Casa Brunella - Hotel Boutique Querétaro

Great room, great location.

Me gusto el desayuno, bastante bien. Nada fuera de lo normal.

Pensé que por le precio habría más opciones. Me gustó pero pensé que me encantaría. Me iba a quedar en otro, pero no estaba disponible.

It was central to everything. The rooms were really spacious and the staff was very attentive.

N/A

La ubicación es perfecta, y el que puedas dejar el auto en la puerta es sensacional. El desayuno también estuvo muy bien y la atención de los empleados, fue muy buena.

Hacen falta detalles básicos en las habitaciones como pañuelos desechables y, secadora de cabello. Las camas no son cómodas, pero la habitación era linda.

The location was perfection. Check in and Check out were very easy. They cleaned our room and gave us fresh towels and linens every day and loaded us up on water and filled our coffee maker with water every day. The staff were cheerful and it was very clean.

We were told there would be breakfast at 8 every day, which is one of the reasons we booked the hotel, but there was no breakfast at all. No coffee other than the two pods they gave us each morning. There was a 'Bite Box' situation that we didn't look into (QR codes on the tables in the empty kitchen,) but in retrospect, I am wondering if that was the breakfast?? I am not sure. I was under the impression based on previous reviews that there would be a continental breakfast option of sorts, which, again, is one of the reasons we booked the hotel. This is a very old building, so, like other reviewers mentioned, there is no natural light in the room. The lighting they have in the room (The Christina) is pretty good, and we never spend much time in our room anyway, so it's not that big of a deal to us. One other thing is- there's kind of an unpleasant smell that I think wafts from the drain in the shower.. It's not horrible, but definitely not the most pleasant. We kept the bathroom door shut while we were sleeping and it didn't bother us. If you are sensitive to those types of things, be aware. The last thing to note is the main door to the hotel is locked at night. There is someone there and you can just pop your head in the open window to ask to be let in, but we didn't know that was the case the first night and we got back around 11 and didn't quite know what to do until someone came to let us in. I think they lock it between 10 and 11pm. Again, all of these things are not that big of a deal, and the location and price couldn't be more perfect, so we were happy with our stay. I just wanted to make sure some of these notes were in my review to make others aware.

Great location Large comfortable bed, large TV Nice shower with hot water Large bathroom with two sinks Two bottles of free water a day Gave us early breakfast on request

No fridge in room No tissue box No hair dryer in room No batteries in room safe Mediocre breakfast with choice of coffee or juice drink (not real orange juice)

Ubicación

Ruido en el piso de la habitación (duela)

Bueno el desayuno y. Exelente ubicación limpieza Atención buena cómodo

La Falta de estacionamiento

Todo muy bien, gracias por la hospitalidad, buenas instalaciones, excelente ubicación.

Solo los chilaquiles del desayuno me parecieron muy picosos

Location and bed comfort plus great shower

Bedroom smelt damp possibly due to lack of ventilation

Excelente todo en general, el personal, la ubicación, el lugar ,las habitaciones,la cama,la limpieza, etc. Super recomendable!!

Location

Pictures when booking seem showing better rooms than they are

Location was perfect. It’s a few meters away from the ”fun chaos” of the historic squares and parks, and serves as a quite spacious getaway. The breakfast is simple and fresh. The large steam room/double shower was a delightful end to a well trekked day.

The rooms are concept designed, and beautiful in this restored “hundreds years old” building, but a little more light when needed in the rooms would be better.

Muy amables y super ubicación

Amplitud de la habitacion, buena cama, moderna, duchas dobles con sauna, decoracion y muy buena atencion. La ubicacion fantastica en el caso historico sin ruido

El desayuno podrian incluir frutas para el desayuno.

La ubicación

La zona para tomar desayuno, muy fea. La recepción fea y pobre. Desayuno pobre.

Ubicacion

El piso de la habitación hace mucho ruido y la regadera estaba descompuesta, pero no impedía bañarse.

Ubicación céntrica, personal amable. Bonito lugar.

Todo bello.

Desayuno y la habitación

La regadera

Ubicación

Muy buena ubicación. Desayuno. La habitación pequeña pero buena relación calidad precio

El aire acondicionado nunca enfrió

Todo, es un lugar muy bello, lleno de arte y super bien ubicado.

El desayuno podría ser un poco más variado. Solo cuentan con tres opciones

El desayuno esta bien; las habitaciones muy limpias; y el personal muy amable

siento que pudiera estar mejor el desayuno; y esta vez no contaba con estacionamiento, lo deje frente al hotel (no paso nada) pero si hubiera batallado si hubiera mas huespedes alojados con vehiculo propio

Location and very friendly staff.

We had change rooms due to mildew like smell. They accommodated our request right way.The coffee was not good. All the rooms are without windows.

Beautiful design and extremely comfortable.

Near every thing... quite.. friendly

The breakfast was VERY simple It could of been a little more choices

Small quiet

Nothing

The facility was up-to-date yet stayed authentic the way Mexico should feel.

Everything was exceptional. The staff was helpful, professional, and very courteous.

Friendliness of staff

A few times no hot water, but they corrected asap

Perfect location in the historic centre that was easy to find. The large comfortable beds with nice sheets were great. Large bath with two sinks and excellent shower was a bonus. Breakfast was included which was convenient. Excellent price point for such a cute place.

Martha our Room services excellent hosted y reception team also to kind We have issued with the room and they resolve right away Gracias!!

Breakfast included to poor no coffee and first day to eat (Saturday 8th) the personal in the restaurant with bad actitud and the food to bad

The breakfast menu is very limited, but we tried all the options since we stayed there for enough days to try every dish at least once, and it was delicious. Also, there's free parking for guests, although it is at a 5-minute walking distance from the hotel, you can be sure that your car is secured 24h.

The breakfast only lets you choose between orange juice OR coffee, you can't get both. However, we had complimentary coffee and a Krups coffee maker in our room, so we had to have coffee after breakfast in our room.

Clean, comfortable, great rooms, friendly staff

Fantastic location and although the staff did not speak English they were very helpful, especially the night desk manager using translation apps

Had to leave super early so didn’t get to try the breakfast so can’t comment on that.

Very helpful staff, room was clean

The suite entrance door wasn't secure. Despite being locked, it could simply been pushed in from the outside. Yes, it happened to me. It was someone's error. The shower took a full 10 minutes to warm; a terrible waste of water. The shower head was plugged and ineffective, requiring the use of hand-held. Some of the hand towels had holes. There were no instructions for operating the HVAC, TV, coffee maker, the shower waiting time. There was an irritating bass boom from the music in their attached food service area, which interrupted sleep. Luckily it ended before 10 PM.

Big rooms, great shower, clean…

No fridge, door difficult to close and very noisy…

We were very comfortable. Felt very safe for being our first time there.

The room we had also had a an additional bedroom upstairs. It was difficult for our elderly mother.

This is a cute boutique hotel in centro. The bed is very comfortable and the decorations are charming. The staff were very helpful and it was quiet at night.

The room is very dark when you turn off the lights as there are no outdoor windows. So use your phone to get up and go to the bathroom.

The location was very convenient. I stayed in the Daniela room which was so spacious and even had a steam room!

Location. Breakfast

Hotel must have been sold? Stayed there for years. The rooms no longer have bath robes and or toiletries,. Had to request towels. No wash cloths or hand towels. Restaurant changed from a nice eat in restaurant to a snack bar atmosphere? Not sure why the change?

Staff was friendly

They were so good with late check in and bag storage for the day.

Nil

We had a short,overnight stay here and we were very comfortable.The decor is beautiful.Very comfortable beds and lovely linens.There were many thoughtful touches here.My husband uses a walker and we found the accommodations to be very accessible.The breakfast at a nearby cafe was delicious.The staff were warm and caring.

We always stay at this property. It is very clean, in a perfect location and pet friendly.

This time they were renovating the property so we did not have the breakfast

Location and clean.

Hot water took 10-20 minutes to come thru. Room door flimsy didn't feel secure although someone always present at entrance to hotel.

La decoración

No funcionaba la tv por cable

The architecture was beautifully, well located and friendly staff

Nothing

The linens were upper end Marriot level, the staff friendly, and the place was spotless.

N/A

The location, the decoration, the spacious and comfortable rooms with A/C and coffee machine. Freddy and Hilda make you feel at home and they provide everything I need when I stay there once a month.

I like everything!

1. The amazing staff! Always available and ready to help. 2. The quiet environment and comfortable bed. 3. The delicious breakfast in the morning.

Nothing. Everything was good!

The amazing staff, the neatness & the hospitality.

Everything was perfect!!

Good breakfast. Friendly staff. Good location

Excellent location . Helpful staff and fantastic breakfast .

Nil

Location, Style

Breakfast!

Breakfast was more than excellent location is perfect to visit the city walking The Restaurant has wonderful plates all the staff from office, restaurant and cleaning were super nice and very helpfully.

no applicable

Beautifully restored historic building with restaurant. The room was simple but designed well, bed was comfortable, lovely bathroom with nice appointments.

Cannot think of one thing!

The property was very clean, large room and the king size bed was very comfortable with quality linens. The hotel was very close to the historical center with lots of restaurants and cafes nearby.

The breakfast that was included was fair, we were there for 5 days so it got to be a bit boring and we couldn’t access the dining room until 9:00. Offering some fruit would have been nice. The lighting in the room itself was very dark, no side table lamps for reading. Other than the dining room there was no where to lounge, have a coffee , look at emails etc. there was only one chair in the room.

The room was spacious with a great shower and high ceilings. In room coffee and bottled water was provided. The bed was more comfortable than most Mexican hotels. Walking distance from everything in el centro. The included breakfast was nice. Other reviews said the rooms are dark and the lights are dim, but we found this relaxing after coming in from the bright sunlight. The bathroom lights were very bright as you want in a bathroom.

Loved this historical building but missed a common area, inside or out for lounging. There seemed to be unused space past our room under a skylight that could have been a lounge option.

Really Boutique place with unordinary design solutions. The Hot water was with the pressure! Finaly. It is very rare in Mexico. Coffee machine in the room.

No Windows. I did not notice that when did Booking. There could have been more light as there are no windows.

Great staff! Quick to answer all our questions and to provide a bedside light so I could see.

No natural light in the room - just personal preference.

Location,staff and breakfast. The Chilliquies are a must have!

Location is excellent, the rooms are very nice, the building itself is a well maintained historical building.

The hotel is beautiful. The rooms are big and the shower has multiple options. They have Spa service to your room. The restaurant is delicious and the location is down town but it is safe and quiet.

Everything was marvelous!

It was good and nice that we had a voucher for each day for a free breakfast, included in the room fee. The staff was exceptional and extremely helpful. It was like staying with a wonderful family! They couldn't have done more to make our stay the best!

Everything was exceptional! There was nothing I didn't like. We had no downsides during our stay.

- Superb location - Extremely friendly and efficient staff members - Lovely restaurant on site - Value for money - Flexibility of staff

- The rooms were a little noisy due to the restaurant's close proximity to the rooms

Breakfast and location were great.

Lighting - to Dark. Would have been good to have 3 way bulb to help with lamp.