Zeno stay Harbouredge - De Waterkrant Cape Town vs Similar Hotels

Spacious and had beautiful bathrooms.

Overall spaciousness and amenities praised, with minor complaints about air conditioning.

Mixed: rooms described as spacious and beautiful by some, but others reported non-working bedside lamps, broken microwave/stove (some later fixed), and a privacy issue with a partially tinted bathroom window.

Well-equipped apartments with functionality mentioned, despite issues with noise and window problems.

Very clean as mentioned.

Multiple mentions of cleanliness issues, including uncomfortable beds and inadequate cleaning.

Mixed comments: some guests called rooms clean, but multiple reports of towels not replaced, room not cleaned on day one, fused light bulbs, shower leaking and not hot, and missing floor towels reduce the cleanliness score.

Some reviewers reported cleanliness issues such as mold spots on the ceiling and dirty shower.

Excellent and very central location.

Location is frequently noted as a major positive aspect with beautiful views and proximity to attractions.

Strongly positive: repeatedly noted as a perfect/beautiful location, close to malls, restaurants, public spaces and easy access — good for families.

Great location near the waterfront and grocery with positive mentions of safety.

Standard quality for this hotel tier.

Staff received praise for being kind and helpful.

Consistently positive: staff described as friendly, cheerful and helpful; several guests specifically praised the reception and service.

Mixed reviews on service, with some friendly staff mentioned but also experiences of cold and unhelpful management.

Standard quality for this hotel tier.

Breakfast provided but few mentions of quality, mostly neutral.

Standard quality for this hotel tier (not mentioned in the reviews; assigned the target overall rating).

No specific mentions but assumed satisfactory considering the well-equipped kitchen.

Had all necessary appliances, cutlery, and crockery.

Provided facilities like a pool and gym, but some equipment issues reported.

Mixed amenities: secure parking and pleasant lounge/outside areas praised, but reports of broken appliances, lack of floor towels and shower issues lower this score; inside parking also described as steep/narrow.

Amenities were generally mentioned positively, including a spacious environment for a studio.

Real value for money.

Concerns about pricing for late check-out and comparisons with perceived value.

Slightly below target: some guests felt they did not get full value (e.g., booking not specifying floor, cleaning/issues), while others felt the stay matched expectations.

Reasonable value for a central location, although the deposit issue was noted.