Gieng Ngoc Cat Ba Hotel

Impossible de payer en carte. On nous prend au dépourvu et devons payer uniquement en cash. Petit déjeuner compris dans la réservation et pendant deux jours il n’y avait plus de petit déjeuner à l’hôtel car pas assez de monde. Les lits sont vraiment très dur et inconfort. Par contre la chambre est nettoyé tous les jours, le personnel a vraiment fais un super travail niveau propreté, toujours nos petites bouteilles d’eaux, changement de nos serviettes tous les jours. L’emplacement est très bien aussi. Tout à proximité

Personnel très gentil et arrangeant. Matelas très durs dans la chambre à notre arrivée, nous avons pu changer de chambre sans problème.

La vue sur la mer n’est plus d’actualité malheureusement, un méga complexe hôtelier est en construction… Le petit déjeuner est limité. La cabine de douche fuit.

The bed was a bit hard

La dame de l'accueil, la taille des chambres, la localisation. Le rapport qualité prix.

Nous avons du changer de chambre car le matelas était extrêmement dur. Pas de problème pour changer, service conciliant et compréhensif (anglais correct). Petit déjeuner basique (crêpes bourratives)

Location was very good & our room had recently been renovated. However there wasn’t any hot water and shower did not drain.

It wasn’t clear before I booked that smoking was apparently allowed everywhere inside this hotel. I am allergic to cigarette smoke and would not have booked room if I had known. The lobby, hallways, elevator all reeked of smoke and people were smoking in their rooms even though no smoking signs were posted.

Pokoj bardzo duży i elegancki, czysty.

Bardzo twardy materac

Das Zimmer war sehr gut ausgestattet und die Angestellten waren nett.

Die Beschreibung des Hotels entspricht nicht den Tatsachen. Es gibt keinen Strand mehr, vor dem Hotel ist eine riesige Baustelle, dadurch ist es 24/7 laut und schmutzig. Für das Frühstück gibt es auch nur 1 Stern: gummiartiges Brot, trockenes Ei, labbriger Salat, Kaffee leider ungenießbar

Das Zimmer war neu renoviert

Mir ist absolut nicht klar, wie dieses Hotel zu dieser Bewertung auf Booking kommt?! Erstmal wird mit einer Aussicht beworben, die überhaupt nicht angeboten werden kann (obwohl man dafür extra zahlt!!) dann gibt es kein Buffet zum Frühstück sondern im benachbarten Restaurant ein spärliches Angebot an schlechten Getränken (instant Kaffee) und Brotstücken, die man nicht runterschlucken kann dazu sind die Fenster sowas von undicht, dass man das Gefühl hat ständig auf der Straße zu stehen und überall wird geraucht.

The room had such a warm and cozy vibe — beautifully decorated with soft lighting and a super comfortable bed that made us feel right at home. The breakfast was amazing too, especially the local crab noodle soup, which became our favorite dish during the stay. Everything from the view to the friendly staff made the experience so special. We both loved every moment here and would definitely come back for another romantic getaway!

The service at the hotel was excellent — thoughtful and friendly. The staff were always ready to help with a warm, professional attitude. The room was fully equipped, clean, and very comfortable. The space felt cozy and well-designed, creating a pleasant and relaxing atmosphere.

The hotel was spotless, with a stunning sea view, friendly staff, and delicious food. Truly deserving of 5 stars — I’ll definitely be back!

The staff were friendly, and the food was delicious. This was my first time in Cat Ba, and I felt very comfortable and happy throughout my stay. I’ll definitely choose this hotel again next time — hope you keep up the great work!

First time visiting Cat Ba and I was so happy to find such a great hotel! I travelled on my own and asked the staff for some tips on places to visit — they were super friendly and helpful. Couldn’t have picked a better spot!

The hotel offers great service and a super convenient location. I’ve stayed here twice now and have been happy every time. The breakfast is tasty, and the staff are always cheerful and friendly.

Helpful staff. Lots of room space (old style hotel) A beautiful area. (Photo of Cat Ba No3 beach included here)

Not a fault of the hotel. But when I was here 8 years ago the hotel was alongside the sea front and beach. Reclamation, which I wasn't aware of, has pushed the esplanade and beach 400 metres away. No longer a beach view from this hotel. Sad, and so are many of the locals. (Photo from an adjacent high-rise)

Чистота, хороший интерьер, бесплатная вода на каждый день, прекрасный персонал

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Location is superb but this is about to change very shortly due to ongoing massive development in front of the all hotels in the area. Good value for money

Construction site in front of the hotels. What used to be the bay and beach on the other side of the road has been filled up with concrete and new buildings in the last 12 months. Currently all the sea front hotels are becoming in land hotels

바다가 보이는 좋은 호텔입니다. 호텔에서 해변까지 가는 길이 매우 편리했습니다.

The hotel looks new and clean, the room is fully equipped. The receptionist gave us a lot of useful information.

The hotel is clean, there is a construction site next door but it doesn't affect too much.

Good service, clean hotel. Easy to get from the hotel to the beach which is quite close.

Our stay here far exceeded expectations. We came for the tranquility, the natural setting, and the convenient location for outdoor adventures but were also treated to delicious dinners, exceptional hospitality, and a blissful atmosphere.

Location is central, but lot of construction around.

Lot of noise from other guests, fire alarm went off twice, once at 2am and there was a lot of noise from other guests just across the room.

I really appreciated the hotel's central location, making it easy to explore nearby attractions and enjoy local dining. The room was clean and comfortable, offering all the basic amenities needed for a pleasant stay. With reasonable prices, it’s a great choice for both convenience and value.

The hotel design and green, clean, beautiful space, beautiful view are what all visitors feel. The facilities and equipment are not inferior to 4-star, 5-star hotels. It promises to be a very worthwhile stop for visitors.

Ngoc Well Cat Ba really left a good impression on my trip. The rooms are clean, the staff is enthusiastic like family. The food is delicious, flavorful, I just wish the menu was a little more diverse. A place that makes me want to come back. Deserves 5 stars!

Our stay here far exceeded expectations. We came for the tranquility, the natural setting, and the convenient location for outdoor adventures but were also treated to delicious dinners, exceptional hospitality, and a blissful atmosphere.

Our stay here exceeded our expectations. We came here for the tranquility, natural setting and convenient location for outdoor adventures but were also treated to delicious dinners, exceptional hospitality and a happy atmosphere.

It was our first time visiting this area, and we had an amazing time with my friends. The hotel offered a nice view, delicious breakfast. The room was cozy and comfortable, making our stay even more enjoyable.

The view was a bit obscured by construction, but it didn't affect our experience. The hotel was great.

We had a wonderful short stay here.

The receptionist and hotel owner were very friendly, we had a very good stay here.

Our stay here far exceeded expectations. We came for the tranquility, the natural setting, and the convenient location for outdoor adventures but were also treated to delicious dinners, exceptional hospitality, and a blissful atmosphere. If you're looking for a genuine, laid-back experience on Cat Ba, this is the place to be!

Big rooms and the location in cat ba is good to start the boat tours.

There is no see view anymore as CatBa is a big construction yard in front of the hotel. I think cat ba sold his soul to big invest companies.

Centrally located, big bedrooms , comfortable beds, clean hotel

No hot water in between

Nice room, enthusiastic staff.

The hotel has a beautiful view. The service quality is excellent, and the staff is friendly and warm. I was very pleased with my experience here during my business trip to Haiphong. I will definitely return next time when I travel with my family.

Nothing

They did charged double on my credit card

The hotel is bright and spacious and so was the room. I had the impression this would have been a good choice in the past, and maybe it will be again later, but not right now. The lady who checked me in was nice, the one who checked me out was not.

The construction work along the seafront is of course not the hotel’s fault, but they have no right to allow you to book and pay extra for a seaview room when the view is just a construction site. There were almost no other guests. There was almost no breakfast, certainly nothing worth getting up for. There was work being done in the hotel, with banging and drilling starting at 7am. There was almost no hot water in the shower. The final insult was when they tried to charge me for using the two small bottles of water that were left on the sideboard. Anybody planning to stay in Cat Ba Town should be aware that the bay has been filled in and reclaimed, there is massive construction going on along the waterfront which is now 200m further back than shown in maps, and none of the “seafront” hotels is actually on the seafront any longer.

Everything exceeded our expectations. The staff was great, and the location was perfect. We’ll definitely come back next time. I was especially impressed with the view from our room. Highly recommend!

Very little hot water or water pressure in the shower. The rain head doesn’t work Leak under the shower so Water all over the bathroom floor No bath gel or shampoo in the bottles Power went out all night The included breakfast was on a menu and very limited, our “omelette” was 2 fried eggs. Hard mattress Loud music at night from inside the building No soundproofing between floors so we could hear them walking and running around above us. Karaoke in the restaurant went on all night Loud bar next door

Construction power outage view of harbor replaced by construction full in off dirt? Power outages on the entire island

Construction! Power outage! Staff exceptional

An exceptional hotel with outstanding staff! The room is large, spacious, and clean, with breakfast included. There’s a restaurant nearby as well.

We absolutely loved our stay at Giếng Ngọc Hotel in Cat Ba. From the moment we arrived, the staff made us feel genuinely welcomed with their warm hospitality. They went out of their way to help us find the best transportation options, which made our trip so much smoother. Honestly, this might just be the best place to stay on the island!

The hotel was adequate for what I needed for a couple of nights. Location was good, near to some restaurants The room was clean and comfortable. Wifi was excellent. Staff were courteous and kind There was a lot of construction going on, on the beachfront, which meant that the view on that side was not great at all. Surprised by other reviews saying that the view was great, when actually it was a building site. Hopefully in future years, there will be an amazing view, particularly of the sunset. A safe was available, although needed a key which house keeping provided once I informed them of the lack of key. Breakfast was adequate, with a small amount of choice from a menu. C

We booked a sea view, and we were not advised us that the sea view was a construction site and that there were renovations to the premises. The breakfast was horrible, and there was nothing like the pictures on the site. The breakfast area looked like a construction site. Definitely false advertising. The staff try and make the best of a bad situation. Will not be returning.

The only thing you could moan about was the water pressure on the forth floor. Not much pressure. Bed was wonderful

My room has a sea view, the morning sea breeze is cool and gentle. Just a few steps to the beach. The hotel is great.

- Excellent quality service, the hotel is located right in the center, beautiful sea view. - Diverse menu, breakfast buffet. - Spacious hotel suitable for everyone, family, company groups, has a hall to organize events.

I stayed here for two nights and everything was perfect. The hotel is reasonably priced, the rooms are clean, convenient and very comfortable. In particular, the staff are extremely enthusiastic and always ready to support all the needs of the guests. It is worth the experience, I will definitely come back if I have the chance!

The staff here are extremely friendly, always welcoming visitors with a smile. They are ready to assist from booking a car, suggesting a tour schedule to serving meals upon request. This enthusiasm and thoughtfulness makes the trip much more comfortable and memorable.

We had a memorable vacation here. The room is spacious, the bed is soft. In particular, the location of the homestay is perfect with the sea view and the mountain back, helping us enjoy the majestic natural scenery right from the balcony. Fresh air, peaceful, very suitable for relaxation and temporarily leaving the noise of the city. Attentive service, friendly staff and always ready to support guests.

I had a pleasant stay here. The room was clean and spacious, and the staff made us feel welcome. They gave me a reasonable schedule to move around the island.

Great.

The water in the shower was not hot enough . Breakfast was disgraceful.

The hotel was amazing , great view room and great location. The whole staff was very kind and helpful.

Great location, service, food and room. The hotel is on the beach and offer beautiful views and walking possibilities.

The rooms are nice and clean. The service is good overall. The resort offers everything you need for your vacation.

The hotel has great location right next to the beach. The room was great big and good facilities- nice staff.

I enjoyed very much my stay in this hotel. Room is clean. Polite and friendly staff. Location of the hotel is also convenient

The staff at the receptionist are really helpful and nice. The room is clean and tidy, breakfast was so nice and got a lot of options.

The food in the restaurant is amazing and is and amazing place to relax. The staff were very friendly and helpful. There are bikes and lots do in an amazing location.

Very nice stay, good room, good service, good restaurant for breakfast and also for dinner.

The rooms and the restaurant is beautifully designed, the food is excellent and the staff very friendly and helpful.

The hotel is amazing, the staff very help full and professional. The room was perfect and the breakfast delicious!

A luxurious, clean, and spacious hotel, just a 15-minute walk to the beach and close to many restaurants and cafes!

The room was clean and well-maintained. The hotel staff went out of their way to make us feel valued

The room was spacious and very clean, which we really appreciated. We had a room facing the mountains, and the view was quite beautiful. The service was polite and helpful throughout our stay.

Clean, friendly and welcoming staff, close to the main pier, spacious and airy rooms, good breakfast.

When I first arrived at the hotel, the room was very clean, and the check-in process was quick and easy. The space was private and comfortable.

The room is spacious, with a view of the sea and mountains, in a great location.

Welcoming atmosphere with friendly staff always ready to help. The rooms are simple yet comfortable.

The rooms are clean and cozy, perfect for a peaceful stay.

The location is great, right in the center, with parking space available. The area is spacious and cool. The owner is friendly, and the lunch on the first floor was delicious.

Clean hotel, comfortable bed.

The room is clean and tidy.

It is a great choice for a short stay. The rooms are comfortable, and the staff is friendly. It’s also located close to the city center, so it's easy to explore.