Terrestre, a Member of Design Hotels vs Similar Hotels

Unique design but with some discomfort due to mosquitoes and heat.

Multiple complaints about air conditioning, room maintenance and bugs in rooms.

Rooms are comfortable with good beds and terraces, but there are recurring complaints about noisy or malfunctioning air-conditioning and the absence of in-room refrigerators.

Rooms are described as good, but some mentions of poor lighting.

Some concerns about the cleanliness of the room service and dining experience were noted.

Several mentions of maintenance issues, bugs, and cleanliness in rooms.

Mixed reports: some guests found rooms and common areas clean, but several reviews mention the pool being dirty at times and inconsistent room cleaning unless specifically requested.

There are mentions of sand in the hotel and areas needing better attention.

Beautiful and remote location, praised for peacefulness and integration with nature.

Great location highlighted in multiple reviews, serene environment.

Peaceful, secluded setting is repeatedly highlighted and appreciated; however it is a 10–15 minute walk to La Punta and can feel challenging in hot/humid weather, so transport is often needed.

Beautiful location, peaceful and remote, ideal for relaxation.

Service was polite but not very warm or attentive; experiences varied significantly.

Staff were generally nice and helpful despite other issues.

Staff repeatedly praised for friendliness and responsive service (maintenance quickly fixed issues); a few comments about less attentive morning staff, but overall service is a standout positive.

Exceptional service mentioned multiple times, with staff being professional and attentive.

Food quality was disappointing with several negative comments on meals.

Consistently praised for quality and variety.

Food receives praise from multiple guests for taste and quality, but options are limited, breakfast offerings are restricted at times, and restaurant hours are short which reduces convenience.

Food quality is good, but limited menu options and some recent reductions.

Amenities described as interesting but lacking in quality for the price.

Amenities mentioned positively include pools and outdoor space, but with some upkeep needs.

Lovely pool area and good communal spaces; however limited on-site amenities in evenings (restaurant closes early), no in-room fridges/snacks for purchase, and occasional minor maintenance issues noted.

The pool and overall amenities are good, but the need for more attention was noted.

Experience did not meet expectations for a luxury hotel based on advertised services.

Perceived as overpriced given the quality and maintenance issues.

Several guests felt drinks and some charges were overpriced and that breakfast or menu options did not always justify the price — value perception is a notable drawback.

Prices for food and drinks were considered high relative to services offered.