KSL D'Esplanade By JettBros Johor Bahru vs Similar Hotels

Positive comments on cleanliness of rooms, but also complaints about poor maintenance like air conditioning.

Many guests mentioned the unit being rundown with various maintenance issues.

Comfortable rooms with adequate amenities, though some comments about maintenance were noted.

Big and clean room; however, there were issues with the shower water.

Several mentions of unclean elements such as smelly towels and the presence of cockroaches.

Several reviews indicate serious concerns about hygiene and cleanliness standards, including dirty bedding and insect issues.

Several comments regarding cleanliness issues, including unmade beds, dust, and a need for better bathroom upkeep.

The room was very dusty and dirty, and the furniture was poorly maintained.

Multiple positive remarks on the convenient and strategic location.

Convenient location with good access to amenities, although some issues were highlighted.

Frequent praise for the convenient location near KSL Mall, making it suitable for shopping and dining.

Very convenient when want to enter to the shopping mall.

Favorable comments on responsiveness and friendly service.

Guests reported lack of response from management during complaints, indicating poor service quality.

Mixed sentiments with some issues related to key access but overall standard quality for this hotel tier.

Friendly staff, quick response in WhatsApp.

No significant mentions, hence considered standard.

Positive mentions of food options available nearby, though limited by some guests.

Proximity to eateries enhances the experience, though food quality was not mentioned directly.

Standard quality for this hotel tier.

Mention of basic necessities, but significant downsides with the swimming pool condition.

Facilities were noted as good, but there were suggestions for improvement.

Some positive feedback regarding the facilities, but issues with the lift and parking were mentioned.

Some amenities in good condition, but the pool was dirty.

Some guests felt the pricing was misleading or excessive compared to the experience.

Perceived value impacted by cleanliness and maintenance issues, leading to dissatisfaction.

Generally perceived as a good value, though some complaints about maintenance affect perception.

Good location, but not worth the price for the cleanliness.