Isara Boutique Hotel and Cafe

great location, super friendly staff, rooms were nicely decorated and a good size. we would definitely stay again!

Loved the location and the room was ideal for the night, very clean and comfortable, We were upgraded and was very thankful for the extra space.

No cafe/restaurant at the hotel. I am not sure if this is now gone or will come back in the future.

Sehr gute Lage direkt neben Restaurants und Shops aber trotzdem etwas ruhiger. Das Zimmer ist etwas klein und hat wenig Stauraum aber für ein paar Tage in Phuket reicht es völlig.

An gewissen Stellen im Bad hat’s Schimmel und es war etwas staubig.

Location it’s ok.

Good location. Staff friendly and helpful

Gut gelegen, Zimmer waren herzig

Unser Zimmer wurde nicht gemacht. Nach mehrfacher Aufforderung hat man uns dann immerhin neue Badtücher gebracht und den Müll geleert. Der Boden war auch nicht sauber und meine Füsse waren schwarz nach dem ich rumgelaufen bin. Die Dame am Empfang (wenn man das so nennen kann, es gab nämlich keine richtige Reception) war nicht sehr kooperativ und man merkte, dass sie vom Hotel nicht wirklich eine Ahnung hatte, da si eigentlich im Blumenladen angestellt war. Auch war ab halb 9 abends kein Personal mehr im Haus. Der Blumenladen war alles abgedeckt und es sah eher aus wie in einem Geisterhaus als einem Hotel. Es war auch nirgends eine Telefonnummer zu finden, wo man sich melden könnte, würde es ein Problem geben. Für den Preis sehr enttäuschend!

The location was great for restaurants and sightseeing in the old town. The room was pretty.

Check in process was a little slow. There was no kettle in the room. A communal one was provided downstairs in the hall, though.

The location, very central to Old town. The place when you enter is actually a flower shop, so it does smell good but doesn’t look like the pictures at all. So forget about the cafe boutique vibe

The non access to the pool, it was one of the main reasons I booked that place so it was quite a disappointment. The staff was not helpful at all, not welcoming at all. It seems like it’s the staff of the florist shop and they have nothing to do with the hotel. The bathroom was not clean and when I arrived there were some half dead cockroaches on the floor.

Location. Staff very friendly. Adjacent to florists which smelt amazing. Snacks and coffee great

Bed was solid!!

I would describe my stay at Isara Boutique Hotel and Café as mixed — not terrible, but not my favorite either. On the positive side, I really liked the interior design. The entrance lobby is very cute with lovely decorations, and I especially enjoyed the pond with the koi fish in the lobby — it was incredibly relaxing to sit there and watch them. The location in Old Town is also very good and convenient. A small detail I appreciated was the complimentary green roll cake, which happens to be my favorite — that was a nice touch. The room itself was nicely decorated with a comfortable bed and overall cute interior.

However, there were some downsides. The reception experience felt rather cold and unwelcoming. When I arrived (a bit stressed and sweaty from the heat), I had to wait several minutes before the door was opened, and the check-in process felt very formal and distant rather than warm. The staff were not openly unfriendly, but it felt more like an obligation than genuine hospitality. The next day I asked about using the pool and was informed that it is only available for guests in higher room categories. While I understand that policies are policies — and perhaps I could have avoided the disappointment with more research — it still felt a bit discouraging. I also casually mentioned that it was my birthday during my stay, and there was no reaction at all. Of course, I didn’t expect anything special, but even a simple “happy birthday” would have felt thoughtful. Additionally, the room had a slightly unpleasant smell when I checked in, and I had to air it out and use incense to make it more comfortable. Overall, the hotel has a charming design and a great location, but the service felt lacking in warmth. With a bit more attentiveness and hospitality, the experience could have been much better.

Fantastic location, clean and very comfortable.

The balcony area was non-smoking

L’établissement n’est pas du tout conforme aux photos, c’est sale, vétuste, et pourtant nous ne nous attendions à rien, mais la, c’est vraiment n’importe quoi, c’est clairement mensongé.

L’emplacement est vraiment bien, dans une rue calme près de tout, c’est la seule chose de positive.

L'accueil, l'ambiance du lieu entouré de fleurs dans cette boutique hotel

very close to every thing in town but very quiet

air con

Nice building in town but very quiet inside. The entrance is a florist shop no longer a cafe. We had a suite with balcony. Helpful staff. Very clean.

Our balcony had very high walls so couldn't see out onto street. Strangely there was a bath on our balcony! It was plumbed in but it could be seen by another room so we didn't use it 🙂

Loved the location in the Old Town Phuket. A must see part of Phuket. Friendly helpful staff and we had a big clean room. Huge beds and plenty hot water and fresh drinking water. Would recommend.

The photos are quite outdated as we were excited to see hotel had a pool but it doesn't. Its private for one suite only l. It was one reason we booked. Also there is no longer a cafe there. There isn't a lift which isn't a biggie however there isn't a handrail on the steep stairs which would be much safer when carrying luggage.

Die Unterkunft hat eine super Lage und man wird durch den wunderschönen Blumensalon empfangen 🥰! Wir hatten ein kostenfreies Update erhalten und alle Mitarbeiter waren sehr freundlich und zuvorkommend. Für eine Nacht war es wunderbar und vollkommen ausreichend.

Das Zimmer war insgesamt sauber aber es gab Staub und Spinnweben an den Wänden. Das Badezimmer war sehr klein und wir hätten uns eine bessere Ausstattung gewünscht. Für eine Nacht war’s aber super!!

La proximité pour aller prendre le ferry

Location

Walking through a florist to access. Pictures of a swimming pool that you can’t use

スタッフの感じが良かった。タウンに近く便利な場所ですが飲食店が近い割に夜も静かでよかった。　タウン観光にはピッタリ。この立地でお得！

シャワーの水圧が弱く温度も低いのでもう少し改善されると快適だと思います。

De locatie

Klein, donker, geen raam, mochten geen gebruik maken vh zwembad.

The location of the hotel is in Phuket town and can be accessed easily...Room is little spacious and AC is effective.

This cant be a 3 start hotel as they claim. Because its missing some amenities required to be a 3 start hotel. No restaurant is available in this hotel. Bathroom and toilet is very very small without a lock.

Sehr zentral aber trotzdem ruhig. Gute Matratzen , Fernseher auf dem Zimmer und schöne Einrichtung.

Sehr gut eingerichtetes Boutique Hotel in der Altstadt Phukets.

Bis auf den morgendlichen Lärm auf der Straße (wir hatten Room1), nichts zu bemängeln.

Vi overnattet en natt. Veldig billig og koselig område i Pkuet old town. Reiste videre dagen etter. Litt lukt, bråkete air condition - men duger om du ikke er for jålete😃

Friendly staff, lovely room !

The photos are not true, the hotel looks different. To enter you squeeze through a narrow flower shop. Tye room itself smells of mold with visible fungus in the bathroom and no window. We were „upgraded” to a better room which was in fact worse than original on photos. Walls and furniture very damaged and worn. Even the room door has so big gap that corridor light shines in. Not recommended.

Very welcoming staff, we got a free upgrade when arriving which we really appreciated. Our reservation included breakfast but we couldn’t get to it as we had to leave at 5am for excursions, and the staff was so kind in preparing us a takeaway breakfast the day before that we could store in the room’s fridge. Great location in old town, second floor of a lovely flower shop.

Amazing location, close to the centre and easy to get around. Friendly staff & welcoming.

The bathroom was quite unclean but we was only there for one night.

Die Lage ist super

Die Räumlichkeiten sind sehr klein. Das Bad ist nicht sonderlich sauber, vor allem die Duschköpfe waren beide verschimmelt an den Düsen. Sollte es mal stärker regnen, regnet es auch in das Zimmer rein. Bei uns war eine große Wasserlache auf dem Boden.

Della struttura mi è piaciuta solo la posizione.

Abbiamo prenotato questa stanza quasi un anno fa e pochi giorni prima del soggiorno ci è stato proposto un “free upgrade”. Purtroppo è stato tutto fuorché un miglioramento. Appena entrati si percepiva un odore pungente di muffa, ma la situazione è peggiorata quando abbiamo aperto la porta del bagno: muffa evidente, diffusa e visibile ovunque, un ambiente insalubre e totalmente inadatto ad ospitare clienti. La pulizia era decisamente scarsa: lo specchio del bagno ancora sporco di dentifricio degli ospiti precedenti e, spostando una poltroncina, abbiamo trovato resti di cibo sul pavimento. Ho chiesto allo staff di poter cambiare stanza, ma mi è stato risposto che l’hotel era al completo e che non potevano offrirci nessuna soluzione alternativa. Ho provato più volte a contattare l’assistenza clienti Booking, senza ottenere alcuna risposta, nonostante abbia allegato le foto. Siamo stati costretti a dormire con una mascherina FFP2 per cercare di limitare i danni dell’aria irrespirabile nella stanza. Un’esperienza davvero terribile, che mi ha rovinato la vacanza a Phuket. Sinceramente, non mi aspettavo una situazione del genere dopo una prenotazione fatta con così largo anticipo. Assolutamente sconsigliato.

The room was beautiful and got an upgrade

Couldn't use the pool

Great location.

Nothing like what the pictures show. It is very dated. It was clean. But nothing like what the posting show.

Fabulous location. Staff were very pleasant.

There were no wardrobes and the bed was rather too firm

Die Unterkunft das total zentral mitten in Phuket old town gelegen. Das Zimmer war sehr groß genug! Der Check In verläuft ohne Probleme mit einer digitalen Schritt-für-Schritt Anleitung.

Die Einrichtung ist bereits zum Teil in die Jahre gekommen ist und könnte erneuert/aufbereitet werden. Das Bett war sehr hart.

Unfortunately, my stay at the hotel was not pleasant. Upon arrival, we found two cockroaches in the room. The water in the shower was cold, and on top of that, the swimming pool was closed. The walls didn’t look good, and there was a noticeable damp smell in the room. I rented two apartments – the one upstairs was fine, it looked nice and didn’t have any unpleasant odor. My review refers to the apartment downstairs.

Unfortunately, my stay at the hotel was not pleasant. Upon arrival, we found two cockroaches in the room. The water in the shower was cold, and on top of that, the swimming pool was closed. The walls didn’t look good, and there was a noticeable damp smell in the room. I rented two apartments – the one upstairs was fine, it looked nice and didn’t have any unpleasant odor. My review refers to the apartment downstairs.

Bra läge, stort rum

Det luktade avlopp i badrummet under hela vår vistelse och det gick inte att gå på toa efter varandra då man behövde vänta ett bra tag innan det gick att spola igen

Staff, location, cleanliness

Bathroom size in comparison of the room size

Chuveiro gelado Vaso sanitário vazando

Great suite in a great, quiet location in the heart of Phuket Old Town. We stayed in the suite with balcony, and it's light, airy and spacious. We stayed during the vegetarian festival, and despite the drums and fireworks of the parade passing outside the front door of Isara, the room was quiet and peaceful. Being partially under cover, the balcony afforded us the opportunity to dry our wet garments unseen overnight, despite the thunderstorms. The location is excellent, being 50m down a lane to the local produce market, and less than 200m to Soi Romanee, the heart of the old town. The local buses to the beaches like Patong, Karon and Kata, also terminate in the market, so for 40 baht you can get to the beach or shopping at Central Phuket malls. If you ask directions from locals, don't use "72 Phuket Town, Talad Nua" as the address. Rather use the "start of Krabi Road", and people will point you in the right direction.

Nothing not to like.

Location excellent. Staff very friendly and helpful. Courtesy refreshment station for guests. .

No window to the outside in room. No English signage (which meant only a lukewarm shower). Outside corridor light shining into room all night.

The location is perfect, a short walk from the town.

Water pressure is low. No one assists with bags on arrival esp since there are stairs.

l'emplacement était super et l'hôtel original

manque de prises et de fenêtres dans les chambres, finitions mal faites

Me encantó el trato y el olor a frores.

Por pedir algo que la cama fuera más grande pero está todo genial.

Gostámos de tudo no geral. Staff super atencioso, limpeza impecável e localização privilegiada, mesmo na Old Town

Nothing

I booked the villa There was black mold and our shower was cold and we had bugs in our shower they moved me into another room and I ask for the room to be cleaned and they didn’t clean it to the last day they moved us into another cheaper room and didn’t give me any money back for the night worst hotel I’ve stayed in for me being the most expensive room the pool was not as advertised

L emplacement et le personnel

La piscine est uniquement pour une chambre spéciale , pas pour tout le monde.

My arrival was dealt with very quickly and professionally by the staff. I was given a lovely welcome drink and was shown how to operate the key card system and escorted to my room. The room was quaint. Clean throughout and had all the facilities that I needed for my stay. I stayed in room 7 which was on the ground floor. It did have a small window and Aircon. It also had a flat screen TV with Netflix which was great!! The bed was comfortable and I felt well rested.

The shower room is minute. The walk in shower took me a little time to work out, as there were no instructions as to how to operate it. Peaceful room until the maid who cleans the room goes up and down the stairs which are right above the room. And the sound of the boiler or Aircon that is hidden under the stairs right next to the room is a bit of an issue.

The hotel is very atmospheric.

The room was a bit too small for two and a bit stuffy at first when AC wasn't on.

Beautiful hotel on top of a flower shop/cafe. The staff is lovely and accommodating. Smells amazing every time you walk through the front door. We had our room upgraded for free. The room was spacious, nice interior decor and balcony. Comfy beds. Complementary coffee and snacks are provided on the first floor.

The only thing was the shower flooded a little.

It is a cute boutique! Very happy we got to stay here in the pool villa for 3 nights. I love that you walk through a flower shop to enter the hotel. It smells so nice and it's a beautiful and welcoming entrance! The staff were very nice and accommodating. Bed is super comfy. I loved the breakfast! You never know what you will get each morning. It's a happy surprise! And it was tasty! If you do get the breakfast included, make sure to let them know your allergies in advance! I loved the pool and used it every day. It was only a downer that sometimes the water in the pool emptied half way, not sure why? But the staff fill it up when you ask. We also got the floating high tea for the pool and it was so cute and delicious! I LOVED IT! The area itself is gorgeous. You definitely need a couple nights here to explore the area. Make sure to stay on a Sunday if possible to experience the Sunday Night Market! Def recommend staying here at this cosy boutique hotel!

The photos on here do not look like the new upgrade on the villa. I have attached photos to my review to see the new upgrade. I was confused when we checked-in. I went back to the reception and asked if we got the same room! They kindly told me that they had updated the villa and have not yet updated the pictures on the website. I do like the before better because there was a lot more style, colour, fun, brightness, lively and furniture/tables/decoration/plants on the outside/pool area. The new upgrade is still very cute and we enjoyed it, though they do need to add more to the outside area to live up to its reputation as before.

They staff were very welcoming and helpful.

No lift, that said, they staff delivered our bags in our room when we went out to eat.

The staff is beyond amazing. I forgot my earrings, and they went above and beyond to send to Bangkok to my hotel there. Such sweet people. They didn't even let me pay for the shipment.

The room could have been a bit bigger.

Good location , friendly people

The bed wasn’t comfy

The staff were friendly and helpful, and the location was not too far from the main tourist areas.

1. We booked a room with a private pool so we could get a bit of relief from the heat. The water was clean and clear when we first arrived but had black mould growing along all of the tile joints. It was loose mould that could easily be cleaned off but hadn't been. We stayed for three nights and each day when we got back from sightseeing the pool had lost at least half of its water, so we had to sit in it trying to avoid the mould. The pool emptied more overnight and each morning it was only about 30cm deep so we couldn't use it at all. 2. It was a two-story apartment with very steep treads on the stairs and no banister rail on the top half of the stairs which made it difficult to carry our suitcases up and down. We are nearing seventy so the stairs may have been fine for younger people, but we found them dangerous and unsuitable for us. 3. The bedroom was fairly small with no wardrobe to hang some of our clothes. Our bags took up floor space and it was difficult having to rummage through them for what we needed. Now I know what they mean by living out of a suitcase :)

The room was clean and the location was perfect.

Great location, beautiful hotel and rooms fabulous. Staff were extremely welcoming and helpful

Nothing I disliked

We liked the quirkiness of the boutique hotel. Comfortable room and a great location.

The cafe incorporated in the florists offered plenty of coffee drinks, cocktails and sweets but little other food, eg, some breakfast options on the menu.

Lovely property. The villa was clean and welcoming. The pool provided a lovely relief from the heat. The staff were beautiful

Location is excellent, very quirky little hotel ,comfortable bed, Netflix was available which was nice

Nothing was terrible, it’s was just a very different experience after staying in resorts around the country, given the size of the hotel there’s not much room to enhance the experience . If you are tall be sure to stay on the ground floor

Affordable, good aircon, great location, tv in room. Lovely staff. Not the comfiest most luxurious room but reasonable and clean for what you pay.

Excellent location in the middle of the old town

Some rooms can be noisy

The best value-for-money boutique hotel in the heart of the city. Definitely staying here again.

The villa was nice. Pool was clean. The staff were all so friendly

The layout. The bedroom and bathroom were on seperate levels. For a day we didn’t have hot water. It’s a small space

Nice entrance and floral flagrance of the hall, clean room, couteous and kind staff members, welcome drink tea is really tasty, quiet environment

The card key and the physical key should be one, it is confusing and could easily forget the card in the room

The hotel is beautifully located above a florists & cafe who take pride in their creativity and decorations. The rooms are very big and modern with aircon and a fridge available. The hotel also kindly offer complimentary drinks on arrival and snacks

There isn’t anything we disliked. From the pictures on booking.com it did seem that there would be a pool available however upon arrival we were advised this was for the villa guests only so maybe making that known on the profile would be useful but other than that all excellent and attentive.