Elton vs Similar Hotels

Rooms were described as comfortable and well-decorated.

Numerous maintenance and comfort issues: noisy rooms (student noise, industrial AC), broken fridge, microwave not heating, leaking toilet, windows not sealed, loose taps and door-lock problems—overall room quality is a notable weakness.

Generally spacious rooms but some complaints about old rooms and maintenance.

Rooms are clean but some are small or congested.

Some reviews indicated issues with cleanliness, including a cockroach incident.

Rooms are often described as neat and clean but there are repeated mentions of inconsistent housekeeping (some days rooms not cleaned) and carpet/room maintenance issues.

Some guests pointed out cleanliness issues, including worn mattresses and privacy invasion by cleaning staff.

Some rooms are tired and in need of refurbishing.

The location was generally well-rated, although some found it hard to find initially.

Multiple positive mentions: convenient/central location, close to shopping and event start points. However, proximity to student areas contributes to noise at night.

Multiple reviews praised the convenient location and easy access to necessary areas.

Perfect location, central and convenient.

Multiple reviews highlighted the host's friendliness and attentiveness.

Front desk and housekeeping are repeatedly called friendly, helpful and hospitable; 24-hour helpline/staff onsite praised. A few service failures (delayed Wi‑Fi password, occasional lack of assistance) are noted but overall service sentiment is strong.

Most guests appreciated friendly and efficient service from the staff.

Staff were exceptional, friendly, and accommodating.

Breakfast quality received positive feedback, but some felt portion sizes were small.

Little explicit commentary on food or F&B services; a few complaints relate to in-room appliances (fridge/microwave) affecting food storage/preparation rather than hotel F&B offerings.

Limited comments on food and beverage; generally not applicable.

Breakfast was superb with a good variety.

Basic amenities were noted; however, some issues were raised about the air conditioning.

Strong on security features, parking and smart entry systems; lacks in-room waste bins, safes, consistent TV access and some kitchen equipment. Biometrics/fingerprint access is convenient but has reliability problems for some guests.

Guests noted the lack of coffee in rooms and poor WiFi service.

Good facilities, but some amenities need improvement.

Overall, guests felt the value was good for the quality of the stay.

Several guests explicitly call the property good value or exceeding expectations for the price, especially for short stays.

Several guests mentioned the hotel being a good value for the price paid.

Good value considering the location and service.