The NINES HOTEL Malacca

The cleanliness

More safe parking area

Walking distance to jonker street. There is a carpark.

Aircon not cold at all and room was very stuffy. Poor ventilation and faulty door.

对于我们位置不错蛮方便晚上睡觉也👌

Quiet and clean and spaces 👍

No comment.

Found a dead cockroach in one of the drawers but overall is great

The design and ambience

Environment very clean

WiFi need to improve line super very very very bad

Room clean, location nice

Parking limited

冷气方面要换 不是很冷 而且冷气有很大的声音

staff is good

我写这封信是为了表达我对我们最近入住体验的担忧。 我们最初预订的是5人房间（4位成人和1位80岁的老人）。我们被告知已免费升级至豪华大床套房（复式）。然而，房间的布局并不适合我们一行人。 房间里只有4张像样的床，第五张床只是一张薄薄的床垫。此外，卫生间位于二楼，这对一位80岁的老人来说非常不方便，甚至可能存在安全隐患。 幸运的是，这位老人最终没有和我们一起旅行。否则，房间的布局和楼梯可能会造成非常危险的环境。 后来，酒店工作人员告知我们，原房间的空调出了故障，因此更换了房间。然而，酒店事先并未通知我们这一变更。 我们强烈建议酒店在更换房型前提前通知客人，尤其是有老年客人入住时。妥善的沟通和合理的房间安排对客人的安全和舒适至关重要。 我们希望管理层能够认真对待这一反馈，并改进未来的服务

Location is great as it's a walking distance to jonker street and other tourist attractions, room was spacious with high ceilings, toilets are clean with nice showerhead

The windows as it have 1 but it's frosted and sealed so it can't be open to let natural air in and out

The hotel room is awesome. It is very clean, new and modern. All things are working well in the room. We enjoyed the pantry as well. It’s really very nice. We can have tea and having packed food there. We like the hotel provides drinking water too.

All is good, nothing to complaint at all.

Location, easy to access

Parking, good thing is many parking outside the building. There’s smell at the walkway to hotel room.

Room is clean and the space was so big, although there is no window view, but overall is very nice

Facilities good

no windows

Spacious Space

water heater not hot enough, room facilities can be better

Friendly staffs who took initiatives to communicate regarding my check in time

all are fine, as usual.

the airconditioner stop/off every 10 mins. staff helped to reset the timer but still not working. hope you can fix this before our next stay there, been here few times, same room all the time, number 106.

Spacious room and bathroom, locaion near town and new township at Impression.

Towel is old, check out time 11Am.

The location. Hotel was very good too. I love that there is a pantry making it easy to buy food n bring there to eat

The bathroom..the shower is great but because it is not fully covered the place gets wet every where

This hotel is just perfect for a weekend getaway. This is my second time staying here and its the same great experience again. The room is spacious and has a good layout. Comfortable beds coupled with the necessary amenities in the room. The staff are all pleasant and handle the guests well. The hotel is actually 10 minutes walk away from Jonker Street. Parking was manageable in the hotel premise and if that was full, they have more across the street. I would totally recommend this hotel to anyone who wants to spend a few night in Melaka.

Well, what I didn't like had nothing to do with the hotel. I made my booking through the Booking.com platform, selected 3 pax, when I reached the hotel, I was given a room for 4 pax and was told that I paid for such a room. I am just curious as to why Booking. com could make such an error. Apart from that, the hotel was perfect in all senses.

The rooms are clean and well-maintained. There is also a water dispenser in the common area for hot and cold water. Hotel is quite near to jonker walk, only a few minutes by taxi.

There are no windows in the room.

The private Parking

the pillow is lumpy and the bed does not has no support. The room have a mouldy smell. There no cleaning of the room on the 2nd day and we have to get them to change the towel.

Clean and comfortable stay

parking space

The room is spacious and clean. Staff are polite.

May consider adding a water dispenser to the corridor or near the lobby. Although there is water dispenser at the cafeteria , but it's quite a distance.

the room is large enough, clean, free parking. The most important is they will on the aircond before u check in! that's quite niceee!

last time I lived in upstairs is still ok, but this time at lower floor, the toilet got abit smelly not sure from longkang or toilet bowl

Very pleasant and excellent staff even though we checked in at 2am, his face still fresh and always smile.

Very limited parking bay. We have to park at the opposite side of the building, however after we came back from breakfast in the morning, we could park in the hotel premises.

The only thing I like is that there is a parking lot because it is free.

1. The water heater in the shower room is not hot at all! The water is very cold... 2.The sheets and quilts were not clean. There were some hairs on them. They were a little yellow and black. And I felt itchy all over when I slept. 3.The floor is not very clean and a bit sticky. 4.The toilet door lock cannot be locked. It can be opened from the outside even if it is locked from the inside. The door lock is also not safe. I couldn't sleep well all night. 5.The refrigerator is not cold, I think it is just a decoration 6.The soundproofing is not good at all. You can hear the sound of passers-by passing by. 7. The air conditioner in the room is not cold enough, it needs to be turned on all night to get a little cool (I hope you can improve it, thank you)

Clean and comfortable! Good price value!

only parking issue especially during peak periods.

very difficult to find the parking sign, already miss one time, then need round again back to find the car park.

Fresh air. Ceiling high enough

Staff is very polite, and the hotel location is very strategic. Very near to those places that I wanna go

Room & bathroom got a smell, and toilet bowl position is very weird & inconvenient to use. There were lights from outside that making the room quite bright during our sleep time and sound proof is not good as can always hear vehicles outside the road.

Nice and suitable place for families trip

The room was comfortable and clean. The staff were helpful. It is a nice place to stay.

It is a little bit out of the centre and walking / crossing roads is not easy. There is no breakfast available. Though plenty of places in town to eat.

Clean, comfortable and good location. With parking.

The room we had was next to a junction and at night the cars were very noisy

Clean and friendly service staffs

Slow internet

No breakfast is provided, we drove out to get to the neighbourhood restaurant to get ours; very convenience.

Should improve the speed of WIFI, can't even link our own hotspot.