West Lake State Guest House

环境真的很舒服

床品

It’s a garden hotel. Very special place to spend the weekend. Connect directly to west lake.

Nothing

Everything was perfect, from the staff to the environment. The lobby, for instance, is stunning and a very warm welcome to the property. Also, great location by the lake, so you get to view the lake privately.

Le cadre sublime, la localisation

The location and the staff

Sehr zufrieden mit dem Hotel

Das Restaurant war nicht so perfekt, der Preis-Leistungsverhältnis stimmt nicht

Helpful staff, scenic location

Congested traffic going into the property

Beautiful environment !

Quiet garden like

Everything. In particular the masterpiece of the hotel complex's design, its location and high quality of facilities and services.

Nothing

The private garden is second to none! The sunrise view at West Lake is simply incredible!

The check-in instructions were not clear: one has to proceed to building no.8 first before proceeding to the building you have booked but this step has never been mentioned

Tutto

Manca English speaking

Amazing hotel. World class. Definitely get tea at the tea house and breakfast buffet.

Nothing.

The hotel offers many spaces within the grounds to enjoy the scenery, which makes it easy to relax without rushing around. Service was attentive and professional, and the dining, shopping, and salon options on site were all of very good quality. A comfortable and well-balanced stay overall.

If presidents and foreign dignatories have stayed and held meetings here so can we !

Some rough edges around the service staff. More training and information cascade. Staff need to think on their feet. The more experienced ones can teach and mentor. China has great potential to be there with Japan and the Swiss in terms of hospitality.

Love the jacuzzi bath and the clean bathroom. We requested for a driver and car for our two days trip, Driver 白师傅was accommodating and patience. I wanted to shout out to one of the staff 孙建龙who had gone way and beyond to help reserve our visit to the temple when I had trouble with the reservation app. Breakfast was pretty good.

Room was smaller than expected for the price paid. Our room was very hot (30 degree) even with a fan, so we had a hard time sleeping for the first night. Second night was much better but it is still warm.

裏西湖的曲徑通幽

沒有

Exclusive location with direct access to West Lake, very beautiful garden and top tier facilities, great breakfast selection

Rooms were quite warm with AC only offering heating but no cooling while early November can be still warm in Hang Zhou

还境優美

交通不太方便

The garden view quite nicely, but the room and lobby is looking pretty old.

The room carpet was dirty

Beautiful property, amazing gardens and fantastic hotel rooms

It’s absolutely beautiful, like a tourist attraction on its own with its own history and culture, residing on a very large compound facing the West Lake, with beautiful landscaped gardens and villas. As we stay at building 7 which is far away from the main building 8, we are glad that there is a reception at building 7 which makes it very convenient that we could get taxis and do our checkouts. The room is beautiful. The toilet floor is heated and so is the toilet seat, which makes it comfortable to use in winter. There are luxurious accompanying toiletries and room facilities. It is a perfect resort to relax in with a private part of the West Lake to enjoy. To get to other places, one would need a taxi as the attractions are rather too far to walk. But it is possible for taxis to ride directly to the building where we stay which makes it convenient.

Incredibly beautiful location on the west shore of West Lake. Beautiful grounds - like staying in a nature park / Chinese Garden. Breakfast was an amazing bounty of Chinese and western dishes - everything was fresh and expertly prepared. Great location for visiting the West Lake region.

Everything was incredible!

Best secluded location in hangzhou west lake area. the place is kept in pristine condition and staffs were all friendly and helpful. The food was excellent, the prices were reasonable. Guess room was spacious, clean and well maintained

None

Pretty good

Breakfast was ok, good variety, but on the pricey side.

Price for the breakfast could be lower. Instruction for parking can be better.

Is very beautiful hotel and lovely gardens with Chinese water lily ponds. Situation right at West Lake, the views are spectacular. So serene and calm anywhere you walk in the garden. Staffs are very professional, efficient and helpful. Food at both cafe and Chinese restaurant are very tasty and creative.

None

The gardens were beautiful and the views of the surrounding lake were breathtaking

Nothing

Beautiful garden with traditional Chinese themed architecture and hotel rooms. Highly recommend that you take a morning stroll along the west lake. I would definitely come back again for vacation!

Beautiful place to stay!

You'll feel like a king staying at West Lake State Guest House. The absolute best place I've ever stayed in my 50 years of life. You'll see that many world leaders have stayed here because of the traditional and beautiful property and grounds. The breakfast was first in class. Walking around the grounds is a joy in itself. Security and safety is of utmost importance to the hotel and it shows.

I needed a tutorial on how to operate the toilet seat. Had so many features an options. It was pretty advance. I didn't know how to turn off the feat feature. Controls were in Chinese and I couldn't figure it out. Probably showing my age a bit on this.

everything is good, breakfast, location and room.

Non.

Beautiful surroundings and very attentive staff. The pictures on the website do not do the hotel justice at all. The food is great too!

Great hotel, very beautiful with Chinese traditional architecture and landscaping. Great service, the hotel staffs are very professional and helpful. I strongly recommended.

We got free upgrade to a building 8 room - was very spacious and quiet, amazing views from the balcony. Breakfast was really great value and delicious. The whole area was just very beautiful. I would definitely go back and stay again!

Nothing

Great breakfast spread! A nice, tranquil place for a nice retreat.

Nothing

The staff were helpful and friendly, in particular the driver 赵师傅，concierge staff 小陈 (who helped us to book CBA tickets and order food from 饿了么）and 小朱

The hotel car ride from Hangzhou to Wuzhen was too expensive i.e. RMB 1k

Great location, 5-star property & service standard.

A good view. Food is great.

Brilliant location, thoughtful and helpful staff . Specially thanks to staff Chen Jie ( 陈洁）delivered the little gift to the room, make us stay more welcome. The unique way of delivery kid’s package is best way to cheer up the kids travelling with adults. It is very impressed and excited to start holiday in West Lake State Guest House.

excellent

we loved everything

Everything is excellent. Food, facilities, staff, room. I travelled with my big family including my 90-year old grandma as well younger kids. It was a very nice stay.

Nothing

Everything is good. Food, staff, room, everything really.

Nothing

Love the environment and the breakfast.

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