Relax Hotel - Shenzhen Bao'an International Airport vs Similar Hotels

Mixed sentiments; clean room but issues with smoking smell and hair found in bathroom.

Rooms repeatedly described as spacious, comfortable and sometimes upgraded; guests note good views and overall strong room comfort.

Rooms are simple with no frills, may not meet everyone's preferences.

Fabulous comfort and design of the room.

Cleanliness mentioned as needing improvement due to hair in shampoo and cleanliness issues in some reviews.

Multiple reviews explicitly state the hotel is 'clean' or 'very clean' and rooms are well maintained; frequent praise for tidy rooms and good housekeeping.

Basic amenities and conditions are acceptable, but some guests noted simplicity in rooms.

Mentioned as clean, but with concerns about air conditioning in common areas.

Convenient location close to Shenzhen Metro and the airport.

Consistently highlighted as ideal for transfer passengers — inside/adjacent to Terminal 3, walking distance to departures/arrivals and extremely convenient for late arrivals or early departures.

Well located near the airport with convenient transport options.

Conveniently located next to the airport, reducing travel time.

Very friendly and helpful staff mentioned in multiple reviews.

Many guests praise friendly and helpful staff (Sofia mentioned by name, upgrades and flexible checkout), though a few reports note poor management/employee behaviour and communication issues, lowering the score slightly.

Guests praised the helpfulness of staff and their availability for transfers.

Consistently mentioned as helpful and going above and beyond.

Limited food options available and mentioned poor quality of breakfast.

Breakfast/buffet is frequently praised (fresh vegetables, fruit, plentiful options) though one review mentions limited variation; overall breakfast quality is a strong positive.

Food options were criticized, although some found meals delicious.

Incredible breakfast buffet mentioned.

Basic amenities available but some issues noted regarding design.

Positives include a decent gym, complimentary washing machine and airport shops; some negatives (pool reported closed by one guest) reduce the rating slightly.

Offers useful amenities including scheduled transfers and complimentary snacks.

Includes great pool, gym, and spa; however, the pool opening time was a downside.

Good value mentioned, especially with competitive pricing and complimentary services.

Several reviewers explicitly call it good value for money for an airport hotel and praise the price-quality ratio for transit stays.

Reasonable pricing with included meals provides good value.

Overall value is reasonable for an airport hotel.