The Payogan Villa Resort and Spa Ubud

Everything The staff were so friendly and welcoming. The villa was amazing and very relaxing. Will stay again

There wasn’t one thing I didn’t like

The views and the staff

Poor fit out . Needs better layout as well. Furniture of poor quality . Outside pool surrounds are too minimalistic.

La vue et le calme ainsi que le service

Amazing staff. Very friendly. Great room super value for money.

The staff were amazing. Helpful and going out of their way to assist.

A small renovation is overdue but it is worth not cosmetic and easily ignored.

Resort is a very beutiful place and staff was so wonderful, helpful and smiley😊 They took very good care of us. Special thanks to Yanka (I believe that was her name?) at the reception who kept in toutch with WhatsApp. Biggest room I've ever stayed, villa 108. So beautiful with a big private pool. Very close to main building (pool, restaurant, lobby). Main pool was also nice and there was no-one there so it also feeled like private pool. Breakfast had a lot of variety.

There was renovation work going on, which I knew beforehand. But during our romantic floating breakfast there was a guy sewing rocks/tiles right under our swimming pool so our ears hurted. Made us wonder why didn't he cut rocks somewhere else and then just bring them at the site. Oh well, what do I know😁 Also, cheap and effective improvement to the room: add hangars and hooks for clothes and maybe a heated towel rack because the weather was rainy and we couldn't hang our wet towels and clothes anywhere so they didn't dry during our three days there. And the blowdryer needs to be upgraded to a newer, more efficient model. Small changes that would make a huge difference. TV was so small and picture was grainy. It didn't bother us because we didn't want to watch it anyway, but might bother some other guests. Restaurant food didn't blew our minds. It was okay.

The property is beautiful and surrounded by jungle.The one bedroom private pool villa was very comfortable and spacious with a lovely pool and outdoor bathtub and shower. The staff was extremely helpful, especially when we got sick and they helped arrange a doctor's visit in the villa. Even though we were not well, we still enjoyed our stay in this lovely peaceful place.

The breakfast buffet options were great. However, the food from the restaurant wasn't as good as some of the options in Ubud town, which wasn't really a problem because it's easy to get to the restaurants.

This was a WOW property . We had a room With a private pool which made it very special . Our room was amazing and also included a bath which I did not realise . The bed super comfortable. If you are mobility challenged the amount of steep stairs around the property and to your room could be challenge . There is a buggy service on call to take you from your room to the restaurant and lobby if required Restaurant meals were lovely, happy hour drinks at the pool bar great . We also had the floating breakfast one morning and even though the idea sounds exotic it’s a bit of a challenge if you choose to have it in the pool, we chose to just have it on the edge. We loved our stay her and thoroughly recommend it

It is a fair way out of town, and there is nothing around it . The resort shuttle only goes at very limited times but they can organise a taxi for fixed price or you could use a grab . Ubud traffic is crazy so times going takes quite awhile .

Beautiful relaxing grounds.

Near the pool, they are doing renovations they need to put up a bamboo fence or something less obtrusive than the bright blue fence they currently have. The rest of the property is incredible. The gardeners do an incredible job.

The resort location is so beautiful, villa is clean with private pool , the view from our pool was amazing , staff was so kind and helpful. Food in the restaurant if u order is delicious like pizza and pasta .

I would prefer and international breakfast with more options, most of the breakfast was Bali style

amazing view and high privacy

nothing

Fue un excelente servicio al cliente, el personal muy amable y la limpieza bien

Stayed 4 nights with family n friends . Quite and peaceful resort.

Food even the breakfast buffet with very minimal choices and even no taste which was biggest upset . Other than that some washroom needs renovation.

My experience was simply amazing. All the staffs were excellent, helpfull, and attentive. I strongly recomend Payogan

I love the ‘temple vibes’ of this villas. Very nice swimming pool and spacious villa.

Their spa & gym is closed too early. (4PM) We wished it was open at night.

Выбараем этот отель уже в четвертый раз, невероятная атмосфера, полное погружение в природу, потрясающие виды. Очень гостеприимный персонал, обязатеотно вернемся снова❤️

Η τοποθεσία είναι θεϊκή μαγική κ κάτι παραπάνω !!!!

Το δωμάτιο θέλει λίγο περιποίηση κ αγάπη !!!

Our pool villa was so spacious and beautiful. Whole restore was beautiful

Took too long to get to town with the traffic

gorgeous grounds and views, huge villas - this should be a 4.5 star resort, but felt like a 3-star unfortunately

restaurant was not good at all / the worst in all of our Bali travels. Awful food (breakfast and dinner), overstaffed with virtually no one dining there, no music or ambience. Utterly empty in high season. We regretted not sending our meals back, which we’ve never had to do in years of world travels.

La piscine privée, le personnel très aimable, le cadre

Équipements chambre un peu désuets

Beautiful location

Liked having the private pool

Overall ambiance

Das Zimmer war sehr schön. Das Hotel selbst ist etwas in die Jahre gekommen, aber trotzdem schön. Das Personal war immer sehr freundlich. Es ist alles sauber.

Das Personal schien teilweise überfordert. Einen Schirm zu erhalten, hat 20 Minuten gedauert. Pool Handtücher gab es nach der Hälfte des Aufenthalts nicht mehr nach der Zimmerreinigung - bei privatem Pool erwarte ich die schon irgendwie. Das Auffüllen von Kaffee wurde auch einmal vergessen. Es gibt einen Buggy Service zur Lobby- an sich super, nur wenn man ewig darauf wartet, ist man dann doch schneller zu Fuß. Das Frühstück war mittelmäßig aber an sich ok. Abendessen kann man im Hotel aus meiner Sicht nicht. Getränke und Essen sind völlig überteuert und was bei mir auf dem Teller ankam, war ein staubtrockenes Hühnchen, das ich mir mühsam runter gequält habe. Nachgefragt, ob das Essen in Ordnung ist, wurde nicht. Grundsätzlich haben die Kellner offenbar Wichtigeres zu tun, als sich um die Gäste zu kümmern, denn wir wurden eher ignoriert als bedient. Nach einem Floating Frühstück darf man leider kein normales Frühstück mehr genießen - wir durften dann immerhin noch einen Kaffee trinken, aber ein Ei gab es für uns nicht mehr. Alles in allem erwarte ich für den Preis mehr Leistung. Das konnte das Payogan leider nicht bieten. Schade, das Potenzial ist da, wird aber nicht genutzt.

All was nice and good

No thing

Чистота, уединенность, комфорт

Запах в санузле Номер был превосходен, с собственным бассейном и огромным санузлом с очень качественной сантехникой, но запах убивал всю роскошь.

The view, the friendly staff, our villa was beautiful

Construction is still on going but hardly noticeable

A természet, dzsungel érzés. Az ételek, nincs tömeg, tágas terek, személyzet.

Le cadre du domaine effet « vieilles ruines indonésiennes », le calme qui régnait, la gentillesse du personnel, la qualité du petit déjeuner, la taille des villas (énormes !!!)

Quelques travaux en cours

Месторасположение,отличный персонал,команда уборщиков

Вилла была 304 может кому то понадобится.запах от канализации стоял такой что в одним туалетом и одной комнатой не пользовались совсем .Спа не рекомендую совсем.мебели не хватает,все расшатанное и убитое Шезлонги без матрасов,лежать не возможно .С 11-16 примерно шум от работающего бойлера .за эти же деньги множество других вариантов

Every thing was very best

Wifi signal connectivity need to be improved

The room was beautiful, the pool was perfection, you can’t beat the view. The staff are very friendly and helpful. Food was great.

Lovely resort area. Everything was clean. Outdoor pool was nice.

Disappointed in how empty and uninviting the rooms felt. Some rugs or couches would have been a nice touch.

The garden

If I come to Ubud again I would definitely not come here. I had the 2 bedroom villa and the pool, the garden and the pool were very beautiful and well maintained but the rooms... every day they put the AC on the lowest temperature because otherwise it smelled so bad you couldn't stay. When I wanted to put the lid on the bathtub, a frog jumped out of it, which is why I didn't take a bath in the bathtub anymore, only a shower, anyway everything seemed questionable and superficially cleaned. I didn't sleep with the AC on and in the morning everything smelled even though I kept the bathroom door closed. We had breakfast on the water in the pool which was a joke: an omelette, a juice from a box, 2 slices of bread with butter and jam and 1 plain old croissant, (for vegans they took out the omelette but didn't put anything in return, meaning we couldn't eat anything) everything wrapped in plastic without flowers or any other arrangement beside it and obviously after many phone calls they came 25 minutes late when the guide was already waiting for us at the reception.

It was so picturesque. Our room was beautiful and we really enjoyed the peace and quiet after staying in Legian for 10 days. The staff were so helpful and very friendly. Would have loved to stay for a few more days ❤️

The only thing we could suggest for improvement was a bigger TV. It was a little hard to see it from our bed but In saying that, we were not there to watch TV.

beautiful hotel, food was good and staff were OK as well.

The hotel felt very impersonal due to it being a large resort. Other hotels were more homely and true Balinese style

We liked being out of town, no noise, peaceful, in nature. The breakfast was great and so was dinner and very reasonably priced too. The Villa was perfect for our family get away and was very private too. Having our own pool was just amazing

The beds were a bit like sleeping on a rock. The steps to the pool need a bit of maintenance as some were a bit broken and wobbly. The top floor did get a bit warm despite the aircon being on.

Quiet, large room, fantastic location, great views. Hotel staff did their very best. The reception staff were excellent

The property is looking jaded and tired with lots of maintenance issues which is a shame as its not so old. Dinner in the hotel was ‘ok’ at best.

Lovely villa, own pool, clean

Service very slow, took 30 mins to get our drinks

It’s a massive property set amidst a forest with a small river flowing inside the properly but is poorly maintained. We booked a Garden villa which has a bathroom outside the room and it gave us an haunted house feeling in the night. Later the room was changed and upgraded to a pool villa as water wasn’t coming in the earlier one. The upgraded one was a huge one room studio but again the furniture was too old, creaking from everywhere. Overall it wasn’t a pleasant stay though the property has so much potential to be the best one. Management has to spend some dollars for its upkeep which sadly isn’t taken care of.

Covered above.

The location was amazing , right in the middle of the jungle. Beautiful views! 30 mins by car to Ubud Lovely pool, the service from the staff was really good ( especially from the girls ) Restaurant was good, food was good , drinks were good. Pool on the villa was really nice and bathroom was great

Furniture was outdated , could be better quality. Tv was working not perfectly . WiFi was pretty bad, kept kicking us out and very slowly. Restaurant food very pricey , the same massages, extra services and activities overpriced a bit . When we checked out I was asked for a water ( literally just after paying the bill) and they told me I had to buy it and charged us 60k for 2 bottles!! Which should be for free ! The shuttle was a good idea but very inconsistent, sometimes didn’t come at all, sometimes half an hour delay. Also when we ordered a grab from hotel there was a grab driver already there and trying to do things outside of the app and pushing us to go to different places. How he passed the security??also when asked for help to get tickets for boat to Gili they sold us them for 1M ( including pick up) and the boat was the cheapest one, overcrowded and unsafe! When I specifically asked for a good boat . They clearly made lots of money for buying those tickets- at least they could give us tickets for good boat

Room: Room was big and nice, A/C was comfortable and always worked. The bed was big and super comfortable. Food: Breakfast spread was decent. Property: The property is quite huge. The ambience was also good throughout our 3 nights stay. The staff was courteous and always helpful. Pool is also very good. Bike rental facility was also quite reasonable at the hotel.

Rooms: The rooms need a refresh. E.g. TV was quite small, was somehow facing the wrong direction from the bed, was also not a smart TV. The shower in the tub was broken. Food: Apart from the included breakfast, we only ate one meal at the property and we as vegetarian family found it was just OK. Facilities: Fish ponds all over the property are not clean; esp. the one in the restaurant. The spa - which was our main reason for booking a spa hotel, was fully booked over the weekend, we were quite surprised that the it closes at 4pm despite of high demand. Nevertheless, there are many spas in Ubud that are always welcoming and open till 10 pm. Location: The property is farther from the main Ubud market and the traffic makes it very difficult to use the hotel provided shuttle. Best to rent a bike from the hotel and dash to places as needed.

The room ( Pool Villa) was spacious and nice ..the location is awesome with a nice forest view from Balcony ..the pool is nice with a infinity kind of view ..but the service is absolutely not up to the mark ...the pool and other amenities in the Villa were good ..The food at the restaurant was nice but won't take orders beyond 10

AC wasn't working in the room ..one day the water went off in the washroom which wasn't even informed to us ..the staff isn't capable enough to handle all this and at times seem rude ..there's no option of dining even in the room beyond 10 ..in case you reach late you won't get any food ! Even no room service beyond 10 ! So didn't feel worth the price at all !!

The private pool with the villa was great

Location

More food options

Peaceful location and professional staff

Over all ambience of the property, villa was great, it is in the heart of nature.

Some furniture was quite old and need replacement.

the location is beautiful, staff very helpful, rooms were huge, great selection of food at the restaurant

no information or help to discuss tours or what to see in the area with children from the staff or in our room, the fee shuttle to Ubud was only every 3 hours - too long with children in the heat, an early bus at say 7.30 or 8am would be great so we could have walked early in the morning before it got too hot, would be helpful with kids if dinner could start at 6pm rather than 7pm.

Located inside the jungle, next to a small river, 15-20 min from ubud central depending on the traffic. Great view, and the hotel was harmonic blended into the jungle environment. Staff were super friendly and helpful.

Restaurant's food was decent but since ubud central is nearby that is not a big problem.

Breakfast was awesome

Nothing

Beautiful grounds with a deep jungle feel. This is a resort that is great value for money when you are seeking space, privacy, and pool with a view. The staff is exceptional and assisted with moving our room to an improved view upon request.

We are comfortable with a little nature coming into the room and the bug nets around the bed worked just fine.

Beautiful property, we stayed in a villa with private pool, it was so private, peaceful and relaxing. The villa itself was spacious and comfortable. All staff were so friendly and welcoming and the main pool area was also lovely. Breakfast was lovely, a nice choice and very fresh. We ate in the restaurant the first night we arrived and the food was also very good. Free shuttle to Ubud market was great too.

Villas with greens

Spacious and air conditioned rooms, very comfortable bed, pool was a welcome addition to cope with humidity.

All good

Floating breakfast was excellent, breakfast buffet was comprehensive and good quality food. The location was amazing with unbeatable views out over the valley. The infinity pool really added to the view. Shuttle bus to Ubud station is a fantastic service provided by the hotel. Staff are super friendly and willing to go the extra mile for visitors. The villas are super luxurious and the value for money is unbeatable.

Some bed sheets had a few small stains. One staff member provided conflicting information about organising the shuttle bus. I assume this was down to a miscommunication and didn't affect my perception of the hotel or rest of the staff.

It's clean and comfortable

It's scary at night especially with the photos on the room wall

Everything. Best place I have stayed in my life. The villa was absolutely gorgeous with an amazing private pool. The complex in itself is great as well with good food and a big common pool.

Loved everything

Very quiet and private villas, we felt very secluded. Our private pool looked over lush green jungle. Bed was large and comfy. Staff were very attentive and helpful.

Location was a bit remote from centre of Ubud, but there was a free shuttle every two hours.

Beautiful property, villas, wonderful staff

Can't think of anything.

Beautiful views and gardens. Relaxing. Nice ambient. Nice staff always ready to asist . Big resort on 7 hectars you can do relaxing walks inside tropical gardens. Suitable for couples and families .

Phone don't work safety box don't work doors not closing right light mising . All small things . The staff come fast and fix everything . Wonderful balinese people.

A visit to Payogan was enjoyable. Beautiful spaces and resort. The food was average, and overall, it seems a bit worn out (you can notice it's not new). Unpleasant odor in the bathroom of the top villa, and the air conditioning was quite loud.

Its ok.

The grounds were beautiful and meticulously maintained, the villa was great, very spacious and comfortable with a great, clean and perfect temperature controlled pool. The food was excellent, staff gave us a very personalised experience from beginning to end and the manager cam to meet us on checkout. Any small issue we faced or any request was processed so quickly and we were updated. I've travelled all over the world and live in Dubai with many world class hotels, but never had such exceptional guest experiences like we did here and never had a send-off from the team like this. I cannot recommend this hotel enough. Simply amazing!

That we couldn't stay even longer :)