Alma Maya Resort - Riviera Maya

Alles Super Service, ultra-nettes Pdrsonal (wurden zum Grillen für die Angestellten mit eingeladen, kostenfreier Gtillabend), private Cenote! Wo gib es das?! Joshua und sein Hund Alma super, super host! Da wir früher abreisten, hat das Hotel Frühstück Paket bereitgestellt. Das ist echter Service.

Die Anreise!!! Haben ca. von Cancun 2h gebraucht. Zuerst nach Google Maps gefahren. VÖLLIG FALSCH! Man darf est an der Abfahrg Quinones Google einschalten! Danach geht es ohne ein einziges Schild mit ca. 15 km/h eine Buckelpiste ohne Schilder 30 Minuten durch die Pampa, abenteuerlich. Also es fehlt nur ein Schild. Alma Maya Resort!

An interesting concept, but not quite for us. The 40-minute drive down a rough dirt road sets the tone — remote is an understatement. Arriving to find you're the only guests there is genuinely unsettling, and that uneasy feeling is hard to shake even though the staff are friendly and the facilities are nice. The food was good and the people were kind, but being completely alone in the middle of nowhere killed the vibe. If you're going, bring a big group — otherwise it's just a bit too eerie to enjoy

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Everything was amazing. The staff the food the property the room!

It was a wonderful experience . There weren’t any other guests for the 2 nights we were there . We had the cenote to ourselves . Jason was a fabulous host, charming and kind …. and his cooking was incredible . We loved watching the coati and grey foxes at dinner .

Some may find the experience too remote but we loved it

Tout est parfait, merci inifiniment à Jeason, Roberto et la petite Alma !

La route pour y accéder, il faut obligatoirement louer une voiture, mais ça vaut le coup !

We booked this place expecting a peaceful stay in the jungle near a cenote. Instead, the experience felt unsafe and very misleading. The last 7 km to the property are on a rough dirt road with deep holes and large puddles, taking around 40 minutes to drive. We were afraid of getting stuck or damaging the car, and this was not clearly communicated in advance. Upon arrival, we were met by two people. One appeared heavily intoxicated, which immediately made us feel unsafe. The other person did not speak English and stayed in the background, making the situation feel unclear and disorganized. Two hours before arrival, we received a menu with many food options, so we did not buy food beforehand. At the property, we were told that the only available food was rice with chicken or fish. We were also the only guests, which added to the feeling of isolation. Because we did not feel safe, we left immediately, despite it being dark and having to drive back on the same dangerous road. Our request for a refund was later refused, and the explanation was just so off. This review is meant as a warning to other travelers. Important information about access, safety, staffing, and food was not disclosed. Had we known this, we would never have booked.

Beautiful location and surroundings. Perfect if you love nature and quiet. Extremely well-appointed room, with luxurious toiletries and even bathrobes which were great for popping out to the cenote for a morning swim. Delicious food for both evening meal and breakfast. Great personal service from Jorge who was the perfect host and even took us on a tour of the whole property. I would strongly recommend staying here, but only if you don't need bars and nightlife! We loved, just for that reason... The directions were excellent, just make sure you print them out or save to your phone as there is no internet or phone signal in the area. Best to arrive before dark or it would be hard to find. We really hope to return.

It was perfect

The property was amazing, the pods stunning and the location was so peaceful. We were welcomed by such a friendly team and they provided us with a lovely dinner and drinks. The dining area is such a beautiful spot. They cooked some separate food for my sister who has a nut allergy. The private cenote was amazing, we explored that in the morning. We were sadly only there for one night and arrived in the dark, so seeing the space in the daylight was even lovelier! The rooms are furnished beautifully and so so comfy. The privacy is also nice between each pod. Breakfast was also lovely.

Not the property but you do need to be prepared for the road in. We all were so it wasn’t a problem!

The place has a real jungle feel, and we had the cenote all to ourselves before other guests arrived the next day. The staff are incredibly friendly and accommodating. They’re happy to let you arrive early or relax in the common areas. The food was excellent too; I especially loved the prawn tacos and the fish of the day for dinner. Really love the bubble and it was a very unique experience. They provide the yogo classes for retreat in the morning.

The road is a bit bumpy for about half an hour ,hopefully, as more properties develop in the area, the road conditions will improve over time. The hotel provides the correct location, but Apple Maps can be a bit confusing and led us to the wrong spot, while Google Maps guided us accurately. Hopefully in the future, road signage from the hotel would make arrival even more excellent.

Prachtige locatie! Je begeeft je echt in de jungle. Ontzettend lieve mensen en heerlijk gegeten. Het huis heeft alles wat je nodig hebt en ziet er mooi uit. De bedden waren heerlijk zacht!

Het pad er naartoe. Zoals bij andere recensies ook staat: ongeveer een half uur lang een pad met diepe kuilen. Wees daarop voorbereid. En volg goed hun aanwijzingen voor de route (wij hadden dit over het hoofd gezien en waren verdwaald).

Le lodge est situé en pleine jungle, vous y accédez par une piste un peu cabossée. Si vous cherchez à vous ressourcer et vous connecter à la nature c est le bon endroit. Vous pourrez profiter du Cenote très bien aménagé. Les plats cuisinés par George et Jason sont excellents et préparés avec des produits frais. La literie est tout simplement parfaite. Vous pourrez stationner votre voiture à côté de votre cottage.

Prachtige locatie. Super leuk, goede faciliteiten en heerlijk zachte bedden. Personeel is super gastvrij en het eten was lekker.

De weg er naar toe is onverhard en met grote kuilen. Houd hier wel rekening mee. Ik zou aanraden om wel overdag te rijden en niet in het donker. Dan is het prima te doen.

Μοναδική εμπειρία διαμονής, κυριολεκτικά μέσα στην ζούγκλα. Καθαρά δωμάτια και όμορφοι χώροι.

Το προσωπικό έμοιαζε ασυντόνιστο ίσως λόγο έλλειψης προσωπικού, παρόλα αυτά ήταν ευγενικοί και εξυπηρετικοί. Δεν μας έδωσαν επιλογή στο πρωινό.

Mitten im Dschungel. Super cooles Restaurant und tolle Bubble als Zimmer. Das Hotel hat 'ne eigene Cenote, um zu baden. Perfekt, um komplett abzuschalten und zu relaxen. Das Essen ist auch super lecker und wir wurden von Jason super betreut.

Die Strasse zu der Unterkunft ist sehr schlecht.

Un bel endroit de calme et de méditation ! Il est très important de dire qu’il y a 10 km de piste avant d’arriver et qu’il faut un SUV au minimum pour faire la route surtout s’il a plu ! Après ces 10 km2 vous ne serez pas déçu par la sérénité des lieux … méditation ressourcement ? Endroit idéal

Rien …sauf pas vu d’animaux

Erg mooie afgelegen locatie, erg vriendelijk personeel en lekker eten.

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Nada

NOS FUIMOS A LOS 30 MINUTOS DE LLEGAR, literalmente. Me he quedado en muchísimos hoteles de todo tipo, y es la 1a vez que me ocurre algo así. No logro entender cómo este alojamiento tiene tan buenos comentarios, pero no lo recomendaría a nadie. Para llegar hay que recorrer una carretera de barro llena de baches durante 30 minutos, con la tensión de pensar que el coche podría quedarse en el barro en cualquier momento, y sin tener cobertura en todo el camino. Creo que esto bien merece que se explique en la descripción del hotel bien claro. Al llegar, el complejo estaba cerrado con cadena y no tenía ningún cartel que indicase donde estabamos. Un hombre nos abrio la puerta, pero nos sorprendió ver que llevaba un cuchillo en la cintura...no es la imagen que uno espera al llegar a lo que se supone que es un resort idílico. Una vez dentro, no habia más huéspedes, todo estaba vacio, desangelado, sucio y muy diferente a las fotos que anunciaban un lugar paradisíaco. Solo habia un joven que nos hizo un tour por el resort, indicando que en ocasiones hay tarantulas, escorpiones o serpientes que pueden aparecer en la habitación. Entiendo que está en medio de la selva, pero creo que si tapando los agujeros de la habitación con mosquiteras podemos evitar la picadura de un escorpión, no es pedir demasiado. Tras el tour, no quisimos ni ver la habitación ya que no nos sentiamos nada a gusto en el lugar, y nos fuimos.

Unglaubliche Begrüßung von Jason durch ein Ritual zur Reinigung. Kurz danach kam ein riesengroßer blauer Schmetterling um die Ecke. Einfach atemberaubend. Wenn wir dass gewusst hätten, welche spezieller und spiritueller Ort dass Alma Maya ist, wären wir mindestens zwei Nächte geblieben. Sehr leckeres Essen im Restaurant, liebevoll von der Köchin zubereitet- wir bekamen dann noch einen Kuchen aufs Haus serviert. 10/10!!

Toller Ort mitten im Dschungel. Sehr spezielle Lage. Ein Erlebnis wert. Man muss sich einfach bewusst sein, dass die Anfahrt dauert und über eine holprige Strasse führt. In der Dunkelheit umso mehr.

Die Zimmer sind etwas in die Jahre gekommen resp. wahrscheinlich schwierig zu unterhalten im Dschungel. Kein Warmwasser am ersten Abend.

Le point fort de cet endroit, c'est son cenote privé, mieux aménagé que sur les photos de l'hôtel.

Cet hôtel semble avoir connu son heure de gloire il y a quelques années, plusieurs points nous ont déplu: - on nous montre à l'arrivée un sauna mexicain et une salle de yoga, mais ceux-ci ne sont proposés qu'aux groupes. Pourtant nous payons le même prix. - on nous envoie un menu lors de la reservation avec des options pour le petit déjeuner inclus. Sur place, pas de choix disponible, ce sera fruits et œufs. - le soir, pas de bières disponibles et le restaurant n'est vraiment pas convaicant. Pire guacamole du séjour (avec des poivrons, et pourtant le plus cher). Les plats sont en quantité minimum, et aussi chers (les prix sont affichés en dollars sur le menu) La piste de 7km nous oblige pourtant à manger sur place. - l'attraction principale de la chambre est sa baie vitrée, mais elle n'est que rarement lavée - je mentionne aussi la piste de 7 km pour arriver sur les lieux, difficile avec une voiture qui n'est pas surélevée

Le lieu est exceptionnel, perdu dans la forêt tropical avec la cenote privée. Une pure merveille

Juste pour la route il faut une bonne voiture car la voierie est très abîmée

Die Häuser und auch die Anlage sind was sehr besonderes. Die ganze Anlage lädt zum entspannen ein und lässt einen wirklich erholen. Alle waren zudem sehr bemüht und immer erreichbar. Auch die Anreise mitten in der Nacht war möglich. Das Essen war wirklich fantastisch. Wir konnten jegliche Wünsche äußern und wurden mit den Gerichten überrascht! (1000 pesos pro Person/ Tag für Mittagessen und Abendessen).

Die Anfahrt ist, wie bereits von vielen beschrieben, mehr als holprig. Wir haben ca. 45-60 min gebraucht (wir hatten keinen Jeep), weshalb wir uns auch dafür entschieden, uns während unseres gesamten Aufenthalts nicht von der Anlage zu entfernen. Es lagen leider viele Haare auf dem Boden als wir ankamen und im Bad hat es leicht geschimmelt. Es gab zudem kein Angebot für Yoga/ Meditation, da eine Lehrerin fehlte. Einen längeren Aufenthalt hätten wir uns daher nicht vorstellen können. Für unseren Aufenthalt hat es jedoch gepasst!

L’entorn

L’accés és complicat, no hi havia aigua calenta i la quantitat de l’esmorzar justa

Me encantó absolutamente todo . Es un lugar mágico , el personal muy cercano, familiar , atentos, un 10 de 10 todo !

l originalité

la piste d accès

L'endroit se mérite. (7 km de route chaotique). Mais une fois sur place, c'est le paradis. L'hébergement est insolite avec son petit bassin perso.Le cadre ,au milieu de la jungle avec sa cenote, est incroyable. Le personnel est au petit soin, le petit déjeuner et les plats excellents et les cocktails de Jason notamment le mezcalita sont à tomber. Mention spéciale à Jason qui est une personne très agréable qui sait faire aimer le Mexique et ses mets.

Il faudrait nettoyer les marches de l'escalier du cenote qui sont très glissantes

L’hébergement se situe à 7kms de la route, au milieu de la forêt. Les logements sont très originaux, intimes et confortables. Le notre était en dur. Il en existe des gonflables. Il est possible de se baigner dans le Cenote de l’établissement. Nous avons également bien mangé et le personnel est très accueillant. Nous avons eu la chance de bénéficier d’un dîner spécial concocté par un chef de Cancun, Octavio Santiago.

Le petit déjeuner pourrait être plus varié.

Wat een unieke plek en wat een vriendelijke gastheer!

De weg ernaar toe is toch wel een dingetje, onverhard 7 km lang. Een weg vol keien en kuilen.

Neskutečný přístup personálu. Čekali na nás do 23:30 ( zpoždění letu) uvařili nám večeři . Velmi ochotni. VsE ukázali. Krasne, čisté. Relaxační. Dokonale.

Nic nebylo.

The place and stuff and nature were even better than on the photos and descriptions! I’ve already recommended to my friends because I loved Alma Maya mucho! Thank you so much!

Just be careful on the road to the place

Alma Maya is a hidden gem, away from the crowd and busy Cancun. The place is beautiful, with lots of green and fresh air around. Our room was amazing, very private and with all the ammenities to have a well-deserved rest. The beds are incredibly comfortable. The food we had during our stay was very tasty. We also used the gym, the lovely private cenote and the meditation room, and on our last night we had a firepit. The staff is incredibly kind, helpful and attentive. All in all a great stay!

The road leading to Alma Maya is not ideal, but that's the beauty of this hidden location. We hired a transport which took us from Cancun airport to Alma Maya, and it was a +1hr drive. However this is an expensive option, given the distance and the road conditions. It's best if you can rent a car.

We loved the nature, the space designed for the dome, and the cenote. The massage was good and was reasonably priced, more than what I paid would had been too much. However, I was given a massage menu with prices and then they wanted to charge me more. Other than that, the place is great to disconnect from life routines and reconnect with your partner and relax. It’s a beautiful place and the dome is 1000% times better than the bubble. The jacuzzi water is water from the cenote so it’s going to be cold, but we got our feet in. Cristian the manager of the hotel was amazing and will take care of you personally during your stay. He made sure our stay was outstanding! The food was great but the menu is limited and given the location of the hotel, it’s hard to venture out for lunch or dinner. It’s a must have experience to stay here at least one in a lifetime, we would love to go back. 2 nights was a good amount to enjoy the place.

The amenities listed on the list such as bum fire and Mayan dance show was not even mentioned when we got to the property. I asked for a sound bath and I never heard anything about whether it was available or not. The restaurant menu needs improvement on variety; they could benefit by adding seafood and by having different dishes for lunch and dinner, as of now they have the same menu for lunch and dinner and it’s limited. The road to and out of the hotel is dangerous and extremely rough with lots of potholes and you can drive 5-10 miles per hour because it’s so bad. On our way out we got a flat tire and we had to drive the car like that until we got to Puerto Morelos because that is the closest town where you can find a place that could fix it and $10 later to get it fixed.

Great staff and excellent value for money. This place was a perfect little oasis in the jungle. Recommend the chilaquiles and the arrachera tacos!

As others have mentioned, the road in can be challenging if you’re not used to driving off-road. We soon got the hang of it though! Wish they had a dehumidifier for the rooms - sometimes our room got quite musty.

We were looking for a stay in place closer to Cancun airport hence we suppose to go back to the next day. Somehow I found here and it really amazed us. The resort is in jungle, it has its own private cenote. You are in a nature with amazing vibe surrounded. We really enjoyed our time in Cenote. Staff was so polite and helpful. We also had breakfast and dinner there, meals were so delicious. I always wanted to try to stay in bubble hotel, and my dream came through. We stayed in bubble hotel with small private pool in front. I was absolutely amazed. I really recommend this place.

To reach to this place there is a small 20 min ride road. It was quite ruined. There were big holes, no asphalt at all. Driving there was like driving in a rally. We had SUV and eventhough we had SUV it was uncomfortable to drive.

My wife and I stayed 2 nights at Alma Maya and truly loved it. Everything was perfect.

The last few kilometers are a bit challenging but it makes the experience even better, in my view.

This amazing secluded gem is worth all the effort to get to. The staff, Christian and America and their team, and the food were incredible, catering to my every need. I even asked for a bucket and rag to wipe down my car, and they washed it for me the night before I left. They will blow you away with kindness. It is a beautiful and tranquil escape—just do it!

Very peaceful, the perfect getaway....in the jungle. Christian and his team were great and very helpful.

Had to leave!

Once you arrive it is very peaceful and safe. The room is very private and clean, the bed is comfortable, and the food at the restaurant is excellent. The private cenote is full of fish so it's not very clear. There is a wooden walkway at water level so you can check it out without swimming.

The main thing to know is that the hotel is down 7km of unpaved road in fair to poor condition (some sections are fine, but there are many large pits and potholes, some rocky and some muddy). A SUV is highly recommended. The staff is small and needs to multitask so don't expect restaurant-level service when you dine. The menus are only in English with prices in USD, but none of the staff speak English so there was some miscommunication.

Alma Maya is one of most unique places I have ever stayed at. There is an aura of tranquility and a special atmosphere that permeates the property. My husband and I just returned from our 5 day stay, and it was amazing. The private cenote is beautiful, the domes are wonderful to stay in, with complete privacy and cloud-like beds. The food is fresh and so unique - regional recipes and ingredients are used with a real flair. Off-site trips and on-site massages were arranged for us. But it is the staff at Alma Maya that makes it so special. From the time we arrived, everyone we met went above and beyond to create a special experience for us. Jorge, Cristian, America, Paulina and the rest of the staff went out of their way to make this a memorable trip for us. We hope to return again! If you go, just be prepared for a slow bumpy 25 mins or so of dirt road into/out of the property, and factor that into all your plans. We rented a stick shift tiny car from Localiza in Cancun and it was perfect. Try to arrive during the day, and spend at least 2-3 days there. The massages arranged for us were very good, and they also offer some unique ceremonies related to the Mayan traditions of the area that we’d love to try next time. Our day trip to Puerto Morelos and a guided tour to Tulum and Coba (arranged by our concierge Paulina) were great, but returning back to Alma Maya made us appreciate it even more. Bring a book, lie in a hammock, and enjoy. It is a special place in the Yucatan!

We had such an amazing time at Alma Maya Resort! The road leading to the Resort is quite challenging. But once there, everything was perfect. The private cenote and the sounds of the jungle were amazing. The room was really cosy and the beds were very comfortable. The food was absolutely delicious and the staff was so attentive and super friendly! It was absolutely worth the price and the difficulty of getting there.

Nothing. All was great. Keep in mind, that the road has massive potholes. We rented a SUV and that seemed like a good choice. I would not try it with a small car.

Staying at Alma Maya was an unforgettable experience! From the moment I arrived, the warmth and attentiveness of the staff made me feel completely at home. The hotel’s design is breathtaking, blending modern luxury with authentic touches that capture the spirit of the region. My room was beautifully decorated, impeccably clean, and with a bed so comfortable I slept better than ever. The amenities were top-notch, and the overall ambiance was peaceful yet vibrant. Alma Maya is truly a hidden gem, perfect for those seeking relaxation and a connection to the local culture. I can’t wait to return!

The whole experience and stay was a 10/10. Everything summed up from customer service, to cleanliness, to taste of food, to the great atmosphere, and overall the entire hotel made the experience the best stay we have had. Can’t wait to return

The night we spent was magical. From the moment we arrived to the moment we left, we were treated like family. All staff was warm and welcoming and always there to attend to any need. The room was clean and well equipped!

It was an unforgettable experience. The property is stunning, surrounded by lush greenery and peaceful vibes. The rooms were beautifully designed, blending luxury with nature. The staff was incredibly attentive and made sure every detail of our stay was perfect. We loved the serene atmosphere, it felt like a true escape.

WOW! My stay was like finding paradise. The location is perfect, tucked away in nature for complete tranquility. The accommodations were spotless and full of character, and the food was exceptional. It’s the ideal place for anyone looking to unwind and connect with the beauty of this resort!

What an amazing experience! The atmosphere is wonderful. Truly a great experience for my wife’s birthday celebration. Couldn't have asked for better. Would definitely recommend!

Our time here was absolutely unforgettable! The staff went above and beyond to make every moment special. Love spending time there with everyone! The panoramic room is amazing!

The service here is unmatched. Staff really care about your experience. The resort is clean and well cared for. It was my first visit to Alma Maya and it was amazing! This was an experience of a lifetime and will definitely be back!

This beautiful resort is perfect in every way. Everyone we came in contact with greeted us and made us feel welcome. Excellent room! Lovely amenities. I will definitely be back!! Thank you for the great night sleep

The time spent by my wife and I was pleasant. We were relaxed and healthier after our visit. I never imagined this place to be a very beautiful place until i was there with my wife to celebrate my 50th bday. We will come back again

Great stay - very calm and relaxing. The resort was clean and staff was incredible. Great service and amenities. This place is magical ✨

I recently stayed at Alma Maya, and it was an unforgettable experience. From the moment I arrived, I felt like I was stepping into a hidden paradise. The staff went above and beyond to make the stay special. They were warm, welcoming, and always eager to help. Everything was clean and comfortable, and you can tell a lot of thought went into every detail.

It was the perfect blend of relaxation and natural beauty. This resort offers a unique, off-the-beaten-path experience. The room were wonderful and comfortable! We had a lovely stay!

Definitely would come back. Hotel was great, clean, very accommodating. We met so many amazing people and staff members. It was truly an amazing stay and couldn’t ask for a better time on vacation. Thank you!

We celebrated our wedding anniversary and it was awesome. The resort was beautiful! The views were breathtaking! The people there are so nice and i felt very welcomed. I highly recommend. I give everything a 10/10. Would definitely stay there again!

The hotel is truly amazing, they have everything you need in one place. Food is good, drinks are quality. The environment is really welcoming and relaxing, and the staff goes above and beyond to make your stay enjoyable.

This hotel is the perfect place to stay. Looking out of our room is like looking at a post card. Viewing our selfies they look like fake backgrounds because the scenery is so breathtaking. The facilities very spotless. Definitely a highlight of our stay. Can’t wait to come back!

Great atmosphere, great rooms with great views. An excellent place to vacation and we will definitely be back. The food and drinks were wonderful! My absolute favorite.

Beautiful view, very clean, and amazing people that work there. Thank you for making our vacation comfortable, clean, safe and relaxing. We had so much fun.

The level of service and attention was amazing and way beyond the price.

No complaints

I loved that from the moment you arrived you felt like family. The staff was so kind and welcoming. They show you around the grounds to the yoga chalet, outdoor gym, private cenote and the beautiful outdoor dining room and lobby. The service was fantastic and they anticipated your needs before you could even ask for anything. The food was delicious. Highly recommend the steak tacos. There is a calm and spiritual presence about the place and you’re surrounded by nature. I LOVED watching the tiny fox run around outside of our room at night, beautiful butterfly’s and some cool insects. The rooms are comfortable with everything needed, the plunge pools outside the rooms were so lovely to cool off and the private cenote is unbeatable. The water was cool and refreshing. They provide life jackets and pool noodles for you to use if needed. I cannot say enough great things about this place. I will definitely be back.

From the first moments we arrive until the moment we left Yannin and her team treated us wonderfully. They made a special effort to help us celebrate a family birthday. It was a truly fantastic guest experience for us all. Nothing was too much trouble, they made great vegetarian food for us. The food there was first class.

Alma Maya cannot be faulted.

The resort is great, unique and new. The staff really goes the extra mile throughout the entire stay. The room itself is very modern, clean and comfortable with all the amenities needed. The bubbles are private so do not worry about that. The amenities offered are very unique as well. The restaurant offers very good and simple food prepared there. There are also a few board games and a pin pong table to play while being there. The cenote is quite incredible, only for the guests. When we were there we had the cenote all for us which was an incredible experience. There are other services offered which we did not have time to try. If you are looking for something different and outside the chaos of Cancun this is really a nice place to stay.

Only two things to note: 1. It is not too easy to reach the location with a normal car. You might prefer to get transport to the accomodation or get a SUV. I think it rained in the period we went so the wholes in the ground were quite large and it took us a long time to reach the hotel. For sure do not recommend to travel after sunset. 2. It does get a little humid in the rooms at night.