ZALS -Luxury -Two bed -Nine Palms

Everything about the apartment was great!!

It wasnt the same as the pictures on the booking. It was a different place.

Modern, neat and comfortable

None

Location to key facilities 4and security

Room had no Internet first day. We were moved to different room after complaining . Misleading information on shuttle service which doesn't exist. No cleaning of room during whole stay.

Perfect location, very well appointed and could easily accommodate a longer stay. A bonus having two bathrooms which makes it easier when work colleagues are travelling together.

Nothing I can think of.

This was not what I booked,I very disappointed as I spend lots of monies with Booking.com,its really unfair to book a place and then when u check in,its no were near what I initially booked,it is also an area we're your neighbour's are dealing in a business that is running 24/7,it seems they are dealing in contraband,so I really felt my security was compromised as I did not sleep the whole night and my son was with me,you people must do thorough due diligence on services that you outsource in the accomadation

Poor

Poor

The location is perfect, right across Canal Walk shopping centre with a stunning secure park, Virgin Active and even Hillsong…loved that it was easy to get around, there’s also a mini train ride right across the apartment

The 10am check-out…the owner was literally knocking at the door at 10:05 and the one key situation, wasn’t too much of an issue though

May upgrade on duvets, more options on drinking glasses.

O facto de estar junto ao canal walk e uma zona residencial bastante tratada e segura

Poderia ter uma maquina de lavar roupa, um pouquinho de café, açúcar e cha e um produto para lavar loiça. Para quem viaja de avião compra e deixa tudo.

Location. Secure. Sam was super helpful. Staff were nice and accommodating.

No air conditioner and only 1 fan. Only a 3 seater sofa

Enough space

Mosquitoes and bad elevator

Loved the location and everything was perfect and super comfortable

Привітний господар Сучасний район

El tamaño y sus comodidades físicas

Almohadas

We loved the convenience of the location, the apartment has everything you will need and more for family stay. We appreciated the convenience of walking downstairs to the coffee shop and to the gym which is right next door!

A small coffee/side table would be so great in-the lounger.

Nothing to be honest

We paid for an apartment but got another place which was completely awful.

The property On Park contacted me before my arrival, I was given instruction on how to get to the apartment at On Park and where to get the keys etc.

The apartment is On Park, not Nine Palms. Do they belong to the same company? I don't know. They are next to each other, but different. On Park doesn't have pond, water figures nearby. The deco inside the apartment was also different from the photos shown in the ads here.

Although the keys are handled by security, they were very helpful and friendly. The place is brand new and the location close to Century City Mall is a bonus.

We were quite disappointed with our stay, as the experience did not align with what was advertised. The unit we were given was not the same as the one shown in the photos, which felt misleading. On arrival, the building’s security was unsure about our booking and initially directed us to a different location, which added to the confusion. The promised view was also misrepresented — instead of what was shown, our unit overlooked a construction site. Some listed amenities were missing, including a dishwasher, and the "toiletries" amounted to just one unspecified bottle of soap in the shower. One of the bathrooms had a persistent, unpleasant odour, which made it uncomfortable to use. Additionally, we were first allocated two parking bays located quite far from the entrance. While we were eventually given a closer spot later in the evening, this could have been arranged from the start to avoid the inconvenience. Although we did our best to enjoy the stay, these issues impacted our overall experience.

Close to many amenities and stores. If you know your way around or not, it is just the perfec location. Amazing views to Ratanga Park, city and mountains.

The fact that you only get one set of keys. Therefore, everyone has to go in and out at the same time 😏

Nothing ,because that was something I never paid for.

I booked this place , but to my surprise, when I got there, the security guy told me the room I booked is not in that facility. I had to phone to find out what is happening, only to be told they switched places. That was not good at all. When I booked the place, I checked lots of things, and now to be given another place without my consent is undermining. They told us to go to On Park apartments of which I did not book. That place ,the passage, was smelling weeds the whole 5 nights.We couldn't open the windows because of the horrible smell.It was even hard to be in that elevator. People are making noise. There was no mountain view as promised.

Location

No toilet paper

Apartment was cosy and comfortable. Mountain views... stunning. Hosts were available on WhatsApp and communicated efficiently. It was in the middle of winter. I let them know i was cold and they brought me a heater.... that was going above and beyond... truly appreciate it. Looking forward to visiting again.

The key drop off was somewhat unprofessional. The guy seemed to be in a rush and like I was someone who had been there before and knew where to go. The corridors were stuffy... but that's outside the apartment.

It's a place to be

Well situated … lovely place nicely furnished

Bit cold in the winter but it did have a heater so was okay

Good location, clean, well equipped

Everything was perfect!

Beautiful location, very friendly staff that checked us in. Had an amazing stay!

The host was very accommodative. We arrived before check-in, and he allowed us to leave our bags so that we could be free to move around.

This is the best apartment ever and I am very fussy. It was exceptionally clean, beautifully decorated and had everything you could need. Check in and out was quick and easy. Bootlegger and Gusto restaurant are just across the river and Canal Walk is literally a 200m walk along the canal. Absolutely perfect And the view of table mountain is incredible day and night!

Key on Site. Very safe. Well Furnished. Walk to dinner & breakfast. View of Table Mountain. Block out Shutters. Wifi TV USB charge points at bed.

Could have a Nespresso machine, but there is coffee and tea.

The apartment is modern and well equipped. The view of table mountain from the balcony is great.

There is no air conditioning. I would suggest a table with some chairs on the balcony.

It was a wonderful experience. From our warm and friendly welcome from our host. Hajii. The accommodation is very clean and fully equipped. Hajtii was accessible throughout. His son was alsoveryhelpful. . The apartment is next to Canal Walk Mall. Great location. 15min to VA Waterfront. Kistenbosch botanical gardens. Stunning view. Will visit again.

Only one access card for the a family . ,

Very clean and comfortable

None

The gentlemen in charge of the apartment was very helpful and accommodating

Excellent service,the apartment was super clean,it surpassed my expectations,private subway road to Century City Mall is an added bonus.