voco London Marylebone by IHG

Wonderful hotel in the middle of everything.

Truly wonderful place to stay. Breakfast was delicious! Many yummy restaurants nearby: Italian, Indian, and friendly pubs! Good location and staff were friendly and helpful!

Great for a central place to stay in London and get to other areas. 2 mins from the tube, VERY friendly and attentive staff, and nice breakfast included

We absolutely loved our week , from the friendliest of the staff to the yummy breakfast. If you’re planning a trip to London this is your spot!

Es un hotel chico con excelente servicio y el personal muy amable

Great service

Clean and extremely comfortable room. Great night sleep. Staff very helpful. Perfect for what we needed.

역 근처라서 교통은 편한합니다만 지하에 방이 있는 특이한 숙소 지하 2층까지 있으며, 14개의 방은 창문이 없는 지하에 배치되실 가능성이 매우 높습니다

Wir hatten insgesamt einen sehr schönen Aufenthalt im voco Hotel. Unser Zimmer war zwar recht klein, aber sauber, komfortabel und modern eingerichtet. Beim auch eher kleinen Frühstücksbuffet ist auch für jeden etwas dabei. Lage super, U-Bahn-Station direkt ums Eck und vieles zu Fuß gut erreichbar. Personal auch sehr nett.

Nice modern property

Xx

Sehr zuvorkommendes Personal, sauberes und modernes Hotel. Gute Lage.

It was really good exept that the room was very small

When I tried to check in, they had relocated to somewhere really far from central as a result of the failure of the air conditioner, and they kept me waiting for almost 4 hours to find another solution, very bad behavior from the staff and so unprofessional.

The immediate surrounding area is not what we expected from Marylebone. While it was clean and very new, it was very cramped. Especially the breakfast room.

Ohne Bewertung

Lovely stay! Warm welcome and a complimentary upgrade. Great nights sleep!

Sehr liebenswürdige Mitarbeiter! Gutes Frühstück, das einzige was man beanstanden könnte ist, dass der Frühstücksraum sehr klein ist und sonntags wenn alle etwas später kommen, kann es sein dass man keinen Platz hat. Metro und Bus um die Ecke. Schöne Zimmer.

Fairly basic. Could hear people talking in room next to me very late.

The staff was very helpful and so friendly. The rooms were pretty small but had everything we needed

We stayed as part of a family group for my nephews wedding 2nd July to the 6th July. The staff were friendly and so accommodating they are all a credit to the hotel. The small special touches to make our experience more special. We weee a family group in London for my nephews wedding. The team decorated his room which was a very nice touch. The rooms are on the small side even the deluxe rooms. But we were not spending a huge about of time in the rooms but they were clean and comfortable. Breakfast was lively and yes the dining room is small but again you are only there for a short time. The hotel located well to explore the delights of Marlybone. I would recommend the hotel for the staff alone! Well done team and thanks for the great service.

Staff were very welcoming and helpful. Perfect location for Hyde Park.

The hotel was nice and staff was great and location was great. Hotel was very clean. Walking distance to transit, shopping, and restaurants. Good selection for breakfast however, the room we were in was extremely small. No sitting area. There was only enough room to walk around the bed. Overall, it was very nice. Room had safe and fridge as well.

Very convenient location and very friendly service. Perfect for a weekend in London.

Room was nice

Arrivée chaotique. On nous donne les cartes d'accès à la chambre mais celleci n'est pas prête... on attend dans le couloir mais au bout de 10min on nous dit qu'il y a un problème dans la salle de bain. Le ménage quotidien est loin d'être irréprochable. La couette est juste remise en place, pas bordée correctement.... la salle de bain restera dans l'état d'utilisation, seules les serviettes sont changées et les traces de doigts sur la chasse chromée seront essuyés. Le sol n'est pas du tout fait chaque jour. Les cheveux restent par terre dans la salle de bain et dans la douche. Il nous a été attribué une chambre avec salle de bain PMR mais n'avons pas de besoin de ce côté-là, donc nous nous sommes retrouvés avec un mini-lavabo à hauteur des genoux : très pratique pour le mal au dos. La douche avec le siège PMR très encombrant pour nous qui n'en avions pas besoin. Et pour couronner le tout chambre en face de l'ascenseur d'où les autres clients sortaient a toutes heures en discutant fort dans les couloirs sans respect pour ceux qui dorment... Décus.

The breakfast could have been a little better quality otherwise everything was a good stay

Zweckmässige Unterkuft für einen Städterrip. Alles sauber, super freundliches Personal. U-Bahn Station gleich um die Ecke. Zimmer klein aber völlig ausreichend für einen Kurzaufentalt

War ganz nett, sehr reichhaltiges Frühstück. Die Zimmer sind sehr klein

Amazing location and great staff

Super zufrieden

Freundliches Personal, ausreichendes Frühstück, gute Lage, sehr kleine aber technisch interessant ausgestattete Zimmer.

Excellent

voco London Marylebone was a great place to stay during my trip to London. The room was very clean and comfortable, and the staff went out of their way to make sure everything was perfect. The breakfast deserves a full 5 stars—delicious, fresh, and with plenty of options. I’ll definitely be staying here again on my next visit!

Schöne Unterkunft für Stadtbesuch oder aber aufgrund beruflichen Besuchs. Jederzeit wieder.

We just left after a week at Voco on our first trip to Europe, and I knew right from check in that we'd enjoy our stay, and it didn't disappoint! The staff were so friendly... one member even hugged us when we left! I had seen comments that people said the rooms were small and could only access the bed on one side. This was not our experience at all. Yes, certainly more compact than North American rooms, but we had plenty of room and our bed was high enough to store our suitcases underneath which was a real plus. The rooms and spaces were very clean and modern. With a bus stop in front of the door, and the Edgeware Rd station just across the street on the other side of the small block, it was ideal for getting everywhere we wanted to go. I would absolutely stay here again, and would recommend to any of our friends and family to do the same!

Super Lage, in wenigen Gehminuten im Hyde Park oder in der Oxford street. Sehr nettes und zuvorkommendes Personal. Sehr sauber und platzmäßig ausreichend.

Personnel très serviable, très bon petit déjeuner et hôtel plutôt bien placé.

Great staff, gave early check in, small room but very clean and had everything needed. Convenient to train and area attractions, loads of food options in area.

Sehr freundliches Team, toller Service. Beim Frühstück manchmal etwas voll. Für einen Aufenthalt durch die zentrale Lage super geeignet.

The hotel is in a nice area.5 minutes to Tube and shops/ resturants same distance The room was very modern and clean Staff were efficient and prompt on checking in Perfect hotel for staying in a nice area and willing to take the Tube to reach centre in 10 minutes.

Schönes Zimmer , zwar klein aber alles vorhanden. Kostenloses Wasser wurde jeden Tag nachgefüllt. Frühstücktsbuffet war ausreichend und für jeden was dabei. Das Personal war sehr freundlich und hilfsbereit. Würde sofort wieder dieses Hotel buchen

Ich war anfangs etwas skeptisch aufgrund der negativen Bewertungen, aber diese sind in meinen Augen unbegründet. Aufenthaltsdauer waren fünf Nächte, sowohl Check-In als auch Check-Out sehr unkompliziert. Sehr nettes und zuvorkommendes Personal, Zimmer sehr sauber, Zimmerservice gab es jeden Tag. Stauraum gab es wie erwartet kaum, (außer im Badezimmer) daher haben wir die meisten Sachen im Koffer unter dem Bett verstaut, was kein Problem war. Klimaanlage war leider etwas laut, lässt sich aber ausschalten und Hotelpersonal hat Hinweis positiv aufgefasst. Sehr ruhige Atmosphäre, gerade durch die ruhige Lage des Hotels in einer Seitenstraße. Die Betten sind sehr gemütlich und wir haben sehr gut geschlafen. Zum Frühstück können wir leider nichts sagen, da wir dieses nicht in Anspruch genommen haben. Der Speiseraum ist tatsächlich recht klein, aber war nicht all zu stark besucht. Zur Erkundung von London ist das Hotel ideal, keine zehn Minuten zu Fuß entfernt von zentralen U-Bahn Stationen, Bushaltestellen und zum Bahnhof Paddington mit der Elizabeth Line zum Flughafen LHR. Sehr positive Erfahrung, wir würden jederzeit wiederkommen.

Comfortable enough but area not the best

We really enjoyed our stay at voco. The staff was super friendly, great service, very clean and a nice breakfast buffet. We would’ve lived out of our suitcases anyways so the lack of a wardrobe didn’t bother us. Only thing I was disappointed about was that the hotel advertised memory foam beds which wasn’t the case.

Absolutely the worst hotel experience of my life. The room, advertised as 15 square meters, was barely 7—no exaggeration, it felt like a broom closet. To make it worse, it was in a basement with no windows, yet somehow they dared to call it a ‘deluxe room’. False advertising at its finest. Breakfast? A complete joke. There was nothing to eat—literally empty trays—and even if there had been food, there was nowhere to sit. Guests were either standing awkwardly or balancing plates on their laps. I wouldn’t stay here again if they paid me. Avoid at all costs unless you enjoy being lied to and treated like an afterthought.

FRAUD!!!! This is the worst place in my life! Rooms without window in basement! Nothing to eat for Breakfast. Pay attention, this is a SCAM. NEVER AGAIN. We paid more than 400£ per night to sleep on a basement! This is a SCAM. Never again we will book this hotel

I enjoyed my stay at this hotel, nothing bad to report

Efficient and nicely renovated new rooms. They are small as you’d expect in London

The room allotted was not as per the booking made and higher price paid. Instead of a Twin bed, the room allotted was a double bed and handicap accessibility. The vanity was so small and low that the use was near impractical.

One of the worst hotel experiences I’ve ever had. The air conditioning in my room was blowing hot air throughout the night, with a window that only opened a couple of centimetres, making the room unbearably hot and stuffy in the middle of summer. Despite alerting the front desk at 2am and waiting until 3am for someone to attempt to fix it, the issue was never resolved. I didn't sleep and felt extremely ill throughout the night and during the next day as a result, severely impacting a presentation I had to give the next day. I communicated this complaint on the night, the following day, during check out and in a follow-up a few days later, raising concerns about the faulty AC and highlighting potential health and safety risks for other guests. This is the first time I've ever had to make a formal complaint to a hotel. The front desk staff were at least sympathetic, agreed that a refund was due and said that management would be in touch to arrange this. Unfortunately, after chasing several times for a response, the hotel management’s response was dismissive. They neglected to properly address the issue, offering just £30 (later increased to £60) off a £300+ stay, which did not reflect the seriousness of the situation. After more than three months and repeatedly chasing for fair compensation, I am still waiting for a satisfactory resolution. I cannot recommend this hotel to anyone, especially given the blatant disregard for guest safety and the poor customer service I have received since my stay.

Poor value £275 a night for a decent size room and bathroom. More Edgeware Road than Marylebone Poor quality towels and some fittings Bed comfortable Breakfast buffet was very poor - cooked food left out for ages and not replenished / replaced Cold cuts limited in quantity and quality should have eaten out. Premier Inn Hub next time.

We stayed here for a quick trip into London. First impression is a very small lobby and very basic breakfast area. That made me nervous in thinking this was another London hotel that misrepresented themselves on-line. But, the staff were very pleasant and check in was quick and smooth. I was pleasantly surprised at how nice the hotel was once you left the lobby area. The room is spacious and modern and clean. There is a kettle and coffee and tea- though no biscuits. Bathroom is modern with really good shampoos and soaps. They even give you a dental kit! The location is really good, too. It is definitely a gem for the price.

I read all of the reviews before booking. I think those who had a negative experience booked through third-party sites. I was traveling with a party of 5 in total. I would have given the hotel 5 stars, but our check-in was not the smoothest. There was an issue with the card machine, and even though I had written to explain we would be arriving early, and that we were prepared to pay a fee, the rooms were not ready for us. Other than check in, our stay was pleasant. The rooms were small except for the wheelchair accessible ones. But clean and well equipped. All of our rooms had windows. The breakfast buffet was typical but tasty. The hotel is well placed within walking g distance of Paddington and Edgeware Road. Khan and Abdullah were very attentive and helpful. I would recommend the hotel to business travellers.

Although the hotel has only been recently opened, there has already been multiple small issues, condition and maintenance related as: shower doors not closing properly (flooding bathroom floor when taking shower), curtains slightly damaged, heavy stain on shower heads or paint detaching in several areas. Otherwise comfortable stay, but makes me thing how this property will look in months or years to come.

Heeey, Good hotel, clean and great value for money. The surrounding area is full of restaurants and shops, and the location and easy access to transport make it so much easier. Thank you for the warm welcome and wonderful service from Mr KHAN at reception. I recommend it!

Raised a complaint with Hotel staff regarding being woken up in night because of faulty and very loud air con unit. I’ve heard nothing back from hotel management after the receptionist promised compensation would be made.

We stayed here on three seperate occasions on our recent trip to Europe. I chose this hotel because it was clean, fresh and modern rather than a traditional older property. I found the front desk service extremely polite and courteous and nothing was too much trouble. I had a couple of issues with housekeeping on two of our three stays - basically room items not replenished and very late cleaning of our rooms, but apart from that, I have no complaints. We had room 610 which was fairly spacious by London standards. The bathroom,in particular, is well fitted out. There are a number of inconspicuous light switches in the room including one in the open concept wardrobe and fold out desk - these are almost impossible to see at first glance but easy once you know where. The rooms have dimmers on all lights which is a nice addition and the automated drapes are a great touch. Breakfast is well worth it but served in a pretty small breakfast room - proportionate with the size of the hotel I guess. They do not offer lunch or dinner however. They have halal options too. Point to note, I did notice that there are rooms on the basement levels - these have no windows. If you’re okay with that, fine, although probably best to check when making a reservation. Overall we had a nice stay and the front desk managers in particular deserve a mention. Thankyou

The rooms are not as described or expected It was the smallest “deluxe room” we have ever stayed in . 6 coat hangers , no drawers or storage. We were staying 5 nights and had to live out of our suitcase that has to be stored under the bed as absolutely nowhere else to put it . The description says city views ( if you hangout of the window sideways you can see the post office tower! ) It says bathrobes, slippers , hairdryer, coffeemaker - none of these , apparently they are available “on demand “ , then why say they are in the room ?. We never got ours! There was bits of paper on the carpet when we arrived and still there when we left. Bedding not changed in 5 nights . Breakfast , definitely not even 3 star , over cooked rubbery fried eggs, cold bacon sausages etc toaster useless , bread needs putting through at least 6 times to get any colour! Breakfast room is tiny and guests are allowed to sit there all morning even if they have not paid for breakfast. Very large family groups with children just using it as a area to chill in and play on iPads etc , no room for guests to actually sit and eat their breakfast Most of the staff are very nice and friendly. The manager is useless. Not interested or helpful at all. Good location for Edgeware tube station but that’s the only good thing I can say. DO NOT stay here for more than a couple of nights unless you like living out of a suitcase and it really does seem to be a lottery as to which room you get regardless of how much you pay. Once you are allocated a room you are stuck there so be very careful !

I can`t thank Khan and the reception team enough for addressing our every single question, taking our bags even though we checked out and bringing the backpack of my father he kept forgetting! They cared deeply and I will definitely go back again! The rooms were super clean, they were super hospitable and offered us coffee and beverages all the time. Super central. The ideal hotel for London. Definitely recommend!

SCAM Alert! Do you want to sleep UNDERGROUND??? I don’t! If you also don’t want DO NOT beleive the room pictures! The hotel has 2 floors underground with many rooms and they have NO windows! It feels like a room at a “bomb shelter”. The hotel can put you there for the same high price and they think it is OK. Here is a picture of the underground “executive” room so you are warned…

Our room was in the basement so we had no windows but to be honest it was fine for what we wanted. Overall the room was extremely small but immaculately clean and very modern with everything we needed.

The staff is amazing! Polite, courteous and Pamela is the best. Rooms are very clean, the hotel is close to the tube and walking is within range of many restaurants. I highly recommend this hotel for your stay.

Overall very good hotel with amazing staff, definitely recommend to friends and families.

Filthy hotel. Despite paying for a room with a window, put in a windowless room in the basement. The toilet stank of raw sewage. Complained to reception. They refused to refund and instead moved to a room on the ground floor. Still had sewage smells. There was a window but the view was a solid brick wall. Window did not open. Worse still used condom packets were seen on the ground. No refund or apology given. As a doctor, I was worried about catching a disease from this place.

The hotel is really nice with great service. However, the rooms are terribly small barely able to accommodate 2 people with luggage. The lack of a lobby is also constraining. Overall, great location, great service but expect a small space.

Habitación incómoda, servicio de limpieza y atención pésimos!

Mis-sold - ended up in a tiny windowless basement room for £265 per night. I booked this hotel indirectly. The advertised room rate was over £265 per night but I got a small discount as part of a loyalty programme. The room was opposed to be a double with a view, and I booked it specially as other local chain hotels only have windowless rooms left ( which they made very clear in the room description). When I checked into the hotel they said they had given my room to someone else and I would therefore be staying in the basement. I said this wasn’t what I’m had booked and paid for, but the staff (who were very nice) said they couldn’t do anything as there were no other rooms. They said this let might be able to move me the following day (I was staying 2 nights) but they would have to do it whilst I was out, and move all my stuff for me. I wasn’t happy with to us they had just taken a £50 damage delist from me, so I didn’t like the idea of them checking me out of the room when I wasn’t there. There was no phone reception in the basement, the room was tiny & claustrophobic, and it wasn’t a great experience. It was clean, but that was the only positive thing. I was told a manager would email me the next day, which didn’t happen. Then I was told the following day, which again didn’t happen. And now they’re saying another day. I’m taking it up with the company I booked through, as it feels like a scam. They clearly sell rooms at different rates & then try to make extra money by putting people in more expensive rooms into the cheaper rooms. The staff seem really nice, but they are powerless. They were also visibly shocked at the amount I’d paid for the room. Avoid.

Zimmer eher klein, aber das ist normal für London. Gut erreichbar mit U-Bahn

God beliggenhet med kort avstand til Edgware Road Station. Rent og pent. Veldig hyggelig betjening. Fikk rom med utsikt rett i en murvegg, men det var stille og rolig, så gjorde ikke så mye. Veldig fornøyd.

The staff are very good. There is no lobby and gym in the hotel

Clean rooms, friendly staff. Good price-value.

Service from the man on reception was terrible, appallingly rude. Room was tiny, nice towels, robes missing their tie and people kept buzzing the doorbell.

Clean but very small rooms, good beds. Friendly staff. Good value-price.

Paid extra for a deluxe room. It was tiny snd poorly furnished - I’m not sure what was deluxe about it? There wasn’t even a chair or a proper wardrobe.

Highly recommend this hotel for a short stay in London! The hotel is located in the heart of London, with easy access to major attractions, shopping districts, and public transportation, even having a bus stop situated just outside the hotel. Whilst the rooms are on the more compact side they are very comfortable, clean and modernly decorated, providing the perfect space for unwinding after a long day of exploring the bustling city. The hotel staff were also very helpful and at times even going the extra mile, especially Khan who was a great help in booking us a taxi to Heathrow airport who we would like to personally thank and commend for his hospitality. An overall great experience!

During my stay, which I cut short after the first night of a seven-night booking to relocate to a significantly superior hotel. Location: Contrary to its claim, this hotel is not situated in Marylebone but rather just off Edgeware Road. There's a notable disparity between these areas: Marylebone boasts boutique shops, cafes, and restaurants, while the vicinity of this hotel is characterised by inexpensive, independent fast-food outlets and shisha bars. Rooms: The rooms are exceedingly compact, barely larger than the bed itself, and lack any storage amenities such as cupboards or drawers. This deficiency becomes pronounced for guests staying beyond a single night, as there's minimal space to store clothes. The purported "King size" bed is actually two single beds pushed together (it's uncomfortable in the middle). Additionally, the room's furnishings, including miniature bedside tables and a diminutive fold-out desk, are inadequate for practical use. Another guest aptly described the rooms as "shoe boxes." Bathroom: Despite its spaciousness, the bathroom lacks any storage solutions, forcing guests to leave toiletries scattered on the floor. The positioning of the hand towel rail near the toilet, coupled with the absence of towel hooks, compromises hygiene and convenience. Breakfast: The breakfast selection is rudimentary, featuring unappetising cooked options and limited variety. The congested breakfast area fails to accommodate the hotel's capacity, resulting in overcrowding. Check-in/out: Despite the absence of a bar, restaurant, mini-bar or other onsite amenities,I was required to pay a deposit upon check-in "in the event that I damaged something". The manager himself acknowledged the hotel's shortcomings, describing it as, "4 star at best." Additionally, there were other guests with similar complaints about room size looking to cancel their booking while I was checking out (after one night). Staff: The staff members are courteous and willing to assist, yet their efforts cannot compensate for the hotel's operational deficiencies. Post-departure, my requests have gone unaddressed. In summary, it's advisable to steer clear of this hotel.

We had a really enjoyable stay. The hotel is clean and bright. The staff are so friendly and helpful and the rooms are lovely. Breakfast is definitely worth it. We will be visiting again definitely

Excellent staff especially khan and good location for what we wanted.

A lovely hotel polite and caring staff Beautiful modern room with everything you may need Breakfast excellent!

The hotel's facilities, cleanliness and service were all A1 standard. Mr Khan was particularly at tentative and helpful in resolving a minor technical issue with the room key car on the morning of departure, and as week took advantage of the late breakfast and noon checkout facility, made sure we had finished our meal before ending the service. The location is great for Marylebone museums and universities, the and old high street which is well worth a visit to view its original pubs and boutique shops, as well as moderately walkable to Marble Arch, Oxford Street and Regent Park

Excellent and good value for money.

Small but very convenient and free water and fruit was unexpected and very welcome. Nice and clean, good for travelling through. Junaid was exceptionally helpful and friendly - would stay again.

Excellent and attentive staff. My room had a light switch fault resulting in my being moved but this was done quickly.

I was pleasantly surprised when I arrived . The staff was extra friendly and made sure you have everything you needed. A special thanks to Rizwan for the extra detailed attention to detail. He took the time to explain where everything was in the room and how all the electronic switches worked. The room was complete with all the “extras” you would expect from a 5 star hotel. Slippers , robe , toothbrush , sewing kit etc etc. Since I was alone I did not mind the small room.. I plan to return with friends/family , at that point I would definitely pick a bigger room.

Very welcoming staff, a big thank you we will return for sure !

Brand new building and very clean. Walkable to edgeware and paddington stations for easy access to everything. Rooms are super tiny, with no closet or any space to move or sit. You can basically stay in the room for sleeping.our family room for 4 was basically 2 connected tiny room the nice thing was that we got 2 showers. Overall great for a one night stay over connection in London.

It started a bit rocky with my reservation not being in the system. There sounds as though there's an ongoing issue with reservations passing between Hotels.com and the local hotel systems. This was quickly resolved though and i was assured i had a room as booked. I was able to put some luggage in a holding room prior to check in which helped. The adjoining rooms were clean and had everything we needed. Staff were friendly and professional, overall a very nice stay.

Everything was fine, just the room was small. The staff was good and the service was good.