Mercure Kuala Lumpur Trion

Air conditioning not cooling.

Chic and clean

Ổn

Ko có gì

Ổn

Ko có gì

Het uitzicht, de bedden, de comfortabelheid van de kamer

De kamer is vrij gehorig, mensen io de gang in de nacht. Het personeel (niet allemaal) waren best kil. De locatie is prima, maar niet op loopafstand van het centrum. Maar verder dik tevreden!

The room was clean, view and pool was nice addition..the breakfast was nice as well. The staff helped whenever we needed soemthing

The water pressure in some rooms are strong and the water fluctuate between hot and cold so need to adjust the water sometimes

Excellent Service, good facilities !

Front office, F&B and house keeping staff showed ture hospitality values and assitsted beyond expectations. FO staff checked me in although I reached there before the check in time.

The view from room

The lobby cafe only open by 11am. I was informed early for the higher floor but eventually gave me the lowest floors. This 3rd time stayed not as good as 1 or 2 times which the room with the coffee machine.

Not much of anything at all

1. There was no on demand hot water for the last 4 days of stay 2. Constant cigarette smoke smell through air conditioning vents 3. Staff appear ignorant on asking questions/ information with some staff lacking effective communication skills

Nothing

Ignorant staff with lack of communication skills Constant cigratte smoke through air conditioning vents No hot water on demand for 4 days

Nice location close to shops

Bathroom had grimy grout tiles, noise disruptions all through the night and no water provided in room. Also there was an incident where I watched a security guard literally scream in the face of this poor woman on the Sky Rooftop. She was having a smoke and I was the only other guest there and there was no visible no smoking sign. I didn’t mind her smoking as there was nobody else around and we were outside anyway but the security guard quite literally charged towards her screaming at her and demanded she go with him to the wall like she’s a child! So horrible to watch and the lady was so shaken too

All

Nothing

Everything

Nothing

Convenient, many shops nearby. At some point, we needed to go to a clinic and it was just right beside

The parking, need to pay every time we go out. And the parking for mercure is like inside another parking. And no signal in the carpark. Had to go out to to top up my card on the phone coz no signal

Friendly staff very accomodating and quick, room cleanliness, the fridge was good and water/iron/ hair dryer availability. I like the safety feature locks in the room and the extra more secure private parking place for hotel guests.

The AC was not too strong would want stronger AC as sometimes it can get still be a bit warm in the room. I wished the skydeck city view could be open at longer hours than just one hour to accomodate guests' timings more.

كان كل شيء ممتاز من الموظفين بالريسبشن الى الغرفه كانت نظيفة وواسعة وفيها كل ماتحتاجه.

نسيت شاحن جوالي وعندما طلبت من الاستقبال مساعدتي بذلك للاسف لم يقدمو لي اي مساعده

ok

ok

كل شيء

يمكن اعطاء الزبناء شاحن الجوال لانه نسينا الشاحن وعندما تواصلنا مع الاستقبال قال لايوجد

breakfast was good location ok

could have been better if they had beef

Amazing view from the hotel and very cosy rooms.

It was not as good soundproof as I would expect.

Bilik yang bersih dengan susun atur dan perabot moden, minimalis. Ada coffee maker dan paip air minuman. Lif pun laju walaupun bangunan tinggi.

Beautiful room and good beds

We had a family suite, only thing I found slightly odd was that the kettle and door was in the room with the 2 single beds. Our kids are old enough not to walk out of the room, but I would have preferred if the door was in our room.

Felt safe as a solo traveler, it was also a plus that cafes and restaurants were around the hotel just 1 min away.

Location is very good if you want to go to opposite for work. Walking distance. Got a lot of food downstairs. But the hotel is really cannot make it. This is my first time staying there. The staffs and breakfast really cannot make it at all. Hotel should be rated 1 star instead of 4 stars.

Breakfast - only egg can eat, the rest of the food cannot taste. Even the breads. Better go downstairs to have a good breakfast. Forget about the "Free" breakfast you have. Don't buy the hotel breakfast. One important thing is Mercure management wrote this below. As your booking was made via a third-party travel website, some requests and arrangements are subject to the policies of the booking platform. => I didn't request anything. => meaning need to get the room from direct booking from their website, cannot get through Booking.com. Below is the Summary of what I encountered. I saw this Skyline viewing access and i asked the receptionist during my check in. He told me to and wait at the reception at 750 pm, and the security will bring me up. I was there on time and told the receptionist and he asked me to sit around and wait. I approached the receptionist a few times and not sure what happened as only me was waiting there. From 7:50 pm, i waited till 8:31 pm. I was angry at that time, and I approached the receptionist the last time. Then he told me to go to the lift lobby and wait. i waited another 5 minutes to 8:36 pm. This time i approached the receptionist and asked if don't have, don't waste my time. Then, you know what, he told me he called the Security and he asked me to go to 55 Floor. The Security will bring me up. Funny, why he cannot ask me to go up and look for the Security and asked me to wait there for more than half an hour??? Shower Water is very hot after turned on for more than 5 minutes. There is NO cold water. There is NO drinking water. The receptionist didn't even inform me. Later than i saw the dispensers beside the water basin. The water is warm and no cold water. The breakfast - No breads, the noodles is so salty. Is it for human to eat? I was there around 8am, almost empty, no top up. Plates never keep all over the tables. I saw China tour group there. Is this how they treat Tourist ?

Tts

Rien

Nil

Nil

GEEN OF WEINIG WESTERS ONTBIJT

KILLE ONTVANGST EN KILLE UITCHECK

酒店的早餐对于中国人来讲并不美味，没有符合中国人吃的菜品

早餐不好吃，酒店价格高了些

Hotel vibes and kind staff .

Breakfast is more Oriental rather than general

Staff

Gym

New, clean and its location which is strategically located in the heart of KL

The bathroom was rather small and the door opening is making it not comfortable as the space is small

It’s new and infrastructure is great

The staff and their overall attitude were unaccommodating, which made our stay very disappointing from a hospitality perspective. Prior to arrival, I had informed the hotel about the purpose of our visit to Kuala Lumpur and our stay at the property—celebrating our 10th wedding anniversary. I expected a basic level of acknowledgment or courtesy, such as a small celebratory gesture (a cake, wine, or similar), which is usually offered by hotels, especially when such details are mentioned in the booking. Unfortunately, nothing was arranged. I am an ALL Accor member and have been associated with Accor for several years, with numerous stays across Australia. However, this was by far the worst experience I have had at an Accor property. I never expected Mercure Trion to leave such a negative impression and spoil what was meant to be a special holiday. Additionally, we were charged for housekeeping due to some colour stains on the bedsheets caused by our children. While we fully accept responsibility for this, the amount charged felt excessive and made us feel pressured rather than handled with understanding and fairness. Overall, this experience fell significantly short of the hospitality standards I have come to expect from the Accor brand.

The stuff was very welcomy and warm special thanks to Ms. Zarina who handled our minor issue with high level of professionality and tried her best to make our stay remarkable

Location is bit far from Klcc

Location is convenient, staff is friendly.

the bathroom drainage system discharge rate is slow . the bathroom water has accumulating to leg anchor level .

Didn’t have brekfast

Staff in the front in the coffee shop are not very good slow and more interested in have there break and making customers done

nice view,and full of facility.

nah everything was perfect.

The location is good. With the shutter bus provided is a plus point

The attitude of the front desk receptionist is one of the worst I have ever met. They even ignored a group of people eating at the lobby, imagine a 4 star hotel lobby became full of chicken rice smell especially the chicken rice chilly smell. Very disappointed.. one important thing is when I first stepped in the room, I was very surprised that the rubbish didn't clean. Very bad experience with a rated 4 stars hotel

Everything is amazing, except for

The dust in the room, my allergies kicked in, and the sewage system connecting the units could be better,

All

No

Très propre, confortable, chambre lumineuse tout ce que j’aime. Malheureusement nous avons séjourné qu’une nuit la veille de notre départ de KL très tôt et on a raté le petit déjeuner que je pense devait être excellent car nous a on manger notre repas du soir à l’hôtel très très bon, rapport qualité prix excellent.

Le personnel de l’accueil, un peu froid pas très accueillant on a l’impression de déranger c’est vraiment dommage.

沖涼房的熱水器一時熱一時冷

L’emplacement La propreté des chambres Le robinet d’eau potable La gentillesse du personnel La beauté des salons Petit déjeuner copieux

Qu’il n’y ai pas d’eau fraîche à notre arrivée Le manque d’espace dans la salle de bain Le temps pour faire monter nos bagages (1h30)

Nothing really!

Air conditioning was next to inoperable.

very comfortable, clean and neat

the location is a tiny bit hard to navigate but still easy with all the signboards

Room

The woman at the front desk not so polite during check in.

La gentillesse du personnel endroit calme avec quelques restaurants a proximité.7/11 a 5min

Très bien

Douche pas assez chaude, pas de bureau ni chaise dans la chambre par défaut, juste à demander

Very nice staff! Amazing place, super comfortable with a fantastic view to the city!

Great hotel. Looks very new. Great breakfast. Location was great.

Parking is expensive, the hotel didn't have a scale which I found strange as most hotels have it. Breakfast needs more fruits.

New beautiful hotel, big rooms with fab views. Restaurant is good! Plenty cafes and small shops around

All great!

Le personnel est sympathique et engageant. Le confort est conforme à ce que l’ont peut attendre de cette gamme d’hôtel internationaux.

Clean room, sufficient space, helpful staff, a couple of restaurants downstairs.

Other than the few restaurants downstairs, there are not much of interest to tourists around in walking distance. The hotel is a bit away from the tourist points of interest. The free breakfast is very limited in food choices. I didn't wanna go again after the first morning.

Easy access to kl famous shopping complexes..

Got one morning, during breakfast, rice was not fully cooked.

Clean

1. Too noisy, even on the 20th floor. 2. Front desk staff not polite. 3. Requested city view during check-in but still got a highway-facing room. 4. Breakfast very poor, limited food, and every day have to wait for refill.