فقط الموظفون يحاولون المساعده
لم يعجبني اي شي والصور غير عن الواقع / الواقع : مكان قذر وغير نظيف والبكتيريا في كل مكان في الغرفة والاثاث قديم وكل شي متهالك والحمام يحتاج الى ترميم وقذر للغاييه ولا انصح السكن في الفندق / ازعاج عمال من الصباح للبناء / والفندق قديم جدا جدا يحتاج ترميم واعادة بناء الغرف والكهرباء تنطفئ كل وقت / والكثير من الكلام السئ على هذا الفندق ..
10/10
Reviewed Jan 24, 2025Nice & clean hotel
Dinner time of the Restaurant should be little late.
7/10
Reviewed Jan 12, 2025Amazing view. Food was tasty. Room was clean.
Location
It was ok
Quality/price ratio not good.
Breakfast was just average.
In a single evening & morning they called the room 8 times, including at 10:30pm. They said come to breakfast it’s ready. Yes we know the breakfast hours. It is unacceptable to call customers like that.
Location is far from sightseeing places
Property is managed by a couple which in somewhat sense appears to be a mix of boutique hotel and homestay.
White palace ain't white all around. We found stains on bedsheet and walls.
10/10
Reviewed Jan 1, 2025White
Road
8/10
Reviewed Nov 19, 2024We liked the service of staff, it was very quick.
There's a stretch of around 1 km with patchy road to reach the hotel
Location is worst no view point
Food
9/10
Reviewed Aug 10, 2024Delicious food. Location is nice with forest view however away from services
Nil
8/10
Reviewed Feb 25, 2024Nothing in particular
Prices were high compare to location and facilities
9/10
Reviewed Feb 16, 2024Very sympathetic and helpful owners. Nice architecture, clean and large rooms and bathroom with view. Comfortable balcony. Pool!
Some personnel don’t have to good experience and english.
1/10
Reviewed Jan 20, 2024The view from the balcony and terrace.
- The road leading up to the hotel is not great with lots of potholes and uneven surface making it an uncomfortable journey to and from the hotel
- there was some building work being carried out at the hotel so it was noisy
- the towels were not fresh and clean and had a bad smell and looked like a rag.
- the toilet roll was not replenished
- There was no bathroom mat available
- the bedsheets and linen were not clean
- the swimming pool was cold and the tiles surrounding the pool are very slippery. Although there is a sign the tiles are not suitable for surrounding a pool which is a high risk of falls and accidents
- the lift was not working in the morning when we had to leave for the airport and the receptionist was not available straightaway. when we found him and told him about the lift he tried to call the maintenance. there was noone to help with the luggage. I finally asked someone in the restaurant to help. We were therefore getting late to go to the airport.
9/10
Reviewed Nov 29, 2023Location, decor, staff
-
9/10
Reviewed Nov 29, 2023View of the room was very nice
-
8/10
Reviewed Oct 26, 2023Great new property designed like the US white house exterior. Best part were the stunning views and sounds of the jungle from the room. Lovely friendly and accommodating staff and caretaker. Had a great stay.
Perhaps another look at the chef and kitchen, though not terrible by any means, just needs some finesse. Spice is too spicy, mild is too sweet etc. Breakfast was great.
9/10
Reviewed Sep 12, 2023The room was clean and the breakfast was decent. The view was a let down
The approach road is filled with potholes and steep.
8/10
Reviewed Aug 29, 2023The beds were really comfortable, Nice pool and very kind staff. Not all food on the menu was available but the things we did have were really nice! Also the view from the hotel room is incredible. Very nice place to relax after the trekking that we did in Munnar!
When you’re a vegetarian and order pasta, make sure to check if there is meat in the dish. I ordered a pasta arrabiata and there was chicken in it. For the rest the food and everything was very good!
6/10
Reviewed Jun 10, 2023The staff are friendly, location is decent , rooms are spacious. The food was good as well.
I enjoyed the balcony specifically and while the hotel is not located high up, the view with the trees makes up for it.
The place is unfinished . While it's fine, the place has been open for over 8 months so they should really focus on finishing that up.
Didn't like the fact that they had only buffet for dinner on some days. Wish that was advertised..
The people who manage this place are nice but could be more receptive to feedback. My father offered them some constructive criticism after asking if he can offer it. They said yes but when he started providing it they just nodded and walked off. Perhaps they didn't care for it but as part of the hospitality business , you need to roll with the punches.
10/10
Reviewed Jun 5, 2023the property was just awesome
1.5 km road to the property was very bad
10/10
Reviewed May 10, 2023The owners and staff were very friendly. The staff helped us to book a jeep safari and taxis during our stay. The room was very clean with a lovely bathroom, and had a balcony view. The pool was clean and quiet. I enjoyed my stay and would recommend this hotel.
It was at the end of a very bumpy road which was awkward to get to.
10/10
Reviewed May 5, 2023Hotel is good but not able reach you immediately
Such a road very difficult to drive
10/10
Reviewed Apr 6, 2023Staff was good ,excellent property
10/10
Reviewed Apr 2, 2023The couple running the place are very good
and accommodating
Food was delicious
Hotel is exceptionally clean
10/10
Reviewed Jan 22, 2023newly built property, very clean with awesome facilities
7/10
Reviewed Jan 15, 2023Seems like a new establishment with still ongoing work around the property. It was comfortable, nice big balcony with a beautiful forestry view. Staff was great.
Breakfast was basic. We’ve been spoilt for choice at other hotels. Restaurant on property not very busy and menu not fully functional yet. Road to hotel is very bumpy.
theme
No heaters
10/10
Reviewed Nov 28, 2022the moment u enter the property you will see one elder couple who looks after the guest
warm welcome
great receiving
nice property
very clean and brand new
spacious rooms
5 stars
6/10
Reviewed Nov 21, 2022Breakfast is poor.
Tariff is high and extra money was collected for cancellations
10/10
Reviewed Nov 17, 2022Stay was good and the property is very nice with good ambience and cleanliness.staffs are friendly more over having very good hospitality.Affordable prices range very much recommend property for having pleasure time and for enjoyment of the vecction .
10/10
Reviewed Nov 12, 2022The service was very good and our stay was so relaxing. The location was excellent also good hospitality, Staffs are very well behaviour.Food is very tasty and delicious.Will recommended everyone.
Nothing
6/10
Reviewed Oct 31, 2022The rooms are spacious and very well appointed. Lovely bathroom with fantastic rain shower and tea and coffee making facilities in the room. The balcony had a fabulous view. The owners are very friendly and helpful.
When we visited (late oct 2022) the hotel had only just opened (4 days before we arrived!). Unfortunately despite the listing stating the swimming pool was open (and including a photo of a swimming pool!), and that there was a hot tub, garden and terrace, all of these are still under construction so there were no facilities at the property, which is the reason we chose this over other cheaper hotels in the area. The restaurant is open but there are many things on the menu that are unavailable, and we didnt always get what we ordered! I did ask for a discount for the misleading listing and they did give 20% off the price of the room