The Carrington Luxury Apartments

The quick response on any request I had

As recepcionistas muito simpáticas

Beautiful Apartment, Allowed Visitors, Central Location

It’s clean and has good infrastructure

The noise in the night

Not applicable

Not applicable

Security

Could be better cleanliness

The bedroom linen were clean but the pillows were not comfortable

I felt they're supposed to be someone who checks us often. The people at the reception seemed to be afraid to help. I feel you your own person at the reception to take care of us

Everything is clean, not far from the Mall everything is perfect

Privacy

No parking for facility I had to park on street

The nespresso machine wasn’t working

I liked that the place was accessible to everything including a mini market next to it. The furnitures in the room was modern and comfy.

The day before my arrival i was sent a link asking for a deposit of ZAR1000 payment which was refundable if nothing was damaged during my stay. I tried to use the link, but could not get the pin that was supposed to come to me to register me before i could make the payment. I messaged the property over and over again telling them of this issue. I asked if i could pay cash or by card on arrival, but they did not accept. The most dissapointing part about all this was that i reached the apartment lobby that night, and their last message was that without that payment of ZAR1k, i would not be able to checkin. Mind you, i had already paid over ZAR 9K for a 9 days stay, and i would not be able to checkin in a foreign country, in the middle of the night, for only1k outstanding! I was furious! They could have suggested sending someone to help me with this payment via the link. But they did not. I called them and had a go at someone. A nice bubbly lady came after to drop.me somewhere for me to make that payment, then checked me in. Based on this bad experience, i would not recommend this place to anyone. It was a noisy place with fighting on the street at night. The room has no AC which made it a bit uncomfortable at times

Never got any breakfast,didn't get dish cloth and the location is near shop however there are hooligans nearby,club making a lot of noise.

Noise from neighboring clubs,space is narrow but I must give credit to the staff.Very welcoming and the apartment wasn't that bad.I can recommend to some runners.

Comfy

Heat

Location and security is great. Apartment is clean

Got a bit too hot sometimes without aircon. Parking was a lot of struggle since there is no parking for the building

The property is very clean, very welcoming and comfortable.

I didn’t that they don’t have an air conditioning.

Central Located

There is so much of weed smell and also the club next door makes so much noise, it’s difficult to sleep.

Value for money in Cape Town

Check in process could be managed better, delayed response was disappointing. No cleaning was done in the room and when enquired the reply was condescending and rude

Nothing was likable to be honest, no service of the place the whole time so many days the filth and when enquiring i was told i have to pay the service money charged was only when i check out, how can one not be told about this so that you can decide if you want to stay in filth so unhealthy very disappointing let alone the noise never don't recommend to nobody. Very bad experience. They asked for R3000 deposit they have not paid this back. Cruel.

Everything😒😒😒😒😒

It’s close to most of the things one needs, like restaurants

My room was close to the loft and the noise that people were making there while waiting for the lift was unbearable. And that the room was not tidying for the days I was there.

The location was okay. It is not long street.

There was one roll of toilet paper for a whole a 3 night stay. One? 😂 Getting the keys was a bit of a hassle. I had to make multiple phone calls to sort out the issue as the keys were not handed over to reception or in the lockbox. The confirmation with for the booking was. incomplete from the property's administration end.

Value for money

Didn’t like the fact that there was no parking and the neighbours played music till late hours of the night

The noise outside at night but otherwise it was okay.

It’s clean, the hosts are very nice and responsive

It’s not as big as it look on pictures , it’s quiet small but nonetheless it’s still beautiful

The checking-in process was non-existent, there was no one at the small reception desk when we arrived there were another two guests also waiting to check-in. Alaidy arrived but said that the man who was to check us in could not be found, we waited for almost an hour to have someone take us up to the room. The gentleman who took us to the room asked why we were there at 15:30 as our check-in time was only 17:00. I showed him the booking confirmation and check-in time for 15:00. There was no parking for my vehicle I was told to park in the street, I received parking tickets every day. Apparently, there is a meter maid that comes around every day and issues tickets - we could never find her to pay for the parking spot. The room was extremely hot and did not have an airconditioner.

Very close to key points in Cape Town, accessibily is great and also a safe area. Peaceful sleep.

The place wasn’t cleaned properly. The place smelled like cigarettes on arrival which I didn’t find pleasant.

It's beautiful address it's so good chake in so amazing

Noise

Everything was convenient, and the place was super warm without using the heater. And it was super comfy for out first weekend away as a couple.

N/A

Everything was perfect

No cleaning services, stayed there for 7 nights and no ever came to clean my room or change the sheets. Do better!!!

Nice spacious apartment.

3 of the 4 pillows had an unpleasant smell (had to put them outside ion the sun for a day) - cleaning materials stored on the veranda where you open the sliding door - 2 of the 3 supplied coffee pods were torn at the top and hence not usable.

Was a reasonable price

Check in was nightmare, had to go and meet someone for a key who never showed up, then had a call 3 hours later saying sorry and key was now in a key box. Poor service level

The room was perfect

We had to wait for hours at the reception to be granted access to our allocated room.... it lacked professionalism.. the staff were not at the hotel, different agencies at the hotel....we booked for 3 nights however the manager from a different agency brought clients to view our room after our first night. clearly no communication between the agencies.Propr staff are not stationed anywhere near the hotel, one needed to contact them in order to access benefits, eg, wifi password and room keys. After all the place was perfect.

Everything.

Nothing.

I love the place and my stay , definitely would come back.

Peaceful and clean Excellent separation between bedding space and the tiny living and kitchen space

It gets a bit noisy during weekend nights

Excellent reception..including Millicent at front desk

Everything was perfect

Heat in the bathroom ,please provide heavy aircon

Apartments is small even for one person but luxurious and very clean. Fully equipped with everything you need. At 32 to 34 degrees of summers days, very hot with just a fan. I booked a different apartment with green color scheme with balcony but arrived to a different room with no balcony but views were decent. Noisy steet expecially weekends.

No breakfast ! But the place was amazing honestly I wouldn’t mind coming back to the The Carrington ☺️.

The location was good.

Mostly everything. The hosts never was available to communicate with me and nothing is like in the pictures. They said I would get a balcony but that was not the case. Horrible experience.

Centrally located.

Unavailability of power due Load shedding. Parking unavailability.

It had everything that I needed!

I loved the service between the host and the security. The cleanliness of the place was excellent, I'm most definitely coming back for a next booking

No complaints