Otro Oaxaca, a Member of Design Hotels

Great location and architecture

Rather small rooms

It’s a very unique property, beautiful and makes you feel like you’re staying in a piece of oaxaca history. Very soothing vibe and in an EXCELLENT location. Everything you’d want to do or see is right there or within walking distance and most tours pick up in the area, as well. The breakfast is beautiful and the staff is kind and attentive.

The swimming pool isn’t as luxurious as it looks in the photos and is not set up with towels, et cetera. The furniture up there is a little bit worn - doesn’t make you want to lie down on it. But you really don’t go to Oaxaca to sunbathe so not a big detractor.

Me parecen chicos los dormitorios Con un escalón enorme para ir al baño Muchas escaleras!!!!

The location was excellent. The design of the hotel was stunning. The view from the rooftop swimming pool was great for sunbathing and the complementary hot ceynotes was an excellent touch. They also even provided me with a cake for my birthday.

The service wasn’t too friendly. For the price it was difficult to get added extras in your room - for example I asked for a kettle, some moisturising lotion and some scissors and didn’t manage to get all 3 after asking a few times. Cappuccinos were also extra and the complementary breakfast was limited.

The location, vibe, facilities and the staff. Everyone was really friendly and the cenote was such a great way to get into the vibe of the is hotel. It’s in a fantastic location within walking distance of everything you want. Couldn’t have been happier.

The pool was closed for reno when we were there just our room at a hot tub on the roof so still a win :)

The Location is the unbeatable. This is what you pay for. Everything was also very clean.

The toilet has no ventilation and and the door leaves a lot of space to the bedroom. The shower does also not have ventilation which leads to a moist and uncomfortable smell in room 13. You can open a window, but for the price it feels uncomfortable. The breakfast for $350 USD a night was disappointing. There is a very small selection of things and everything costs extra. A coffee Americano is not included, a bacon on the chilaquiles is extra and it doesn’t feel inviting to breakfast. The quality of the food - knowing Mexican food - tasted boring and without taste. Also the staff in the kitchen seems annoyed. Even though the waitresses care, they are overwhelmed with the work. We ordered two green tea and got one tea and one coffee, and there was only 4 people at that time in the restaurant including us. There is a good potential, but staff seems annoyed by tourists and overwhelmed with tasks. For that amount per night you clearly pay for location - typical boutique hotel on their way.

Ausblick von der Dachterrasse

Mini-Zimmer, Einrichtung im Youth-hostel Stil, extrem hellhörig (sowohl vom Treppenhaus, als auch von der Toilette, die im Zimmer hinter Holzverschlag versteckt ist). Toilette mit Abluft zum Zimmer.

スタッフの方々の対応が良かった。 大きなお風呂を貸切で利用出来る スパはかなりおすすめです。

Location is great and staff are friendly

The rooms were a bit small so its just enough for 1 or 2 people with a bit of space for bags

Staff was nice.

Property is not well maintained, the rooms lack comfort and convenience at the bare minimum. Bathroom has a smell even the odor spreads in the room. We had booked 2 rooms, both had same issues. Food is less than basic, breakfast is not recommended. Overall the staff is nice and tries to be helpful but unfortunately the property lacks everything, and is overrated in my opinion.

The architecture, the decor details, the cenote

Very MINIMAL breakfast. There was 1 girl at the reception with a funny name that was not particularly welcoming.

Otro is absolutely the hotel to stay when in Oaxaca. The architecture is incredible, the rooms are beautifully designed, there are interesting angles everywhere and the pool is a great plus. This hotel even has its own man built cenote. Will definitely stay here again when in Oaxaca.

As in all hotels of Grupo Habita, the breakfast buffet is minimal. Staff at the reception is 50-50 , you can either get very lucky or not at all.

Amazing view, nice breakfast, friendly staff.

I booked Saturday and Sunday nights and was mostly looking for somewhere with a pool I could relax and read a book and have a cocktail. Unfortunately on both late afternoon and evenings the pool was closed for a wedding party, which was pretty noisy. I did go in the pool once in the daytime but there is no shade so the best time to go up there is the late afternoon and evening (when it was closed for a private party). I don’t think it’s fair to take away the main attraction from a customer to hire the venue out for private parties and I would haveg stayed somewhere else if I’d known.

Fantastic hotel. Decor is phenomenal, roof terrace has incredible views, cocktails are first class and the service is impeccable. Rooms are spacious. There's no car park but they'll park your car for you so there's no worry. Location is 10/10.

Breakfast could have been better - limited choice.

1) location 2) rooftop pool and patio 3) hot pool cenote 4) welcome fruit plate 5) leather curtain (weird!) 6) parking

the room is not very comfy: bed is pretty hard (more like a japanise trend), window was seen through cafe (no intimacy), overall room space usage is strange

Support from Adalmina was amazing

Amazing location and beautiful modern Mexican architecture, great people, nice food…what more do you need? Underground pool and steam bath was a great experience included in our deal. Rooftop pool and views are stunning. We would love to come back - thank you, Otro team

For us it was ok but the pool is cold, few people use it I think. The rooftop need shade, umbrellas? another reason why we where always alone? The architecture needs a lot of maintenance, a job to be done, you see some parts suffer. It’s an expensive place so you expect a lot of :-)

Excellent Service, location and city

Great location. Bathroom and some towels smelled really bad, which affect the room.

Lovely design throughout.. Staff helpful at every turn and always with a smile. Breakfasts were lovely and the view from the rooftop in the evening is beautiful, especially with a cocktail. Private use of the 'Otro Mundo' pool is well worth booking - make the time.

The staff is great but very unlucky to work in such a bad hotel.

DO NOT GO TO THIS HOTEL IT'S A SCAM Lack of soundproofing: We were disturbed by noise throughout our stay, including hearing every door opening, footsteps in the hallway, and noise from nearby planes. This level of sound disturbance is unacceptable for a hotel of this price range. Inadequate lightproofing: The bedroom door did not reach the floor, allowing constant light from the hallway to seep through all night, significantly disrupting our sleep. No hot water: We had to wait over 15 minutes for water that was only lukewarm at best. Persistent unpleasant odors: There was a strong, constant sewer-like smell in the bathroom and toilet, which made the environment uncomfortable. Unacceptable room conditions: The first room we were offered did not have a proper window and was located directly beside the reception, leading to noise from both the front desk staff and the loud music played there. Overall amenities: the rooftop was way smaller than on the pictures and the pool was not clean thus unusable. The breakfast quality is not at the quality standard you expect for the price and located in the reception area which does not feel welcoming.

The location, underground cenote and rooftop pool & bar were fantastic. Service was very attentive and friendly too. Breakfast included.

This is a cool property in a great location, but it’s not a five star hotel. Firstly the breakfast is very limited in terms of what is included. The rooms are clean but not particularly comfortable or high end. The general design aesthetic is cool but impractical, the cast iron stairs are noisy and the steps down to spa are precarious and nothing is very comfortable (despite looking trendy). The location is perfection and the staff are kind and attentive. The air conditioning is dreadful - didn’t work effectively and made a dreadful noise. There is also some kind of extractor fan in the main court yard which is disturbing. Overall i wouldn’t recommend given price.

Beautiful property and you couldn’t have a better location! Rooms are spare, but adequate.

Beautiful design and taste!

Very loud neigboorhood.

Design, colors, terrace pool, bbq long table area, decoration, atmosphere, location, materials, interiors.

Bed corners are dangerous to get hurt. Steep stairs to walk. There is not an elevator in the hotel. Water and sauna were cold.

Loved the spa and massages. The staff were very helpful and friendly.

Very new, super friendly staff, beautiful rooms, wonderful location, swimming pool on top of roof lovely. A real haven in busy Oaxaca

The architecture of the place was incredible

Convenient location - apart from the fact taxis cannot drop you outside the hotel & you have to wheel your cases over cobbles in the blazing heat.

There are hotels to avoid and there are hotels to recommend. Sadly, Otro features in the first category. Why may you ask? Well, it is advertised as a design hotel. Design certainly features, but not in a good way. The minimalistic set up results in discomfort, rather than the opposite. Bare walls, tiny rooms, hard beds, bunker-styled shower rooms, cold water just when you want a hot (or at least warm) one in time to walk out for dinner. Despite raising the hot water problem with reception (I note this is a recurrent problem according to other reviewers), no improvement was made during our 4-night stay. The rooms are cramped in the extreme. The first room offered us had a tiny window and smelt. We were offered another with a view of a brick wall. The second choice provided us with a view over the roof of the bar area. There are no coffee/tea facilities or slippers in the room, the storage space for clothes is inadequate and the WiFi more miss than hit. Furthermore, the loo directly faces the bed, two steps away from your feet. The door (such as it is) folds in on itself, so nothing is left to the imagination sound or vision-wise! The rooftop area has absolutely no shade and the pool was rather 'green'. When I brought these constructive observations to the attention of the staff, whilst apologetic and entirely pleasant, simply did not sort anything out, in fact they rather adroitly side-stepped the issues raised. One excuse for the lack of shade given was the fact that there could be no sunshades since the hotel is in a historical area. An interesting comment in the light of the fact that nearby venues have tasteful shades adorning their terraces. To make matters worse, when one did go up to the terrace for a breath of fresh air in the early evening, the maintenance staff appeared, sanding down the wooden tables & re-bedding the planters. Not conducive to some peaceful early evening relaxation.

The location is amazing and the architecture is very memorable, once you get used to such a different style of hotel it really grew on us. I would really recommend the hotel as long as guests understand what they are getting.

Just need to provide a few more 'creature comforts' such as better lighting in the rooms, more space for clothes, slippers etc...

The location was excellent. The service is excellent. We got an upgrade.

The room was not so confortable. A lot of light get´s in the room. The shower wasn´t working properly and it was impossible to control the water temperature.

No sirvió el aire acondicionado en toda la noche, las camas son muy bajas y tienen una pesima iluminación

great location.

my room was beside the stairs going up to the pool / rooftop. I could hear every step as the steps are made put of metal.