KSL D'Esplanade Cozy Suite at Johor vs Similar Hotels

Many guests mentioned the unit being rundown with various maintenance issues.

Positive comments on cleanliness of rooms, but also complaints about poor maintenance like air conditioning.

Big and clean room; however, there were issues with the shower water.

Comfortable rooms with adequate amenities, though some comments about maintenance were noted.

Several reviews indicate serious concerns about hygiene and cleanliness standards, including dirty bedding and insect issues.

Several mentions of unclean elements such as smelly towels and the presence of cockroaches.

The room was very dusty and dirty, and the furniture was poorly maintained.

Several comments regarding cleanliness issues, including unmade beds, dust, and a need for better bathroom upkeep.

Convenient location with good access to amenities, although some issues were highlighted.

Multiple positive remarks on the convenient and strategic location.

Very convenient when want to enter to the shopping mall.

Frequent praise for the convenient location near KSL Mall, making it suitable for shopping and dining.

Guests reported lack of response from management during complaints, indicating poor service quality.

Favorable comments on responsiveness and friendly service.

Friendly staff, quick response in WhatsApp.

Mixed sentiments with some issues related to key access but overall standard quality for this hotel tier.

Positive mentions of food options available nearby, though limited by some guests.

No significant mentions, hence considered standard.

Standard quality for this hotel tier.

Proximity to eateries enhances the experience, though food quality was not mentioned directly.

Facilities were noted as good, but there were suggestions for improvement.

Mention of basic necessities, but significant downsides with the swimming pool condition.

Some amenities in good condition, but the pool was dirty.

Some positive feedback regarding the facilities, but issues with the lift and parking were mentioned.

Perceived value impacted by cleanliness and maintenance issues, leading to dissatisfaction.

Some guests felt the pricing was misleading or excessive compared to the experience.

Good location, but not worth the price for the cleanliness.

Generally perceived as a good value, though some complaints about maintenance affect perception.