Courtyard by Marriott Colombo

Location

0

The one positive thing I can say is that the staff were polite.

I stayed at the Courtyard by Marriott Colombo for 9 nights, and unfortunately, this was one of the most disappointing experiences I have ever had at a five-star hotel. I booked a Superior King Room with City View, but the room I was given was not facing the city as expected. When I raised this at reception, I was told I would need to pay approximately USD 50 extra per day to get a proper city-view room, which I declined, as I had specifically booked a room advertised with a city view. The breakfast was another major disappointment. For a nine-night stay, it became extremely repetitive, with essentially the same selection every day. I expected much more variety from a hotel of this standard. The cleanliness of the room was also below expectations. There were visible stains on the carpet, and by the third day, I had to personally call housekeeping and point out areas where dust had accumulated and needed to be cleaned. This should not be something a guest has to monitor at a five-star property. Unfortunately, the worst part of my stay was becoming seriously ill with what I believe was food poisoning. I became unwell enough that I had to be admitted for medical treatment. During my stay, I had been eating exclusively at the hotel, which is why I strongly suspect the illness was connected to food consumed there. This made an already disappointing experience significantly worse. I also felt that, at times, local guests appeared to receive more attention or preference than foreign guests, which left me feeling uncomfortable and overlooked. I have stayed at many five-star hotels around the world, and this is the first time I have felt compelled to write such a negative review about a five-star property. I actually extended my time in Sri Lanka, but because of the overall experience and becoming ill during my stay, I decided to move to another hotel rather than extend my stay at the Courtyard by Marriott Colombo.

The front office staff were very good and provided excellent service. However, I ordered noodles, and unfortunately, the food was very disappointing. It was too oily, and the chicken was not cooked well. I hope the food quality can be improved.

le pt-déjeuner est top, la vue magnifique le personnel très professionnel et agréable (Un grand merci à Ruchira (sous chef), Vinuki etc pour leur disponibilités et la gentillesse)

ok breakfast enjoy all good

easy access inside city and shopping mall

Breakfast was excellent, variety was good and fresh, choices was very good

Some of the juices drinks appeared watered down

Excellent Facilities, extremely helpful and friendly staff and nice food.

Great location and service. The staff was attentive and always ready to help. Amazing city view from the restaurant

Perfect location, next to a mall. Comfortable rooms. Nice breakfast

Location

Good variety

Centrally located , getting about was easy

Centrally located, great gym, great pool, very nice rooms, and super nice employees. Breakfast is excellent, as is the high tea and dinner.

Nothing

Das Hotel ist sehr schön, Frühstück und Buffet am Abend grandios. Vor allen Dingen haben uns die absolut netten, freundlichen und hilfsbereiten Mitarbeiter gefallen.

Wunderschön! Tolle Aussicht vom Pool. Sehr freundliche Mitarbeiter!

Zuvorkommender Service: täglich wurde per WhatsApp unser Befinden und unsere Wünsche abgefragt. Frühstück und andere Mahlzeiten waren vielfältig und sehr delikat.

Da ich hörbehindert bin, war die Lobby und Gastraum sehr laut und hallend. War für uns teilweise störend.

Everything was excellent. The swmming pool is great. Anthony from the reception, along with the rest of the staff were very nice and helpful. I absolutely recommend.

Hearty breakfast. Excellent location. Kind, helpful staff.

I wish never been to that hotel! Very big mistake! Complete utter useless

Everything

The location, the facilities, the staff is great. Food can be better.

Food is good, it can be better.

Swimming pool on the roof top and excellent breakfast.

Staff, starting from reception, with one answer to all the questions that it is not in their policy. Even the simple question to call us the taxi couldn't be satisfied. The staff is acting like not very smart robots.

The staff at the hotel were so helpful and professional. The service was 5 star.

Nur Durchschnittlich, Geruch, Lautstärke, Service sehr unflexibel

Personal und Geruch im Hotel

The staff at the hotel were great, their level of customer service was exemplary. I would like to make a special mention to Chamodi, who took great care of me throughout my stay

Чисто, довольно новая мебель и общие зоны. Неплохое расположение. Бесплатная парковка. Неплохой вид из номера. Неплохо смотрится бассейн, не чисто инфинити, но почти))

бронировали два номера. Заезд по регламенту отеля в 15.00, но в 15.10 был готов только один номер. Обещали что в 15,30 будет готов второй, но в реальности был готов только после 16,00 В ресторане (он один) еда ну очень посредственно, а салат с листьями которые очень сильно воняли хлоркой, которой ОЧЕНЬ воняеет вся вода в отеле. То есть есть это было невозможно. Кстати завтрак ну очень слабый. Выпечка вообще дно. Персонал невнимательный. Просил сделать глазунью, принесли омлет. Размер номера явно меньше чем в описании. в описании 35 кв. м. но в реальности это максимум 20, а возможно и 15. Интернет еле шевелится.

С самого начала и до конца нашего пребывания, было ощущение заботы и внимания. У меня был День Рождения и мне в номере устроили классный сюрприз с тортом и лебедями из полотенец и открыткой. В отеле не было свободных номеров для раннего заселения (мы прибыли в 7 утра), и нам разрешили пользоваться бассейном до заселения. Весь день мы отдыхали в отеле, также кроме бесплатного завтрака мне добавили еще и бесплатный ужин, отличные сервис и внимание к деталям! вкуснейшая еда всех направлений, есть и местная кухня и европейская и вегетарианская. Бассейн с потрясающим видом на летающих пеликанов и озеро и океан. Красивый стильный дизайн везде - в коридорах, в номере и в обеденном зале. Вкуснейший кофе и потрясающий сервис. Обязательно приедем в этот отель еще раз.

все прекрасно!

It's great in every way

The ambience of the hotel. The location. It is very convenient being inside the mall as the mall as a good court downstairs and an amazing nail spa! Very cozy rooms and clean. Great shower. Staff are very friendly and helpful. Nice view of the city and lake. Short walk away from Park Mews which has nice bars and restaurants. Would definitely recommend.

Nothing

Customer care from every member of staff was great

I stayed at this Marriott property from 20th to 23rd February, and unfortunately, I experienced a serious issue regarding the safety of my belongings. On 22nd February, I briefly left my room to have breakfast. I had placed USD 400 inside an envelope, which was secured in a separate compartment of my handbag, and the handbag was inside my suitcase. The suitcase was closed before I left. Upon returning, I noticed the housekeeping staff member outside my door. After a brief conversation with him, I entered my room and immediately saw that my suitcase had been opened & spread flat during room servicing. The housekeeping staff stated that it had been left open, which was not the case. The envelope containing USD 400 was missing. I calmly asked the housekeeping staff to check the trash in case the envelope had been accidentally discarded as I didn't want to accuse directly, but it was not found. I then escalated the matter to his supervisor and Assistant Manager Ms. Heshali, who conducted a thorough search of the room and my belongings and the money was still missing. I was later informed that door access logs and hallway cameras were reviewed, and no suspicious activity was detected. However, if the incident occurred inside the room, it would not be visible on hallway footage. I remain very concerned for several reasons: - Only one staff member entered and cleaned my room, whereas standard procedures usually involve more than one person. I would like clarification if this is standard practice at this Marriott property. - The envelope containing cash was secured inside a separate compartment of my handbag, inside my suitcase. My suitcase was opened during room servicing. This experience was extremely distressing and disrupted my schedule, as I was attending work-related education events during my stay. It is not what I expected from a property operating under the Marriott name, which I associate with safety, professionalism, and trust.

Comfortable and great facilities

Nothing

Nice room and good quick check in.

The restaurant. Great spot and nice outdoor area to sit and drink but just unorganised with regards to payment. Mediocre breakfast. Needs signage to show where eggs are for breakfast and needs better coffee. There is NO 24 hour room service as such as they can’t cope when the buffet is on so there is a gap where you Cannot order anything to your room? Weird set up.

Beliggenhet fantastisk. Basseng området var nydelig. Rommet komfortabelt, fint bad sminkespeil med lys er pluss, dusj med hånddusj veldig pluss, ekstra pluss poeng for å ha fire ulike hodepute typer i sengen, helt fantastisk med en god dunpute. En sjelden luksus som jeg satt veldig stor pris på, mest pris på faktisk. Deilig frokost, stor variasjon, lekkert presentert. Fantastisk service i alle avdelinger. Veldig fint å få bruke dusj, garderobe og basseng da jeg ankom lenge før innsjekk. Det tok veldig kort tid før rommet var klart, jeg rakk ikke engang bestille kaffe. Praktisk med kjøpesenter i samme bygg, nydelige templer rett utenfor hotellet. Prisene på mat og drikke er ikke ille.

Uventet at det ikke var noen til å hjelpe med baggasjen fra bilen til recepsjonen da den var i 9. etg. Ingen fare, men overraskende i et 5* hotell, som kvinne alene med veldig mye baggasje. Det var tomt for håndsåpe og conditioner på badet, men det betød ikke noe for min totalopplevelse.

Super friendly and helpful staff. Comfortable beds and black out blinds. Good location and safe entrance. Easy to get taxi or tuk tuk. Big and strong shower.

No need for separating walls from bathroom to bedroom but not an issue.

The place was excellent

The hotel did not inform us well before of the religious activities during our stay I had booked 3 rooms we were 5 adults and 2 children I asked for bed or mattress for kids and they had none For a 5 star hotel this is not acceptable They put a bedcover on floor and made a floor bed for the 6 year old The 3 year old slept in the bed with the kids very bad The buffet dinner was too spicy all the dishes they should have international dishes for travellers We could not eat much nor could the kids very upsetting

Wonderful breakfast. The F&B executive, Mr. Osmanda, went above and beyond to deliver excellent service. Additionally, Dhruthi assisted in selecting vegetarian Sri Lankan cuisine.

Breakfast was amazing. I loved the food and all the options there. I wish I could stay longer

Check-in took a while, I understand early check-in wasn't possible but it took quite a while and there weren't much to do other than waiting and exploring the mall, especially since I was there for an event.

ארוחת בוקר טובה, חדר כושר גדול ומרווח, נוף מדהים מהבריכה

קצת רחוק מהמרכז

Excellent service, friendly and resourceful staff. The hotel is very well located, near plenty of options for restaurants and shops. Big, comfortable rooms and good variety and quality of food

Nothing in particular. Had no opportunity to go to the pool or gym, so I can not say how they are.

Really, really nice; design, ambiance, food, staff, location...😊 😃 😀

Location

Room size

The staff were friendly and the rooms were new and stylishly decorated. The restaurant area on level 9 and the pool area has amazing views of Colombo, overlooking Beira Lake. The shopping centre is conveniently located right next to the hotel.

The pool can only be accessed by walking through the dinning/lobby area on level 9. It does not give guests the privacy we need. The views from pool is beautiful however.

The food is testing good, but the spread is average. The Restaurant Service is poor. they offer me to seat outside but not look after the guests who sit outside.

Lovely clean and friendly staff

The room was slightly cramped

nice room great location just by the gangarmaya shrine. welcoming staff. clean and comfortable the hotel driver was excellent and knowledgeable

not much, just that going to the room was a little long

Property location is good and easy access to most of the attraction.

We've been stuck in Sri Lanka, Colombo for a week due to a severe storm, and we have found Mariott to be the best accommodation out of 4 high-end accommodations. From the personell, to the rooms and ambience, I would give this hotel a 9/10 overall.

We got swapped a twin room for a kind room + a roller. While I appreciate that this was under weird conditions there was a group of guys that decided to stay overnight and got a twin, so that was weird.

Location and people

All good

Room was beautiful.

Heart of the city

Limited vegetarian options

Ist Zentral gelegen kommt schnell mit dem Tuk Tuk überall hin Ist eine sehr schöne Unterkunft Sauber und gepflegt

Auch wenn es mehr Luxus ist, sind die Stühle draussen an der frischen Luft schmutzig Es geht lange bis man einchecken kann. Sie sind nicht sehr flexibel Auch die Klimaanlage kann man nicht gut einschalten war sehr kalt geht lange bis es warm ist

Excellent!

The staff could have been more responsive