Gloud Hotel

The staff are extremely lovely, the rooms extremely clean, linen is sparkling white, great value for money. I loved the easy mobility back and forth between the other places I was meant to be at.

I didn’t like the fact that they often forgot to bring me a towel and only availed me with a bathrobe. The breakfast could have been better, at least if they can consider adding oatmeal to the menu, and my shower was not having hot water at times.

Staff are excellent and I want to give a shout out to Joey and Cham who worked so hard to make my stay comfortable.

Great staff!! Very helpful always smiling Thanks Joey for good service at desk, luke fo rbelboy help

The room was great, clean and comfortable. Upon arrival the staff was super helpful, especially Roy and Joey, who helped us practically with everything: carrying and storing our luggage, pointing us to ideal location on our day-trip, serving us refreshments, and even delighting our daughter with small souvenirs and sweets; they made us feel very welcomed and our short stay exceptional compared with many other stays. Room was clean and the wifi worked throughout the property. Big thank you!

The only disappointment was that we requested an airport pickup with a child seat, but the car that picked us up wasn’t equipped with one. The ride waited our delayed flight and drove well and patiently, and there was nothing else wrong with it, just that the seat was missing. 0 other complains.

El trato del personal, realmente 10 puntos.

Que estaba cerca de la convención donde nos alojábamos

No me gustó el masaje del spa

金額以上に快適だった。部屋は広い。朝食もメニュー豊富で良かった。 TVがスマートTVだったのが良かった。

市街地から予想以上に遠く感じた。 Wifi利用説明がわかりやすくなっていると良かった。

직원들이 아주 친절 합니다.

El servicio. El personal muy atento.

Todo bien

Service attentif, petit déjeuner très varié et copieux, chambre d’une propreté impeccable. Très bien placé à côté du Marriott (et beaucoup moins cher).

Mình đi công tác ở Trung tâm hội nghị quốc gia, chỗ ở sang trung tâm hội nghị rất gần, tiện di chuyển. Khu vực xung quanh tấp nập, dễ tìm quán ăn.

Buffet sáng chưa phong phú lắm, mình ở 3 ngày thì món y hệt nhau. Tuy nhiên vì cũng ăn nhanh để đi làm nên mình thấy cũng không có vấn đề gì lắm.

Great staff and amazing hotel! Excellent room survive. Must try the hotel restaurant!

Everything is perfect snd staffs are really friendly.i suggest it yo everyone

Phòng tiện nghi. Nhân viên rất dễ thương và support nhiệt tình

Написала уже подробный отзыв о моем опыте проживания в этом отеле, так как продлевала свое пребывание еще на сутки, всего пробыла тут восемь дней. Очень хорошо, как дома. Внимательный персонал, чисто, ежедневная уборка. Повысили категорию номера. Хороший завтрак в светлом ресторане с видом. Есть небольшой спортзал, что было важно для меня.

Доступ к розетке чайника (включить можно или чайник, или холодильник).

Удобные чистые номера, хороший завтрак в светлом ресторане с видом на парк и город, есть вегетарианские опции. Регулярная уборка, замена полотенец и белья. Категорию номера мне повысили. Каждый раз, когда шел дождь, персонал встречал меня с зонтом из такси. Я прожила в отеле неделю и продлила его еще на одну ночь, потому что не хотелось уезжать. Спортзал маленький, но очень чистый, и со всем инвентарем, который был мне нужен для тренировок. В спортзале чистый санузел с душевой. Хороший тихий отель, в общем. Этот район Ханоя я люблю, он хорошо подходит для длительного пребывания, в отличие от суматошного центра.

Для того, чтобы включить чайник, приходилось выключать из розетки холодильник, нужен удлинитель или тройник, еще одна розетка.

The staff are very helpful

The staff is nice and can speak English very well

Spacious room. Clean.

We were on the 2nd floor so it could be a bit noisy coming from the traffic on the main road

Very modern clean facilities, everything worked very well. Great room bar food and drinks selection too!

Everything was great

Great service and staff!

Opulent interior, highly professional and friendly staff, good food

The staff are very helpful. The beds are very comfortable and the rooms are clean. The property is of course older.

10/10

Very clean and spacious room. We had some issues with our shower and maintenance sorted this very quickly, thank you. We had an early start and the staff kindly packed us breakfast to take which was helpful.

The location was too far away from the nightlife

Staff super friendly and helpful, going to miss them a lot.

much cleaner than some I saw after.

nothing much interested within the hotel location.

It was so good so we get back here after Sapa.

Nothing

The level of service from everyone in the hotel.

The time was to short we whanted to stay longer.

Friendly staff, modern room

Nothing

Great service. All the staff are very friendly and helpful. I went back because of the service and also value for money.

Gloud Hotel is located in between the airport and Hoan Kiem, about 15 mins ride on a Grab.

Everything is up to expectations.

The staff were wonderful and incredibly accomadating. My room was a wonderful size, the bed was comfy and the shower was perfect. I liked virtually everything about my stay.

It's a wonderful hotel, but the location is the weakest point. It takes longer than you would like to get into the city center. It would be nice to have some more eggs at breakfast.

Great breakfast, very friendly staff

Clean, new, great service

전반적인 직원 서비스는 너무 훌륭하지만, 제가 받은 객실의 경우 침대가 바로 복도와 붙어있어 편하게 쉬지 못했습니다. 조식시에도 손으로 음식을 집어먹는 인도여행객에 대해 주의를 주어야 합니다.

Staff

Beakfast

Was fine

I recently stayed at Gloud Hotel in Hanoi for six nights and had an amazing experience! It's incredibly budget-friendly, clean, and centrally located for exploring Hanoi. But the real star? Ms. Quynh Pham at the front desk. Her genuine warmth and that killer smile made my stay extra special. Totally recommend Gloud Hotel for a chill time in Hanoi!

Nothing

Would love to see that environmental protection for example in daily process stays at the top of the mind. I missed more vegetarian options at the breakfast like oatmilk or more healthy oats-cereals instead of cornflakes.

Luxury accommodation with crisp white linen, lots of pillows, and comfortable bed. Staff were very helpful and friendly. Little extras like a fruit platter delivered to room, after arrival. Breakfast is extensive.

Everything was perfect.

Location

Nothing

All are clean

Nope

Range of food available at breakfast is excellent. The location is perfect for where I wanted to go - which is the National Convention Centre. The bed is huge and very comfortable, airconditioner worked well and was cold enough. Hot water is available, and the water pressure is acceptable. Staff is excellent - polite, professional and very willing to help. Wifi was available most of the time and acceptable.

There was construction on my floor on two consecutive mornings starting from 9AM so that woke me up. Was told this was a one off and only happened to be the two mornings that I was there. The fire alarm also went off twice and took a long time to be switched off.

Clean friendly staff , not much in the area but was staying as close to the convention centre

Not the hotels fault but next door restaurant had dogs in a tiny cage that constantly barked all night which was awful to hear & see

very convenient and safe neighborhood, comfortable rooms and excellent service. will stay here again in next trip.

no Gym was the only disadvantage on my concerned list.

All the service and very good treatment of the all the staff to the guest. Special thanks to all of you!

The staff’s hospitality was outstanding, going above and beyond to ensure a comfortable stay. Impeccable cleanliness throughout the entire hotel

Nothing

The front desk was exceptional. I had problems with the room when I first arrived, but Hieu Nguyen at the front desk helped resolve everything, quickly and efficiently.

For a junior suite, I wish they had a microwave . The location was OK but I wish I could walk to most places. At least I was able to order a Grab ride easily .

the service from Gloud hotel is very nice. they prepared a very superise for us when our friend's birthday there. thank you very much for all staffs of Gloud hotel. we have unforgettable memories there

Convenient location, clean rooms, very helpful staff members - especially Quan. Great value for money

Didn’t noticed.

Clean, good breakfast

Normal average

U must climb stairs to reach the gate, which is not comfortable Specially for whichever carry a heavy luggage.

The staff is helping in each and every case.

Beautiful hotel, very well located with modern, slick design. Great value for the price. Very friendly staff, Mr. Hieu Nguyen, Customer Service, was extremely attentive and always went out of his way to assist me. Highly recommend this hotel.

super ..can stay many time

Good beakfirst but if you add some more option that is better, and also if of coffee table and two chair available that would be great. Bath room bath tub curtain need to add because water will go out from in ever quick shower also.

Room size, staff, lobby, bed,

Friendly staffs, great location & walking distance to National Convention Centre, surrounded with some good restaurants

was given a lower level room facing main road, a bit noisy when heavy traffic.

Breakfast and room!

Dinner offer time is very very slow!

The staff was very friendly and helpful. The rooms are nice

The sound insulation is too bad, when midnight alot people talk and make noise outside our room

The bed is great

Nothing

The Hotel is pretty new (July 2023). The staff was very friendly and helpful. The buffet was very good and the restaurant has a nice view from the top floor (it is just in front of the Marriot). The rooms are nice, comfortable and clean. The rooms are equipped with smart TVs with Netflix and Prime (included for free).

This hotel has no pool (I recommend FTE Ba Dinh Hotel, from the same owners, which has pool and has a better location). It is a little bit far from the Old Quarter which takes around 40min to get there.

Good value hotel. The hotel is brand new, it has very good facilities. Since it's new it's very clear. The breakfast is also enjoyable.

This is a new hotel, so there are still contruction works to be completed. The provided amentities such as shampoo, shower and body lotion is not really good quality.

The staff were helpful and friendly

The breakfast was not International and they was no variety in the breakfast. I stayed for one week and ate the same thing everyday. Also its a Vietnamese hotel and they tend to help them in the live stations