AC Hotel National Harbor Washington, DC Area

Everything very clean the location perfect the staff exceptional the bar tender such a freindly lady

At first it was not being able to get into the building but then i thought about the security of the building so i loved everything

Staff and location

No Krueger coffee pot or coffee available in hotel ready first thing in the morning. Between the coffee and the parking and the coffee it's a minimum of $50 extra aday.

The suite was very spacious. The cost for the buffet breakfast was reasonable. The location is close to everything. Staff was courteous & professional.

n/a

The property was located in area close by everything I needed.

Nothing

I booked room for my daughters. My youngest daughter goes to check on a d they tell her she can't. My Babygirl calls me and said that my oldest daughter needed to be added to reservation so they could check in.so we added her My 38 year old daughter gets there and they still did not let them check in so no room and no refund of 282.80. Very disappointed in both companies.

I like that property is always so clean and smells so fresh.

That the ice machine is only one floor

Quiet, clean and professional

N/A. Been there several times

The room and location were great! The hotel is very well kept and the staff is kind. I also love the amenities and nearby restaurants.

N/A

Location

The patio furniture was horrible! They should have kept the metal high chairs and bar tops. The furniture they have now sits too low and it was dirty. The breakfast was good tho

The location and how quiet the location was.

Cleanliness

Very clean facilities, personal very nice and the location is amazing!

Nothing

location

No breakfast included / No lunch-dinner onsite

The location and very clean hotel

The breakfast should have been included with our stay

9

0

I was notified during check in that breakfast was included because of me booking via booking.com. I was notified during check notified of that until I was checking out.

Lack of communication

Everything

Nothing

Great location and ease of public transportation

Estaba lindo pero no hay estacionamiento y par el Precio Que cobran no vale la pena

No hay estacionamiento

.

My bill was more than expected

The view and the bar

The shower was to small the breakfast wasn't worth the money and the front desk clerk tried to give my king bed Rm away until I made a fuss about it

The area and the room.

The price

The breakfast was a little pricey, but was very convenient. The location was was within walking distance of shopping and a short drive to visit our family in the DMV.

The baggage carts were terrible and not kept. The staff didn’t respond when we reported it. They were the same way when we were trying to check out. Too many elevators to get to our room. It was a struggle!!!

Computer system was down

The view was great.

No amenities other than a courtyard, patio and fitness room. It felt very business-like. A lot of rooms for conferences. Nothing for relaxation.

I loved the location. The room was clean and the staff was friendly.

The room was smaller than I excepted from looking at the pics.

Clean, great customer service

Everything was perfect and clean

Everything except morning breakfast buffet. Little worth the $18 per person price.

Breakfast Buffet Expensive Price. Parking was $25 per 4 1/2 hr to 24 hr rate. Ridiculously costly.

Location

There were several issues that impacted my over all stay. The television not working properly, no hot water, the telephone did not work properly, the toilet roll was faulty and the paper was less than what’s to be expected for a hotel located at National Harbor. The breakfast was not at all desirable, yet it was not included and it was expensive. The computer located in the common area did not even work.

Great location

Everything was clean staff was friendly

Location was great, the bed was comfortable

First, we were given a room that looked clean and comfortable, but the TV was not working. I tried to call the front desk but the phone was not working either. I had to go to the lobby and was told that maybe the phone cable was not well connected, but we had already done that and the phone was beeping. I was offered for someone to go to my room and take a look at the TV, but I declined, I just didn't feel comfortable because we were trying to get ready to go to a concert. The person at the front desk kindly offered another room (their last available room) and offered free breakfast for the inconvenience, I accepted because we still had some time to move our things from one floor to another. The new room looked a little dirty, starting with the floors, the mirrors were not clean, the sink and sink counter had some hair, the toilet seat had a yellow drop. I tried calling the front desk for us to get back to our previous room, but the phone in this room was not working either!! It did not even beep when we wiggled the cable! I tried to see if our key would still get us back to our previous room but unfortunately it did not work anymore. At this point my husband was furious and we had no time to go to the front desk because we needed to get ready. I had to clean what I can with my hand sanitizer.

Clean location

The mattress was unusable

Nothing except the location

We had several incidences and marriott has yet to resolve. Save your grief and book anywhere else

It wasn't no microwave around to heat my food up,so I had to eat it cold

I got walked in on at 7am. Television didn't work

Room was not Clean, Mattress sheet was not put on all the way and thank God because there was a very big nasty stain right were I would have laid down so disgusting. Showed a picture to the front desk and asked for a new room. Was told they could not move my 2 small bags so was going to be late for a meeting. They ended up doing it for me so I was not late. I was then told Parking was $25 for unlimited access to the garage but not that that cost was per day. Really cant believe the Bed was even made with that unhealthy nasty Mattress. I travel a ton and expect Marriott to be at a higher standard so not happy! I have the photo of the Mattress if needed and you will not be happy with what I showed up to.

Room & location was Excellent along with most of the staff

The women working the kitchen was very rude

The location and that the room had a mini fridge

The room didn't actually have a pull out couch and was very tight. It was dusty and the shower gel pump was empty.

Location

Very loud inside the room from outside and inside the hotel

The bed

The tv

Everything else.

Check in is late (4pm… historically I have had 2pm check ins for hotels). Also the up charge for NYE was crazy; double the usual price.

The room has no soundproofing, making it extremely noisy and chaotic. I couldn't sleep a wink all night long. I requested the staff to fix it, but they dismissed it as no big deal, which was disappointing. I don't want to go back again. DeepL로 번역함 (https://dee.pl/apps)

Security entrance to the floors The interior and size of the rooms

Didn’t have Pepsi 🤣

Great location, very accessible, secure floors only accessible with a room key, easy access to parking garage

The advertised breakfast was an extra cost, comparable to a restaurant but was only continental. Specially requested a river view room for an occasion. Not only was I not informed that room was not available, the room I did get was over the roof, staring at hvac units and was easily seen info from other rooms due to hotel configuration. The staff was relatively unfriendly. The shower is SUPER small.

I love the bed was so comfortable. The pillows and the mattress were luxurious. My room view was amazing facing American Way. I was able to sit out on the balcony and view the beach and Potamac River. The staff was amazing, courteous and professional...I would definitely return to this hotel.

Big shower

The pillows

The location and different spots to choose from to go and experience. The scenery that captivates the location.

I read that breakfast was included but still charged me. Paid for my room online but still had to pay an unexpected fee for the room that should have already included in first transaction. Paid parking when it should be free parking for attendees at the establishment.