The Royal Kelowna - Bellstar Hotels & Resorts vs Similar Hotels

Spacious and comfortable rooms, but some are dated.

Mixed feedback: some rooms praised for size and comfortable beds, but multiple guests reported very noisy air-conditioning, outlet/coffee-maker failures and thin walls/noise from outside.

Some guests mentioned small rooms and low toilet heights as negatives.

Mixed to negative: several guests reported loud/poor air-conditioning, non-working coffee maker/outlets and a room quality that did not match the premium price.

Showers have black mold starting; indicated a need for deeper cleaning.

Multiple reviews described the hotel as clean and modern; public areas and rooms were praised as very clean.

Some concerns mentioned about room cleanliness, particularly in reviews referencing issues like dusty carpets.

Multiple reviewers described the hotel as clean and modern; general impressions of good housekeeping and well-maintained public areas.

Great downtown location with beautiful views and proximity to amenities.

Location repeatedly noted as excellent—waterfront, within walking distance of restaurants/shops/marina; patio on the lake and easy access to activities highlighted.

Multiple reviews highlight the great location, particularly its proximity to downtown and the lake.

Location repeatedly described as excellent—waterfront, within walking distance to restaurants, shops and marina; several guests called it 'perfect' for Kelowna.

Staff remembered guests and provided good service despite some mentioned issues.

Staff were repeatedly called helpful, friendly, welcoming and accommodating (check-in staff, hosts and servers received specific praise).

Guests praised the staff as friendly and helpful across multiple reviews.

Staff repeatedly praised as helpful, friendly, welcoming and accommodating (check-in staff, hosts and servers noted positively); service is a strong positive in reviews.

No on-site restaurant mentioned, but options close by.

Breakfast buffet was described as fabulous and F&B service received praise, though some lunch items were called average and overpriced.

Negative mention of no coffee in the room, and breakfast not included.

Generally positive on F&B service and buffet breakfast (described as fabulous) though some found lunch average and overpriced; overall mixed-leaning-positive.

Pool, gym, and spacious rooms pleased guests, though some amenities were not functional.

Positive amenities include complimentary bike and kayak rentals, pool and lakeside patio; negatives cited were paper/styrofoam cups in-room, lack of bathrobe/slippers, slow elevators and occasional pool-chair shortages.

Generally positive feelings towards funky decor and available amenities like free coffee.

Mixed: complimentary bike/kayak rentals and a good pool were positives, but issues noted with in-room coffee cups (paper/styrofoam), lack of bathrobes/slippers, slow elevators and occasional limited pool seating.

Higher rates reflect good location but some elements need renovation.

Several guests complained about unexpected $45 resort fee added after booking and felt the rooms were overpriced or not reflective of the charged rate.

Good value highlighted in many reviews, though some minor issues were noted.

Multiple complaints about unexpected $45 resort fee and perceived overpricing (lunch and room rate); several guests felt the stay did not represent the price paid.