Capital O 89344 Labuan Avenue Hotel

No breakfast provided. Location ok

To provide room with electric kettle, small refrigerator, to provide packet coffee,tea,sugar,milk , small bottle of mineral water at least 2 in the room.

Excellent

Good location, close to ferry terminal..

It might be practice here but staff check room after departure, and try to fish out extra money from travellers. I had a small wound on my arm and the bedsheet got stained a little. They asked me 20 RM for washing the bedsheets. This made me wonder do they wash the sheets normally?

Strategic di pusat Bandar.

Clean room,staff friendly & helpfully

Staff okay..friendly & helpful.. the pantry & the room very clean..comfortable great to stay here.

Nothing

Clean and staff helpful. Toilet clean and no strange smell. Value for money.

Good

Nil

Ok

-

The room..spacious…the bathroom clean and shining..

The stair😅

near to the terminal

we ve been there around 12.25 and i pad for the room first and keep our bags at the lobby coz time for check in was 2pm..So we going lunch whole waiting for 2pm.. we ve back around 1.30 pm and im asking if we can check in early..the staff said the room not cleaned yet coz the customer just check out at 12pm..so ok.. i understand..mybe there s some.room the need to clean .so.we re waiting and its 2pm so im asking if its done but the staff saud not yet..ok then we re just waiting..till 2.20pm coz my lil kids start to cry so im asking again if its done..and the staff said.. not yet.. THE ROOM NOT CLEAN YET.. and i was.. but its ok im trying to cool down..then its 2.50pm..i ask again the staff if its done coz its near to 3pm already.almost 1h we ve wasted time..then the staff go check it ..then back again and said to wait around 7minutes.the service .its really DISSAPOINTED..my suggestion if u guys got customer that already waiting there but the room. not clean yet.. pls do clean first for them..coz we paid that even 10 minutes late..its wasted..them imagine 1Hour.. pls be alert.. WHEN we enter the room..it got something bad smell..i dunno wat.. and the toilet door was broken..Hmm..its my 1st tims there..but its diasapointed first

Location 👍 Pantry 👍🥰 awesome and its free 🥰.. keep it up LAH

Clean, comfortable n ez 2 find food, also many shop lots

Very dissappointed,2 months ago i stay there,i book at Booking.com ,but when reach They ask me pay due they Say on LINE Will be cancelled,end of month my card was CHARGE ,i call on The same month They Say Will refund,till i call again ,They ask me go bank check and do police report.Is this The way hotel serve guest?

very good and strategic location

Staff not friendly, The staff is unfriendly, unhelpful, rude and arrogant.

Stayed through an extended weekend and rested well each night. The linens were clean, though a bit rough. The a/c worked well. The bathroom had a shower stall, toilet and sink. Water pressure was good. And because the a/c worked well, it was nice to have hot showers. There is a big bam sound when power turns on when room key is inserted. It is a rather disconcerting, and takes some getting used to. When other guests are loud in the hallway, their voices come through clearly, but most people were courteous. The public share spaces were clean, comfortable and well maintained. The lobby has comfy seats. There is a long table to take tea and the kitchen has many beautiful cups and mugs along with powdered tea and coffee and couple of lite snacks. Location is super convenient. Very walkable to many places to eat and shop. Would definitely stay again.

Nearest to Jetty Terminal, surrounded by restaurant,marts & others facilities.. will stayed again next time

Still got hair on the floor in my room

Best budget hotel in Labuan

Location in town centre. Near to jetty. Near to all amenities especially Chinese coffee shops. Drinking water provided outside the bedroom., near the stairs.

No toilet paper provided on second day. No kettle provided for hot drinks. No lift in the hotel. Walking up the stairs with luggage to second floor.

Good

Good

sorround area that was close to supermarket and the staff service was good .

Late check-in.... 2.30 then only could get into the room.

Location near to the ferry terminal.

non

Fantastic location just a block away from the ferry terminal. There's lots of restaurants and stores close by. The staff is friendly and helpful. Everything is relatively clean and WiFi works well.

The room gets a bit stuffy even with the AC running. In a room with no window it would be nice to have light switches or some small lamp next to the bed, so you don't have to get up and walk next to the door to turn the lights on.

Friendly staff. Clean place. They provide drinking water hot and cold. Snack, coffee and tea. All there, cutlery, microwave and toaster for use.

Not bad

Not bad

This location offers the convenience of being close to the center of everything. The accommodations are clean and well-maintained, providing a comfortable environment. The air conditioning unit does make some noise, which might be noticeable to light sleepers. It is a minor issue, easily overlooked given the other positive aspects. Overall, it's a pleasant place to stay.

The staff is very nice and helping and caring and all. The room and bathroom was clean. I din't have a window, but that's what you get with the cheapest category. I was still happy with my choice since you can walk everywhere on the island from the hotel.

Nothing to complain about. Internet was out one day and it took the night to get it fixed.

Water dispenser for each level

Sometimes noisy foot steps & closing door from other rooms.

I stayed on the ground floor, the room atmosphere was not good. Too noisy from aircon sound and theres always sound (like aircon or running water etc) throughout the night. barely enough sleep

Great location. We did lots of walks around the town centre. Stairs were good exercise too. Staff very helpful. Tea station was well stocked. Air con worked well.

Location wise. Reasonably clean. Staff was helpful and considerate.

Thin wall i think coz can easily hear noise. But this is ok m normal.