Eros Hotel New Delhi by IHG

The hotel found out it was my birthday and sent a cake to my room. It was definitely a special moment.. Everything was exquisite—the hotel, the café, the room service, the ambiance, and even the smallest details

Friendly personnel in a hotel that is well equipped. It is not the newest 5star hotel but the facilities are well maintained. Rooms are spacious and clean.

Good stay , v friendly staff

Nil

The staff were so helpful especially when I was so tired after a long trip. The room was very cleanly and the bed was really comfortable. I had a bad experience at another hotel so being able to quickly book this as a replacement was great.

Ambience

Staff molto gentile, chef Paras Sous super disponibile per cibo dedicato a celiaci

鉄道の駅に近くで、簡単に移動できた。食事もおいしかった。帰国の便まで荷物を預かってもらえた。

手拭きペーパがなかった。プールに行く時間がなくて残念。

Breakfast is nice but the cooking of food in the room, makes your dresses have a bad smell afterwords. I have mentioned this many times. I went to have breakfast outside - although hot - to avoid this issue

What I have mentioned above the cooking of food in the same room as people were having breakfast. this should happen to a 5 star hotel.

Nothing

Dirty. Dirty. Old. And very poor breakfast selection

Yes

Nil

Nothing

Wasted my money there. No maintenance no taste in breakfast bad condition of rooms

Paras, the sous chef

It’s a bit dated, the toilet got blocked!!!

I didn’t have breakfast

Room was good size but felt too dark. Also bathroom felt a bit dated other than that I was very happy about the hotel

Very expensive bar.One espresso 6 euro.

Camas cómodas, desayuno muy variado y el personal muy amable

This is excellent value for money. The room was spacious, bed great sleeping quality, decent size bathroom

Upmarket, luxurious and well maintained. Loved the lounge and bar areas, well staffed with friendly professionals

Location is wonderful,staff was vv pleasant , courteous and well behaved. Food was good.Airconditing was great.

Hotel needs renovation and toilets are smelling , cupboard and locker box was iil placed. I got my thigh bruised badly because of thestupid design amd placements of sidetables. . Doors need paints. Soap and shampoo dispenser are not working.

Open air and cleanliness

The stay was very comfortable. I got a room of my preference, and the staff welcomed me with complimentary fruits and chocolates. It was a very special gesture

The hotel is situated around 30 mins from the airport (in good traffic) and about 5 mins walk from the metro. It has a couple of decent restaurants, a pool, gym. The level of cleanliness is very high and the service I received from the staff was exceptional.

A little dated and requires refurbishment in places.

Everything

Food Taste can improve

Hotel is good

We sent them 10 mails and messages for invoice, they didnt sent it .

1. Странный запах в лобби, особенно в районе лифта. Видимо, рассчитан на вкус местных жителей, но для иностранцев он очень странный и даже неприятный. 2. Алкоголь в ресторане. Официант сказал, что он включен в стоимость проживания (этот ответ слышали два гостя, которые находились рядом), но после ужина принесли счет на оплату. На бутылках отсутствует ценник, что вводит в заблуждение. 3. Несмотря на то, что отель относится к IHG и заявлен как 5 звезд, на самом деле это не так. Номера уже старые. До этого были в отеле IHG 5* в другой стране, и он был намного лучше. Взяли данный отель только из-за включенного ужина, так как есть на улицах крайне не желательно.

the best hotel

No

Need to facilitate online deliveries better. Hotel this big shouldn’t be confused and inconvenience the guests if there is a Swiggy/ Blinkit order.

Cómodo , niñas instalaciones

Friendly helpful staff and quick service

No spa treatments

Everything

Swimming pool needs a bar

Good

Kind staff

A room was a bit humid

Good

Rates are little high

Only food and room service was good

No cooperation. Not flexible. Not considerate enough.. pathetic

Clean comfort modern roon . Great facilities and mostly friendly staff. Service for coffee and warer at breakfast/dinner was a little slow. Not always served with a smile

Slow service at breakfast

Their friendly staff is their big asset

Their prime location and services

Excellent service

Excellent Staff. Diksha the Guest Manager was great.

החדר אוכל מאד כייפי, אווירה נעימה

הריהוט בלובי קצת ישן, אפשר לשדרג כולל גם הריהוט בחדרים, במיוחד האמבטיה

Fabulous hotel

The hotel is somewhat dated, and certain areas—such as the bathrooms—did not always appear as clean as expected. However, the staff were very kind and accommodating, and promptly changed our room upon request. My special thanks to the chef—the pastries in particular were outstanding. We were very pleased with both the variety and quality of the breakfast. We were visiting Delhi to see the Lotus Temple, and the highlight of our stay was having a room with a view of it. Overall, we enjoyed our stay at the hotel.

The bathroom showed some signs of wear, which is understandable given the age of the building. However, this did not negatively impact my overall impression of the hotel.

Location wise it's nice

Room wasn't comfortable..wooden floor kept creaking constantly when stepped upon..could hear clear loud noises from adjacent room as it was only separated by a locked door. That was really disappointing

Yes

Positive Experience: I had a generally pleasant stay at Eros Hotel New Delhi Nehru Place. The staff was polite, cooperative, and supportive throughout most of my stay. The hotel is well-maintained, clean, and located in a very convenient area, which makes it a good choice for travelers.

Areas for Improvement: However, there were a few experiences that need attention: 1. Check-in Experience: I had specifically requested a pool-side room at the reception multiple times, and the staff agreed. However, upon entering the room, it was a back-side room, which was disappointing. During checkout, when I raised this concern, the staff insisted it was a pool-side room, which was not correct. As a repeat guest (this was my 5th stay), I am familiar with the property layout, so this felt misleading. I was quite tired at the time, so I did not escalate the issue further, but it left a negative impression. 2. Restaurant Service: During breakfast, a chef approached me and offered items like idli. I accepted, but the item was never served. This lack of follow-through was disappointing. 3. Kitchen Environment: There was noticeable loud noise coming from the kitchen area, and the staff behavior seemed unprofessional at times. This affected the overall dining experience and did not match the expectations of a 5-star hotel. Overall: While the hotel has great potential with its location and supportive staff, attention to service consistency and communication would significantly improve the guest experience.

Location

Old room Poor meal- serving was much less than last time Toilet flush was old model