LUCK APART 9 - Hanoi WestLake Balcony Apartment

Gần nơi làm việc, không gian khá thoáng

Giường nằm bị chồng chềnh, dịch vụ tư vấn chưa dc nhiệt tình

Peaceful place and decent room sizes

Nightmare to find this location on Google maps. It took us 1 hour and 4 phone calls with the cab driver and the owner to find the right location. WiFi password mentioned in the room was incorrect. The instructions provided by he owner seemed liked we were staying at the Hitler's property. There seemed to be a fine for everything you do in the apartment.

Very clean and looks good

Was there a construction site and no one au nothing, the noise was terrible but thats the only bad thing

房间很大挺舒服的

我们去的时候楼下前台没有人，我们尝试坐电梯上去找到了一个清洁房间的人，她打了个电话给前台才住下来。 我们住的那几天门口的街道正在维修，白天非常吵。

Good a/c and private

There were ants everywhere. Any food we put anywhere was covered with ants. When we first got to the hotel, there was no key in the room and the manager was not available. We needed to switch rooms in the end because the key was lost. Additionally, the manager was not flexible in being available to get paid, we had to chase her down in order to pay her. She was unhelpful and unavailable.

please make the the property clean 3x

roomy and approximately to good amenities

We liked the location 10-15 min from the Old Quarter. The West Lake area is also a decent location with nice places to walk around and chill as well as dine. We especially liked the Vietnamese patties with shrimp nearby the pagoda street. The air conditioning did not work in one of the rooms but they provided a fan as a replacement. Also, the host was alright but it wasn't really welcoming. They let us wait until the last minute to access the room although we were very tired after long flights. But anyways.... overall it was nice and the best thing was that it was quiet in the night.

Calm environment and clean

Location and the space was good. Between 4 of us we had a large bedroom and a bathroom each, accompanied by a big living space.

Unfortunately our aircon in 1 of the rooms didn’t work and was only being fixed on the day of checking out. However with the aircon from the living room and other bedroom, our bedroom kept cool.

Clean, good space, nice balcony, quiet, two bathrooms, good water pressure, etc

Not the most convenient place to get to and from. A bit of a dance to get hold of the host to get the keys.

Check in was very simple with a detailed explanation sent to us prior to arrival. The apartment was left very clean. This apartment has a separate bedroom with closet space, living room with sofa, kitchen with table and bathroom with separate western style shower. Both the living room and kitchen have patio doors to large covered balcony. This wall lets in extensive natural light. The balcony was a big bonus providing extra living area for all weather. The location is perfect being down a quiet alley but near all the great amenities of the West Lake Area in Hanoi. This is the most quiet place we have stayed in this area. It is also easy for the Grab and Taxi drivers to locate.

There is nothing we didn't like about this apartment.

The apartment is clean and perfect for a group of 4-5 people. You have the kitchen to use as you may. It really felt like staying in your own flat.The landlord made everything hassle free

It is a little far away from attractions in Hanoi Old Quarter but West Lake is nearby and makes for a relaxing evening stroll

size

no room service，late reply，dirty sheet

The communication by the host was not up to the mark. On the day of the booking, I reached out to the host in the morning and was told that there is some issue with one of the water heaters in our rooms. The host wanted us to move to another property to which we said no. We were ready to adjust and fine with using only one of the bathrooms as long as we could use both the bedrooms. Upon reaching the property we realized that we had only been given check-in instructions for one of the rooms. When we asked the host for the other room's access they refused. We asked for extra bedding as a compromise, which was also denied. We were pushed to move to another property of the host which was in bad shape and totally different from the one we had originally booked. We asked for help with moving our bags to the new place and were denied again. In all of this, we had to waste a lot of our time which we could have spent exploring the city. As the cherry on top, the host told us that we were not sympathetic enough to their problems.

Clean, spacious and comfortable

Good location for overnight trasit. Closer to the airport than more popular places like the Old Quarter. Place was spacious and all amenities were in reasonable condition.

Place was not organised. We turned up in the evening with family and there was no one there to help us check in. We had to wait outside while I contacted the place to get check in instructions. We got in the room and found the room had not been cleaned at all with rubbish still everywhere. The towels seemed clean but one set smelt damp. They gave us a different room but it took a while for us to get the key which meant we couldn't go out.

The apartment is spacious with two large bedrooms and two full bathrooms, and the layout would be great for two couples sharing the place. The location was fairly quiet about 15 minutes by GRAB to the Old Town, yet not too far from some local restaurants close to the lake.

The host was very non-communicative and did not even respond to a request for assistance when the washing machine leaked and flooded the entire kitchen floor. Starkly different from other hosts in Vietnam who bend backwards to make their guests comfortable. The kitchen was minimally equipped, eg there was no pan or anything we could have used to fry some eggs, and cleanliness could have been better. Lastly, the host provided a link for payment by credit card and added the usual 2-3% for this service. Yet, when I completed payment through the link provided, I was charged another service charge on top of that. When I asked the host about that, she did not respond in any way. Not impressed!

Cleaniness is spot on. Fully equipped kitchen. Good posh locality. 6-7 kms away from the city centre (old quarter). Pictures accurately depicts the apartment. So, if someone likes to stay away from the hustle bustle of the city centre can certainly book this. Ideal for a small family.

Only 01 wash room for 2 bedrooms.

The place was really convenient. The location was really nice.

Nothing much really. I had no issues with overbooking.

The apartment is charming and very comfortable. At the entrance to the building there is a security camera and a locked gate, so you can have peace of mind

It should be taken into account that there are no cleaning services, change of towels/bedding or supply of toilet paper (if you run out), you must purchase toilet paper, laundry detergent and wash towels by yourself and also take out the trash. Since we stayed in the apartment for over two weeks it was a bit difficult for us. but I believe that a short stay of 1-3 days is fine It should be emphasized that the apartment is based on the same principle of renting an apartment The apartment is far from the old city and absolutely no soundproofing

Loved the self check in , not dealing with any staff was ideal for us ❤️ Great location can walk to many places

Really nice apartment and super spacious and clean. Check in was a bit of trouble though, there was no staff onsite but luckily I was able to message with the host to help with getting in.

Spacious, nice for group, feels like home

The location, a little far and inside that the drivers cannot find it

Location was good, nice balcony for lounging! Beds were super comfy. There is a rooftop but without chairs/tables -- either way a nice view of the area. The host downstairs was lovely and easy to sort things out with -- held our luggage for us and helped me when our water delivery guy couldn't find the place.

The kitchen could use some more basics/out with the old -- we were there for 4 nights so we did cook and the main large white spatula was heavily stained brown/orange. The kitchen lacked mugs (literally not a single mug), and a press/machine for making coffee which is something we would have definitely used had we had the option. The place itself was up to date but then in each room, there were cosmetics that one might think could be easily fixed like a huge mark on the wall in the living room, and random stains on the bedroom walls. The description says "soundproof" but it is not actually -- you absolutely hear the morning hustle of Tay Ho.

Though communication was a barrier, we had this google translation which helped The place was spacious and clean with all ameneties.

Charging full night amount for 6 hours, really hurts. If you are arriving midnight or checking out late evening, you have to pay full night charges

The entire apartment was very nicely done up and well stocked with everything you need for a short to long stay, including a selection of books (that was a nice touch). Beds were comfortable, bathrooms were clean. Very easy to go in and out of the apartment at any time of day or night. Nicely located, within walking distance of lots of cute restaurants, cafes and bars. Also very close to supermarkets and mini marts. We had to pay upfront which was easy to do via a link provided by the hosts.

There was a little bit of confusion while trying to find the apartment but we managed in the end. A sign outside could help. Another con was that the power to the flat was turned off before we got there which meant the fridge was also switched off and had become slightly smelly.

this is very good property

Quiet and peaceful surroundings Safe, clean apartment Fully equipped

Nothing

Clean and safe

Nothing

The apartment that I originally booked wasn't available, but they were kind enough to alert me and propose a new location ahead of time. The replacement apartment was amazing. It was a beautifully decorated unit with a balcony (the view was nice!), a bathtub which I definitely enjoyed, and everything else that I could need. There were also food options nearby. Definitely good value for money!

There was confusion about the check-in and payment at first due to the language barrier, but we figured it out in the end. Overall, it was a satisfying stay.

it was clean and really comfortable. it was a wonderful stay for us. We would definitely choose this if we are coming again! :)

All amenities & securities

Big car can't cone in narrow street

Big clean and had washer dryer

The location suited our needs. Just there for one night.

If we had wanted to self cater it wouldn’t have been adequately equipped. Didn’t affect us, luckily.

Great host. Staff was friendly and accommodating.

Very nice apartment in Hanoi. We had 2 bedrooms and 2 bathrooms, which was great for 4 people. The whole apartment was quite big, there was even a washing machine and balcony. You are situated just next to West Lake, but still pretty close to the old quarter.

The entrance is little bit hidden in the back street and we arrived during night, so we weren't sure whether we are at the right place at first.

I received a message a couple of days before to ask me to confirm my booking, what I immediately did. no answer. finally the owner cancelled my booking on D-Day in the morning.

Really nice and welcoming

Good location and nice flat. Ensuite for one bedroom. Good amenities

Nothing

Everything

Nothing

Amazing property. Very spacious, very clean and a wonderful size. Everything in great working order. Staff so friendly and helpful, will do everything to accommodate you. Nice and quiet location but in a good location for accessing everything. Taxi service from airport at late hours was very nice of the apartment to do, anything I needed, they provided. Excellent stay, excellent place and excellent staff. Would recommend people to stay here, it is really lovely!

The apartment was very comfortable,spacious, clean and in a lovely neighbourhood. Thank you for the lovely accommodation. It exceeded our expectations.

The apartment is very clean and well equipped with all necessities. The washing machine in combination with the dryer is the shining point as I can do my clothing very conveniently.

Only one minor point is that there was no electric fan in the room. I really think that having one (in addition to ACs) would be ideal in the hot seasons.

- modern apartement - great location - great value - modern furniture

- changed my room without prior notice - constant water issues during my stay - thin walls, could hear neighbors + kids until 4am! (need house rules)

modern, clean, air con was great

Location and clean apartment

Nothing

The unit I rented was newly remodeled, clean, great balcony. It's a serviced apartment so no hotel -like room service but I clean up after myself so I don't really need it.

Perfect location just minutes from places of interest around Westlake. Spotlessly clean and very comfortable. A/C in every room, washing machine, fridge, microwave, fully equipped kitchen, comfortable beds

Every thing

The apartment is in a very good location in terms of western food and drinks, super markets, cinema and of course the westlake. It’s a new big and bright apartment. The lady who takes care the house is very friendly, helpful and attentive.

The property is surrounded by noisy construction. I think there are 3-4 buildings right next to it under construction, what makes the area very noisy and dusty. I think this should be mentioned in the description. And this are some suggestions for improvement: • The internet connection inside the bedroom could be better and a bathmat and some more glasses would be great. • The quality of pillows, blankets and fabric of the bedsheets are not really comfortable.

It was a great stay. Apartment is newly build with good interiors and appliances.

Good Property for stay in Hanoi. Apartment was clean with all necessary amenities.

Lovely apartment, clean and cosy. In nice quiet area.

Not applicable

A little bit far from the old quarter. Need to get grab car to go there but compensates with big rooms and a quiet area. And a little bit confusing to get there on first attempt

its a clean apartment in a nice area of the city, owner when you get her on whatsapp seems super flexible and answer fast, it was easy to check in and check out. very helpful even if we stayed only a day.

just for improvement remark: I think wifi is not working well enough in rooms, the reception signal was bad on my phone while in bedroom. Also there is a washmachine and everything to cook, but i think would be nice to have some oil or powder to clean your clothes available, its not about money but service, we had to buy like a rather big washing machine powder to just one time. As it is now all around there is some building renovation, it didn't bother me, but just you to know, I think 1-2y after my message it will a super area tho!