Jesselton Quay,2BR,4-5pax,Mountain view

No microwave. WiFi bad connecting shower paip not functioning. the owner of property not respond not recommended for long stay

No response from owner

All clean and nice

The lamp at kitchen wasn't functioning

All

Easy

Lokasi yang strategik. Dalam bandar. Easy to check in.. And check out.

Air dalam tandas slow. Air panas not working.

Semua ok...

Lift lambat Dan plastik sampah klu dpt kasih extra supaya penyewa dpt buang sampah klu penuh di tong sampah yg disediakan ....

The location is quite convenient—it's easy to get around with Grab, and the area is close to popular attractions, making it a great base for exploring. The house itself is situated quite high up, but the lift is efficient, so getting to the room was never a hassle. While the immediate surroundings are fairly quiet, the accessibility to transportation and nearby sites more than makes up for it. Overall, a comfortable and hassle-free stay.

The toilet was quite small and not as comfortable as I had hoped. I also booked the homestay expecting twin beds, as described in the listing, but was given two queen beds instead. I reached out to the owner for clarification, but unfortunately, I didn’t receive a response until my last day when they asked for the key to be returned without replying my query. Next, parking required an additional fee, which was an inconvenience. Lastly, the iron provided had some residue stuck on it and wasn’t cleaned properly, so it didn’t function well at all. Despite these issues, the stay was comfortable overall, but these aspects could definitely be improved for a better experience.

Terbaikkkkk

Terbaikkkkk

The view

No microwave

The view are awesome. Great! Have a lot of facilities such as gym where you can workout anytime.Plus you also can enjoy the view from the gym because it's on the highest floor of the apartment.They also have swimming pools where you can bring your kids and spend quality time together. Got playground and swings nice place to take your kids in the afternoon.The living room, kitchen and room are quite spacious which is great! You can enjoy the view anywhere.They also provide iron and iron board so you can iron your clothes or hijab which is great! They also provide towels, cutlery, glass cup, fridge, microwave and pan. So you can cook if you want.Other than that, all great !

Expensive parking place

Berhabuk lantai

Overall comfortable

Host ard to contact

- host lambat respon - berkali2 chat tida melayan.. - lantai reput - stove x berfungsi (kitchen x blh guna, pdahal kita bayar utk itu juga) - sofa bikin geli (kotor) - tombol shower rosak - fridge bau busuk *Ni bukan hotel budget, saya bayar utk keselesaan.. Suda org checkout, ckp org suda koyakkan langsir dia.. byr RM100 tiada pn yg main2 sana langsir, mcmana jg blh koyak.. hantu kali.. memaksa suru byr.. #NOTRECOMMENDED! #CariTempatlain

The location is fine

The host is not replying to anything. The toilet kept giving a bad smell also one of the window can't be closed at all, so noisy. The swimming pool not opened.

All seems good

Parking charges system. Its accumulates to be too expensive especially by using multiple payment cards.

It has mountain view.. with a bit of seaview at the left side of the window.. The house got ⬇️ Microwave Electric Jug Kettle Refrigerator Television Wifi Aircond Iron + iron board Hairdryer Water Heater Dishwashing Liquid Body wash + Shampoo Towels 2 in each room 1 Toilet Roll 1 small dustbin in the kitchen A cloth rack with few hangers Bedside table Dining table + 4 chairs Mugs/Plates/Bowl (Microwave safe) Cutleries 1 double bed in each room 1 make up table with mirrors in 1 room

What I didn't like.. 1. The person in charge (P.I.C) 2. The person in charge (P.I.C) 3. The person in charge (P.I.C) I'm not sure the P.I.C is the owner or staff but! The P.I.C is really annoying... up to 1 minute before check-in time at 3pm, then only the P.I.C gave me the check in instructions, key collection, Rules etc.. Usually if I book hotel/homestay online, the P.I.C will contact me a day early or at least in the morning before check in! But this time, I need to contact the P.I.C for myself a day before and guess what? The whatsapp get delivered but NO REPLY. I text again the next day, few hours before check in. Still NO REPLY. Phone number is unreachable! Its a NORMAL REACTION for a human being to start worried if suddenly I went there but NO home to stay especially if someone from FAR away. So I contact the Customer Service for help. They ask to wait until 3pm.. Luckily my home is only 1 hour from KK so I wait for the confirmation first before I go. AND! At 2.59pm only the P.I.C whatsapp me and say Hello. With a PDF file and some videos for the check in instructions, and how to throw garbage... With not even a SORRY! How rude is that? And few things are not really safe for kids which is the floor and the window (some cannot close and someone can fall from the window and DIE from 20th floor). The floor is kind of Vinyl Flooring like in the Eco Shop. At the centre of the living room, the floor is uneven and got sharp edges, luckily got a carpet and we can cover with it. Few things also broken/damage that should be fix already. 1) Television Remote Control button On/Off is missing 2) Iron board (the top board is really bad, need to replace/re-cover atleast) 3) Water Heater (Shower knob is broken, keep falling when turn on/off) And please fix the floor in the living room and check the window. Please change the person in charge.. we PAY, not staying for FREE. And the house got weird smell especially in the bathroom.

Location & size

It was quite dirty, the floor boards were coming up, the toilet seat was broken. Communication with the staff was ok in the beginning (wifi was not working, but got sorted), but refused to come back to me when I left my baby’s favourite item in the room. Not a honest service, neither accommodating nor kind.

The homestay is clean & tidy

Close to the shopping mall

The owner damn rude and dont reply to any single text. Im not so free asking u for fun. Didnt give proper direction to the place. Cnnot use the microwave due to the plug cnnot fit in. Do i need to bring the freaking adaptor for my own country?? Pls dont ever stay in this hotel.

Nice place to stay.

Remote tv not function. The owner didnt reply pr take action even when I ask too

Nice place & cheap

Table for icon need to change & some flooring need change

I had a fantastic one-night stay at Jesselton Quay. The apartment was impeccably clean and thoughtfully equipped with cooking facilities, perfect for a short family stay. The shower had a reliable heater, ensuring comfort, while the two cozy bedrooms provided ample space for my small family. Highly recommended for convenience and comfort!

The second room is cute. The owner is cooperative and fast responds to my questions.

Honestly, this has been the worst customer service experience ever. The staff completely ignored my questions, even when I specifically asked about when I could get my deposit back. I ended up having to reach out to the owner, and guess what? The owner was actually more helpful and cooperative than the staff.😅 It was only an hour before check-in that the staff finally started asking for my booking confirmation and telling me how to check in. If I hadn't contacted the owner, I would've thought I was getting scammed. And don’t even get me started on the cleanliness. There was a mop filled with water in front of the shower room door, and I honestly couldn’t tell if the water was clean or dirty. I didn’t get a picture of it because I arrived at midnight and checked out before 5 am, but that’s not the point. I also had to take the trash out myself when I checked out, which I’ve never had to do at any other homestay. Maybe I am a little bit "kebaruan/jakun" but... If I’m paying cleaning fees, why do I have to do this? All in all, the owner is good but the staff really needs to learn some basic customer service skills!

The location is have beautiful view

N/A

The condition of the unit is good after renovation

Parking fee is RM1 per hour which the property didn't mention before I stayed in. I did ask this question but the property kept skipped my question. A deposit of RM100 was collected before staying in and promise will be refunded after 3pm the day checkout but I got nothing after few days. Refund will only receive after I asked for it. Property said it was staff mistake but I don't think so. Be aware and make sure to get back your refund

perfect location to access the pier for our island hopping day.

location. pool looked awesome with a view over the sea.

Very good location close to shopping mall.

Spacious & clean

Near traffic congestion. Quiet noise during sleeping time

The unit is clean

They didnt provide us at least a mineral water, tissue n microwave. While staying there the owner didnt even response tp any of ny messages and calls. I call n texts several time n didnt got a reply. They reply when its about check out time.

The location

I arrived 3.00pm, follow the instructions to collect the key from the mail box, didn't see any keys, contact the staff for about an hour, no answer. Very frustrated 😞. They wanted me to pay deposit RM100 before check in, this is not mentioned in booking.com

Good location, surrounded by restaurants and grocery store, walking distant to city center and jetty

The Check-in unit electricity power was cut-off by Sabah Electricity authority due to property owner did not paying for the utility bills for several months. Calls and WhatsApp to property owner get no respond for nearly 30 minute. after that managed to get a respond but still take nearly 30 minute to get a respond to switch to another unit which is NOT like the first prebooked unit. Kettle was faulty cannot making coffee

Convenient as it is near to SICC Jesselton and Suria Sabah Shopping mall

Wireless are slow…cant watch any movie There’s no resident parking…thus parking per day roughly around rm11-15

Strategic location

I didn't get what I booked

Great location, responsive host, spacious and comfortable, clean flat. AC works well. Great to both relax and work. The building is amazing as well, with a huge pool with gorgeous view + lots of convenience stores, cafes, restaurants in the building

The wifi was slow sometimes. Everything was very clean, but two times we had cockroaches in the bathroom so not worth it

Good

Kitchen