RakutenSTAY FUJIMITERRACE HakoneAshinoko

The best part of our trip was staying here with our three young children. We stayed on the top floor. We enjoyed the treats and drinks in the fridge. The view, private onsen, foot bath, and sauna is an experience well worth every penny. Our family loves community and connection… you cant do that with Rakuten because they are purely transactional. However, you can find the connection with kind people in the community. Some parts of the place were dusty because I notice when I pay for a place. The beds were VERY comfortable and we had the best sleep in Japan at this hotel than any other. The accessible areas to explore by just walking out your door is perfection. We love this place so much and hope to return for a longer stay in the near future.

Immaculately clean and organized. Love the view of Mt Fuji from the large windows. Private Onsen overlooking. Mt Fuji was a treat!

As long as you can read an email or scan a QR code, you will be fine. Check-in and check-out process is easy. Location is great, a 7-11 is about a five minute walk. Free drinks in the fridge was a nice step too.

Apartment was nice, so good to have mineral bath and foot bath, very quiet & beautiful views of the lake. Shame no restaurants open at night in the area but 7/11 was close.

Wonderful place I never forgot to stay in Hakone.

The private onsen and the mt Fuji view was unbelievable! Right by a bus stop and a convenience store right across the street. Very spacious, 10/10 would highly recommend

Highly recommended - an awesome experience. Would return anytime. Private Onsen and foot bath, view of Fujisan, peaceful and beautiful lakeside village.

We absolutely loved all the room amenities and gadgets. The view was breathtaking. We would stay here again.

Beautiful lake view

Excellent hotel in terms of quality and size of room

Beautiful and romantic with views of Fuji if the weather is right (almost never, such is life). Excellent personal onsen (mini mineral bath), very romantic. Slippers, pyjamas, soaps provided. Even a telescope and star projector! The place is very spacious for a family with two kids. Big kitchen and dining and living room. Big balcony with private foot bath. Big projector screen and you can stream video to it from your phone. Not much dining in the area. In fact, all of Hakone hasn't much dining but here is even less. Big 7-11 nearby and you can get many breakfast items there. The two beds are in the same room so if you are with your children then after they go to sleep you will need to be creative. However, the apartment is big and the opportunities are plenty. No problem.

The most beautiful spot. I will be back. The property was amazing, the views and location perfect for a long weekend away from theo stress and heat of the cities.

Outstanding location with bedroom views of Mt Fuji. Impeccable condition of the unit! Great location close to the town.

Very beautiful view of lake.

Best accommodation from our recent trip

Really lovely hotel, the views are amazing.

Great property with view to Mount Fuji from the private onsen. The room is large and has a good sized kitchen and a washing machine. Location is close to 7 Eleven and bus stop. Kids loved the projector and telescope.

Excellent stay. Clean and confortable. Loved all the amenities. The onsen and foot soak were so relaxing snd the view was stunning from the patio. My kids loved the telescope and the galaxy night light. Loved the drinks in the fridge. Would highly reccomend. We were aware of the luggage storage issue, so we did the loop with our bags, a little annoying. But it was worth it, we loved this stay.

Amazing view and unique hotel stay. Loved the surrounding areas and walkability. Clean and safe. It does take a 15+ minute to check in because it is done virtually.

Amazing views, BEST location, neighbors a bit loud. The booking was for 10 but the rooms are a bit tight and small considering how beautiful and spacious the living space is. Overall STUNNING I

Amazing apartment hotel with hot spring hot tub and foot bath on the balcony. Breathtaking view of Lake Ashi, and even though qe

Great view of the lake. Private hot spring. Enjoyed the foot bath. All modern appliances.

Hotel was easy to locate, right beside a relatively big 7-11, major bus stops leading to various scenic spots, a lovely bakery and just a 2 min walk to Hakone Pirate shi port. The indoor onsen was a huge plus with spring water overlooking a tiny Mt Fuji if u happen to have a clear day. The electric grill at the balcony was a bonus too, but rem to bring your own meat fr outside Hakone, cos 7-11 or shops in vicinity doesnt sell any raw meat for grilling, other than microwaveable food. Space was huge, great for a family of 5, the mega projector screen was my kids' fav part of the house. Foot bath at balcony is perfect for kids who cant get used to soaking fully in an onsen. Only gripe was the balcony gets all wet during a rain, loads of moth around the balcony lights at night, especially on a rainy day, which may scare some kids.

Loved it!

We have traveled extensively around the world, and can honestly say this is one of (if not the best) accommodations we have experienced. The expansive layout and breathtaking views were nothing short of spectacular. We were pleasantly surprised with the high-quality snacks and drinks as well as conveniences that are not common place in other locations. We appreciated the security of the building as well as its proximity to locations we were intending to visit. We were initially concerned about the check-in procedure, however it was quite easy and the process was quick with the instructions provided. We can't recommend these accommodations high enough.

Basically the place has everything you need. Perfect for family, nice view of Mt Fuji and Lake Ashi.

We stayed in room 201, second floor with a fantastic view of Mount Fuji. I felt very lucky as I think other rooms on this floor would have an obstructed view due to the trees in front of the property. The apartment was well equipped but I would have appreciated English instructions for the washing machine and oven; if they were there, I didn’t see them. The onsen was lovely. I have marked the property down as it needs some tlc. The wallpaper in the loo is peeling off, and there is dust on the dining light fitting that must have been building for many months. An hour or two of someone’s time would have the room looking good again.

Whole family loved it, from the young kids to the grandparents. Very clean and well maintained. Rooms were a bit warm though

Location is excellent. Will suggest the trees on the facing the lake be trimmed so guests on the 1st level can get a better view.

Amazing place to stay with breathtaking views!!

amazing stay! We had our own private on and dry sauna. When we arrive, the fridge was stocked with drinks and snacks. I agree that a little bit more noise proofing would be good perhaps putting some pads on the bottom of the heavy chairs.

When I booked the place, it said I wouldn’t get a view of Mt. Fuji. When we arrived, we were in awe! The room we got had an amazing view of the mountain and hakone shrine. The only thing that we had an issue with was checking in. We had the online check in and had to do the check in on the tablet in the stay. We had trouble finishing the check in process due to the video call, but checking out was very easy!

This place is amazing! The room is incredible and the view of Mt. Fuji is unbelievable. The private onsen is a dream come true.

Amazing visit

Fantastic property in a great location

Best View to wake up to!

Stunning location. Everything was great. Check in was easy. View is incredible

The view from the room is absolutely unbeatable. The room facilities are also amazing.

Very nice hotel. Basically a one bedroom condo with lots of space and private onsen was amazing. Got clear views of my Fuji on multiple days.

the whole family like it a lot

Amazing retreat, with postcard view of Mount Fuji and Lake Ashinoko. One caveat is that the residence is unmanned, meaning that you can’t access to property, let alone drop luggage, until check-in time.

We loved all the amenities. The foot bath and private onsen were incredible!

Fantastic!

This was absolutely one of the best hotels I’ve ever stayed at. It is beautiful. Clean. Spacious. We booked a double room up on the third floor. We spent hours enjoy in the footpath, soaking in the hot spring bath, and relaxing in the sauna. I had a group of 6, 4 adults and 2 children ages 9 and 11. We wish we took more advantages of the extra amenities like for food. The toiletries, coffee and free items were amazing extras. I know when we come back we will book this place again. And definitely stay longer. This place was worth every penny. We got so lucky to have clear sky’s up until the day we left. We were also a very short walk to the bus depot and boat rides. A 15 walk to the Torii Gate and 15 minutes or so to the Hakone Check Point. Many places to get food within walking distance.

Most beautiful property - loved it!

Magnificent scenery, view of mt fuji sensational. Very luxurious and comfortable.

Great location, clean and modern property.

Loved the private onsen with the view of the lake and Mt. Fuji. Unforgettable.

Modern apartment with sufficient amenities. However, bedrooms do not have windows which would have been better. Otherwise, spacious living area and nice view

Beautiful property with amazing view, if you get the first floor, be aware that your view may be blocked by trees

Unbelievable night here. Views of lake Ashi and Mount Fuji the best you can get. Even from our personal onsen or balcony footpath. The kids loved watching a movie on the big projector while the parents enjoyed the view. Fridge full of free gifts of food, wine and beer plus soft drinks also. Nice touch. We absolutely loved it here. Caught the bus from odawara station which took about 55mins and the bus stop is just outside the accommodation (Hakone Shiso Mae). On way back 2 bus stops either side of building,

Indoor onset, pet friendly

An amazing view for the Fuj! what a great place in a great location. Comfortable beds, Heated floors, Sauna, real private onsen... Highly recommend! LOVED IT!

Nice property, Very high tech

The private onsen was a godsend! Lovely view of Mt Fuji and Hakone Shrine from the apartment. Outdoor foot bath was fantastic too. The kitchen was well-equipped and the dishwasher was a welcomed bonus for us. Even though the property was unmanned, the staff was extremely responsive and helpful when we had problems accessing the projector. We would definitely stay here again!

Had everything you need for a wonderful stay. The view of Fuji was amazing. Just grab some food from 711 (including cooking oil if you need it) and your set!

Very nice quiet town to relax, super short walking distance to port, 7-11, bus stop etc. personal onset with super great Fuji view.

1. The view! OMG! Mt Fuji!!!! 2. Very spacious, clean and modern!

Fantastic self-sufficient property with nice view of Mt Fuji.

All facilities are in good condition and easy to use.

They should reinforce the parking or signage for destinated parking. Our destinated parking spot was taken after we retun from dinner.

Personal sauna/onsen

Can’t beat the view for this place. I just really hope the in suite osen can be warmer or at least it can be like the foot bath, we can adjust the temperature to be warmer - especially in the winter

Took the lake view room and the view was breathtaking. Hotel was luxuriously equipped with everything we needed and more (we could hardly believe a telescope was provided to admire the scenary and stars!) Complimentary welcome sweets (white Mont Blanc cake), cheese, and a wide range of alcoholic and non-alcoholic drinks in the fridge made the stay additionally memorable!

This room has a gorgeous view of Lake Ashi and Mount Fuji. The view beats any other view of Mount Fuji including fuse from Lake Kawaguchiko and Lake Yamanakako. Simply stunning and one of the most gorgeous view of any hotel I've ever stayed in. I will definitely go back someday.

The view was amazing. Onsen was amazing. Wake up to view of Mt Fuji almost every other day, when it is not cloudy. 7eleven and Lawson is just a walk away. Bus stop is right next door. Only downside is the cleaning service was not provided on daily basis. Maybe we need to call them but we didnt bother to. Perfect stay, view and location.

A great location right on the lake in Hakone. Although it looked to be fully booked we did not see other guests and it was lovely and peaceful. We stayed for 3 nights and were fortunate to see Mt Fuji for two days of our stay. The onsen in the room was amazing, we used it twice a day or more, so relaxing. It could fit two people, and we loved how the doors opened up to look at the view. We were on level 2 and if you can I would suggest trying to get a room level 3 or higher as we did have some maple trees which partially obstructed our view. It was still lovely but you would have a clear view of the lake and beyond from the floors above. It was easy walking across the road to 7-11, or to the couple of restaurants in the area. The complimentary drinks and snacks was a lovely touch. We appreciated the in-room washing machine, and the big projector tv was great. A very relaxing place to stay in the middle of our Japan trip.

Very nice accomodation with your own private onson. Every mod con you can think of in the room including projector and screen. Great views from balcony. Restaurants close early in the area (like 6pm) so stock up grocery’s.

Exactly as described. One of the most beautiful places we’ve stayed. The view over Lake Ashi is fabulous, especially from the room’s Onsen. Everything we needed. It was perfect.

This place was the highlight of our trip to Japan. We had 4 adults and 4 children with us. It was amazing! Very close to the bus stop and 7/11 was 24hrs. Would definitely come back in the future. Received email 24hra hours before with the code to get into the building and room. We had no issues.

Loved everything about this property and all amenities. Especially the view. Only thing missing was an iron for clothes.

If you want to relax and have a bit of peace and quiet from the busy crowds of the city then Moto Hakone is the area. The accomodation was to our liking qe enjoyed the private onsen as well as the foot bath outside. Beautiful view of Lake Ashi and 12-15 min walk to the Torii gate of Peace. Easy check in and was easy to find. Would defs recommend for others!

The property was amazing! Stunning views and the amenities were all top notch. Highly recommend!

Absolutely stunning property, equipped with everything you need for a wonderful stay. The sauna & onsen over looking the lake was memorable. Convienent access to all major attractions, easy to get around and see the beautiful Hakone area

環境十分靚，對住富士山，唯一可惜溫泉水不太夠熱。有煮食用具，可自己購買食物打邊爐和BBQ,下次要訂2晚才夠時間好好享用所有設施.

Our kids loved the bath and proximity to 7-11

Absolutely loved the location right on Lake Ashi. However, no luggage storage which was a huge bummer as bus station had limited storage. We had a lot of difficulty using the washer/dryer without instructions in English. Overall, a great property.

AMAZING. Not a ton of food options during the week, but the hotel itself along with the views it provides is far worth it!

Loved this place definitely will be back!

Wonderful stay at this beautiful hotel. Easy checkin and check out with a tablet. Personal onsen was relaxing and just what we needed. We didn’t use the footbath but it looked good. Everything was clean and well maintained and easy too use. Location was perfect will a view of Mt Fuji. Completely worth the extra coin. Only criticisms is that the entrance sign could be more obvious, it was hard to see the small sign after a long bus ride and train ride. We couldn’t get the vending machine app to work but a good 7-11 was very close.

We were beyond impressed with our stay! The lake view was beautiful and looked exactly as advertised. The unit was very clean, modern, and spacious. We really appreciated and enjoyed the complimentary beverages (including alcohols), snacks, and even dessert cake! The only small hiccup was during the check-in process where after filling out all the information, we needed to be connected to a virtual agent for live verification. There was no agent available for about 5 minutes - we kept trying and was able to eventually connect with an agent, but it was a little panicky during those 5 minutes.

The property is in the very best location at Motohakone. Direct view of Mount Fuji the otherside of Lake Ashi. The checking in process was a lot better than some of teh reviews here. We got into the property easily and checked in with a tablet My only gripe is the inability store luggage at the property. the lockers at the bus station is close enough at 700Yen for a large locker

This room has it all! Great views, very clean, and the location is perfect. I really liked the extras such as the large screen projector for movies, onsen, snacks and drinks stocked in refrigerator, and all utensils. The entry instructions were very clear and getting into the building and room was a breeze. Highly recommend!

This was such a beautiful hotel. We stayed at some very nice ones during our trip to Japan and this was the most amazing of them all with gorgeous views of Mt Fuji and Lake Ashi. It’s hard to beat sitting in your private onsen with water from a natural hot spring while gazing at Mt Fuji. The room is equipped with every amenity making for a comfortable stay, including very comfy pjs. The fridge is stocked with some drinks and alcohol, at no cost. The large screen projector was great, even if we couldn’t access many channels/movies. Check-in takes a few minutes but it’s done through a tablet in your room. We got an auto-generated email a day prior to check in requesting passport info for each guest, which you’ll want to complete prior to arrival to make check in easier. The room number and access code to the room will then be sent to you. Once in your room, you will self check in using the tablet by the large screen. The check in involves taking pics of each guest and a call to a live person through the tablet who verifies the info. Check out is a breeze and is through the tablet as well. The Hakone Tozan Bus goes by the hotel, which is covered by the Hakone Free Pass.The hotel is about a 15 minute walk from Hakonemachi-ko, one of the ports for the pirate ship and where you can get a meal. If you’re looking for a peaceful and beautiful place to unwind, relax, have some respite and recharge, this hotel is the place to be. We wish we could have stayed longer than one night.

Fantastic view! Location is also very convenient.

Nice and quiet, cozy location. Easy access to Hakone attractions. Easy check-in and check-out process. Love the private onsen and the magnificent view

I like the property and it’s very comfortable to stay with family.

Beautiful hotel. Free Parking. Clean. Great view of lake and Mt. Fuji. Short walk to 7-11. Instructions for check-in sent the day before. Easy process and had no problems. Note that there is no hotel staff on site for check-in so you won't be able to send your luggage ahead of your arrival.

Stunning views of lake Ashinoko and Mt Fuji, very well equipped modern property.

This hotel was amazing… the most beautiful views, spacious, clean, loved the balcony and the onsen overlooking Mt. Fuji. Would stay here again. Great for a family trip or a couple stay. Arrived late night and didn’t realize the 7-11 was just 1 minute down the road.

We loved our stay here! Based on reviews, I made sure we had instructions for check in the day before, so everything went smoothly. The private onsen and view of the lake was AMAZING. We could see the the Hakone shrine gate from our living room. Extra food amenities in the frig for us was a great touch. Only glitch was that we couldn’t get the vending to work to refill coffee. But once our Japanese friend joined us, it worked on her phone. Restaurants close early in Hakone, about 5-6pm, so eat early or it’s Seven eleven (which we actually liked!) Wish we could have stayed longer!

The hotel was amazingly beautiful. We woke up to views of Mt. Fuji and Lake Ashi. The check in process was fairly easy with the tablet in room. Just make sure you receive the check in process the day before. I did not but made sure to email the property based on the reviews I read and they sent it to me to pre-register. It was a nice welcome with the cold drinks, snacks and sweet treat. We weren't sure about some items in the room but were able to communicate with staff via the tablet to sort things out easily. The 7-11 and bus stop were within walking distance of the hotel. I would totally recommend this property and want to stay here again!

Beautiful location and views of Mt. Fuji and the lake. Poor pedestrian access to the property from the bus stop on a busy road. “Automated” hotel with no staff per se. Communication via tablet computer. Private onsen with a view was really nice. Excellent amenities including food and drink were available.

Absolutely beautiful place with amazing views. I would live there if I could.

This property is self check in. There is no front desk and staff are few and far between. They are largely out of sight. We did not receive our entry code information 24 hours ahead as promised. Multiple calls and intervention through Expedia finally got us the information needed. Once we were in the room, the hassle was well worth it. Beautiful, spacious, and lots of amenities. Fridge stocked with free drinks and snacks. Private onsen in room. Very modern, high tech and immaculate. Would stay again now that we know the process.

Great hotel. Go to the local combini and buy instant noodle and precooked meat slices to make hotpot in your room. One issue relating to hotels.com. Hotels.com did not provide the necessary information for me to enter the hotel. But don’t worry, contact the hotel directly and you will get a Japanese support representative that speaks English. You can trust that the Japanese representative will diligently work to resolve your issue. They will issue you an email with room number and password. However, they will give you an estimate time of 1-2 hours. Just speak slow and they will understand you.

I didn’t the code to the door and since these places are unmanned I have 0 way into the building. I had to get help from another person staying there that happened to speak English to get me to the tablet for help. If that person hadn’t shown up I would have been stuck outside

Perfect view of Mt Fuji, and beautiful lake. Public transportation and taxis very limited.

Awsome location excellent views of the lake and Fuji (if the weather permits). Best place in town.

Everything. All amenities were so well thought off. The free drinks and welcome cake, the footspa on the balcony, the binoculars, the heated floors in the bathroom.