Terrestre, a Member of Design Hotels

El un lugar extraordinario, pero pienso que si bien el sitio cumple con todo para desconectar, descansar, su staff es una gran diferencia, Amairani, Belem, Ilse, José, Gonzalo, Maricruz, Manuel, Hilario, Edson, la gente en cocina!! y seguro olvido nombres, una disculpa por ello, ellos hacen una diferencia muy importante porque hacen que todo fluya. Se come riquísimo, sencillo, pero muy buena comida. De verdad, muy bien todo

Estuvo todo muy bien

Un hotel maravilloso. La arquitectura, las instalaciones, el beach club, el restaurante, el entorno, el personal, la habitación. Superó nuestras expectativas. El acceso al hotel es complicado, y está inmerso en la naturaleza, por lo que la presencia de animales e insectos no es una sorpresa. El trato de todo el personal es inmejorable, atentos desde antes de antes de la llegada y durante el tiempo que estuvimos alojados. Ojalá continúe siendo un entorno tan cuidado y poco explotado, para mí fue lo mejor de la experiencia.

Nada! Quizá la presencia de animales o insectos pueda ser un problema para algunas personas, o el que no haya aire acondicionado en las habitaciones. Para nosotros ninguna de las dos cuestiones fue un problema, y de hecho contribuyen a la experiencia total.

L’architettura è il design sono perfettamente integrati e pensati per godere a pieno della natura. Staff molto accogliente. Stanze meravigliose.

The architecture and remote location make this a spectacular place to unwind. Although remote, there are several properties with restaurants (including an omakase restaurant), so we didn’t feel like there weren’t some dining opinions during our 3 night stay.

Puerto Escondido is very hot and very humid year round. The hotel is designed for passive cooling (fans, open spaces to catch breezes, and for me it was a bit uncomfortable. My wife loved it. And there are multiple ways to cool off, including a plunge pool with each suite. Also early mornings and overnight are fine - so morning beach walks after a good night’s sleep recommended.

El diseño y la comida deliciosa . Es un lugar de total paz y tranquilidad.

Entiendo el tema de no tener aire acondicionado pero creo que es necesario y el ventilador que tienen de piso es demasiado ruidoso, no deja dormir. Podrían invertir en uno mejor. También la cafetera y el café no son buenos. El café debe estar en un recipiente oscuro para mantener la calidad.

The place is truly a paradise. I'm not sure why people complain about the sand and insects: you are immersed in nature, and that is the beauty of it!

The restaurant's food offerings could be improved; however, the food itself is good, and since there aren't many other options around, that should be taken into account.

Hermoso y privado lugar, muy cómodo para el descanso

Increíble para desconectarse

Peaceful and unique

Much further from town. Beach club wasn’t open. No massages on Sunday.

Set in the heart of nature, this stunning brutalist retreat offers a serene escape, with multiple pools surrounded by lush greenery that create a true sense of privacy and relaxation. The rooms are beautifully designed and exceptionally comfortable, with every detail thoughtfully curated—right down to the shower, which feels like an experience in itself. If you’re looking to completely disconnect and unwind, this is the perfect place.

Logistics could be improved. Due to its remote location, the property is difficult to reach without a car or taxi. If you’re dropped off at the main road, there is no pickup service, meaning you would have to walk an hour to reach the hotel—something that is not advisable, especially under strong sun. For our departure, we had to pay for a private transfer just to get back to the main road, which was only a 10-minute drive. Given the price, it would be reasonable to expect a shuttle or organized transport service provided by the property. Moreover, the food is quite basic and not particularly memorable.

Lieu paradisiaque, très paisible et personnel gentil, de bonne humeur et attentionné. Qualité des chambres et propreté très bien. L'architecture des chambres et le design est très bien pensé et apaisant. La plage est magnifique. La nourriture du déjeuner était très bonne.

Présence d'insectes importantes, ce qui est attendu à cause de la jungle. Il serait apprécié de fournir du chasse-moustique dans les chambres ou un filet contre les moustiques au dessus du lit. Il serait apprécié de nettoyer le hamman, car il y avait beaucoup d'araignées dans celui-ci.

L’hôtel est incroyablement beau ! L’architecture, l’emplacement, le style brut des chambres. Le lieu est très apaisant et intimiste. Et les chambres grandes et accueillantes.

Le personnel manquait d’hospitalité et d’explications sur le lieu : visite et détails du lieu et des services proposés. Le personnel parle très peu anglais, la communication était difficile. Le beach bar n’est pas abouti comparé au standing de l’hôtel. L’offre culinaire n’est pas à la hauteur des attentes de la clientèle.

Arquitectura y el spa

Las ventanas no tiene cristal, el baño esta al aire libre y no tiene forma de cerrarse por lo que en la noche se meten murciélagos a la habitación, al mismo tiempo es facil que te vean en el baño desde el exterior de la habitación.

1. The food was good, especially the breakfast and lunch (see comment below regarding dinner). 2. Staff friendly and dealt with requests via WhatsApp efficiently. 3. Room interiors nice but see comment below re safety concerns. 4. Massage very good.

1. First, the hotel is impossible to find. From the main road, you are presented with a fork and it isn’t clear which one to go down. Down that small road, it is not even clear once you arrive at the hotel. 2. My wife and I did not feel safe in the property. The shower backs on to an exposed and open wall, which sits next to a path. It would be very easy for someone to jump through in the middle of the night and into the room, or during the day to steal belongings 3. It is a solar powered hotel which means there is limited lighting around the room and the premises generally. You will walk to dinner in pitch black through unlit sandy paths. Also, this means the shower is cold in the morning. 4. The half board dinner menu is a set menu with one meat/fish option and another vegetarian. We were only told on the last night after asking that we could order (any pay additionally for) eating from the lunch menu. 5. The room’s pool was dirty on arrival. It was only after messaging on Day 3 that someone came and cleaned it. 6. Amenities such as shower gel and towels were not replaced. 7. The ‘spa’ consists of one room and on our arrival on Saturday we were originally told there was no massage appointments available until Thursday. On compliant, this was rectified.

Es precioso! la habitación es un oasis .

Demasiado caro para lo que es capaz de ofrecer. Muchísimos mosquitos en la habitación, muy mal servicio, comida muy decepcionante..

Stunning architecture and thoughtful design, with a strong concept and philosophy behind the hotel. Very peaceful atmosphere with beautiful views. The pool is gorgeous, and the breakfast was generous.

1. Service / operations (not 5-star level): The welcome felt impersonal and overly administrative. There was no real introduction to the property (its story, the architect, or the sustainability/renewable-energy angle), which is a missed opportunity given the concept. Communication and logistics were unreliable: reception stopped responding regarding airport transport; when we arrived, no driver was there and we waited about an hour in the sun with little clarity. A similar issue happened at checkout: our taxi arrived ~40 minutes late and the response from reception was not proactive and lacked apology/ownership. The staff seemed confused most of the times and seemed like had no experience in hospitality. 2. Food: The dinner experience did not match the positioning/price point. Desserts were very basic and, overall, flavors and execution were underwhelming—especially in the evening. 3. Spa: Beautiful space, but the hammam was not working. 4. Room practicality / comfort: While visually beautiful, the room setup is not very functional. The main fan was not strong enough and the backup fan was very noisy. There were many mosquitoes; the hotel could improve this with better screening/sealing between the outdoor shower and the room and/or a mosquito net. 5. Amenities: Not enough towels in the room—two towels for two guests is insufficient. 6. Cleanliness: The sink area appeared not properly cleaned (signs of moisture/mildew).

+ architecture + tranquility

do NOT eat there, food is awful - plain green salad as a starter, a fried melanzani slice decorated with plum pieces on tzatziki - who tf creates such a dish? portions were tiny, we left hungry. almost no one speaks english, not even bits.

Espectacular !

I loved the architecture and the sense of intent placed on every detail of the property. The staff were kind, helpful and memorable. The food was delicious, fresh and imaginative. The hamman was relaxing and the refreshments provided were a testament to the attention to detail thought our stay. I can’t wait to come back.

Remote, beautiful hotel with amazing design. Very quiet and peaceful . If driving, don’t trust google maps!

Check in process wasn’t what was expected of a luxury hotel. Food really needs some improvement also

Brilliant architecture that seamlessly integrates the concrete structures with the surrounding nature. Thoughtful landscaping. Wonderfully remote, yet still close to Casa Wabi. A unique and spectacularly beautiful place.

Overall, the food was somewhat underwhelming. One evening the dinner was overly salty; the next, it was bland. We had a quinoa salad that was drowned in a heavy dressing, and a ceviche that was outright bitter. Breakfast was fine but nothing memorable. In general, the service was polite but not particularly warm or attentive—certainly not at the level you’d expect from a hotel in this category. A stronger focus on attention to detail and better oversight would really benefit the experience.

Unique design, rustic wellness setting. Great to totally decompress.

Very hit and miss service. No air con and intense amount of mosquitoes is a huge issue. Not even repellent helps this. Uncomfortable sleeping conditions due to heat and bugs. Facilities and services advertised are not an acceptable standard in reality. Examples include… 1) Reiki was advertised. I requested to book and the enquiry was essentially ignored and I was passed around multiple staff members who did not follow through. 2) Massage and head massage were not as described. Expensive for what was just a rub. Clearly not a qualified therapist as there was zero technique. Not what I would expect from a 5 star hotel. 3) Dinner menu extremely limited. Lunch selection limited but much better and could do with being available in the evening too. Only two choices of starter and main at dinner. 4) Check in service poor. Member of staff did not speak English and therefor could not explain the concept of the hotel. 5) Room service menu was not translated correctly resulting in incorrect items arriving. Plates were not picked up from room unless prompted and were left overnight.

Very instgramable and beautiful views.

The property is about 45 minutes to an hour outside of town. Water is extremely limited—there are only small pitchers in the rooms and a few around the grounds, which is far from adequate given the heat. To get an actual bottle of water, you either have to spend $10 USD on-site or bike 10 minutes off the property. Bugs are expected in this environment, but the hotel does not sell bug spray and the small complimentary bottle is ineffective. There are no mosquito nets around the beds, and we woke up with blood spots on the sheets from bites. The beach has very large, rough waves. While the hotel’s brochure shows surfing, that is not actually possible on this part of the property. Overall, the marketing is highly misleading. The resort positions itself as a luxury eco–property, but many elements are run down, the staff needs more hospitality training, food options are limited and extremely overpriced, and the missing basics take away from the experience. A clear example: we booked the Hammam, and when we arrived, the water was dirty, towels from the previous guests were still there, we were missing our own towels, there was no water provided, and wax from melted candles was stuck to the branches. All of these details added up. In short, it’s very Instagram-friendly, but ultimately underwhelming and lacking in the essentials that would justify the price or the “luxury” label.

A magical place for relaxation and nature.

less mosquitoes!

La arquitectura perfecta. Desayuno muy bueno.

Hace calor y abanico con mucho ruido.

Bat Infestation — Uninhabitable If you value sleep and sanitation, do not book this property. Our first room was covered in bat droppings (POOP). It was on the floor, bed, and pillows. We immediately complained and the front desk apologized and moved us to another room. Unfortunately, the exact same issue happened again. Within minutes, a bat flew across our heads and clung to the wall. It became clear Terrestre had a full bat infestation. We tried to reason with the staff, but they only offered a refund for 2 of our 5 nights. We stayed the first night only because we arrived late and had nowhere else to go. The room was unbearably hot with no air conditioning, just weak fans circulating thick humidity. We had to close the open bathroom window with blackout drapes to keep the bats out, which trapped the heat inside. By morning, bat feces covered the shower floor. It was completely unsanitary and disgusting. Plus, easily the worst night’s sleep of our lives. This place is a perfect example of design over function. The architects clearly didn’t consider the basic needs of their guests — people who want a clean, comfortable place to rest their heads. We’ve stayed at many eco-friendly properties, but never one with this level of infestation. For $500 a night, this is beyond unacceptable. Skip this place entirely and rent a tent instead. At least you’ll have a more sanitary night’s sleep. One positive was the staff. Most of them were pretty amazing which made writing this review so difficult.

Such a stunning location and the architecture is so beautiful. The meals included are good. Nice pools and some great things to see in the area.

Room service and general customer service is not 5 star. At best it is 4 stars. We waited up to 2hrs to get water delivered to our room. You are not able to drink the tap water, so had to keep asking for it.

arquitectura y ubicacion

no habia climatización y hacia mucho calor

un po' limitata la scelta al ristorante ci aspettavamo di più

The architecture is just incredible and you feel as if you’re a Mayan living near Chichen Itza; you can see the tip of monuments scattered around the property in the middle of the jungle, and that is truly magical. The rooms are spacious and they each have their private little swimming pool and also a fantastic view of the immensity of Sierra Madre del Sur at the back of the property. Shout out to Crescencio that makes the hotel work and looked after us.

Unfortunately, you cannot bathe in the ocean; it is unsupervised and currents are dangerous. As such the beach club is usually closed. So I only recommend this hotel for a 3-4 day stay. Breakfast buffet is minimal (as in all Grupo Habita hotels) but the kitchen staff is very accommodating and there are a lot of à la carte options. They were nice enough to make me gluten-free muffins.

The hotel is an architectural gem, absolutely stunning, one of the most beautiful places I’ve ever stayed. There are many facilities compared to the very limited number of rooms, which creates a rare sense of privacy and exclusivity. Since the hotel wasn’t fully booked, it often felt like we had it all to ourselves. The saltwater pool is wonderful, and the private beach access is a real plus. Dinner and breakfast were both delicious, and the service was flawless. The team was incredibly flexible and accommodating when our flight was canceled and later when road closures made access to the hotel difficult. The same goes for check-in and check-out, which were handled with great flexibility.

Lunch, the only meal not included, was not at the same level as dinner and breakfast. While we understand and appreciate the strong eco-friendly approach, having air conditioning would truly be a valuable addition.

La privacidad, la desconeccion y el diseño

El baño, debería ser mas privado

Beautiful place, such amazing design and with a really kind and attentive staff, especially the lady at the reception but also the other team members. Very good food at the restaurant too, really recommend this place for the beauty of the hotel, the location and getting away from it all!

Only a small thing, difficult for the hotel to do something about, but the final stretch of road before you reach the hotel is super bumpy. We were lucky that the rental agency gave us an SUV type car, in any case, if you rent a car, best to get full coverage because overall roads in the area can be challenging. And good to take note that the rooms are partly open to nature through the open air bathrooms. Beautiful design but I did not realise this when I booked and one of my daughters is very scared of flying insects, which occasionally pass by of course. Luckily for the other guests in our party and for most people this is of course no issue!

This is a fine piece of architecture

As it is so quiet, on one evening the noise from a nearby party until the early hours of the morning was intrusive

the location is beautiful, the architecture is stunning, we enjoyed the immersive stay in nature and the views

The staff clearly lacks training, and it seems like the management relies solely on the architectural value of the hotel to sell this experience. Examples: 1) the check-in was very mechanical, there was no mention of the concept of the hotel, the fact that it operates on solar energy, etc; 2) at checkout, there was not a single question about our stay, if we liked or not, and the host did not wish safe travels - for a hotel of this caliber this felt too plain, almost rude; 3) during our stay, we never had someone from staff asking if needed anything, it seems if they are afraid of complaints. 4) there was no service at the pool, which seems like a missed opportunity. 5) the restaurant staff is kind but also shows a lack of training - they always removed the dish of my partner before I was done eating, which is a basic rule of what-not-to-do; 6) the bar at the beach seems neglected. 7) the bugs in the room, due to the open bathroom, are a problem - on our last night there was a scorpion in the bathroom.. we abstracted ourselves from it, to enjoy the stay, but it can be a bit too much

Everything! Design, facilities, food, service. But beware - there is no aircon and the mosquitoes (In May) make it hard to leave the front door open which would really help airflow….in saying this - it would stop me booking again - husband found it harder ;)

Nothing.

Design of the hotel is beautiful, staff was nice

Potential rabies risk from bats entering the open bedroom at night; staff acknowledged the issue but said owners refuse to install protective netting. No air conditioning, making rooms uncomfortably hot. Noise problems due to lack of sound insulation—can hear conversations and cleaning from other rooms. Rooms not well maintained - hammock wasn’t installed properly, doors were jammed, lights didn’t work. No beach infrastructure to deal with wind (e.g., low chairs and umbrellas ineffective).

Fantastic place! Amazing views! But most important amazing and super mega nice staff!!!!!

Quiet, beautiful & calm

- Stunning architecture, peaceful, quiet - dinner and breakfast were delicious. The breakfast was very large so we always skipped lunch - fast replies on WhatsApp - it includes a hamam - great service from Blanca and the manager (Carlos?) after we complained that we were told there is no vegetarian option. - there are cute dogs and cats on the property

- service was very poor Examples: - there were no towels in our room when we arrived. After we asked, they only brought two, forgetting the towels for our private pool - the lamp that they gave us to walk around at night had 0 battery. Again, we expect to have it fully charged especially as we couldn’t see anything at night - water wasn’t refilled in our rooms after they cleaned it - we went to the hamam and the beach and both had used glasses, so we couldn’t drink any of the water they offered… - at the pool, dishes and towels were left all day by previous guests and the staff didn’t clean it for hours - during dinner our water glasses weren’t refilled, we had to keep asking - NO vegetarian option, when asked they said they didn’t have any. Then someone next to us complained and they gave him one. We are not strict vegetarian so it’s was OK - it’s very open which means that bats came in at night into our room from the bathroom. The rooms have a fan and bats often get hurt !!! - they didn’t explain much about the property, how it’s fully powered by solar energy etc, such a shame! They could have told us how to charge the lamp ourself etc - no explanation on the hamam - SO many mosquitos came into the room because there are no mosquito nets in the bathroom

Beautiful hotel in the middle of the nature. Great, comfortable rooms, surrounded by amazing nature and sea. Hotel has been beautifully build and offers a very unique experience.

The full offering of Terrestre is a truly unique experience, nothing quite like it. It’s very refreshing relaxing and worthy of all the things you get for the price you pay.

Honestly, how short our stay was. Terrestre made us want to stay longer!

Unique property

No AC, poor room lighting, average service

Amazing facilities and designed by the wonderful Tadao Ando. Very friendly staff, private and authentic experience.

The design is breathtaking, I can’t recommend this incredible hotel enough. The minimalist style, the beautiful location, the rooms are so relaxing. You truly feel like you’re in another world. I spent 6 nights here solo after my boyfriend went back to London for work and I wish I could have stayed longer. The beach was so private and the whole experience was 10/10. I have stayed at a lot of Mr and Mrs Smith hotels and this has to be my favourite. If you like understated luxury, bohemian living and brutally beautiful architecture, this is for you.

Nothing, I literally loved everything.

Incredible location, so peaceful almost nature. The villas are luxe with an amazing design and so great to have a private pool and terrace

Our only issue was the mosquitos - would have been great to have mosquito nets for the bed to avoid getting bitten at night.

The mosquitos :(

The location and architecture are beautiful

There were some operational issues; the hamann booking system, we’ve booked but it was occupied. Apparently the staff didn’t add it to the system. The tour suggestions were also bad, we did a private bioluminescence tour that was terrible, not the right season for it, we would hope that the staff was better informed.

It’s just amazing the architecture

I don’t care for bugs and I would have loved for the restroom be closed or have 2 showers one inside and 1 outside

What a gorgeous place! Beautifully designed and transports you to a place of calm and indulgence immediately! Every aspect of the facilities was just perfect!

It is quite far from Puerto Escondido- around 1 hour drive with large part on a dirt road. It is really more of a place you go to and stay there (which is wonderful) instead of visit Puerto Escondido.

Very calm and comfortable hotel. Spot is absolutely private, rustic and relaxing. Rooms are spacious and comfortable, in the middle of nature, can hear animals at night as well as the waves which is amazing. We had no issue with mosquitoes or bugs, also, aircon is not required. Staff and helpful and nice, facilities are great, the beach is virgin and gorgeous (not great for swimming but there is a pool). Rooms are clean and beautiful.

Should have stayed longer

The architecture and presentation is phenomenal. The site itself is beautiful and the various pools and layout are excellent. A really special location in a private resort. Food was also excellent- decent dinner and breakfast for half board.

The staff and service was very below par for the stars and expectations, given the look and feel of the place. For example, we were told the restaurant menu was the same at the beach as at the restaurant but it wasn’t. Cups were dirty and when we asked for replacements they brought towels. Beers were purposely very small, beach furniture was broken and there was one person on service for the whole beach. There was no warmth or willingness to be hospitable. It’s all in the detail and the staff were slow, unproductive and generally unhelpful. They also use their own Mexican peso rate. The booking was in dollars but they decided it was only USD and it cost more because of their rate. For the amount paid we felt we were getting ripped off and that the staff were broadly miserable and unhappy. It could be so much better! The check in was generally good.

Amazing property, well maintained and close to nature. It is away from the city so it is more for staycation or relaxation. but if you want to go out, the hotel staff can arrange for transport/ excursions. the spa/ sauna is really good and also a beautiful beach is right across the road.

the road to the property is a bit bumpy

The hammam facility and different pools.

The private pool doesn’t feel very clean.