Holiday Inn Lampung Bukit Randu by IHG vs Similar Hotels

Spacious and well-furnished rooms, but some complaints about bad smells.

Rooms were described as spacious, clean, and comfortable.

Rooms were spacious, elegantly designed, and comfortable.

Rooms are generally described as good, comfortable and well maintained, but at least one report of an outdated suite with a persistent odor reduces the room-quality score.

Rooms were comfortable and clean, but issues were noted with the bathroom odor.

Some reviews mentioned that cleanliness could be improved.

The room was clean, but some concerns about housekeeping were noted.

Generally reported as very clean and tidy across multiple reviews, but one guest reported a strong unpleasant odor in an assigned suite that housekeeping only temporarily masked; this isolated issue lowers the cleanliness score slightly.

Excellent location on top of a hill with good views and proximity to the railway station.

The hotel is located in a strategic area with good views.

The hotel is ideally located near major attractions and shopping areas.

Excellent location with direct access to the mall; guests repeatedly note convenience to shopping (Starbucks, Uniqlo) and city access, making location a major positive.

Staff was friendly, but there were issues with responsiveness from management during the second stay.

The staff were described as very welcoming and helpful throughout the stay.

Staff were friendly, professional, and quick to handle complaints.

Consistently outstanding service: numerous comments about very friendly, helpful staff, with one staff member (Ari) singled out for exceptional assistance in a medical emergency and multiple mentions of staff going above and beyond (decorating room, arranging flowers, prompt responses).

Food variety was appreciated; however, breakfast was noted as substandard in one review.

Breakfast had many options, although it was noted that quality may need improvement.

Breakfast was varied and delicious, greatly enjoyed by guests.

Breakfast buffet receives high praise for selection and quality, though several guests complain about the coffee machines producing poor-tasting coffee; overall breakfast strength keeps F&B rated very highly.

Beautiful pool and well-equipped fitness center.

Amenities such as a pool and kids’ area were appreciated.

Facilities like the swimming pool and spa added to the comfort of the stay.

Amenities are a strong point: guests praise the pool, poolside bar, and easy mall access; breakfast facilities and common areas are positively noted.

Great value considering the quality of amenities and location.

Some guests felt the hotel was overpriced compared to facilities.

Great value for the quality provided in services and amenities.

Most guests imply a high-value experience due to excellent service and amenities, but at least one guest explicitly stated the stay did not match the price paid because of room condition and lack of compensation, slightly lowering perceived value.