourists.
10/10
Reviewed Jun 25, 2026I was there for a work trip and it was close to the office, so I was able to easily walk. The staff was super helpful and quickly replied to my messages and were extremely helpful onsite. The room had strong AC, which was great during the heatwave. The room was spacious and loved they had an honor bar if you needed something and water/ice for your room.
9/10
Reviewed Jun 23, 2026Perfetta la posizione. Camera comoda. Personale accogliente. Servizi otti.i
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Friendly staff
- •Clean rooms
- •Good location
Areas to consider
- •High price
- •Limited amenities
Cleanliness
9.16/10Guests frequently praised room cleanliness and attention to maintenance.
Service
9.63/10The staff were described as friendly, helpful, and accommodating.
Location
9.17/10The hotel is well-located, being within walking distance of the train station and downtown.
Room Quality
8.62/10Rooms are generally comfortable, with some mentioning a lack of extra pillows.
Amenities
8.15/10Limited amenities mentioned, but generally satisfactory.
Value for Money
8.11/10Mixed reviews on pricing; some felt it was expensive for what is offered.
Food and Beverage
8.66/10Breakfast was noted positively, but some guests were not informed about all options.
Overall Experience
8.93/10Overall, guests expressed satisfaction with their stays despite some minor drawbacks.