Ruinas castillo
Ruinas castillo, Plaça del Castell, 03501 Benidorm, Spain- Attraction
Compare nearby stays with similar location, guest experience, amenities, and class.
Luxurious Beachfront Hotel with Spectacular Views
Modern Comforts and Rooftop Pool: Enjoy the elegance and comfort of our exterior rooms equipped with all modern amenities. Take a dip in our rooftop swimming pool offering extraordinary views of the surrounding area and beach.
Gourmet Dining and Rooftop Bars: Indulge in a culinary journey at our two restaurants, La Santa Maria and buffet restaurant, serving delectable dishes. Unwind at our two bars, B-Heaven and lobby bar, where you can sip on refreshing drinks. Don't forget to visit B-Heaven on the top floor for breathtaking views of Levante beach and Benidorm skyline.
Experience luxury and relaxation at our beachfront hotel. Book now to secure your unforgettable stay!
Check-in from
03:00 PM
Check-out by
12:00 PM
Children
Not allowed
Pets
Not allowed
Sleeps
Up to 2 guests
2 adults
Beds
Double bed (131-150 cm wide)
Room details
24 sqm
Sea View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
2 Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
24 sqm
Sea View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
2 Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
20 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
2 Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
22 sqm
City View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
2 Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
24 sqm
Sea View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
2 Twin bed (90-130 cm wide)
Room details
45 sqm
Sea View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
2 Twin bed (90-130 cm wide)
Room details
22 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
Double bed (131-150 cm wide)
Room details
24 sqm
Sea View
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
En primer lugar, la ubicación. Excepcional. En segundo lugar, el personal (en mi caso, más concretamente Marylen y Oscar de recepción) cuya amabilidad y buen hacer nos hicieron sentir en casa. Pero más allá de personas concretas, destaco la amabilidad. La habitación, muy cómoda, limpia y bien aislada que permitía el descanso. La comida, muy buena, siendo un bufet impecable. Y por último el rooftop. Fantástico. Repetiré
Nada que no me gustara
The rooms were well appointed and clean but noisy because of the surrounding strip. Nice touches like bottle of cava for my birthday. Good prompt cleaning service. Nice friendlyreception staff.
The pool area was cramped and the staff serving quite grumpy. Breakfast was chaotic and the woman cooking eggs in the latter part of our stay was overstressed and served undercooked imedible eggs. Egg guy earlier was brilliant. The breakfast buffet ran out of basics which took too long to get replenished. Lifts inadequate although largely due to the stupidty of other guests.
Great location / great food / very clean
Nothing
Location! Best location in all of Benidorm in our view. Straight into the sea. Staff we're brilliant on reception, at breakfast and cleaning rooms. All really helpful and friendly. Breakfast was good with plenty of options for everyone. Check out at 12pm which was perfect for us. We stayed in a deluxe suite and the bed was probably the most comfortable bed we've slept in, in a hotel. Wonderful. Lovely toiletries. Shampoo and conditioner etc Nice big beach towels which you can exchange for clean ones.
We didn't use the pool. It didn't look like clean water so we didn't chance it which was a shame. (Looked like old bath water) The tea and coffee making facilities were very poor for a 4 star hotel. Worse still you had to pay to have them replenished which I thought was a real cheap move for a large hotel chain. The fridge in the room didn't get that cold. Sounds like small faults but it's very expensive hotel.
Rooftop was amazing, location was superb
N/A
The staff are nice, the location is PERFECT
Just focus more on cleaning the rooms but overall all is good
Todo muy moderno de estilo retro, la ubicación es muy buena, el desayuno muy completo y estaba todo muy bueno.
La habitación con terraza, fue decepcionante, dos metros cuadrados de balcón y frente a un muro.
Roof top bar was amazing
Staff leaving me stood at bar and walking past me, knowing I was trying to order drinks for 25 minutes after they had just finished serving the lady in front - after 25 minutes I was finally told by a staff member that they dont usually serve that side of the bar on a night. Even though they had juat served the lady in front and the barman walked past me 4 times without saying anything- annoying 😑
The restaurant and food was top class. The layout of the hotel and room in particular was very good. And the locatio9n of the hotel was fantastic.
If I was really picky, then the view from the room not great but not everyone can have see views.
Very clean, staff was excellent, breakfast was lovely and the location was exactly what we wanted.
10am for roof top pool, Maybe 9am would of been better
El sitio es perfecto para disfrutar la playa y el casco viejo
La piscina es muy pequeño, no vale nada para nadar pero la terraza arriba del hotel es súper chulo
Everything
Small swimming pool
Posição e o pequeno-almoço de excelência
Deveria ter wc perto da piscina não precisar de ir ao quarto para o efeito
La ubicación y el trato del personal
Food lovely
Staff unhelpful. No information in the room about the hotel
La ubicacion y el desayuno muy bien.
La habitacion fatal con vistas a un deslunafo, cosas rotas y una cucaracha como huesped.extra.
Un lugar muy lindo, la ubicación es perfecta justo al frente del mar, cerca del mirador ideal para salir a caminar por la noche y volver al hotel sin ningún problema, las instalaciones muy limpias y el personal demasiado amable.
El cloro de la piscina estaba muy fuerte
Food , location
Pool on the roof was too small , music playing wasn't any good.
A pie de playa, la habitación tipo suite super cómoda, la piscina, al fin casi todo era perfecto.
Un poco más de variedad en la comida sería una maravilla., aunque está muy buena.
Emplacement chambre spacieuse et vue magnifique Roof top
Manque d accessoire ds la chambre Mr chauve agé a la réception agressif et parle mal aux gens
Bliskość plaży i widoki na morze
Brudna kanapa w pokoju junior. Wstyd brać takie pieniądze i wpuszczać gości w taki brud. Łóżka niewygodne i skrzypiące. Smród pod prysznicem. Bardzo brudne wykładziny na korytarzach. W pokoju firanki brudne i żółte nieprane pewnie 2 lata. Na śniadaniu live cooking kucharka miała problem żeby przygotować jajecznicę na świeżo bo ta gotowa w pojemniku sucha jak beton nie dało się jeść. Ogólnie za tą cenę nie warto.
Location and set up of everything
Nothing
La cercania ala playa y la terraza arriba con la piscina.
La habitacion que no tenia terraza y costo 250 euros la noche....y hubo un dia que sono una alarma en todo el hotel sobre las 7.30 de la mañana que menudo susto
Het eten
Zwembad klein Rioolreuk in kamer via de airconditioning
Wir essen kein Schweine-Fleisch und es wurde besonders beim Abendessen auf keine Beschilderung beachtet. Der Roof-Pool ist eine Katastrophe! Kein Platz nur Handtücher als besetzt Hinweis . Ihr habt keine Chance einen Platz zu finden. Das Personal wurde angesprochen aber hat lediglich zur Kenntnis genommen. Aber jetzt kommt es noch doller, der Pool oben war so schmutzig und milchig, wir waren schockiert.
Direkt am Strand.
Near beach and entertainment sites
Very expensive inside hotels, room was extremely small for the price $1600+ taxes!
Fantasztikus helyen a tetö a lakosztàly tökèletes.Reggeli nagyon jó volt.
Excellent hotel, staff and location.
Close to beach
Pool not big enough and not enough sunbeds
Allt flott
l'emplacement
une chambre petite rapport prix qualité
Daa Essen war hervorragend, frisch, gesund, aromatisch, abwechslungsreich, Sekt zum Frühstück, Die Essenszeiten sind sehr breit, morgens bis 11 Uhr, abends bis ca. 22 Uhr, Rooftop Bar mit Pool
Kopfkissen, Klimaanlage im Zimmer zentral eingestellt auf 22 Grad Celsius, war nachts viel zu kalt, Aufzug zu langsam und viel Wartezeiten
eigelijk niets
Het ontbijt en avond eten eten voor die prijs was er nog geen drinken in begrepen dat moet je apart betalen het lawaai de ganse nacht waar niets aan gedaan word ( je slaapt niets de ganse nacht ) roepen tieren zuipen en overgeven dan komt rond 5 uur de straten kuisen en rond 6 uur komen ze dan leveren dat waren onze 3 nachten vraag je en factuur word het niet gegeven enkel een ontvangst bewijs de woningen worden om 12.00 13.00 uur gepoetst dus ons besluit staat vast wij gaan nooit terug
Ubicación excelente
La ubicación. Nos encantó TODO y el personal es super amable
Mejorable la cocina porque es pequeña y antigua. Sería bueno poner algún aparato para repeler a los mosquitos
Sii
La piscina un poco sucia
El personal muy educado y amable, ayudándote en todo momento cualquier cosa que necesitase. El hotel era un lujo, donde la comida era siempre un acierto y me encanta que es un sitio adaptado para personas de movilidad reducida, se nota que piensan en todo.
Een heel goed en verzorgd ontbijt. De plaatsen zijn beperkt ter hoogte van het buffet, maar ik wil niet op een ander niveau zitten, omdat je dan met je bord via een trap naar je plaats moet gaan. Ik stap niet gemakkelijk.
Een klein detail, de deur van mijn kamer viel niet in het slot. Je moet extra duwen of trekken en dan was ze op slot. Dus wanneer de kamer gereinigd werd, was ze nadien niet op slot!
Nie można mieć żadnych zastrzeżeń. Bardzo dobre i urozmaicone posiłki, śniadania i kolacje.
Jedyne zastrzeżenie to że przez parę dni przed wyjazdy chciałam przedłużyć do godziny 16 pokój, co było w informacji hotelu. Proponowano nam pokój gościnny, żebyśmy mogli się przed wylotem odświeżyć Niestety nie dotrzymano słowa, mimo że prosiliśmy trzy dni wcześniej. Codziennie odsyłano nas na każdy następny dzień. W dniu wyjazdu znaleziono termin na godzinę 6.45 dnia następnego.
very good clean hotel excellent food and drinks would return
Todo
Emplacement super direct à la plage , le personnel aux petits soins , le buffet du soir incroyable beaucoup de choix et de saveurs ,
Ménage un peu survoler , tache de moisissures dans la salle de bain , et petites fourmi qui se balade dans la salle de bain …
Ubicación desayuno en realidad todo muy confortable
Nada que reprocharle
Todo perfecto
Las obras de enfrente
A lovely hotel in a great location, near the old town but easy to get to the new town. My rooftop pool had amazing views of benidorm. Rooms were clean and comfortable. The buffet breakfast is amazing.
Room were small and a little tired in place. The staff who checked us in were not the friendliest to English people which was sad considering the journey we had had.
Gostei da localização do Hotel dos funcionários sempre simpáticos e atenciosos
Não gostei do Hotel atribuir me um quarto que diziam ser superior ao que eu fiz a reserva quando afinal o quarto é inferior ninguém quer um quarto com a vista de uma parede não gostei nada ficava com muita humidade.
It was absolutely beautiful place
Maten var en stor höjdpunkt. Frukosten var mycket bra, varierad och hade ett stort utbud. Middagsbuffén höll också hög kvalitet och hade olika teman varje kväll, bland annat asiatiskt och skaldjur, vilket gjorde att det fanns något nytt att prova varje dag. Kockarna och serveringspersonalen vid både frukost och middag var fantastiskt trevliga, vänliga och serviceinriktade. Även den övriga personalen i receptionen var mycket trevlig och hjälpsam. Vi kände oss välkomna under resten av vistelsen och det positiva överväger helt klart.
Det enda negativa under vistelsen var mottagandet när vi anlände. Bemötande kändes genomgående otrevligt, ointresserat och utan någon större servicekänsla. Garageporten till hotellets parkering stod öppen när vi kom, så vi körde ner och parkerade medan vi gick upp för att checka in. När jag berättade detta fick vi ett kort och irriterat besked om att bilen omedelbart måste flyttas eftersom garaget var fullt. Vi hade självklart förståelse för att det inte fanns några lediga platser, men beskedet hade kunnat framföras på ett betydligt vänligare sätt. Vi fick endast namnet på ett annat parkeringsgarage nedskrivet, utan någon förklaring om var det låg eller hur vi skulle köra dit. Vi hade redan checkat in online och informationen angav att det skulle räcka att visa passen och därefter få rumsnyckeln. Trots detta behövde vi fylla i ytterligare papper, utan att få någon förklaring till varför. Vi fick inte heller någon information om hotellet, exempelvis var frukost och middag serverades eller vilka faciliteter som fanns. Samtidigt hörde vi hur andra gäster bredvid oss fick en tydlig och informativ genomgång av en annan receptionist. Det gjorde skillnaden i bemötandet extra tydlig. Detta gav oss tyvärr ett mycket tråkigt första intryck, men det är viktigt att betona att all övrig personal i receptionen och på hotellet var mycket trevlig och hjälpsam.
Great location, spacious room and pleasant staff. Hotel is situated on the beachfront, easy access to the old town, many bars and restaurants nearby.
Rooftop pool area wasn't very inviting, but it did have a good view. There was often a wait to use the hotel lifts.
The roof top pool
Pillows too soft
La posizione e la colazione
La pulizia davvero carente
Breakfast was excellent Location 100%
Could do with rooms cleaned daily, as floors get Sandy due to location of hotel Reception staff on arrival at midnight ignored us and took phone call. Wasn’t forthcoming with information, eg where was breakfast, what time was breakfast In rooftop swimming area, towels were put on beds with nobody on them for hours, despite this not being allowed. Suggest staff need to be vigilant/ disciplined in monitoring this
El hotel me encantó ,muy moderno y cuidado. Las habitaciones muy cómodas con todo lo necesario para hacer la estancia más agradable, tiene un hervidor de agua junto con café e infusiones para tomar después de un día de playa y relajarse antes de bajar a cenar, un detalle como zumos o gominolas que también se agradece ,tiene una neverita que es muy útil para tener siempre agua o refrescos fríos . El salón donde se da el desayuno y la cena muy bien y la comida excelente, volveremos SEGURO
Me encantó todo no tiene nada malo
Roof top pool
The location the cleanliness and thestaff
The location
Excellent breakfast. Excellent location close to beach and old town
The roof top pool was smaller than anticipated
absolutely perfect location, right next to old town
the room was maybe in need of a little TLC
Very helpful friendly staff on reception. Great location in the heart of old town but no noise disturbances. Lovely roof top pool area with some light entertainment in the evening and great cocktails. Breakfast was excellent, very fresh food with so much choice and lovely staff to greet you and ensure you had a seat. Free courtesy room for late checkout
Small flies around the pool area, I think were attracted by the glass around the roof top
Located perfectly and lovely and clean and friendly. Room was beautiful
N/a
Excellent hotel in a ideal position on Benidorm front. Fantastic roof top pool
Location
The lifts could be very slow at times
Location was perfect, very nice hotel (modern and stylish throughout). Breakfast was superb. Rooftop bar and area was great although the pool was a little small so was packed with people most of the time but nothing major.
The lifts weren’t easy to use - lots of guests struggled to work out how to navigate them. You had to use your card but it didn’t always work and then you went up and down a lot. Was quite funny the conversations with guests in the lifts about this!
La ubicación, la amabilidad de los trabajadores, comida, habitación muy limpia y cómoda
La piscina está turbia, es muy pequeña y estaba llena de gente
Hey from walking inside this hotel we really couldn’t find fault with anything at all we had a lovely 5 days here 💯
Liked everything
Stayed 3 times. Fabulous hotel, amazing location, friendly staff. The choice of food for breakfast is brilliant. In process of booking again for July 27
Only small annoyance this year is that we arrived at 11am, we were told rooms would probably be ready before 3. We went up to pool and came back down at 1.45 to be told they weren’t ready however, other people were walking up to desk and checking straight in. We got our key at 15.05 which was a bit annoying
Third time in three years staying here and it’s always a treat. Staff are friendly and helpful the location is great.
The drinks have got a little bit pricey
Muy bien ubicado, muy atención. Súper recomendable
Bien
Bien
Everything about the hotel from location to the staff and the quality
The food not to my liking
Location is amazing. Beach front and perfect for both old and new town. Lovely and modern hotel.
Breakfast was a bit chaotic, queuing for food and coffee. Rooftop bar was mobbed during the day and struggled to get a seat.
Location and staff
The size of pool was a bit disappointing
The location is superb right on the sea front so right where we wanted to be plus close to pubs and restaurants if you wanted to eat out. The breakfast offering is the best we have seen anywhere and we are very well travelled - everything you could possibly want and more - always being replenished. The staff are all lovely the check in staff, restaurant workers, bar workers and cleaners. Would highly recommend a stay at this hotel.
there is nothing that we didnt like
La playa y la tranquilidad de la piscina
Lo complicado de llegar a aparcar el coche en su parking
Location, breakfast and the pool area
Needs more bar staff at the pool
Desayuno y ubicacion muy bien. La habitacion pequeña y con poco servicio para las pertenencias.
El hotel no ofrece ninguna atraccion para despues de la cena.
Opposite the beach in a quieter area, lovely clean room and breakfast was amazing.
View from our room
Location was good
Clean and tidy
No dislikes
Excellent location. Very clean hotel offering an amazing choice at breakfast.
The local supermarket playing music early in a morning on the side street. Not the hotels fault however.
Genial
Posizione perfetta, colazione e cena molto molto buone.
Qualita prezzo non all’altezza. Dedicato completamente a un turismo inglese , camera senza confort e senza attenzioni. Frigo bar completamente vuoto , armadio quasi inesistente.
Rooms were clean, beds were lovely and the staff were lovely and pleasant (especially the women at breakfast). Decent breakfast as well. Pool facilities were nice and comfortable and great location.
The only negative and I think everyone staying there will say this, was the lifts were useless. Every person I spoke to in the lifts said the same thing, regardless of where they came from. They had a a mind of their own. You'd want to go up and someone would get in, wanting to go down and the lift would change direction. They were terrible.
Immaculate, friendly staff, clean and comfortable rooms, great location if you want something a out of the noise :) but close enough to walk to.
Nothing it was perfect.
Todo
The staff in the hotel were very accommodating, friendly and helpful. There is building work going on around the hotel, but it did not create much of a problem
Nothing really
Right at end of Levante beach overlooking the sea.... not all ros have a sea view and some balconies are bigger than others
Having no breakfast because they don't replenish! Don't charge 180 euros a night upgrade if you can't fulfill
180 euro a night upgrade per night for absolutely nothing! Breakfast don't bother! Lunch go elsewhere!
Very clean and and tidy Great roof pool and bar Staff really friendly Perfect location to stroll to the old town and just far enough away from the madness 🙌
If I had to give one bad thing about it is the lifts Mind of there own But apart from that I’ll defo stay again 😎
Everything was amazing. Location, staff, comfort. Room was clean and cozy.
Breakfast was really good , & we loved the location too
Wasn’t impressed with the checkin as when I booked I explained I’m was bringing my mum as for her 70th birthday, & I had a response saying that the hotel would do a nice gesture or something to recognize her birthday, however on arrival there was nothing , not even a drink in room , I was shown a menu for me to choose something whilst my mum was at reception with me, also the morning before we was leaving I went to desk to enquire about check out etc , asked the lady as needed advice about taxi , she wasn’t very helpful at all , was twisting her hair during the whole conversation, mentioned we could get a bus to airport, so I asked I need more information pls where is bus from to be told you get a taxi to bus , I just had to walk away as she wAs no help at all . So overall I’m not happy with some of the service.
Location, staff , hotel, all very good
Nothing
kõik
Atrašanās vieta
Stayed here for a week mid June. Have to say the stay was fantastic, we pushed the boat out and had a junior suite. This was brilliant as it gave us a huge outside terrace, with a sofa, two tables and chairs, a couple of sun loungers and a parasol, along with a fantastic view of the beach and sea from the glass fronted balcony. The room itself was divided into two, a comfortable bedroom area and a separate lounge area, both with their own tv’s. The room was kept really clean and tidy by the friendly housekeeping team. We had half board in the hotel, and found the breakfasts to be very good and the evening meals, while they were buffet style, we did always manage to find meals that also included a good choice of veg as well and plenty of fresh fish, so often we find buffet restaurants are too bitty in their choices that you end up with plates of random items, so well done Barcelo. It was great to relax in the Santa Maria bar area at the front of the hotel and enjoy a cold drink and people watch! The hotel is very central to the old town and shops/bars/restaurants being only a very few minutes walk, but we never felt it was intrusive or noisy. All the staff we encountered were friendly and helpful. The only downsides we would say are if you come by a tour operators bus you will be a 5 mins or more walk from drop off or pick up due to the hotel being virtually on the beach with no road in front, not their fault. Also if I’m honest the bath towels were disappointing, being hard and scratchy, which did suprise us a bit. But in truth we would come back here in a heartbeat just for that room with an on the beach feel!
I am writing this review still unsure how I felt about our stay.. the room was average very spacious but shabby in parts and had ants coming from the skirting board We had 2 rooms.. one a side sea view room that over looks the restaurants and couple of bars at the side.. if it’s not the bar noise that stops you sitting on the balcony it’s the building work happening outside the room.. guess these noises can’t be helped, fortunately for us we did have a second room with a deluxe frontal sea view which was very large with 2 loungers table and chairs and a sofa so the not so good balcony wasn’t such an issue.. however just be aware of the room you book if you are only picking one room The food was okay.. just standard holiday food.. nothing to moan about but nothing to write home about either Drinks in the hotel nice but bar service can be slow and the price is a bit steep. Location brilliant and the beach on the doorstep.. the main reason for scoring a 3 was the roof terrace is very underwhelming.. the photos make it look more inviting when in fact the pool is a gloried bath. Full of groups sat round the edge of the pool drinking with just their feet/ legs in.. came across very intimidating but again that’s our opinion Overall I wouldn’t stay again.. if we didn’t book the larger balcony(600 euros extra) we would be very disappointed..
köik
Very good location,
The room was sometimes cleaned well then a per day it was poor, water in the room fridge was complementary but if it was empty they didn’t replace unless asked no bins were emptied
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
9.08/10The hotel is immaculately clean, with daily housekeeping.
Service
9.05/10The staff were friendly, professional, and well organised.
Location
9.09/10Perfect location for the old town and the beach.
Room Quality
9.04/10Rooms super comfortable with great features.
Amenities
9.07/10Great gym and rooftop bar enhance the experience.
Value for Money
8.53/10Drinks at the bar could be expensive.
Food and Beverage
9.08/10Breakfast and meals offering plenty of choice and quality.
Overall Experience
9.05/10Overall a fantastic hotel experience; would recommend.