Executive Suite - BSA Twin Towers, Ortigas Ctr vs Similar Hotels

Spacious and comfortable units but could use more blackout curtains.

Rooms are spacious with large windows (good for claustrophobic guests) but are dated for some guests; reports of cockroaches, mould, soft/worn pillows and missing kitchenware lower the score.

Rooms were spacious, but there were safety concerns regarding the bathtub.

Many guests mentioned nice rooms and premium quality throughout their stay.

The place was clean, but the minor issue with the elevator delay is noted.

Multiple reviews report cockroaches, mould in shower curtains, worn towels and old comforters — cleanliness is inconsistent and lowers the score despite some guests noting generally clean room ambiance.

The carpet in the corridors was noted as not clean, which brings the cleanliness score down.

Generally positive sentiment, although some guests noted minor aspects needing attention.

Excellent location with easy access to shopping and transportation.

Very strong: repeatedly cited as central and directly opposite SM Megamall and convenient for government offices and shopping — a key strength.

Multiple reviews mentioned the hotel’s good location near malls and safe areas.

Great location next to shopping and other attractions, contributing to the overall experience.

The host was kind, accommodating, and responsive to requests.

Staff repeatedly praised: accommodating front desk, helpful bellboys (named Elmark and Rey) and generally 'amazing' service noted by several guests.

Pleasant staff and quick response times received positive mentions despite some service issues during check-out.

Consistently high praise for staff friendliness and helpfulness across multiple reviews.

Standard quality for this hotel tier.

Standard quality for this hotel tier

Breakfast buffet was noted as good, though limited options were outside the hotel.

Exceptional breakfast and dining options consistently highlighted by guests.

Well-equipped with cooking, dining, and laundry facilities.

Mixed: facilities and pool are positive but pool location, elevator reliability (long waits) and missing kitchen items/AC in corridors were flagged; overall amenities are serviceable but inconsistent.

Good gym and breakfast services, but noted that there was no spa available.

Well-equipped gym and other facilities, though some reviews lacked specifics.

Good price for the spacious unit compared to smaller options.

Convenient location and room size add value, but extra charge/refund issues and dated/unclean elements reduce perceived value for some guests.

Concerns about perceived expensive pricing and issues with miscommunication regarding charges.

Guests felt they received good value for the rates charged.