Holiday Inn Blackpool by IHG vs Similar Hotels

Rooms were generally seen as modern and comfortable with necessary amenities.

Mixed room quality: many report comfortable beds and clean rooms, but multiple guests noted small/tight rooms (family rooms or advertised rooms not matching expectations), dated bathrooms, and rooms that need revamping.

Common complaints: small/cramped rooms and bathrooms, and at least one report of an uncomfortable/old bed/mattress that affected sleep.

Some rooms were spacious and comfortable, but others were described as dated and cramped.

Some reviews noted cleanliness issues, particularly related to an unpleasant smell in a room.

Multiple guests repeatedly praised cleanliness of rooms and bedding; several mentions of very clean rooms and attentive cleaning staff. Some isolated cleanliness issues noted (bathroom grime, occasional fruit flies and a dog-related smell in some rooms).

Multiple reviews note the hotel is 'spotlessly clean' or 'very clean' throughout rooms and public areas.

Several reviews mentioned issues with cleanliness, particularly regarding room conditions.

Multiple reviews praised the ideal location near attractions and transport.

Location frequently praised: seaside/sea views, quiet area with tram nearby and easy access. Some rooms had poor views or overlooked a car park with rubbish, but location generally a positive.

Frequently cited as a prime selling point (close to attractions, train station, evening entertainment); a few guests mentioned noise and that the area may be less family-friendly after dark.

Positive feedback on location, particularly regarding convenience for activities.

Staff were described as polite and helpful, with quick responses to issues.

Service is a strong point overall: many reviews describe staff as friendly, helpful, attentive and obliging (including a praised chef). A few negative incidents (one rude/swearing receptionist, reports of staff avoiding contact) are isolated but reduce the perfect score.

Consistently praised staff: described as friendly, helpful, welcoming and 'can’t do enough', with examples of attentive gestures (early breakfast, offering water/fan, attentive hosts).

Staff were noted as friendly and helpful, despite some service delays.

Breakfast was noted as decent, though some guests did not try it.

Food and beverage generally rated well: excellent and varied breakfasts, good dinner options noted. Some issues reported with bar (fruit flies) and drinks prices being high for guests staying in.

Breakfast is repeatedly praised as excellent, well-served and piping hot; one note that breakfast feels rushed during peak times.

Breakfast was highly praised and there were good options available.

While some amenities were well-received, others received mixed feedback.

Amenities are adequate: breakfast service is strong and consistent, parking is available (often charged) and fans provided when needed. Some negatives around bar cleanliness (fruit flies) and parking availability/condition.

Basic but effective amenities: easy check-in, keys provided, breakfast service good; limited in-room features for some guests (no fan in hot rooms, small bathroom layout).

Amenities were generally good, but parking fees were a point of contention.

General consensus suggested fair prices for quality provided.

Perceived value is average-to-slightly-below: positive cleanliness and service help value, but extra charges for parking, pricey drinks in the bar, and small/dated rooms lower perceived value for some guests.

Several reviewers explicitly call it 'good value for money' or 'great value', indicating perceived strong price-to-quality balance.

Mixed reviews on value considering extra charges, but good overall quality for price.