Chandys Windy Woods Munnar

Location and staff

Lifts are confusing . Food can be better

Views and the location

The staff and food

The view from the room cleanliness was very bad and also taking 3 lifts and a premium room which does not have any. View

The Staff and overall food were all amazing along with the inhouse tea shop and waterfall were something new that we havent seen in any other resort. It was peace and quiet, a beautiful place for a relaxation and to unwind.

مكان جميل واطلالات خلابه ولكن حتى نصل للغرفه نمر في ممرات مسوره خطيره اذا كان هناك طفل مشاغب يصعد السور انا كنت حذره مع اطفالي وهناك غابه صناعيه بها شلال في وسط الفندق

للوصول الى المطعم او الاستقبال نحتاج لصعود اكثر من لفت واحد نمشي في ممر ونصعد ثم نمشي ونكمل الصعود

Chandis Hotel offers the perfect Munnar getaway. The unique stepped-terrace design gives you stunning, distinct vantage points of the valley from different levels. Our favorite part was simply sitting by the window and balcony, watching the spectacular dance of clouds and fog moving across the landscape. It rained for most of our stay, but the excellent facilities and cozy, panoramic views turned the rainy weather into a beautiful, relaxing highlight. Great location and fantastic hospitality!

Our only minor preference would be having a buffet option for dinner instead of just à la carte, which would add a bit more variety and speed to the evening meals. It's a small detail in an otherwise fantastic stay!

Food. Room. Propert, location

Property was quite clean.

Driving to the property was a bit confusing. Parking and unloading was challenging. Moving from one location to another inside the building was confusing. The person answering questions before my arrival was not cooperative to the special request.

Place,staff behaviour,view,food, ambience

La vue La gentillesse du personnel Massage

Chandy’s Windy Woods was well located with a beautiful view from the outdoor restaurant terrace and the bedroom balconies. We breathed a huge sigh of relief upon reaching the property where it was 25 degrees F cooler than in Kochi. The hotel offers many free activities including a walk through the tea plantation, a cooking demo, and tea time in a subterranean artificial shack. The latter is strangely located beneath one of the hotel blocks and can only be reached by the path that winds through the artificial waterfall construction. Give it a miss. The cooking demonstration, on the other hand, was excellent! Pradeep, Prasad, and chef Karthik were wonderful and treated us to a cooking demo both nights, allowing us to cook and eat the fruits of our labor. If you do this and like spicy food, make sure to tell them, as if you are not Indian they will assume that you don’t, resulting in a rather bland dish. The chicken biryani that we ordered for dinner the first night was properly spiced and absolutely delicious. A huge plus of the hotel is the game room, where we played ping pong, pool, and foosball.

The layout of the hotel must have been designed by a sadist. Switching elevators every block is quite cumbersome and the labels don’t necessarily correspond to the signage in the corridors. If it were up to us, we would eliminate the artificial waterfall and the accompanying annoying animal/bird sounds. The second night there was loud music from the restaurant terrace, but after complaining a few times the shut it down.

Good location; good hospitality

Not a lot. Was supposed to be a 5 star. Breakfast - stale pastries, no omelette station, no other cooking stations, buffet very bad standard. Rooms not clean. Soft furnishings and towels etc not reflective of a 5 star

See above

Staff were top notch

Stand alone resort with not much around.

The location and the cleanliness as well as the friendly staff.

Nothing

Great location, amazing internal water feature. Great staff & restaurant was fabulous. Would highly recommend.

Hate to give a bad review on this resort but lifts were a pain but don’t be put off. Stunning stay would go back.

The hospitality, the view and not to forget the amazing in-house trekking and waterfalls

Nothing

The views of the valley are good (but not as fabulous as per other reviews) but loved sitting on the terrace with my book

It just is not a 5 star property. Cleanliness and status of everything average at best. Staff really tries, but are not used to/trained enough. In-house trekking is the most ridiculous thing: a plastic man made trek through the inside of the hotel… I erroneously thought it was a trek on their property, did have a good laugh about it! All of this would not be a problem, if the price was not 15k per night simply way too expensive for what they are offering. For half that we would have loved it!

الاستقبال ممتاز

يوجد مصعد 🚡 واحد فقط وكل الفندق من موظفين وزائرين

Rooms and staff

There was an artificial waterfall and track inside the property. Recreation facilities were exellant. A little annoying thing was that after every meal they handed over feedback form. Please take feedback only once.

Excellent

Nil

Beautiful property. Staff were just amazing! We had a wonderful time here. Thanks for great memories. Huge shout out to Bijoy, Yokesh, Vimal, Pradeep and all the housekeeping staff including the lovely boy who took us for the Nature walk and the boys at the reception who helped us with our last minute requests. They really really looked after us. We would absolutely be back again next year. Thanks also to the team guy in the beautiful artificial forest. Fantastic experience! Top class! We are going back with lots of happy memories, all thanks to the kind and helpful staff! Excellent service.

Our stay began on a positive note with punctual pickup from Cochin, expertly managed by Mr. Retheesh. The journey to Munnar was smooth and well-coordinated. What truly sets Chandy's Windy Woods apart is its authentic Kerala atmosphere. The hotel is staffed by local people who bring genuine warmth and authenticity to every interaction. You immediately feel welcomed into Kerala's culture, not just as tourists but as guests. Food & Hospitality The culinary experience was exceptional - delicious Kerala cuisine served with no hesitation and true hospitality. Every meal was a treat, and the staff's willingness to accommodate guests was evident throughout our stay. Facilities Even on rainy days, we were never bored thanks to the excellent recreation room. The facilities are well-maintained and perfect for families looking to spend quality time together. Our room's balcony offered stunning views that made every morning coffee special. Suggestions for Improvement While our experience was overwhelmingly positive, I have a couple of constructive suggestions: Outdoor Dining Service: The outdoor dining area has great potential, but could benefit from additional staffing during busy periods. We noticed one large family requiring constant attention from a single staff member while other tables waited. Consider adding more servers during peak times, and perhaps offering this as a premium dining experience with table service to justify additional charges. Live Entertainment: The live singing sessions are lovely, but incorporating more Malayalam songs would enhance the authentic Kerala experience. After all, we travel all the way to Kerala to immerse ourselves in local culture - if we wanted hindi entertainment, we could have stayed closer to Capital!

Nothing

This is a gorgeous hotel with outstanding views! The rooms are large and comfortable. The restaurants serves delicious food with an excellent selection. The staff is wonderful - very pleasant and helpful.

הכול מלון מפנק שירות נפלא אין ספק שנחזור

Wonderful stay at Chandy windy woods.Good ambience, good environment. Food was excellent, rooms were spacious and clean. All the staffs are friendly. Rajeswari helped us with all concerns. Excellent hospitality!!Overall had pleasant stay.

Location and views

Our last-minute emergency getaway to Chandys Windy Woods in Munnar turned out to be an absolute blast for me, my wife, and our daughter! From the moment we arrived, the staff made us feel like old friends with their warm smiles and caring attention. The food at Tornado Restaurant was seriously delicious, especially when we got to watch Chef Prasath and his amazing team—Pradeep, Shalin, Alwin, Vimal, Sujith, Yathu, and Sooraj—put on a live cooking show with Rogan Josh that was nothing short of mouthwatering magic. Add some live music one night during dinner and a totally unique tea shop tucked inside the indoor forest trek, and you’ve got a recipe for pure joy. Plus, with fun games like pool and carrom in the rec room and a great gym, there was never a dull moment. What started as a stressful emergency trip quickly became a relaxed, fun-filled family escape we won’t forget. The spa was pure bliss, the pool inviting, and the spacious grounds perfect for our daughter to explore. To top it all off, they even gifted us a mug with our family photo from the resort—a cute souvenir to remind us of our awesome trip back home in the UK. If you’re after a gorgeous, laid-back spot with amazing food, fab activities, and a welcoming vibe, Chandys Windy Woods is the place to be!

N/A

Location, surroundings, ambience, restaurant staff Hospitality. Compliementary breakfast menu

The size of the room is great.

Staffs couldn't deliver few things. Like, water and coffee refill was not done in the night after requesting.

Good location of the hotel with a view of tea estate. Staff is under trained for a 5 star designation hotel. All the way from reception to restaurant staff. Not a 5 star service level, more like a 3 star. The pool was dirty. Some female guests were in the pool with full dress & no swimwear. The pool shower was out of order & no towels. Not a 5 star standard. The bathrooms are small without a tub, which should be a requirement for 5 star designation. At best, this hotel should be a 4 star. Room charges are excessive for the amenities provided. Will not stay here again.

one of the best place to stay in munnar. property has a great view. Room size was huge. food was also great. There is lot of activities to be done at the resort.

I could not think of any thing to my dislike here.

Excellent hotel with amazing staff. Really enjoyed our 2 day stay here.

Located plum in a tea plantation overlooking the valley below. Beautifully designed reception as was our room type - premium deluxe. Food delicious, staff exceptionally helpful and friendly, attentive at meal times and organised trips for us, as well and helping organise our next journey down to Thekkady. Massage good too!

The lifts - we were on the lowest block and it gets a bit wearing going from lift to lift… 3 or 4 maybe to get to reception. I’m also not sure why they put us in a lower floor room - it was almost empty maybe twenty people at most.. I understand as we have a duel view room and that’s only possible on two lower blocks but we could have had the next one up maybe…. And there was a huge tree obscuring the view from the balcony (not suggesting anything) just that they should say this room has a limited view from the balcony.

Luxury hotel. Very clean facilities. Excellent service. Great wifi connection.

Food was very good, but not exceptional. There should be an indoor and outdoor jacuzzi and/or adult pool. When we were there a very loud family was playing in the pool.

Artificial waterfalls and hiking trials was amazing

Both the hotel and its location were beautiful. All of the staff we spoke with were really friendly and helpful, especially Pradeep, Restaurant Manager and all of his staff. They went above and beyond to make our stay special.

It’s amazing property❤️,

Everything perfect

The views, views, views....

The rooms were musty, especially bathroom. Could use better air circulation in the bathroom. I know the hill station weather is the reason for the dampness, etc. But better care can be done

Location is perfect

Nothing

We really enjoyed our stay here! The staff is attentive and friendly! We were traveling as a family -2 adults and 2 kids ages 3 and 7, and the staff was so kind! The location is gorgeous in the mountains of Munnar. The indoor trekking is really cool and enjoyable. The food in the restaurant was delicious! There is also a game room with air hockey and a pool table that was great for letting our kids play. We had such a nice, relaxing time there -would recommend to anyone!

The staff are extremely helpful and professional. The property is beautiful.

I had an incredibly disappointing stay at this hotel. Despite requesting a baby crib two hours prior to check-in and receiving confirmation from the receptionist, no crib was arranged when we arrived. To make matters worse, the room was far from clean – we found hair on the towels and a dirty toilet mat, which was unacceptable for a hotel claiming to be five-star. The check-in process was unnecessarily intrusive and frustrating. The supervisor asked endless questions even after I made it clear that we were tired and needed to rest. This lack of consideration for guest comfort was shocking. The room facilities were subpar – the power socket didn’t work, leaving us unable to charge our devices. Additionally, the breakfast was a complete letdown, with extremely limited Western food options and poor quality overall. This hotel is far from deserving of its five-star rating. It feels like they’re misleading guests with false claims. I would never recommend this place to anyone looking for a comfortable and hassle-free stay.

Everything was perfect. Great location, staff, and facilities.

Exceptional service I received from the staff, particularly Swathi Binoy and Pradeep. Swathi went above and beyond to ensure that every request was met with efficiency and a smile. She was attentive, friendly, and made us feel genuinely welcomed throughout our stay. My child enjoyed her company. Pradeep was equally commendable, providing excellent support in the dining area. He ensured that our meals were enjoyable and catered to our preferences, which added a personal touch to the experience. The attention to detail, from check-in to check-out, was remarkable. The hotel’s ambiance was soothing, with beautifully decorated common areas, and the location made it easy to explore nearby attractions.

Nothing that I can mention.

Ma

Na

Very peaceful and clean

People adjacent to apartment smoking in balcony

Chandys is a fantastic hotel in a great location with fantastic views. Everyone was very helpful and nice.

The pool was a bit not enough deep to swim but it was nice and it was heated. The food was very nice but I a little bit overpriced.

The location is beautiful. The artificial forest and waterfall are superb and a great hike. The room was a bit underwhelming for a 5* hotel and could be better furnished. The bed was very comfortable. The restaurant is very good with impeccable service and a stunning view.

The fact that a 5* hotel has no facilities for Netflix or YouTube is not acceptable. There were only 2 English TV channels, which should not be the case in a luxury hotel.