Nagominoyado Hanagokoro - Reopening in Mar 2024

Onsen privatif dans un cadre magnifique

Le rapport qualité prix n’est pas optimal, certaines choses sont un peu vieillottes (ex: douche) et la nourriture n’était pas incroyable comparé à d’autres restaurants au Japon.

Il soggiorno nel ryokan è stato veramente spettacolare e ben oltre le nostre aspettative! Dopo 5 giorni a Tokyo e prima della successiva tappa, ci siamo concessi una giornata all'insegna del relax: il ryokan si trova ad Hakone, raggiungibile col treno da Odawara e successivamente è necessario prendere un bus oppure la funicolare; la struttura è a pochi minuti a piedi dalla stazione di arrivo. Siamo stati accolti piacevolmente e siamo stati accompagnati verso il nostro alloggio, dopodichè ci hanno mostrato dove potevamo usufruire del nostro onsen privato. Nell'onsen ci potevi stare tutto il tempo che volevi, sia prima che dopo cena, ma era usufruibile anche il giorno dopo, fino all'ora del check-out. Il nostro alloggio (da 46 mq) era veramente spazioso e molto pulito, il pavimento era completamente rivestito col tatami ed ovviamente potevi camminarci solo scalzo (all'ingresso ti fanno lasciare le scarpe e ti forniscono delle ciabatte da utilizzare nella struttura, ma si lasciano all'ingresso della stanza). Ci hanno offerto tè e mochi come benvenuto. In stanza abbiamo trovato lo yukata che si poteva indossare liberamente all'interno della struttura, anche a cena. Molto buona la cena, che è servita alle 18 o alle 18.30, interamente giapponese; diversi assaggi che spaziano dal pesce alla carne, con anche dessert finale. Per colazione si può optare per quella giapponese o quella occidentale (noi abbiamo scelto quest'ultima), ed era molto fornita con preparazione di piatti caldi. Devo dire che è stata veramente un'esperienza da 10 e lode che sto consigliando e consiglierò a tutti.

Loved it! An absolute experience.

The authenticity and the private onsen.

Too expensive for what you get, some of the staff rude. I’m allergic to carrots which I let them know. In the morning they served me multivitamin juice that contained carrots, so I had an allergic reaction. I asked to get other juice instead, which they declined. They have set times to for meals, you don’t have a say at all. Didn’t feel like vacation. Our private onsen was right above a street, it was noisy and smelled like gasoline.

Ein außergewöhnliches Erlebnis, wir wurden sehr freundlich und aufmerksam betreut! Das Zimmer mit Balkon und Privatonsen war traumhaft, genauso das Frühstück und Kaiseki Menü abends!

La onsen privata sicuramente è qualcosa di veramente suggestivo. La posizione è ottima per raggiungere Gora e anche Moto-Hakone.

Il problema principale di questa struttura è la rigidità degli orari dei pasti. Sono estremamente fiscali, quasi fino all’ossessione, riguardo all’ora dei pasti, la ragazza che ci ha seguito durante il soggiorno era carinissima e molto disponibile ma avevamo un’ansia costante di fare tardi. Cena ore 8:30 al massimo e colazione al massimo alle 8, i pasti erano particolari ma la cosa che ci ha colpito è che nessuno ci ha chiesto nulla su eventuali allergie o intolleranze, non ne siamo certi ma sospettiamo che anche il menù non possa subire molte modifiche a seconda delle esigenze di chi è ospite. La stanza era molto grande ma non erano assolutamente presenti oscuranti alle finestre quindi alle 6:30 era praticamente già giorno in camera. La pulizia della stanza lasciava un po a desiderare, abbiamo trovato delle macchie di dentifricio nel lavandino appena entrati in camera. Come già segnalato da molti utenti il signore al check in non è proprio molto cortese, inoltre “sequestrano” le tue scarpe all’entrata e, in caso di uscita serale dopo le 21 questa cosa potrebbe creare problemi. Asciugamani pochissimi considerando che hai un’onsen a disposizione, mancavano anche quelli per il viso. Insomma per il prezzo pagato forse ci saremmo aspettati un altro tipo di trattamento.

Em especial do Onsen e do enquadramento paisagístico

Nada

La cucina.

Ristrutturazione di un edificio recente con struttura non tradizionale. Dettagli di design da migliorare

La struttura è molto bella, curata e pulita, e la camera è davvero ampia e confortevole. L’onsen privato è stato sicuramente uno dei punti di forza: molto bello, rilassante e perfetto per godersi un momento di tranquillità. La cena giapponese è molto tradizionale e, naturalmente, la scelta dei piatti dipende dai gusti personali. Personalmente ho apprezzato alcune portate più di altre, ma devo riconoscere l’ottima qualità del pesce e delle materie prime.

Purtroppo alcuni aspetti del servizio hanno inciso negativamente sulla nostra esperienza. La struttura offre un servizio di trasporto da Gora Station. Il giorno prima del nostro arrivo avevo contattato la struttura per chiedere informazioni e mi era stato comunicato che sarebbe stato sufficiente inviare un messaggio una volta arrivati in stazione e che, entro circa 10 minuti, sarebbero venuti a prenderci. Il giorno successivo, una volta arrivati a Gora Station, abbiamo quindi inviato il messaggio come indicato, ma abbiamo ricevuto risposta solamente dopo circa 20 minuti. Di conseguenza, siamo arrivati in struttura alle 17:10. Il problema è sorto successivamente, quando ci è stato comunicato che la scelta tra colazione giapponese e occidentale era possibile esclusivamente per gli ospiti arrivati entro le 17:00. Questa limitazione non ci era stata comunicata in precedenza e, soprattutto, il nostro ritardo non era dipeso da noi, ma dai tempi del servizio di trasporto della struttura. Per questo motivo ci siamo trovati costretti a scegliere la colazione giapponese. Non essendo abituati a determinati alimenti a colazione, purtroppo non siamo riusciti a mangiare praticamente nulla e siamo rimasti a stomaco vuoto. Per lo stesso motivo non ci è stata data la possibilità di scegliere autonomamente l’orario della cena (18:00 o 18:30) e della colazione (8:00 o 8:30). Considerando il prezzo piuttosto elevato pagato per una sola notte, ci saremmo aspettati maggiore flessibilità e soprattutto maggiore attenzione nei confronti di una situazione che non dipendeva da noi. Un ulteriore aspetto negativo è stata la quasi totale assenza di comunicazione in inglese, che ha reso molto difficile spiegarsi e comprendere alcune informazioni durante il soggiorno. Infine, proprio accanto al letto, è presente una finestra dotata di una tendina praticamente trasparente, che lascia entrare molta luce già dalle prime ore del mattino.

Dettagli curati, cena e colazione ottime esperienze, ryokan elegante e personale estremamente cortese. Location in un contesto naturalistico invidiabile

Non è assolutamente una colpa da fare alla struttura, innanzitutto; semplicemente l’acqua dell’onsen privato, se non viene usato nel momento di mix automatico più favorevole, risulta davvero bollente per un utenza occasionale.

Increíble atención y amabilidad del personal, instalaciones, comida... Todo excelente hasta el último detalle, y no falta detalle. A destacar el onsen en la habitación, un verdadero lujo.

Quizá convendría un mejor nivel de inglés para el personal.

服务态度一般！位置也不好找

特别是床！さいやくでした。めっちゃ寝ずらい。

Staff gentile e premuroso, camera molto spaziosa e pulita, vasca privata sul balcone ed altre riservabili esterne alla stanza. Cena e colazione molto buone, anche a colazione si mangia pesce riso ed altre cose locali. Posizione comodissima, a 200 metri trovate fermata bus e la stazione della Owakudani ropeway. Siete fuori dal paese, posto ottimo per rilassarsi un paio di giorni!

Nulla

宿泊した部屋の快適さと露天風呂。

夕食の料理の提供スピードが早い

Davvero ottima esperienza! Onsen privato, camera/alloggio spazioso pulito, in vero stile Ryokan Posizione ottimale per visitare tutta la zona e le attrazioni Cena kaiseki e colazione buonissime, ottime, varie per assaporare le loro pietanze e la loro cultura. Uno staff preparato, cordiale che ti segue e coccola durante tutta la tua esperienza

Uno punto, non negativo ma di consiglio, comunicare se i massaggi devono essere obbligatoriamente prenotati in anticipo. Ho eseguito il check-in alle ore 15.30 (prima delle ore 15 non puoi farlo), ho chiamato entro le ore 16 ed era tutto pieno fino alle ore 23.

Nous avons profité de l’onsen privatif intérieur et extérieur, exceptionnel ! Tout le personnel aux petits soins et les repas riches en saveurs variées . Un dépaysement enchanté

L’emplacement La gentillesse du personnel Le bain privé La vue

Un peu moins fan de la nourriture typique japonaise et de la rigueur sur les horaires

The private onsen was great. The room for 4 persons was very nice.

風呂 部屋 虫が多すぎた

Everything. I liked how intimate it was and how well the staff took care of you. The private onsen was amazing. The dining room and meals were next level.

Could use a full body mirror in a room but it’s such a small thing.

Yes

No free towels is crazy

It is a small ryokan, only 8 rooms, each room gets one of 8 private onsens assigned. Onsens are not in the room but several steps away. The water is properly sulfurous and muddy. The restaurant is also small, only 4 tables, each with the gorgeous view. The food they serve is exquisite quality and presentation. Rooms are spacious and they provide traditional beautiful dress, toiletries and such. We were able to book it last minute, probably because the property is quite new and not as well known as other high quality ryokan in the area. It is spotlessly clean and recently renovated. Nice bar lounge area too. Only 2-3 minutes walk from Sounzan ropeway station.

Nothing

The facilities, vibe, onsen and staff were incredible. We felt like royalty. The room was ridiculous spacious and well thought out. The restaurant amazing.

Mostly everything was good, came here for the onsen.

The kaiseki was abit cold and salty

Amazing with private onsens and impeccable service. The traditional Japanese food is also amazing. Highly recommend!

This is a truly Japanese experience - amazing staff, lovely rooms and the private onsens with proper natural spring water was brilliant. We used the bag service too which shipped out bags from the hotel to the station so we could enjoy more of Hakone! I see lots about construction… can confirm that’s FINISHED!

Nothing - it was great

Le lieu est charmant, très intimiste et calme. Les onsens privés, dans un espace annexe et accessible 24/24h, sont magnifiques, avec vue sur la végétation. La chambre est immense et baignée de lumière avec une belle vue sur les montagnes ! La literie est parfaite. Chaque chambre a une employée désignée qui est aux petits soins et qui fait preuve d’une très grande élégance. Les repas sont pris en chambre ou au restaurant, très bons et pleins de découvertes. Bref, à ne pas louper !!

Le manque de rideaux dans les chambres, réveillé très tôt car il fait jour à partir de 4h30 ..

Camera. Pasti (cena e colazione) disponibilità dello staff onsen privato. La cena era divina e molto abbondante, caratterizzata da diverse portate. Ci hanno fatto scegliere se cenare in camera o nel ristorante, abbiamo scelto il servizio in camera. La colazione è possibile sia in stile giapponese che occidentale. Abbiamo optato per l’accidentale e ci hanno portato sia scelta data che dolce. Lo staff è gentilissimo. Appena arrivati ci hanno accolto e fornito asciugamanini in quanto pioveva. La camera era molto grande e ben fornita. Consegnano un kit donna e un kit uomo con tutti i toilettes necessari (spazzolino, spazzola, cotton fioc ecc..) In camera è sempre disponibile kit per il the e acqua. L’onsen era stupendo. Ha un’altra chiave ed è aperto h24. Esperienza super consigliata. L’unica cosa che mi sento di raccomandare è di portarsi una maschera per dormire in quanto le tende della stanza non sono oscuranti. Per quanto riguarda il Wi-Fi è vero che non è velocissimo ma insomma..è un posto per rilassarsi e godersi un po’ di sana vita lontani da tutto il resto. Vicinissimo alla stazione della funivia.

Nulla

A beautiful hotel with great amenities, incredible food and lovely staff. Definitely recommend staying during your visit to Hakone!

N/A

The hotel was amazing. Surrounded by a lot of trees and plants, we could enjoy a nice bath in the private onsen surrounded by nature. The room was Japanese style, with living room area and very comfortable bed. Everything was clean and tidy. Staff was also nice. Congratulations to the chef, the food was amazing.

We arrived at 11h and the check-in was at 3pm. We already knew the check/in time but what surprised us is that we were not even allowed to access the place. They picked up our luggage at the entrance of the hotel and did not offer us to wait inside or go to the toilet. And it was strongly raining outside. We were really surprised by this cold welcome.

Everything!!! First class all the way!!

The geishas, the onsen and the restaurant

The reception staff doesn't care at all about you, they failed to receive our luggage from SAGAWA and we had to pay to send it to the next hotel. When we arrived they stated at us as if we were not expected or welcome. They didn't even offer water or anything while waiting for the checkin to be available. We had a room with a private onsen, they also didn't offer us to use the onsen while we wait for our room. I cannot describe how uninterested they are in doing their job. After 9:00 PM you cannot leave the hotel as the staff has to hand you your shoes and they are not there anymore. There is a construction site nearby and cars often rush though this street. I recommend you search another onsen place if you value your peace of mind.

Vanskelig å kommunisere med personalet, da nesten ikke snakke engelsk .

Beskrivelsen av hotellet , sto ikke til forventning til stedet i følge booking.com beskrivelse .

The staff was absolutely amazing. The room was beautiful and comfortable. Our private bath was also beautiful and clean. Very close to the Hakone ropeway which was very convenient. We immediately felt comfortable and welcomed from the moment we walked in the front door.

There was nothing to dislike it was the perfect place to stay!

L'expérience de l'onsen privé... les repas délicieux, le confort de la chambre, le personnel aux petits soins pour vous... super expérience Facile d'acces ... moins de 5 minutes à pied du téléphérique et du funiculaire (station Sounzan)... parfait pour explorer la region...

C'est assez luxueux... donc le prix va avec... Par contre, vérifier avec l'hôtel l'accessibilité si vous êtes en situation de handicap (PMR) car il y a pas mal d'escaliers

Tout.

Il manque des volets pour la nuit, car levée de soleil dès 5h du matin.

Très bon repas, un des meilleurs de notre séjour au Japon, choix entre petit déjeuner occidental ou japonais, grande chambre, lit confortable et couette incroyable. Bain privé.

Pas de volet occultant dans la pièce où est située le lit dans la chambre, donc réveillé par le jour a 5h du matin.

Fantastyczne doświadczenie dopełniające podróż po Japonii!

The hotel is very quiet and calm, the room is spacious with great view. We stayed in a semi Japanese style room so we slept on lower Japanese beds. We took half board option, so once we arrived, the staff suggested we will eat dinner at the privacy of our room and breakfast at the dining room (so we can enjoy the view) that was a good call. The dinner and breakfast were Japanese style and it was delicious!

The hotel is not located in the center, we arrived by car so I don't if you can get by public transportation. Also, there is a short walk and few stairs from the parking, that's not easy for elderly people. Last thing which is not bad but important to memtion is the fact that the private hot bath is not inside the room but in another level (still private and beautiful) which requires a short walk and few more stairs to get there.

Le Onsen privé sur la petite terrasse, la vue, l’emplacement

The private onsen is definitely the highlight. Especially when the weather is a bit cold/rainy, being able to relax in the hot spring while looking at the forest was amazing. Note that it is not inside the room, but easily accessible. We also really liked the food. It was traditional Japanese food, unlike anything we tried before, even in Japan. Really nice to be able to try something authentic. You can ask for a western breakfast, but we did not. The dinner and breakfast were served in the room, our intendant was very attentive, all in all an amazing experience.

The schedule was overall a bit rigid. Breakfast at 8am sharp, dinner at either 6pm or 6.30pm, checkout between 3pm and 6pm only (we were able to leave our bags in the morning at the reception). It did force us to go out early every day, enjoy the day, and come back early enough to enjoy the onsen more, though.

お部屋ごとの貸切温泉風呂がついている 日本人スタッフが居なくて最初は不安もあったが心遣いやサービスも行き届いていて良かった 旅館には珍しくBarがある ご飯が美味しかった

山の中のお宿なので、館内の階段が多い 貸切温泉風呂に行くまでの階段が暗いのと、滑りそうで怖かった 目の前が某宗教施設なので館内のどこに居ても目に入る（お宿の責任ではないけど）

Personnel très agréable, chambre magnifique et traditionnelle.

Nous n'avons pas réussi à régler le onsen privé. Manque d'explication.une notice aurait été bien .

The location is remote but still can be reached by train and tram. It's very near to the cable car station, just one stop away from the owakudani. As an onsen lover I found the onsen quality is excellent and rich in mineral which is very good for body and skins. Both dinner and breakfast provided by the hotel is splendid. The staffs are very friendly and cheerful. My big thanks to Cat who looked after me all the way and the manager who arranged for my suitcase transfer after check out. Being a solo traveller and travel by public transport, my advice is to get your suitcase transfer at Hakone station. *Check the schedule of delivery time*before placing your order. It saves a lot hustle! Hopefully I'll revisit again :)

The WiFi not function very well. You have to contact the hotel for the shuttle bus but it is only available at Gora (around 3pm) not at Hakone main station.

Petit déjeuner et diner inclus mais non adaptés aux végétariens

Superbe hôtel, chambre très spacieuse, onsen/bain privé accessible 24h/24 avec une clé privative, repas traditionnel et petit déjeuner excellent.

Il y avait un problème de matelas dans le lit, avec un gros affaissement /trou qui m’a vraiment gêné pour dormir. Ce problème n’aurait pas dû exister dans un hôtel de ce niveau.

Onsen privato ben tenuto e appartamento stile giapponese dotato di rutto il necessario, con spazi ampi

Poca flessibilità per l'orario della cena che può essere servita o alle 18 o alle 18.30, ma ne siamo venuti a conoscenza circa alle 15 dello stesso giorno dell'arrivo, quindi con scarso preavviso.

What a hidden gem of a place. The rooms are very traditional, very spacious. The staff is extremely nice and sweet, the service was great. The private onsens are separate from the room but they are so beautiful and so unique, they are private and you can use them all night. The meals were outstanding. Dinner was delicious, 10 course meal, and breakfast was also a feast. Everything was beautifully presented and delicious. It's not your typical american breakfast but it's to be expected - very local to the region. The meals were plenty big and everything about it was just perfect. To get there you can go to Gora then take a cable car or ropeway to Sonzuen and it's a 5 minute walk from Sonzuen station. There's not too many stores nearby but since they provide meals (dinner and breakfast) you won't need it!

Nothing, it was perfect.

Struttura immersa nel verde, con onsen private nelle camere e ottima cena e colazione giapponese

Our stay at Nagominoyado Hanagokoro was truly wonderful. The place is absolutely beautiful, surrounded by nature and with a very peaceful atmosphere that made the experience feel special from the very beginning. The service was exceptional, and a special mention goes to our maid, who was incredibly kind, attentive, and caring throughout our stay. She made us feel genuinely welcomed and added a very personal touch to the whole experience. The food was outstanding, both dinner and breakfast were beautifully presented and delicious, showcasing amazing quality ingredients and traditional flavors. The private onsen was also fantastic: relaxing, clean, and set in a beautiful environment that made it one of the highlights of our trip. We highly recommend Nagominoyado Hanagokoro to anyone visiting Hakone. More than just a hotel stay, it is a truly memorable Japanese experience.

Nothing bad, everything great!

Great staff. Beautiful location. Fantastic food and service. Gorgeous private bath.

Shame the bar wasn’t open, but room service great.

The Ryokan is a perfect balance between the Old and the New. All the modern amenities are blended with old world charm. The view from the rooms is amazing. The space itself is massive at 41 sq m. The breakfast and dinner is really delicious and balanced. And of course the main event is the Private Onsen. It's a bit of a walk to your own private Onsen but once there it's super comfortable and relaxed. We thoroughly enjoyed the Onsen experience.

Not a complaint, but they don't have vegetarian options. My wife's a vegetarian and she could only eat 1/3rd of the things(and she is a very flexible vegetarian). Even the western breakfast in the morning is not vegetarian friendly. This is something they could really work on, especially for the price charged.

חוויית אירוח נעימה ומיוחדת , צוות הקבלה בסדר, צוות המארחות מדהימות, שרות מעולה, אוכל - מיוחד משהו שצריך להתנסות

It was beautiful and the staff were so kind and accommodating. If you are looking for a Ryokan experience in Japan this is definitely it!

We had such a great stay here. The rooms are beautiful, the staff is incredibly kind, and the food was unforgettable. It’s not your typical hotel—you’ll be sleeping on tatami mats and enjoying whatever the chef prepares—but that’s exactly what makes it special. If you’re open to the experience, I definitely recommend it.

Det private badet, utsikten og roen

Middagsmaten var ikke så godt. Fisken smakte nesten bare tran og var litt hardt stekt. Frokosten var bedre.

Amazing location perfect for Hakone loop. Private onsen was lovely and dinner was fabulous. It all felt like a really special experience

Une vue magnifique sur la campagne, une décoration très soignée, un repas délicieux et un personnel très attentifs, c’est vraiment remarquable les onsen prives avec vue forêt sont juste incroyables

Le petit déjeuner japonais n’est pas toujours idéal pour les occidentaux une option continentale serait un plus

Le lieu est magique, le personnel est exceptionnel Le bain particulier est magique Une parenthèse dans un pays en agitation constante Le repas etait excellent en mode très typique

Le petit déjeuner est un peu compliqué car local pas européen Mais ça ajoute au charme l’endroit

Nous avons adoré séjourner dans cet établissement, certes un peu cher, mais la qualité, l’accueil et le cadre sont au rendez-vous. Nous n’y avons passé qu’une nuit, mais ce fût une magnifique parenthèse zen aux trois quart de notre séjour pour nous ressourcer. Le onsen privé ne se trouve pas dans la chambre comme précisé dans le descriptif, mais facilement accessible et quel plaisir de s’y prélasser face à la nature !! Notre hôtesse pour la durée de notre séjour a été adorable et les repas absolument délicieux et raffinés, le petit déjeuner japonais à été une découverte !

Rien, tout était parfait !

Ryokan umiestnený v krásnom horskom prostredí. Súkromný onsen je bonus. Personál veľmi ústretový - napriek plnej obsadenosti dokázali zázračne vyriešiť chybu v našej rezervácii. Večera aj raňajky boli na úrovni michelin reštaurácie.

Stunning property and huge rooms with the sweetest staff! The location is perfection, quiet and peaceful but steps away from the ropeway and a bus station. The rooms were clean, the food was incredible, and the bed was better than ours at home! We wish all our hotel stays in Japan were like this!

Nothing!

One of the onsen in the wooden building was excellent. It felt very outdoorsy.

One of the onsen within the main building which was slimy and dirty with broken hot water outlet. Rushed dinner service, so not enough time to savour the delicious beautiful food.

Yin who bought our meals was wonderful - she explained everything, talked to us about Japanese customs etc and made us feel incredibly welcome. Obviously the private onsen was magical, and loved that we could use it late at night/early morning if we wanted.

Excellent service. Very pleasant courteous and accommodating.

Husband didn’t like dinner provided very much. Although he enjoyed many different courses and presentation of each dishes, the meal itself was not to his liking. But he enjoyed the breakfast menu very much.

the private onsen was perfect and the room itself was amazing. great service from staff

i wish the meal course was more substatial - have had better/more filling kaiseki elsewhere

Beautiful facilities, rooms were absolutely amazing, service was outstanding. Our onsen were magical! Once you're there, you don't want to go anywhere else. Really close to Sounzan station.

Just a warning for fellow travellers: this is true for all the ryokan of the region and not particular to this ryokan in specific, but getting there can be a little difficult, more so if you have luggage, since you're climbing up a mountain. Thankfully, we were prepared for that and only travelled with our carry on. Reception is closed from 9pm till 6:30am. If you need assistance between those times, you're on your own.

Posto stupendo ad Hakone. Ryokan tradizionale ed esperienza indimenticabile. Bellissimo l'Onsen privato e spettacolari cena e colazione kaiseki. Consigliatissimo, ci si sente accolti come a casa

Chambres avec des bains privés pour ceux ne voulant pas du bain public ou pour les personnes tatouées. Avec ou sans tatouage, c’est bien aussi d’être au calme et d’apprécier son bain avec une petite vu sur les arbres

Room interior, private onsen bath

View from room was a new building (shrine)

The staff was incredibly kind and helpful, we had some issue to catch a train and they organized an anticipated transfer just for us. The room is wonderful, very traditional Japanese style with some modern furnitures that make the stay unique. Private onsen was great, an amazing experience after a day out to relax and chill. Dinner and Japanese-style breakfast were delicious, served with love and professionalism. Overall, the stay was absolutely worth.

The room’s balcony was facing a street (not close, but still you could hear some cars during the afternoon)