Steyn City Hotel by Saxon vs Similar Hotels

Guests described the rooms as spacious and luxurious.

Rooms described as modern, spacious, and well-kept, with great technology.

Rooms are generally well-designed and comfortable.

The room and surroundings were well kept and maintained.

Reviewers noted that the hotel was sparkling clean and pristine.

Overall cleanliness praised with fully functional spaces and excellent housekeeping.

Maintenance of the rooms has clearly been neglected.

Some areas had animal smell, filthy cutlery and glasses, and the bathroom floor mats were crunched up.

The location was mentioned as beautiful and safe.

Central and convenient location mentioned in reviews, very accessible.

The location is well-rated by guests.

Perfect location for purpose.

Most reviews highlighted excellent and attentive service.

Guests highlighted exceptional service by staff, particularly Gloria, enhancing the overall experience.

Standard quality for this hotel tier, but areas for improvement.

Friendly and attentive staff, particularly noted for excellent service.

Food quality, especially breakfast, was well-received.

Food delivery issues noted but overall satisfactory experience.

Breakfast options below the expected standard for a 5-star hotel.

Breakfast was well cooked but cutlery was filthy.

Facilities such as shuttles and dining received positive feedback.

Amenities slightly lacking but overall experience perceived positively.

Basic amenities provided, but improvements needed.

Pool was appreciated despite some issues with cleanliness.

Some guests felt the prices were high compared to offerings.

Guests felt they received good value for the quality of the suites.

Guests feel the hotel does not meet the 5-star standard.

Standard quality for this hotel tier.