Grand Palladium Select Bávaro - All Inclusive

Todo, personal, servicio al cliente, comidas, traslados, fue una experiencia maravillosa.

Excelente estrutura, atendimento acolhedor e diferenciado, destaque para nosso Mordomo Juan Jalpay

Alimentação dos buffet estavam muito repetitivos

Great resort for families with kids and adults. All inclusive works for everything. We had the best vacation experience. Fortunately we will come again to this beautiful place. Close to everything.

Groot deel van het personeel onvriendelijk er komt geen goededag of lach vanaf.

Groot deel van het personeel is onvriendelijk en er komt geen goededag of lach vanaf.

Las instalaciones están renovadas, todo está muy ordenado y sin duda el servicio es excepcional. Raúl, nuestro mayordomo hizo que la experiencia fuera inigualable, nos resolvió cualquier duda o inquietud en cuestión de minutos y estuvo 100% atento que tuviéramos la mejor estadía.

-

Rafael un excelente mayordomo y obtuve un upgrade gratuito.

La television no se pudo ver el ultimo dia

Er zijn veel goede a-la-carte restaurants, hoge kwaliteit, elke dag vers. Live optredens en entertainment. Het personeel is erg aardig, ook al spreekt niet iedereen feilloos Engels, is het geen enkel probleem. Een groot pluspunt: we hadden 1 contactpersoon gedurende het verblijf. Rafeal konden we op elk moment bereiken met allerlei vragen. Hij heeft ons uitstekend geholpen. Erg blij mee!

Schoonmaken van de kamer had iets beter gekund, maar over het algemeen was het erg netjes. Af en toe kwam iemand vragen of alles op orde is met het schoonmaak en of er extra aandacht nodig is.

Everything

Nothing

We like the food and beautiful scenery. Rafael Pequero did a great job in making our reservations and checking in on us. Consatantino did great at making us feel welcome and being available to drive us around. There were more staff that if I remembered there names I would also mention and leave a great review.

When we first arrived the floor in our room didnt feel clean but that was quickly resolved when mentioned.

Le personnel le buffetgenial.

Les restaurants ne différent pas beaucoup du buffet

Great value for the money. The hotel is completely renovated with super nice rooms and facilities. Please ignore previous comments about not being completed. The entire area is beautiful. We had the pleasure to visit multiple restaurants and all of them had great food. Recommend to book them already the first night to make sure that you have a spot. Staff is super friendly and helpful. Our room was always clean and filled up with water, drinks and snacks. Pools and beach is great with plenty of options for everyone.

The only negative aspect is that a big portion of the staff doesn’t speak English, so sometimes it can be a bit tricky to communicate, but it is always sorted out somehow. The resort is huge(you have access to all other hotels under the palladium umbrella), sometimes it can be a bit tricky to navigate. You can take out how many towels you want, so people tend to book up a lot of spots without really using them. When arriving later to the beach, it was usually difficult to find something. Recommendation would be to limit the number of towels a room can take out.

Las instalaciones , la atención del Personal , especialmente Rafael Peguero que fue quien me ayudó con todas mis inquietudes

La atención del personal ha sido excelente. En particular Juan Jalpay, el conserje del hotel, estuvo atento a que todos los detalles estuvieran atendidos durante nuestra estadía.

Nada

Todo: cero soluciones, no limpiaban las habitaciones si no estabas encima, en los restaurantes las comidas con moscas, dulces con hormigas, mal olor en habitación sin resolución, mala y nula atención. Horrible experiencia.

Wardmich y walkiria y todo el personal de recepción.

The only positive aspect of our stay was the service at the pools.

The hotel was still under construction and due to this there was noise, dirt and construction workers everywhere. Not suitable to open the hotel to guests in this state. Therefore, the stay was a total disaster. The landscaping was not finished, when it rained all pedestrian walkways were covered with mud. Direction signs were not placed; finding your way around was very difficult. We could take the buggy only once when we first arrived at the hotel and even the buggy drivers didn't know their way around in the facility. Finding a buggy wasn't possible either. Other than one or two people working at the reception, nobody spoke English. We couldn't ask for eggs or bread at breakfast because the servers didn't understand us. Our room wasn't cleaned, towels were not replaced. The most challenging part was not being able to find anyone to report this to.

Updated interiors, nice pools, aesthetically pleasing lobby, we had a number of staff who were very kind and helpful. Massage was wonderful.

Many areas under construction, loud noises, pools closed at 6pm, exceptionally poor communication, inconsistent answers to nearly everything, app was garbage (often inaccurate and dining reservations didn’t work during our stay), we literally did not get to go to a single restaurant we requested. Example— we were booked for Hibachi at a time that conflicted with an activity, we told the concierge who stated he would request a later time and get back with me, no response so I messaged him back a couple hours later, he the told us that it was adult only so he couldn’t reschedule our party with included 2 teens (how/why were we previously booked?!?); we had requested the whole week of dining he scheduled pretty flexible on times and gave them a list of the places we wanted to go to with no demands on order or specific days and they were not able to book more than same day, on our final night I tried to confirm what we had been verbally told but that was incorrect and we were booked at a place we had already been the concierge then tells me that they are unable to schedule dining for same day (literally the only way it had been done for the 5 days previous). They have attempted to use fancy tech with poor implementation BUT often didn’t actually work as intended. Example— AC didn’t kick on because there was a faulty sensor so one of our doors or windows so the room was without AC the first day. Automatic light that turns on when you open the cabinet the mini fridge was in, but the light stayed on all the time and I had to rig it so I could sleep.

Beach

Food. Difficult to navigate property. Shuttle service poor

Great resort, beautiful gardens, nice beach, many dining options.

Everything

That you need to reserve in advance for the special restaurants.

The premises overall are beautiful, but the hotel is old and has many issues

I wouldn’t even know where to start. The service is awful. The employees don’t want to work and look miserable all the time. They will only do something for you if you give them money for it, the food is mostly horrible, beaches are crowded and if you don’t leave a towel at 6 am you won’t find a place. I needed a wheelchair and they gave me a broken thing that shouldn’t even categorize as wheelchair. By the way, they advertise the premises as being accessible AND THEY ARE NOT. The sheets are broken (remember it’s a 5 star hotel). The app doesn’t work so you can’t see the menu of any restaurant, so you have to go to the reception to book the reservations (which are very limited). This is only like 5% of all the situations we had to go through. Save yourself a scam and don’t come to this place.

The pools, restaurants and bars and all amenities were all excellent.

The rooms definitely need some serious updating! Especially the bathrooms. The cleaning staff did a good job though, but they need an update asap, The tiny stretch of beach where all the beach loungers are crammed is not ideal, although the beach is beautiful.

Landscaping

Could’nt get a reservation for dinner

Location, the beach, the food…everything!

The quality of the drinks could be better

After reading multiple bad reviews before coming we lowered our expectations and decided to have a great time no matter what. We had a great time . Beautiful resort , comfortable rooms Great beach. Great buffet with so many choices. Was a perfect vacation for our family. The best part was having RAFAEL from the lobby helping us throughout the week with transportation between the palladium resorts , restaurants recommendations and reservations, day trips etc.. Thank you Rafael.

Difficulty navigating the palladium app. Making the a la cart Dinner reservation.

The property was in close proximity to the beach.

The staff was very rude and dishonest. I was over charged and threatened by staff.

The beach was the only positive I have to say

The rooms are worn down. Do NOT accept the free breakfast! This is a scam, we were in a hostile environment for them to attempt to persuade us to spend $69k

Wide variety of events to choose from daily, easy access to the beach, quick food accommodations and wide dinner selections if you book in advance

Room service was cancelled on us without notifying us so we did not receive dinner our first night, we lost power in our room for a whole night with no reparation, cleaner took money from our room and we notified the front desk and they did nothing about it, had bartenders blatantly be rude to me (woman) when I was alone but kind when my husband was present, and bit by a brown recluse in my room.

Its the venue of the wedding I attended Its not like I have other choice. But the property is huge and safe. The lady assigned to my room takes care of making sure im comfotable and my room is clean. I only accepted once for room service as im alone and didnt make mess but then I realized allowing her to clean my room daily could also make her comfortable also it was hot and humid the only airconditioned area is your room and the public restrooms!

Service- they are doing their best to make your vacation relaxing. I feel for all workers its very hot and humid the lobby and the restaurants are not even airconditioned. I see their sweats and hardwork. I wish owners will put aircondition in general public area. Anyway sometimes hard to relax when you see yourself comfortable while others are not. They wear smiles despite of hardship I bet they love their job. My room was located quite far from lobby and whenever I need something I have to walk because the reception is not answering the phone. The safe is not working. Its the little annoyance that gives little disappointment as you want to secure passport, wallet etc. Booking - When im making my booking it was mentioned having $600 credit but the reception has denied it from me so I should have chosen other hotel its network of 4 hotel anyway. Food - lots of choices but quality is so so or maybe its cultural if your traveler it wont impress you so better just take free breakfast or just pay your meal rather than choosing all inclussive. Pool - flat and boring. No slides but I love that there are aquazumba instructors that make the swimming better. Beach - i didnt try because too hot but I did went and stay by the beach and sit on one of the beach chairs only to be approach that they charge $60 per hour sitting there. Lols. Live shows- love the love shows specially the circus its something not to miss! Also each hotel lobby has live singer at night. Wedding- the audio is so weak so guest are not able to hear what was going on at the gazebo. My room- excellent huge im solo but my room can fit 1 family. I have bath tub, shower and toilet. I have terrace and sofa. All the food in fridge are inclussive unlike in other resort that they charge you for what you take.

Location and views

Everything was good

Very clean resort. Great beach and pool areas.

Food was mediocre. Most of the staff were unfriendly.

The pool

In september there’s not much to do

Not my first stay in this paradise - all the good words were already spent in my previous review.

Long, amazing beach front, offering all the services one would ever need in such a paradise-like environment. Several pools and so many restaurants which made it "hard" to choose dining options. The golden ticket of Gran Palladium, however, it's their staff. From the reception (shoutout to Kelsie) to the rooms manager (Catherine), with the drivers and the employees at the bar, make you feel home and on holiday from the moment you step in until the check-out

Grounds were very clean and manicured. Beach and water was excellent. 1 out of 10 staff were friendly. None of them understood much english. Shook their head like they understood. Don’t go unless you speak Spanish! No gratitude for tips. All 3 rooms during our 6 day stay had major issues. Excursions were tourist traps. Always in a hurry to get you in and out and looking to get you to buy stuff. All items were in American currency but cost of everything was higher than U.S. prices! Don’t recommend D.R.! Best Caribbean we had is still Costa Rica!!!

Location and amenities

NA

The grounds were nice, it was clean bell men, refreshing the water daily the pools close to the beach, the spa, the fruity noon alcoholic drinks at the pool. Enjoyed the club music at the pool, sports bar, cool towels at check in, and complimentary cool drink. Guest services quick response with Gatorade and toilet paper

The thermostat in my room didn't go below 76 and it was already hot outside the bathroom was like a sauna no ventilation or fan in there. Called maintenance they got it from 78 to 76 ... enjoyed the rides on the golf carts. The food wasn't what I expected, fruit was warm. Different staff giving different information Check in was 2 hours long which was ridiculous cause it was hot, not enough reservations for dinner. Not enough information or itinerary available. The app is slow and confusing People trying to sell you stuff but not giving enough info Need more bottled water at the bars

The location was good, the employees were all very friendly.

The facility needs a lot of work!. In 6 days 1. I was shocked by the electrical gadget next to the door as it fell off the wall. (In the first room) 2. In the 2nd room, there was blood in the sheets. 3. I was cut by a VERY sharp edge on the balcony door 4. The shower doors are worthless as the water comes out the sides and runs into the room. I literally had to use every towel available and call out to a housekeeper to help me. 5. We purchased a tour from the hotel, and the captain was so rough that my sister bumped her head and was left with a concussion and a black and blue forehead. 6. There was a stomach virus going around, and people were being hospitalized for it. 7. If you lean against the headboard, the lights in the closet turn on and off! Fire waiting to happen? Spoke to supervisor and hotel manager, and all I was offered was a discount for future stay... REALLY??.. Who would ever go back. DONT DO IT!!

The location of the property. The ability to visit sister properties and the evening shows. The swimming pools and the ability to swim up and order a drink.

The room could have been cleaner. I felt that the housekeeping staff didn't take the time to freshen the room daily. Also the beds were not well made.

Friendly staff, excellent customer service and great food service.

Linen were a little dull. I went one night without any linen at all!!!

The location was gorgeous.

I already said a bit in my Google review, but the room was quite dirty, bathtub was broken and they were trying to sell me a vacation plan before breakfast and before fixing any of the issues. Also got food poisoning during my last days.

Daily entertainment for families, spa is amazing

Unclear information on entertainment schedule and time not all foods were clearly labeled. Resort Too big and wait for carts took time

The grounds were nice and the beach was beautiful as was the water. The food was generally very good, both the buffets and the ala carte restaurants. The staff was friendly. We also enjoyed the sports facility.

The air conditioning in one of our rooms didn’t work. Attempts were made to fix but to no avail. We didn’t change rooms because we didn’t want to split the family to different buildings. Other guest during our stay shared they were having issues with their room as well, primarily water leaks and/or no hot water. We didn’t have any water issues.

Food was sub par eggs cold, probably a lot of waist, tried to reserve restaurant ahead then asked at check in. They did not encourage us to sign up fast. The next day very few spots available. Oops typed in wrong spot🙃

Got lost a lot besides map should have printed info (in various languages) Then explain about popular sites instead of writing on map

room was great, pools were great also. and the buffets were also great

We struggled to get reservations because we could not make them through the app until we knew our room number. by the time we got our room number all of the places were booked.

Absolutely beautiful resort with excellent food options. Beach access was great! The spa experience was incredible and a beautiful facility.

Making reservations for restaurants was a challenge. No reservations available for 3 days!

The property was very nice

The restroom in the main lobby needs to be monitored more. Disgusting

The grounds and my room

The employees, no communication skills, no hospitality skills

The room itself was comfortable which had a view of the beach. It was a wonderful view.

Some of the employees driving the golf carts around the compound were very rude. I feel for the money I spent at the resort they could be a little friendly and accommodating. The wait for the cart was horrible.

The property was a great location. Beach was great. Some staff was also great, such as Crispín and one of the ladies at the desk. Overall staff was very friendly which is great.

I was here 8 years ago and things have changed for the worse. I booked 3 rooms. All had issues. From lights not working, to fridges not working, to the fan not working. Mold/mildew all in the showers. Even had a cockroach in one of our rooms. Just very frustrating when you pay a fair amount of money. Checking in was the worst. Took an hour just to check in. Then was called back to say I owe more money! They said I should pay an adult price for my 17 year old. Even though I had everything already book, with ages included and was quoted a price. They eventually said I did not and it was a system error. Just all so very frustrating. Lastly we were interested in the travel club. We were with them for a few hours and just needed to know the price. We asked several times and it was frustrating. I needed to take my medication and just wanted to get the prices so my husband and I could discuss and make a decision. We would have defiantly did it but the hassle to get the price was just what turned us off.

It was very clean, everyone at the resort was extremely friendly and made you feel safe and at home. I would recommend this place for anyone and all ages.

The location next to the beach. (If your room is well located )

The hotel is enormous and some of the rooms are far from everything (like mine) Additionally, Some of the rooms are pretty old. Like Mine with a very strange smell. I asked for a change because The bathtub didn’t work ..: the little fridge didn’t work ..: and only when the electronic door key stop working then, I was moved to another more modern room and with a better location. The food in the buffet is very repetitive At the other restaurants , food was better. However as a solo traveller, I was discriminated when assigning a table. Families and Groups had always preference. On top , I got food poisoning and had to call a doctor and spent two days in bed

Nothing my money was stolen from my room

We actually ate all the time at the buffet from the Palaceand it was good.

The hotel is old, smells like humidity, everything is falling apart. The staff is rude and not friendly AT ALL.

I enjoyed the great customer service I received from Louis the guy he was very very good 👍

I was expecting villas the walking from my villas sucks and communication from the front desk very poor I was lock out of villas like four hours on my first day I call front desk until I'm tired I had to walk all the way from my villas to the lobby

The food

Walking

Excellent!

The transportation.

The staff that helped my decorate for my girlfriends birthday and house keeping

This is my second time going to this resort and the first time we went we loved it. But the second time was a nightmare! The room that we book online for our stay was not the room we got. When we first got to our building I already knew that something was off because the paint was peeling and the buildings looked old, when we walked into our room the paint was stained from the water from the air conditioner, the paint was chipping as well and the room smelled bad. When we got to the front desk they charged me extra to change my room when it originally was not the room that I payed for. The restaurant Portofino was the most horrible experience I’ve ever encountered at a restaurant, while we were eating there were roaches crawling on our table and when I asked to see the manager, the manager didn’t even come to our table she yelled from across the room and told us to move to another table

The location was great! The Japanese restaurant was amazing. Loved our outdoor shower. The pool on the other resort was a nice time. Very accommodating at the bars and lobby. The sports bar always had fresh delicious snacks. Loved the expresso machines that where easily accessible.

Our room was a little rough as far as the patch job of holes in the walls. Two outlets were coming out of the walls and one quit working in the middle of our stay. We had slippers, but no robes, the guy that brought us to our rooms said he'd be back with some. Never did. We never had the black makeup towel. Water pressure was not great. Our pool had alot.of kids, which is ok, but we were trying to relax at the bar and they were splashing and sitting on the barstools.

So much has changed since the last time I stayed.

The room service menu, and they used to stock the room with alcohol and fruit

Property was nice

Only the buffet seem to be the only option available for food as you needed a reservation for dinner. Which were all booked. Buffet food was cold. There weren’t other food options available.

The staff was very polite and friendly. The resort was very clean

My room phone didn't work. Also my water wasn't working properly. The first night I was there I had to call maintenance because my toilet was not flushing.

The view from my room was amazing, being able to see the beach from my room, I loved the outside shower. Food was good at the restaurants that I have dinner.

I wasn't fond of how far I had to walk to get to breakfast especially in that heat. Did not like that the only place you can get beach towels was at the pool.

The excursion we did was absolutely amazing. The rooms were. Clean and the kept up on. Few minor things but nothing serious. When we arrived to room they decorated with balloons and Happy Birthday streamer with champagne and cake for my husband. Exactly how I requested.

Everything was good except the food. Also some of the workers were a bit rude. When asked for room service and to refill mini fridge the workers were great.. Seemed to be 50/50 for attitudes.

Easy to found restaurant and room. It was clean

Well not a big deal but the TV didn’t have much to watch.

Friendly staff

I was placed in the wrong type of room for my first night. My jacuzzi didn’t work and wasn’t repaired. The cost didn’t necessarily equate to the experience.

Everything and everyone were very nice. I will recommend it. The rooms are spacious. I loved the greenery and natural parks. Pools and restaurants were very good clean, and the workers are all so polite. Starting with the front desk clerk Junior his service was over the top. Johvanny @ Las Torres restaurant was very attentive. The entire staff were helpful and friendly. I will visit again once a find a good deal on the price.

there was nothing that I disliked.

I have stayed at many resorts and this by far is the WORST. I booked a rooftop suite with a jacuzzi and a king size bed. The room was mediocre at best. My husband and I were celebrating our anniversary (which was information i shared ahead of my stay). When we arrived we were given a room with 2 full size double beds. When I asked why I was told that's all that was available and maybe I could switch on another day if one became available. I was invited to a "special" breakfast and then badgering about joining their "travel club". Just so you're aware if you don't join their "club" you're pretty much treated as invisible. To make matters worse the first night I wanted to use my rooftop jacuzzi there was no running water at all. I called the front desk repeatedly but got no answer. When I asked the next day if the water gets shut off after a certain time I was told it does not and if I didn't have water I should've called! I wish it ended there but then to make a bad situation worse when I attempted to use the "suite's" rooftop jacuzzi again the water came out a trickle at a time. I spoke with a supervisor who told me she would send maintenance to "check" it or at least confirm there was an issue with it. Surprise...no one ever came. When I inquired about getting a refund of the difference between a regular room and the jacuzzi suite since the jacuzzi didn't work I was told since I booked through a 3rd party I would have to take it up with them, despite the fact that the hotel itself charged my card. I'm surprised by the positive reviews I did see because as I said I've stayed at plenty of resorts but this by far really was the worse. NEVER AGAIN!

Not good

Nothing

Rooms outdated terribly hot hot hot the restaurants aren’t fully closed in their like roofs with no siding so it’s humid and hot inside the room ac didn’t get really cold at all had to keep fan on lot of walking Nd riding as everything is spaced out will not be returning

Excelente Service

Excelente Service

Excellent staff! Junior at the Front desk was the best! But the whole staff was very accommodating!