KIÊN NGỌC VILLA Cat Ba

Offered us the sauna for free because the weather was very bad and we decided to go swimming in the pool.

Everything was great!

The villa has beautiful and clean rooms. The staff were friendly, polite, and very attentive. After a day of sightseeing, it was wonderful to come back to such a comfortable and quiet room. The room rate was reasonable and definitely worth the experience.

I was very happy with my stay here. The room was clean and spacious, and the bed was comfortable. The staff were friendly and very quick to help. The location was also convenient for dining and exploring Cat Ba.

A great villa for a trip to Cat Ba. The room was spacious, clean, and well-equipped. The staff were lovely and quickly helped us arrange transportation and tours. Everything was convenient and professional.

không gian khách sạn rộng rãi,thoáng mát,anh chủ take care siêu nhiệt tình,bể bơi siêu to và sạch sẽ 🥰🥰🥰

Whiskey was so friendly and helpful. The apartment was really big and comfortable and we loved the pool.

Great location and rooftop pool! The 2 bedroom unit was great for our family of 4. Whisky has been an awesome host as well.

L’appartement 2 chambres était très agréable, propre et fonctionnel. Belle piscine sur le toit!

Déjeuner très ordinaire et répétitif. Certains membres du personnel étaient gentils mais d’autres peu accueillants

We had a lovely stay at Kien Ngoc Villa, as part of our family holiday. We stayed in one of the apartments, which had everything we needed, and was really clean. Breakfast each morning was great, and the location was perfect for accessing whatever we needed as part of our holidays. Best of all, all of the staff were amazing - really friendly and welcoming. Special thanks to Mr Whisky, whose communication was excellent throughout, and who helped source our airport transfer, a taxi out for a tour into the island, and a full day boat tour - he really helped make sure that we had a great time.

A spacious apartment with two large bedrooms and two bathrooms. The pool is lovely and offers a beautiful view of the mountains. The location is perfect, right in the city center and close to the beaches. The staff is very friendly and welcoming

We werden heel vriendelijk ontvangen door Wisky. Konden eerder in het appartement, dat was echt heel fijn. Het appartement was schoon, de bedden goed en de douche erg fijn. Zowel de tour als privé chauffeur voor een korte trip werden snel en goed geregeld. Ontbijt was oké, op een andere locatie (190 meter lopen)

Tijdens de rondleiding door het appartement zagen we een flinke kakkerlak. Hotelmanager zag deze ook maar ondernam geen actie. Blijkbaar was het een bekend probleem en niet te bestrijden. In totaal hadden we 4 levende kakkerlakken en 1 dode in het appartement. Kijkend naar de netheid en luxe uitstraling was dit voor ons een kleine tegenvaller.

Phòng đẹp. Dịch vụ tốt. Vị trí gần quảng trường rất tiện đi chơi tối. Nhân viên support rất ok. Có buffet sáng khá ok 👍

Nhân viên nhiệt tình, chỗ ở thoải mái tiện nghi

Mr Whisky was very helpful

No drinking cups or mugs for making any hot drinks although a kettle n tea bags/coffee were supplied. The plumbing fittings in the bathroom need to be replaced. The vanity pluck was missing n some touch up work would make it more pleasant.

Spacious rooms, good airco, quiet. Lovely big pool on the roof.

Czysto, bardzo duze pokoje, dwie lazienki. Basen na dachu, dobre sniadania.

Oosba i glowny zarzadca bardzo nieprzyjemny.

Vị trí thuận tiện, sạch, đẹp,

Nhân viên thân thiện,villa có xe điện miễn phí rất tiện

Không có

O local é novo e muito aconchegante !

O local é muito aconchegante, quarto espaçoso, poderiam melhorar o café da manhã, pouco variedade e nenhum suco, tvs precisam ter Netflix pra passar de nível !

Whisky was very friendly and helpful. He helped us arrange transport back to Hanoi which was great.

Nothing

The hotel is located close to the city center, so everything is within walking distance — the beach, the promenade, and the new part of the city currently being developed. There is also a swimming pool; it’s small, but perfect for cooling down in the evening after a long day. The staff, especially Mr Whisky, were absolutely amazing. He was always ready to help, available on WhatsApp, spoke English, and could also communicate through translation on the phone if needed. He was practically available 24/7, helping with organizing trips and transport, as well as recommending great food and places to visit. The breakfasts served on the top floor were nice. The room was very large, clean, spacious, air-conditioned, and additionally equipped with a fan. There is also an elevator in the building - what is important. If you are looking for a place to stay with the possibility of preparing your own meals, as well as a comfortable small sitting area to relax, this place is perfect. I honestly recommend it.

Not applicable.

צוות מעולה, רוב ההתנהלות הייתה עם וויסקי שעזר לנו ממש עם הסעות גם לקט-בה וגם לסאפה החדר היה מעולה ובדיוק מה שהיינו צריכים ותמיד נחמד שיש בריכה עם החום שיש בחוץ המיקום גם מעולה, קרוב לאטרקציות באיזור וגם לכל המסעדות באיזור (מאוד נוח)

Breakfast was very nice and Whiskey was super helpful and friendly.

Had a great time lovely staff and big room with cool cave pool and view

Great location in the heart of Car Ba. We didnt have any noise issues. Beautifully appointed mini hotel and with apartment facilities plus breakfast provided it was perfect.

Nothing! This was a great find and super cheap for the quality of facilities.

The room was fantastic, spacious, clean, modern. Mr Whisky was helpful with booking further travels.

The breakfast was limited but adequate, i thought from reading other reviews that there were seaviews, a perfect place to have sunset drinks around the pool. I didnt find this the case. If your not interested in sunset drinks in the pool then this is a awesome spot especially for families.

We had a wonderful stay! Everything was perfect from start to finish. The staff were incredibly friendly, attentive, and especially great with children, which made us feel very welcome as a family. The place was clean, well-maintained, and the pool area was beautiful and relaxing. Everyone was always helpful and ready to assist with anything we needed. The breakfast was also very good, with a nice variety to choose from. We would definitely come back!

Mr Whiskey

rộng rãi

ko có

Jak na Wietnam :) było czysto:) mieliśmy codziennie wymieniane ręczniki. Personel był pomocny. Apartament mieliśmy na 6 pietrze, więc mieliśmy okna, przez które wpadało dziennie światło. Czysty basen, widok na zachód z tarasu.

Za mało światła dziennego. Na niższych piętrach, były okna, ale na budynek obok. Więc! Jak byliśmy na 4 pietrze na jedną noc, okna były na drugi budynek oddalony o ok 50cm.

Fabulous location, clean and comfortable rooms

Nothing

Very modern and comfortable. Excellent AC. Comfortable beds. 5 minute walk to main Street. Pool very nice

Whisky was the best person for everything. From start to end he was on top of everything and available 24×7 on WhatsApp for help if he is not on desk. At one point, on one message only he arranged so many things for breakfast for kids and he made sure that kids were catered well as per request. We were 2 families with 4 children. They all absolutely loved their stay and location was just too good too as there were so many restaurants, beaches near by, night clubs, spa and massage place, coffee shop and laundry etc.. all in the area. Whisky was even kind enough to give sauna facilities on next to swimming pool for 30 minutes free of charge for us too when only I went to ask that why is shut and not working? He said normally its extra charge for this and its not included in your stay however I will do it for you all. It was overall perfect stay for us apart from there were couple of 🪳 cockrochs in the room/bathroom where my friend was staying.

Cockroches in the room

Whisky is perfect receptionist. He can organise you trips, rent motorbike, organise transfer.

My friends and I rented an apartment here, and we had a great time. The place was clean and comfortable, everything worked well. excellent hot water pressure in the shower. The air conditioning worked properly. Good breakfast. The staff were very friendly and helpful when I had lots of questions about things. If you come to Cat Ba town, I definitely recommend staying here.

Close to town center, beach and tons of resturants. Its quiet place too. Manager Mr. Wishy is very reliable and helpful gentleman. Basically he acted like travel agent and arranged all our travels during our 4 days stay. Each morning he also prepared different local foods for us. Isn't it cool!

Great place to stay for a group of friends or a family Plenty of room , close to cafes bars and restaurants

Emplacement..personnel logement....super

Breakfast à améliorer

La grande chambre confortable et propre Mister whisky très sympathique et lapproximite de tout encore merci pour masterclass whisky

Rien

The room was very large, clean, and with many mod-cons (AC, TV, rain shower etc.). Our host, Mr Whiskey and co, were very accommodating and friendly. Free breakfast hit the spot!

We had to ask for some cutlery and plates but not a big deal. No tea towels.

Everything. Mr Whiskey is the best host. So so helpful with our travel arrangements for the next stop of our travel. In actual fact we told him where we wanted to go and he arranged it all. Made our holiday all the better for meeting him. Thank you so much.

Nothing

Die Wohnungen sind super geräumig, gut ausgestattet und es ist sauber. Whisky hat uns mit guten Tipps und einer Tour versorgt :)

Die fehlenden Fenster :(

Everything was great! Great location, great rooms and Mr Whisky was great with helping us book tours!

Nothing!

I asked if we could have something small for our stay as it was a special occasion and Mr whiskey made sure there was a personalised note in our room and the most beautiful swan towel arrangement. Breakfast was also very tasty and we were able to leave our bags to pick up after our checkout time which was helpful.

Muy amplio y camas cómodas

Poca atención al cliente, no había toallas de manos. Los utensilios de baño los encinten un cajón pero no estaban a la vista. No tenía ventanas. La cocina estaba sucia

Big spacious apartment Breakfast small buffet - bread, eggs, jam Located in the middle of Cat Ba near lots of restaurants, day trip organizers, cafes, mini marts

No floor towels provided, floors very slippery, so after a shower, bathroom very dangerous. I slipped and badly bruised my leg, ankle and back. My husband told the manager but he didn’t care at all. Very disappointed. Also hot water didn’t last. Apartment was not cleaned properly, hygiene sticker on sink, sweet wrapper on floor, very old vanity packets in bathroom drawer going moldy!

Direi che di buono c'era solo la modernità dell'appartamento

Le blatte in camera, la colazione pessima, la zona caotica.

Nvien k chủ động, k báo chỗ đỗ xe cũng k báo là lịch phà do bão về nên sẽ đóng sớm, bảo khách về sớm. Đến khi hỏi mới bảo quên

Location room size was great

Hot pool , average breakfast

Excellent helpful staff, nice breakfast, upstairs area with pool

Nothing

Spacious apartment very clean and comfortable during our stay. Pool is nice. Busy street lots of food to choose from.

Breakfast doesn’t cater for westerners, I believe a lot of Vietnamese people visit cat ba and we’re staying at this hotel for holidays just something to be mindful of if adding on breakfast there’s only Vietnamese styled food available. Hard to get taxis in cat ba aswell no one wants to give you a lift

Great location, nice apartment

Staff slept in the reception, didn't know how to process our payment, and the cleaning wasn't great. The pool turned green and we couldn't use it, which was very disappointing as this was one of the main reasons we booked here.

Firstly and importantly we had cash money stolen from our room. The villa does not provide safes in the rooms, which we asked about and we were assured that there would be no issue as each floor had ctv. So much for the security at the front desk and the ctv didnt deter the person who helped themselves to the money. After we reported the cash missing, they did question whether it was a mistake on our behalf, but definitely not. They did check their ctv and discovered the thief and supposedly got the police involved but Im not sure this did actually happen. The hotel knew exactly how much was stolen, which was more than we first reported and the owner returned the amount in viet dong. Lots of apologies from the owner and an offer of future free accommodation but the opportunity for the thief should never have arisen and I believe it was an inside thief but cannot confirm this as the owners English was non existent and the interpreter was not telling us everything.Be warned if you stay here, lots of other places to stay instead.

Money stolen from our room, although the hotel fessed up and took the blame, lack security and no safes contributed to the issue. Bound to have been an inside thief but can't confirm for sure as the explanation why and how was difficult as English wasnt the first language. STAY here at your own RISK based on my experience

Breakfast was at a hotel nearby, pretty average. there are many eating places nearby so its better to eat there!!!

A Microwave would have been nice. Otherwise no complaints. The pool basically is not open for most of the day. And anyway it's too sunny to swim in the daytime. good location and all.

Hung was very attentive and helpful. He booked some tours and a transfer for us. The tours were excellent. We loved the 2 bedroom apartment which was fitted out nicely. The pool was fantastic and the property very well located.

Very good location for our trip to Lang Ha. The staff were super friendly and very helpful for booking anything. Even offered to take me to a supermarket to buy some wrapping paper! The rooms are big, well equipped and the beds were very comfortable and quiet.

Nothing

It was fresh, clean and modern. Great location and lovely staff. Organised a day boat trip for us too and that was brilliant.

Nothing

The apartments are in a great location on Cat Ba Town. The rooms were clean, neat and well maintained. The staff were friendly and helpful.

The terrace with the pool was not so well maintained - there is currently a lot of construction going on in the area and this could have been the reason why. There was a lack of basic kitchen ware, eg cups, glasses, bottle opener.

Swimming pool on the roof, rooms were clean and tidy. Stuff helpfull. Wine opener delivered upon request. After first breackfast on the "balcony", we requested to get next one inside. Uor request has been fullfilled.

Breackfast at 7th floor when 11 degree outside... to cold for that. Lack of forks. Coffee was cold when we have breackfast on the "balcony" but it was 11 degree. Location of the hotel is very good however buildings around and suroundings could be more clean.

Spacious rooms. Brand new.

Clean, modern and spacious

Nothing

The unit was clean and very comfortable.

Nothing

Wonderful place!! The apartment is new, with really good facilities . Super friendly and helpful staff ( They speak good english) Breakfast is a sort of buffet with many options. Our plan was to stay just one night but decide to stay another night for the good value of money of the place.

It seemed to be a newly built apartment block with comfortable and high standard of modern facilities - especially the mirror de-mist feature! Our family room included two bathrooms with very good showers. There was a lovely (albeit small) roof-top pool. The location was fine for Cat Ba Town and very good value for money when we visited.

We visited relatively shortly after Typhoon Yagi caused extensive damage to Cat Ba town including the hotel street where drains and pathing was all being replaced, so a bit of a building site - but no doubt only temporary and will be fine when complete. We never found the room safe which was listed in the facilities and the door bell was not working, but these were quite minor issues. Breakfast choice was limited, and somewhat ad-hoc, but a personal service as we seemed to be the only guests for a couple of days! The lift was rather small, particularly for luggage but that is common in Vietnam.

The staff is extremely very friendly, even since before we come to the hotel. We got lost when trying to find Tuan Chau pier to Gia Luan, they sent us the direction. I had to cancel our original boat tour, and they helped us find a new tour in last minutes and it was much cheaper. We were about buying night kayak tour to see glowing plankton, as the tour company tried to convince us we can see planktons. but the hotel were very honest telling us no planktons in December. It is like having local friends when staying at this hotel. Room is very very clean, and new. Breakfast is limited at options, but they offered to cook something else only for us. Location is very good, close to everything. Very pleasant stay, thank you very much for your hospitality!

Nothing

We found the property to be excellent value for money. The rooms were exceptionally large and the fittings in the room and in the bathroom seemed new. We are really thankful to Nhung, who was working at the reception. She was really helpful and provided some excellent recommendations. Further, she helped us with luggage storage as well. Overall, the experience was amazing and I would definitely recommend this place to everyone.

Very spacious, relatively clean, decent breakfast options

Nothing much other than Windows have no soundproofing, loud construction noises in the morning.

Nice and clean whilst still accessible to all facilities I.e laundry, food, motorbike rental

Whilst it was clean. Could provide bathmats. Breakfast is mediocre but is made up by the room.

Almost Everything

Breakfast - no vegetables

Friendly staff, very clean, comfortable beds, nice kitchen

I can’t think of anything!

Really nice stay! Room was great, pool is really nice, breakfast is simple but fine - and there's an egg station for freshly cooked eggs! Mr Koi on the front desk was REALLY helpful - he can help you out with whatever you like and also give suggestions. He took my wife+daughter to a nearby pharmacy when she had ear problems. Highly recommend!

Obviously nowhere is perfect, but honestly, the cons here are so insignificant they're not worth mentioning.

The apartment was amazing, very big and comfortable it was the best place we stayed in all of Vietnam for comfort. So spacious and modern

The breakfast was quite simple and wish we could have some more options. But was ok, and the manager is very helpful and nice

The front desk staff were really friendly and helpful and did everything they could to help us and make our stay enjoyable. The upstairs pool was a real bonus.

The kitchen had no dishwasher liquid or cloths for wiping down the bench. The pipe in the kitchen leaked.

The staff were exceptional, really helpful with tours local info and arranging laundry. It was a bit disappointing that the pool was out of service, but that was due to damage from Typoon Yagi. Great location would reccommend. Sad to see all the damage caused to Cat Ba by Yagi

Just that the pool was out of action, but no fault of the property or staff.

So large and clean and the host was so friendly and helpful

View from our room window was over looking a rock face

The villa provided brilliant facilities for our family of 5 in a 2-bedroom suite with air con. Each time we used it, we had the small pool to ourselves as no one else seemed to be around. The location is perfect for the Cat Ba day trip activities that we wanted to do (a one day boat trip & a half day deep water climbing, as well as airport bus pick up on our final day). There’s a great choice of restaurants within easy walking distance and a nice 5km circular walk taking in 2 lovely beaches (Cat Co 1 & 3) and the rock trail coast path which joins them. Even though the hotel is on a busy street, our rooms were quiet which I really appreciated! There wasn’t any natural light in the apartment but that didn’t matter as we were outdoors a lot anyway.

On the first day we chose to have the buffet breakfast at the sister hotel down the street but the choice/freshness wasn’t great. Our 2nd day was Sunday and we asked to have breakfast at the villa but it wasn’t available that day. For our final day we had breakfast in the roof cafe at the villa and it was simple but perfect enjoying the sounds of the town from the rooftop while we ate.

Spacious apartment with two bathrooms, in a great location. My children loved the rooftop pool. The manager is super friendly and helpful. He helped us with an onward journey involving an electric bus, bus, speedboat and car. It went so smoothly, we were very impressed!

Breakfast could be better. One morning it was very basic (bread rolls, plain yogurt, one type of fruit). The next day it seemed to have improved with more fruit options available. There was freshly squeezed juice but it wasn’t chilled. The coffee was good.