The Looking Glass Hotel

Spacious room

Keyless entry failed sometimes

Mucho ruido en las habitaciones.

Pulita e tanta aria condizionata

Camere piccole

The location, the place and how clean it was.

Nothing..

Muy limpio, moderno y el personal muy atentos

En realidad todo me gustó. Talvez el baño es un poco pequeño pero nada como para quejarme

Las habitaciones son acogedoras y super silenciosas

La ubicación, la comodidad, contaba con todo lo necesario para una buena estadía

El reducido espacio del baño, dentro de la regadera se encuentra el lavamanos y no contaba con ventilación, tema menor pero es un detalle

Fair priced, perfectly located and the staff is warm and helpful. We particularly enjoyed Lin’s welcome. We’ll be back!

The room we stayed in didn’t have windows, although it was well ventilated. It can get a bit loud with inconsiderate neighbors early in the morning, but that’s not the hotel’s fault per se :)

Confort , propreté

Climatisation trop froide , difficile à régler

Céntrico para moverte por San Juan. Tiene área de comida cerca para desplazarse a pie. Zonas de visita turística y fiesta a unos pocos minutos en Uber. Todo lo necesario para pasar una estancia cómoda en la ciudad. El personal muy amable y dispuestos a ayudar y resolver dudas. En especial Lin es un amor de persona muy cercano y cariñoso!

Algo que yo hubiera podido descartar del hotel sería el aire acondicionado que hay en el hotel, para mi gusto está demasiado frío. Durante mi estancia no utilice el aire acondicionado de la habitación porque con el que transmitía el exterior hacía la habitación era suficiente.

La habitación (suite) fue muy cómoda. Tenía 2 áreas, una sala con sofá y área de trabajo amplios, y la habitación. Espacio para storage, varios conectores. Amenities como plancha, microondas, mini refrigerador, cafetera, agua y bebidas de cortesía. Muy buena ubicación.

No hay elevador, lo cual es incómodo para subir maletas. Cuando hice check in el personal del lobby no ofreció su ayuda en este asunto. En el check out si ofrecieron su ayuda. Tampoco hay desayuno. No me gustó que solicité 1 hora más para hacer el check out (salir a las 12 pm en lugar de 11 am) y no lo permitieron.

I dont know why I thought it was near the beach but it wasn't. I really didnt understand why i booked in this area but not the hotels fault. I had a rented car so it was fine in terms of parking on the street and accessibility to where I had to go. Also, my rooms wasnt cleaned even once when I was there. Maybe that was the policy and I was too busy to bother about all that anyway.

Room not cleaned every day. No one at the reception during the evening when I checked in.

Really pretty room!

Friendly staff, easy check-in and check-out, comfortable rooms, and great communication!

The location

People sometimes are noisy and let the doors slam late at night. 😓

Habitación muy cómoda, limpia y moderno

Staff courtesy and affordability

parking

Very modern for the age of the building and neighborhood. Has been nicely renovated.

No elevator. Not their fault, but we were there when the city had no water service. Three girls on our floor had a SCREAMING fight at 10pm and since there was no one at the front desk after 8pm, we could not report them to anyone. We had a 5:30 am flight so it interrupted our sleep.

Nice staff and facilities Clean

Small room

Localizacion

No tiene estacionamiento

The staff is very attentive and the hotel was spotless clean.

They don't have elevator so be prepared to carry all your luggage.

Good value for money, with clean rooms and good location (in Santurce) within 10 miles of drive from the airport. Needed a place to stay overnight before heading out of San Juan the next day. But would not recommend this place for longer stays.

No elevators so had to lug a large suitcase up 3 flights of stairs. If we had known beforehand, would have split the luggage into two carry-on size suitcases. Also, the private parking was full so parking on a busy street in the middle of night was a challenge.

The Looking Glass is excellent value for money. The location is a good launching point for anything around greater Santurce but also for if you want to go further afield. Ubers easy to get and drop off. Lots of coffee around the area. Showers had hot water with good water pressure and many towels. Bed was comfy.

It is very loud due to the design of the space and conversation or movement travelling. They provide earplugs. You will surely use them.

Buena ubicación

La habitación es MUY pequeña. El lavabo del baño está dentro de la ducha… muy poco práctico. Si te quedas una noche no está mal, si te quedas más te falta por todos lados.

Good location

Hotel was pretty expensive and don’t have parking, 25$ per night and I have to even walk..

It was accessible to other locations if you took an UBER. If you walked to Condado it was a 30 min walk. I guess it’s up to preference and budget.

1/ modern keyless entry- not my preference. 2/ walk up- something to keep in mind, when carrying up luggage through narrow stairs. 3/ the shower design cause the water to spill onto the floor. 5/ bedroom cement walls gave an industrial feel; lighter walls might help the room to be open and bright.

Location

No handicap parking and bathroom don’t have a door

The price

No windows. Terrible. No fridge.

Habitación cómoda, puedes aparcar cerca. A 10min del viejo San Juan y del aeropuerto

La ubicación, aunque no está mal, mejor sería el viejo San Juan

It was cleaned

You can hear everything what’s happening outside.

Good location. Clean. Fresh water available. Toilet in lobby. Good self check in process.

Small room, not suitable for big luggages. Room not very soundproof. Sliding bathroom door that you cannot lock. Ages to get the deposit back.

空港からタクシーで15分程度。Old San Juanに向かうバス停に近い。歩いて行ける範囲にスーパーマーケットやカフェがあります。周囲は夜歩いてもさほど治安に不安はありませんでした。お部屋は清潔です。ゆったりしたお部屋がよかったのでスイートルームにしましたが、アメリカ本土のホテルと比較するとコスパ良いと思いました。部屋の出入口のほか、寝室、トイレ、それぞれ扉で仕切られています。冷蔵庫は大きいです。

道路に面しているので、車や歩行者の話し声などが聞こえるときがあります。(ホテルに耳栓置いてありました)

Excellent and friendly service. The hotel is modern/ updated and the room was very clean.

Great service, good location

No elevator

Clean

No elevator

Room was perfect for a solo traveler for a few days. Location in Santurce was good but not great; most things were about 10-20 min walking distance (e.g., not great with a travel backpack, but good walk home with a sling). Mostly run remotely it seems like; staff was only there during business hours.

Kind of expected someone at the front desk when checking in later at night, given it's a "hotel"; had to instead call and talk through the speakerphone on the building which wasn't a great first impression. Service was good otherwise; however my room was never cleaned in the 3 days i was there.

Muy bien y muy bien ubicado

Me gustó al 100 %

Banheiro e Cama bem confortável

Nosso quarto não tinha frigobar

The Location is closer to pretty much everything in San Juan. The room was nice and clean. The staff was excellent, answered all my questions.

I didn't like the pay parking which it is farther away from where it used to be a year ago. Also there are no places to eat breakfast that can be consider close by.

The common areas were excellent. Room very clean. Area is close to restaurants and museum of art. The staff was wonderful.

Steel bedframe leklgs very easy to run into.

Ubicacion y la cama

El baño y la ducha

The place is modern and nicely decorated but there was something lacking that i can’t pinpoint. First there’s no food on site at all. And also, The room was small, the bathroom was very small. I could not control the temperature of the A/C, i was freezing the whole time. The location was not great, quite far from everything. The area seemed kind of dodgy.

Ubicación estupenda, cerca del metro de la parada de bus etc. La verdad me gustó este hotel sin duda volvería, los chicos de recepción son maravillosos, Lynn es muy amable nos ayudo con un taxi. Y Jared nos permito hacer el cheking a las 2 pm, ya q llegamos cansados del viaje.

No me gusto que en 3 noches no nos limpiaron la habitación. Por lo demás todo genial.

The ease of checking in. The staff! Very clean and newly renovated

Rooms are small for two guest with luggage for a week but manageable for an overnight stay. There is no where really to unpack if you stay more than a couple of nights.

It was convenient for getting to cruise port. Ideal for one night.

Very noisy at night

staff

street noise

Beautifully maintained

It does not have private parking. The car catalist was stolen, since I parked overnight on the street

Staff is not friendly at all.

Staff is not friendly at all.

It’s modern decor and looks to be newly renovated. Clean and staff is amazingly helpful and accommodating. You can hear the outside traffic in the room but if you are a light sleeper they do supply ear plugs.

No elevator but the steps to the upper floor were big enough to get luggage up the stairs rather easily. They did offer for the staff to help get our luggage to our room if needed.

EL hotel es correcto. la habitacion tambien esta bien y la cama es comoda pero el baño depende de habitaciones. en otra ocasion conte con una baño grande pero en esta era "di mi nu to" . Tambien tiene el problema que no tiene ascensor y los escalones son muy altos. si viajas para varios dias solo es el inconveniente al entrar y salir y no molesta tanto peor para un solo dia es una incomodidad que recuerdas. el personal, que aunque solo esta en ciertas horas, es muy amable.

En este caso el baño. No hay desayuno excepto cafe y pasta en el ultimo piso que solo por subir ya no lo haces

Excellent location and staff were very friendly

No elevator

Great location in lovely neighbourhood.

Clean premises, this is a good spot if you’re only going to be here at night to sleep.

Rooms are a bit on the smaller side

location of the hotel, airport,port,restaurant

nothing

We stayed just one night since we had an early morning flight from SJU. Rooms are small but clean and modern. The terrace upstairs is very nice. There’s also a small gym you can use. Staff was all very friendly and let us leave our luggage before check in time. There’s also free filtered water and ice.

There’s no insulation at all in the rooms, you can hear everything that’s happening in the corridors like it’s in your room and also from outside. The locks on the doors (electronic code) make a loud beep with every number you input which is very annoying every time someone opens their door during the night. We staying on a Sunday, I can’t imagine during weekend nights!

it was clean and a great pizza shop was nearby

not a lot near it within walking distances

Rooms were very modern, staff was very were nice, AC worked really well, rituals products in bathroom were a nice plus, bed was comfortable.

The shower was very open so water kind of got everywhere and there wasn’t a lot of space in the bedroom around the bed. Overall great value for price and these were just minor little inconveniences!

La cama y locación

Todo estuvo excelente

Próximo a mercados, bom atendimento da equipe. Bom espaço.

Valor diária

Posizione per una notte comoda perché vicina a le fermate dell'autobus. Personale gentilissimo

Decorazione un pò "spartana " Prezzo un pò alto Nelle vicinanze pochi negozi e anche pochi posti per mangiare

Great value stay, short Uber to all the spots in Condado, very comfortable bed, good shower, AC worked well, wifi worked well, free water in the room

Great after hours check in procedure. Modern clean rooms

Nothing

Great communication. Easy check-in process. Room was very clean and comfortable. Great location/proximity to both the airport and Old San Juan. Stayed for 2 nights and had a nice time - no complaints!

No complaints! Located within a city so if you are sensitive to noise it might not be a good fit for you - they do provide ear plugs.

All good

Habitación amplia, incluso con una zona de escritorio para agendar tus cosas de viaje.

El personal de recepción fue muy amable y atento. Las instalaciones están limpias y el baño de la habitación es amplio.

El precio de la habitación es caro como casi todo en San Juan de Puerto Rico.

Good location for restaurants

Having to carry my bags up three flights of stairs